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Aloft Chicago City Center

3.5 out of 5.0

Recent guest reviews

Location is great, and the room was comfortable but the staff was very rude, not helpful, and not caring. Unless you have to deal with the hotel personnel, a decent place to stay.

very noisy- could hear other rooms opening curtains and slamming doors around the clock. the chain on the shade was difficult to operate and broke completely with gentle use. Unfortunately the broken shade was on the window that did not look out onto an alley with dumpsters. Classy. NOT when i told reception about the problem, the said it was a common occurrence and made no effort to make it up to me. room walls were marred with scrapes and cosmetic damage. turning on the light in toilet room meant turning on all the bathroom lights, so every time one of us got up to use the facilities in the night, the other was awoken by the ridiculous brightness. service at the Beatrix restaurant in the lobby was slow and un-solicitous. food was fine

Great hotel, staff, location and room! Not a single issue!

Great hotel and good rate. It is modern, clean, and a great location near many restaurants.

We only stayed one night but the location was great for our activities. The room felt new and clean and the bed was very comfortable.

Outstanding hotel. Small rooms but great use of space. Bed comfortable. Clean facility. Super friendly staff. Reasonably priced. I've stayed in many hotels in Chicago and this us definitely one of the best. I'll definitely being staying here again. Great job guys!!!

Nice clean room. Bed was comfortable. Nice location

Overall the hotel was amazing!!! Hotel and staff were great. Would recommend to others!!!

It's a great hotel in the best location! It's nice to be off the tourist area of Michigan Ave and hit all the local hot spots.

Great value for the price--free water and wifi too. Beatrix is excellent!

I am a HUGE fan of the Aloft Hotels and this one delivers!! Great location, excellent staff, full service amenities!! Can't say enough about this hotel!

Awesome stay! The room was nice and comfy with floor to ceiling windows of city. The staff was very friendly and the hotel itself had everything to offer (I.e. Restaurant, pool table, 24 hour gym, bar)

This hotel is in a great location, close to all of the train lines and lots of great restaurants. My wife loved that it was 3 blocks from Michigan Avenue. My kids loved the fact that they had WiFi throughout the entire hotel, it even worked in the elevators so they could FaceTime all of their friends. My son has food allergies and both the coffee bar and the restaurant had great alternatives for him to enjoy. One of the many reasons we stayed here was two queen beds, NOT two double beds. I will be staying here for all of my Chicago trips from now on!! Staff was great, even remembered my conversation with them on the phone when I was booking the trip.

I only stayed for one night but would definitely recommend this hotel to friends wanting to stay in Chicago's River North area. The location can't be beat - easy walking to restaurants and shopping at every price level (Walgreen's to Watertower). While the room is small, the bed was amazing, there was plenty of storage, and the place was super clean. Front desk staff were so friendly and helpful - including offering a complimentary beverage at their terrific coffee bar.

Paid nearly $1200 up front for a room for Monday night through Friday. A missed flight put me in Chicago on Tuesday night. Despite the room being ENTIRELY paid for in advanced, I was denied the reservation and was NOT refunded my money because I missed my check in time which was Monday

clean , comfortable, and nice. not a very good workout room , but great mattresses

nice hotel . Great mattresses. Clean . Helpful staff

Great experience. Nice hotel, bad view. Close location

Clean, comfortable, got the basics covered. Friendly staff, etc. I stayed one night for business, so basically used it just for sleep. It was fine :/

Very clean room, nice amenities, amazing location, great vibe!

Room options

Traditional Room

King 1 | Queen 2 | Sleeps 4

Room, 2 Queen Beds, Accessible

Queen 2 | Sleeps 4

Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Aloft Chicago City Center

Everyone (10) Couples (9) Business (7) Family (4) Other (3) Friends (1)
4

good location - nice hotel - terrible staff

Everyone

Location is great, and the room was comfortable but the staff was very rude, not helpful, and not caring. Unless you have to deal with the hotel personnel, a decent place to stay.

By , from Seattle on Oct 30, 2017

Review comment responded on Nov 1, 2017

Thank you for taking the time to share your recent experience with us. We are glad to hear you had a great stay overall. We apologize for your experience with our front desk team, and will be sure to pass this along to the appropriate team to ensure it is an isolated incident. We hope you visit us again soon for a much improved stay!

3

shabbier than depicted online

unpicky people

very noisy- could hear other rooms opening curtains and slamming doors around the clock. the chain on the shade was difficult to operate and broke completely with gentle use. Unfortunately the broken shade was on the window that did not look out onto an alley with dumpsters. Classy. NOT when i told reception about the problem, the said it was a common occurrence and made no effort to make it up to me. room walls were marred with scrapes and cosmetic damage. turning on the light in toilet room meant turning on all the bathroom lights, so every time one of us got up to use the facilities in the night, the other was awoken by the ridiculous brightness. service at the Beatrix restaurant in the lobby was slow and un-solicitous. food was fine

By on Sep 25, 2017

Review comment responded on Sep 28, 2017

Thank you for sharing your feedback from your recent stay with us. We have passed along your review to the appropriate teams to ensure these problems are addressed. Nevertheless, we are glad you enjoyed our on-site restaurant Beatrix, and we hope you stay with us again in the future for a much improved stay.

5

very trendy and great location!

Everyone

Great hotel, staff, location and room! Not a single issue!

By , from peoria il on Aug 28, 2017

Review comment responded on Aug 30, 2017

Glad to hear your stay was perfect all around! We hope you visit us again soon!

5
Everyone

Great hotel and good rate. It is modern, clean, and a great location near many restaurants.

By on Jul 25, 2017

5

nice hotel in the heart of the city

Everyone

We only stayed one night but the location was great for our activities. The room felt new and clean and the bed was very comfortable.

By , from Michigan on Jul 23, 2017

5
Everyone

Outstanding hotel. Small rooms but great use of space. Bed comfortable. Clean facility. Super friendly staff. Reasonably priced. I've stayed in many hotels in Chicago and this us definitely one of the best. I'll definitely being staying here again. Great job guys!!!

By on Sep 7, 2016

Review comment responded on Sep 9, 2016

What a great survey! Thank you very much for sharing your experience with us, we do have a great staff and we are eager to welcome you back!

5

nice clean room. bed was comfortable

Couples

Nice clean room. Bed was comfortable. Nice location

By on Aug 29, 2016

Review comment responded on Aug 31, 2016

Wow-thank you for the fantastic review of your stay with us! We agree, the location, comfort (and price!) can not be beat. See you soon!

5
Everyone

Overall the hotel was amazing!!! Hotel and staff were great. Would recommend to others!!!

By on Aug 22, 2016

Review comment responded on Aug 24, 2016

Thanks for the great feedback regarding your stay-we LOVE that you enjoyed our staff and property!

5

great location!!

Everyone

It's a great hotel in the best location! It's nice to be off the tourist area of Michigan Ave and hit all the local hot spots.

By , from Detroit, MI on Jul 23, 2016

Review comment responded on Jan 1, 1970

Thanks for the great review Carly! We are so pleased you loved the hotel as well as the location, and look forward to your next visit.

5

convenient and comfortable

Everyone

Great value for the price--free water and wifi too. Beatrix is excellent!

By on Jun 28, 2016

Review comment responded on Jun 28, 2016

Thanks for the great review-we're so glad to hear you enjoyed the location, staff and the food. Come see us again!