Shuttle bus driver and front desk lady were super friendly
I did like the Firmness of the bed and pillows were great!
Very clean and comfortable. Good price for a night
Large room and bath. Comfortable bed. Very nice breakfast.
Great hospitality, service and food. Workers were very friendly and went above and beyond to satisfy your needs.
Friendly staff and comfy bed. Aging carpet but otherwise good.
It looked like it needed a serious makeover. Carpet felt dirt under my feet. Doors looked very old.
The room was just ok. The sink faucet in the bathroom was splattering all around, the shower was dripping water all night, one of the walls in the bedroom was really dirty with stains. the room was really dark. The furniture was newer and the room seamed to be clean. Breakfast was good. The shuttle to the airport was convenient. For the price, I would not stay again.
Courteous, polite, and accommodating.. breakfast was warm and plentiful.
We got trapped unexpectedly in Chicago for a night due to weather and the BW was one of the few affordable places to stay. It filled up quickly but they never missed a beat. Great free shuttle to and from the airport, breakfast was fresh and had a good selection; room was very clean and comfortable
Good good good good good good good good good good good
Nidia at checkin was very helpful in getting my Uber driver to come back so I could retrieve a wallet I left in his car.
900+ flight cancellations at O’Hare. Was fortunate to get a room at this Best Western., near the airport. Everyone, from the shuttle drivers to the front-desk personnel to housekeeping , etc. was friendly, polite, and so helpful. It was a madhouse with people trying to get rooms and all employees handled the crowds and phone calls with a smile. Very comfortable rooms, immaculate, with fridge. Breakfast was great too. Highly recommend!
I liked that the rooms were nice and clean, especially the bathrooms. The breakfast was good and it was easy to check in when I got to the hotel. My only complaint is the shuttle service. It took an hour and a half for me to be able to get on the shuttle from the airport to the hotel. They came once, left me because there wasn’t room (even though I was there before others that got on the bus) and then I was stuck at the airport for another hour.
I appreciated the price of this location. It was close to the airport and offered many services. The staff was super helpful, our room was clean, and breakfast was good. The one and only thing I could say, which was a MINOR issue, was that we were across from the ice and vending machines and could hear the few uses at night. Nothing to prevent us from staying again, but I would likely request a room away from there next time! :)
Service and people are great!! Hotel is a good 15 minutes from airport and not much as far as restaurants within walking distance. Property is nice and appeared well maintained.
Shuttle to and from airport. Clean. Comfortable bed. Updated bathroom. Everything we needed after missing connecting flight.
Best Western O'Hare/Elk Grove Hotel places you within a 10-minute drive of popular sights such as Heritage Park and Rivers Casino. This 122-room, 3.5-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a free airport shuttle.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
All 122 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, fans, and ironing boards. Limited housekeeping is available.
Guests of Best Western O'Hare/Elk Grove Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. You can take advantage of extended parking for a fee, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Shuttle bus driver and front desk lady were super friendly
I did like the Firmness of the bed and pillows were great!
Thank you very much for your kind review. We are so happy that you enjoyed your stay at our property.
Very clean and comfortable. Good price for a night
Thank you for taking the time to fill out our review. We hope to see you again on your next trip into the O'Hare area
Large room and bath. Comfortable bed. Very nice breakfast.
Thank you for taking the time to fill out our survey. We are very happy that you enjoyed your stay at our property.
Great hospitality, service and food. Workers were very friendly and went above and beyond to satisfy your needs.
Thank you for staying with us, we will share your feedback with the staff. We hope to see you again, Safe Travels!!
Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager
Friendly staff and comfy bed. Aging carpet but otherwise good.
Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager
It looked like it needed a serious makeover. Carpet felt dirt under my feet. Doors looked very old.
Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey regarding your recent stay at our Best Western Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Michelle S. Property Manager
The room was just ok. The sink faucet in the bathroom was splattering all around, the shower was dripping water all night, one of the walls in the bedroom was really dirty with stains. the room was really dark. The furniture was newer and the room seamed to be clean. Breakfast was good. The shuttle to the airport was convenient. For the price, I would not stay again.
Thank you for taking the time to complete the Expedia Guest Satisfaction Survey for our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Kindest Regards,
Thank you for taking the time to complete the Orbitz Guest Satisfaction Survey with such kind detail. We are very proud of our hotel and the services we provide, and we are delighted to know you enjoyed your stay with us. Thank you again for sharing your experience and we hope your next visit with us will be even more pleasant than the previous one. Kindest Regards, Michelle S. Property Manager
Good Morning, Thank you very much for your kind words. We hope to see you again in the future.