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Best Western O'Hare/Elk Grove Hotel

3.5 out of 5.0
Overview Reviews Amenities & Policies
100 Busse Rd, Elk Grove Village, IL
1-844-663-2269
4.0
out of 5
"Good!"
See all 55 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • hotel.reviews.categoryPartner

Recent guest reviews

It looked like it needed a serious makeover. Carpet felt dirt under my feet. Doors looked very old.

The room was just ok. The sink faucet in the bathroom was splattering all around, the shower was dripping water all night, one of the walls in the bedroom was really dirty with stains. the room was really dark. The furniture was newer and the room seamed to be clean. Breakfast was good. The shuttle to the airport was convenient. For the price, I would not stay again.

Courteous, polite, and accommodating.. breakfast was warm and plentiful.

We got trapped unexpectedly in Chicago for a night due to weather and the BW was one of the few affordable places to stay. It filled up quickly but they never missed a beat. Great free shuttle to and from the airport, breakfast was fresh and had a good selection; room was very clean and comfortable

Good good good good good good good good good good good

Nidia at checkin was very helpful in getting my Uber driver to come back so I could retrieve a wallet I left in his car.

900+ flight cancellations at O’Hare. Was fortunate to get a room at this Best Western., near the airport. Everyone, from the shuttle drivers to the front-desk personnel to housekeeping , etc. was friendly, polite, and so helpful. It was a madhouse with people trying to get rooms and all employees handled the crowds and phone calls with a smile. Very comfortable rooms, immaculate, with fridge. Breakfast was great too. Highly recommend!

I liked that the rooms were nice and clean, especially the bathrooms. The breakfast was good and it was easy to check in when I got to the hotel. My only complaint is the shuttle service. It took an hour and a half for me to be able to get on the shuttle from the airport to the hotel. They came once, left me because there wasn’t room (even though I was there before others that got on the bus) and then I was stuck at the airport for another hour.

I appreciated the price of this location. It was close to the airport and offered many services. The staff was super helpful, our room was clean, and breakfast was good. The one and only thing I could say, which was a MINOR issue, was that we were across from the ice and vending machines and could hear the few uses at night. Nothing to prevent us from staying again, but I would likely request a room away from there next time! :)

Service and people are great!! Hotel is a good 15 minutes from airport and not much as far as restaurants within walking distance. Property is nice and appeared well maintained.

Shuttle to and from airport. Clean. Comfortable bed. Updated bathroom. Everything we needed after missing connecting flight.

Keep up the good work. Nice and safe area. Very clean. Professional staff. Clean rooms. Good breakfast.

Good value for the money. Beds were squeaking all night.

Away enough from airport (30 min) to spend a quiet evening on a over night layover. Included breakfast and Free airport shuttle is a definite plus. Although there isn't any restaurants on site delivery from nearby restaurants is available. Clean & confortable room.

Great staff, room was very clean and only 15 minutes away fron airport.

Nice hotel. Helpful staff. Good collection offered in breakfast.

100 Busse Rd Elk Grove Village IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free airport shuttle
  • 24-hour fitness center

Best Western O'Hare/Elk Grove Hotel places you within a 10-minute drive of popular sights such as Heritage Park and Allstate Arena. This 122-room, 3.5-star hotel has a 24-hour fitness center along with free in-room WiFi and a free airport shuttle.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with satellite channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free weekday newspapers. Limited housekeeping is available.


Property features

Guests of Best Western O'Hare/Elk Grove Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. You can take advantage of extended parking for a fee, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2
from $88

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Best Western O'Hare/Elk Grove Hotel

Everyone (46) Couples (5) Business (1) Family (3)
3
Everyone

It looked like it needed a serious makeover. Carpet felt dirt under my feet. Doors looked very old.

By on Jul 18, 2019

Review comment responded on Jul 18, 2019

Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey regarding your recent stay at our Best Western Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Michelle S. Property Manager

3
Partner Couples

The room was just ok. The sink faucet in the bathroom was splattering all around, the shower was dripping water all night, one of the walls in the bedroom was really dirty with stains. the room was really dark. The furniture was newer and the room seamed to be clean. Breakfast was good. The shuttle to the airport was convenient. For the price, I would not stay again.

By on Jul 2, 2019

Review comment responded on Jul 2, 2019

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey for our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Kindest Regards,

4
Everyone

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager

5
Partner Couples

Courteous, polite, and accommodating.. breakfast was warm and plentiful.

By on Jun 22, 2019

Review comment responded on Jun 24, 2019

Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager

5
Families Family with small children

We got trapped unexpectedly in Chicago for a night due to weather and the BW was one of the few affordable places to stay. It filled up quickly but they never missed a beat. Great free shuttle to and from the airport, breakfast was fresh and had a good selection; room was very clean and comfortable

By on Jun 18, 2019

Review comment responded on Jun 20, 2019

Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager

5
Everyone

Good good good good good good good good good good good

By on Jun 10, 2019

Review comment responded on Jun 12, 2019

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such positive detail. We very much appreciate your feedback and we will make sure to share it with our team. Your survey response will serve as encouragement to all our team as we try very diligently to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards,

5
Partner Couples Families

Nidia at checkin was very helpful in getting my Uber driver to come back so I could retrieve a wallet I left in his car.

By on Jun 2, 2019

Review comment responded on Jun 4, 2019

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Did Uber contact you? If you need more evidence we have the cameras outside. Email me if needed Nidia@bwelkgrove.com Kindest Regards,

2
Everyone

By on May 20, 2019

Review comment responded on May 23, 2019

Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey regarding your recent stay at our Best Western Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Michelle S. Property Manager

5
Everyone

900+ flight cancellations at O’Hare. Was fortunate to get a room at this Best Western., near the airport. Everyone, from the shuttle drivers to the front-desk personnel to housekeeping , etc. was friendly, polite, and so helpful. It was a madhouse with people trying to get rooms and all employees handled the crowds and phone calls with a smile. Very comfortable rooms, immaculate, with fridge. Breakfast was great too. Highly recommend!

By on Apr 22, 2019

Review comment responded on May 3, 2019

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such positive detail. We very much appreciate your feedback and we will make sure to share it with our team. Your survey response will serve as encouragement to all our team as we try very diligently to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards,

4
Everyone

I liked that the rooms were nice and clean, especially the bathrooms. The breakfast was good and it was easy to check in when I got to the hotel. My only complaint is the shuttle service. It took an hour and a half for me to be able to get on the shuttle from the airport to the hotel. They came once, left me because there wasn’t room (even though I was there before others that got on the bus) and then I was stuck at the airport for another hour.

By on Apr 19, 2019

Review comment responded on May 1, 2019

Thank you for taking the time to complete the Expedia Guest Satisfaction Survey with such positive detail. We very much appreciate your feedback and we will make sure to share it with our team. Your survey response will serve as encouragement to all our team as we try very diligently to continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards

Best Western O'Hare/Elk Grove Hotel

100 Busse Rd, Elk Grove Village, IL 60007
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.