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Comfort Inn Arlington Heights - O'Hare

2.5 out of 5.0

Comfort Inn Arlington Heights - O'Hare

2.5 out of 5.0

Recent guest reviews

Good location. Older facility, but maintained well

Stranded for the night at O'Hare. Very reasonably priced hotel given proximity to airport. Clean and comfortable. Close to multiple restaurants. Having not planned to be the night in Chicago I was ill equipped as far as having all toiletries but the hotel had supplies to help me through. For an unexpected night in Chicago it could not have been made much more enjoyable much to the credit of Comfort Inn.

It was such a terrible one night. I've stayed at this hotel several times before, but I will never stay at this hotel in my life. I made a reservation for two nights, but I left a day before because I couldn't stand there anymore. 1. When I got into the room, I noticed the room was quite cold. So I went to the heater to turn it on, but it was already on blowing COLD air on HEATING mode. The temperature was set on 86 as well; it was broken. So I talked to the receptionist about it, and she said she will send someone to fix it. But well, no one came to the room until the next morning. I had to sleep in a cold room with no heater in winter. 2. The shower was broken. Well, the water did come out, but like you pour some water into a cup from water bottle. You can't take a shower or do anything with that weak pressure. 3. The lady who helped me to check in was fine, but the guy in the next morning was horrible. I was complaining about the broken stuff, but he wasn't even looking at me. I told him I'm checking out early because of the situations above, but he was like, he will send someone to the room to fix it. (Hello? I'm leaving now) I think they don't really care about their customers because people just come to the hotel from the airport. When the weather is too bad for flgiths to go one, they give vouchers to passengers to stay a night at hotels nearby. And this totel is one of them. So they don't have to be nice to people because new people always come.

Nice hotel comfortable the people are friendly I really love it

Nice hotel near the airport. Big and clean room, even have a microwave in the room.

We went based on the reviews but I would give 2.5.

The room was clean and attractive and the pillow top beds were VERY comfortable! The bathroom was very stylish and worked well too.

Horribly dirty and smelled like a dirty sock that was soaked in Clorox

Carpet is worn but, the bed was very comfortable. Staff friendly and helpful.

Stayed here for an overnight layover. Shuttle to and from airport was quick and drivers were extremely helpful as I had a broken ankle. Room was clean and quiet with all amenities I needed. Daughter loved popcorn in lobby for a quick snack that night. Breakfast had a lot of options. I would stay here again.

nice, clean, reasonablly priced hotel near O'Hare airport

Very nice staff! Plenty of parking space. Felt safe.

This hotel is a great value with free breakfast and shuttle service to the airport. We enjoyed our stay.

Hotel shuttle limited hours, otherwise great hotel

Room was clean and comfortable, lobby needs updating

The hotel was a decent value and a good location. But there were issues with noise in the hallways late at night. Breakfast on Saturday was good but on Sunday there were no beverages except coffee. We had to go to the lobby to get glasses of water. The staff didn’t see that as an issue.

Had to spend an unexpected night in Chicago and this hotel was rated well and had the right price.

Just stopped over night after flight, overall would choose this again.

Room attractive mostly redone, granite countertop with under mount sink (although strangely the wood front was in terrible shape). Strange repeating vibrating noise in wall all night. Very pleasant and helpful woman at front desk coped with deluge of people arriving after airport shut down, as well as manning the phone.

2120 S Arlington Heights Rd Arlington Heights IL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Inn Arlington Heights - O'Hare places you next to Ned Brown Forest Preserve and within a mile (2 km) of Heritage Park. This 125-room hotel welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi. It's near the airport and also near Arlington Lakes Golf Club and Metropolis Performing Arts Center.


Dining

Free hot/cold buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Beds are dressed in pillow menus and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Comfort Inn Arlington Heights - O'Hare features a 24-hour fitness center, free WiFi in public areas, and 2 meeting rooms. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Suite, 1 King Bed with Sofa bed (Wet Bar, Living Room)

King 1 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Suite, Balcony

King 1 | Full 1 | Sleeps 4

Guest reviews for Comfort Inn Arlington Heights - O'Hare

Everyone (40) Couples (1) Family (1) Friends (1)
4
Everyone

Good location. Older facility, but maintained well

By on Dec 9, 2018

5
Everyone

Stranded for the night at O'Hare. Very reasonably priced hotel given proximity to airport. Clean and comfortable. Close to multiple restaurants. Having not planned to be the night in Chicago I was ill equipped as far as having all toiletries but the hotel had supplies to help me through. For an unexpected night in Chicago it could not have been made much more enjoyable much to the credit of Comfort Inn.

By , from Virginia on Nov 29, 2018

Review comment responded on Dec 2, 2018

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

1
Everyone

It was such a terrible one night. I've stayed at this hotel several times before, but I will never stay at this hotel in my life. I made a reservation for two nights, but I left a day before because I couldn't stand there anymore. 1. When I got into the room, I noticed the room was quite cold. So I went to the heater to turn it on, but it was already on blowing COLD air on HEATING mode. The temperature was set on 86 as well; it was broken. So I talked to the receptionist about it, and she said she will send someone to fix it. But well, no one came to the room until the next morning. I had to sleep in a cold room with no heater in winter. 2. The shower was broken. Well, the water did come out, but like you pour some water into a cup from water bottle. You can't take a shower or do anything with that weak pressure. 3. The lady who helped me to check in was fine, but the guy in the next morning was horrible. I was complaining about the broken stuff, but he wasn't even looking at me. I told him I'm checking out early because of the situations above, but he was like, he will send someone to the room to fix it. (Hello? I'm leaving now) I think they don't really care about their customers because people just come to the hotel from the airport. When the weather is too bad for flgiths to go one, they give vouchers to passengers to stay a night at hotels nearby. And this totel is one of them. So they don't have to be nice to people because new people always come.

By , from Cincinnati, OH on Nov 24, 2018

Review comment responded on Dec 2, 2018

We want to thank you for your feedback. While we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience. For the inconvenience it caused, we sincerely regret that it occurred.

5
Everyone

Nice hotel comfortable the people are friendly I really love it

By on Nov 19, 2018

Review comment responded on Nov 25, 2018

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with!

5
Everyone

By on Nov 16, 2018

Review comment responded on Dec 2, 2018

We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us!

5
Everyone

Nice hotel near the airport. Big and clean room, even have a microwave in the room.

By on Nov 14, 2018

Review comment responded on Nov 23, 2018

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

3
Everyone

We went based on the reviews but I would give 2.5.

By , from DesMoines on Nov 5, 2018

Review comment responded on Nov 9, 2018

Thank you for taking the time to let us know about your stay with us. I was hoping you might provide us with some feedback as to your stay as we use it to continually improve our guest experience.

5
Everyone

The room was clean and attractive and the pillow top beds were VERY comfortable! The bathroom was very stylish and worked well too.

By , from Belchertown, MA on Oct 28, 2018

Review comment responded on Oct 28, 2018

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

1
Everyone

Horribly dirty and smelled like a dirty sock that was soaked in Clorox

By on Sep 21, 2018

Review comment responded on Sep 25, 2018

We want to thank you for your feedback. While we wish you had a better experience, it is feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience. For the inconvenience it caused, we sincerely regret that it occurred. We look forward to exceeding your expectations on your next visit with us.

4

a good night stay

Everyone

Carpet is worn but, the bed was very comfortable. Staff friendly and helpful.

By on Aug 29, 2018

Review comment responded on Sep 14, 2018

Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with!

Comfort Inn Arlington Heights - O'Hare

2120 S Arlington Heights Rd, Arlington Heights, IL 60005