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AC Hotel Chicago Downtown

3.5 out of 5.0

Recent guest reviews

Everything was great staff was fast to check in . Our room was exactly like the picture

When we went to check-in, we had waited 20 minutes b/c the staff was having conversation and taking pictures with another guest. From there the guy couldn't find my reservation, due to my last name, however he said he had searched first and last. I had to look for my confirmation number, but the Internet reception sucked and it took forever to load. Once I finally got my room key, we went up to to the room, only to find that it was not serviced from the previous guests. When I went back to the front desk and told them, they asked me if I was serious? As if I was trying to get over on them. I had taken pictures and shown them, in which case they gave me a new room and sent me on my way. An apology would have been more appropriate... from there we changed and went out passing by the desk, they ignored us,as we were going to ask for places to eat. On check-out the desk guy asked, what card I wanted to pay with, I told him that I had already pre-paid in which he looked confused and then double checked. He then said ok your good to go and I left. The location was great and the room itself was good. The breakfast was ok, but for $25 you can find much better options, considering that I dont eat pork, I had very few choices. Overall I feel that the customer service is severly lacking and that makes for a very poor experience. I personally would not recommend and would not go back.

Soooo close to great shopping & great restaurants! Very comfortable hotel, staff was very friendly & helpful... Thank you Maggie!!!

The hotel is very close to Michigan Ave. Very convenient parking. The staff was extremely helpful! Holly was a lifesaver. I booked my room for the wrong night and she was able to fix everything!!! She saved our trip. Rooms are modern and very clean.

Charged for unknown expenses but the experience itself was nice and close proximity to everything

Hotel was under construction but the staff went out of there way to be certain we were comfortable. I thought that parking was included but it was not, still the staff split the cost and made the surprise a little easier to accept. We would return to this location is we visit Chicago again.

Was awesome experince with rush hotel. Staffs was very friendly and comfortable bad. Will be back

It was a nice stay, the hotel was going through some kind of construction, so it was loud during the day. The neighborhood was great.

Location was great but was a little pricey considering they were in the middle of renovating and under a lot of construction. I'm sure the sheets and comforters were clean but I did notice some stains that the wash didn't remove. The staff was very apologetic about that and provided us with new sheets and offered to remake the bed for us. It was a beautiful room and I do like the new look.

The location was great. Everything was within walking distance. The staff was friendly and willing to help with whatever. The parking was expensive, but that was to be figured. The only negative thing was that the room smelt like smoke.

Great location right in the middle of the Mag. Mile. Comfortable, clean hotel, nothing fancy, but a great value for being in the heart of downtown.

I've stayed in many many Chicago hotels and this is by, far, the best hotel for families. It is not luxurious, but clean, cozy, and roomy (if you book a room with a sofa bed). They have a great little pool that is perfect for kids (max depth is about 4 feet), they also have a small gym and a nice little lounge with tables, couches, and a TV. This hotel's location is absolutely perfect. Right across the street from the Grand Lux cafe, an empty mini fridge that you can fill with goodies from Trader Joe's, and one block from Michigan Avenue.

With the prime location we never needed to walk or travel to far to find something fun to do! Definitely worth it!

-The location is pristine. -The rooms and common areas could not have been cleaner. -The staff we interacted with were great. -A little pricey in general. -Staff was great about extending our checkout time by 1.5 hours. -Amenities could use a boost: pool is nothing to write home about (shallow, small, a little too cold) and it closes too early (10pm on a Saturday night); could use a hot tub and/or sauna; the outside courtyard has no view; fitness center is small; TV doesn't have many channels. -Overall a good experience, but a little more in the amenities area and it would have been great!

We have stayed at this hotel before and will probably stay again in the future. Rooms were comfortable and spacious. Views aren't anything to write home about, but it's Chicago...your not there to look at it from your room. With that being said, the location is close to many amenities including the Magnificent Mile. "Validated Parking" does not mean what it does to the rest of us and has risen from $40 to $50 since our last visit.

This hotel wasn't what I was expecting from the hotel room pictures. The bed was clean and bathroom, so I was pleased with that at least. You can't beat the location though. The hotel was close to restaurants, public transportation, and a brief walk to tourist attractions. The personnel was nice. I'm torn on recommending this hotel. I paid more than I would like to for the accommodations, but the location was perfect. If you can live with less than perfect stay there.

It was a nice big room. Clean over all, but it was a deluxe room and it was very simple. Nice view and it can be more fancy.

Nice hotel staff is nice but I don't like the fact that you have to use your key every time you use the elevator and that every time I had a visitor I had to go down and swipe my card for them to get up so I would not return back but overall it's a nice hotel and great location

all the staff treats you like family. have stayed here on different occasions and have never been disappointed. I would highly recommend this hotel.

I planned a surprised night out with my lil girls and they had a wonderful time, loved the pool and fitness center. It was very nice last minute getaway for the nite. Definitely will be back soon, especially for the price in the downtown area.....

Room options

Room, 1 King Bed, City View

King 1 | Sleeps 2

Classic Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Superior Room, Multiple Beds

Full 2 | Sleeps 6

Guest reviews for AC Hotel Chicago Downtown

Everyone (5) Business (31) Couples (58) Family (39) Other (12) Friends (21)
5
Everyone

Everything was great staff was fast to check in . Our room was exactly like the picture

By , from phoenix AZ on Sep 7, 2017

Review comment responded on Sep 16, 2017

Thank you for your feed back. We hope to see you again!

3

not worth the price

Everyone

When we went to check-in, we had waited 20 minutes b/c the staff was having conversation and taking pictures with another guest. From there the guy couldn't find my reservation, due to my last name, however he said he had searched first and last. I had to look for my confirmation number, but the Internet reception sucked and it took forever to load. Once I finally got my room key, we went up to to the room, only to find that it was not serviced from the previous guests. When I went back to the front desk and told them, they asked me if I was serious? As if I was trying to get over on them. I had taken pictures and shown them, in which case they gave me a new room and sent me on my way. An apology would have been more appropriate... from there we changed and went out passing by the desk, they ignored us,as we were going to ask for places to eat. On check-out the desk guy asked, what card I wanted to pay with, I told him that I had already pre-paid in which he looked confused and then double checked. He then said ok your good to go and I left. The location was great and the room itself was good. The breakfast was ok, but for $25 you can find much better options, considering that I dont eat pork, I had very few choices. Overall I feel that the customer service is severly lacking and that makes for a very poor experience. I personally would not recommend and would not go back.

By , from Lincoln, NE on Jun 23, 2017

Review comment responded on Aug 12, 2017

I would like to first thank you for taking the time to provide feedback about your stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting the needs of your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Chicago

5

holiday get away

Everyone

Soooo close to great shopping & great restaurants! Very comfortable hotel, staff was very friendly & helpful... Thank you Maggie!!!

By , from Tennessee on Jan 11, 2017

5

great hotel close to shopping!

Everyone

The hotel is very close to Michigan Ave. Very convenient parking. The staff was extremely helpful! Holly was a lifesaver. I booked my room for the wrong night and she was able to fix everything!!! She saved our trip. Rooms are modern and very clean.

By on Dec 5, 2016

4
Everyone

Charged for unknown expenses but the experience itself was nice and close proximity to everything

By on Feb 25, 2016

4

nice chicago hotel

Families

Hotel was under construction but the staff went out of there way to be certain we were comfortable. I thought that parking was included but it was not, still the staff split the cost and made the surprise a little easier to accept. We would return to this location is we visit Chicago again.

By on Jul 21, 2015

5

great

BusinessTravelers

Was awesome experince with rush hotel. Staffs was very friendly and comfortable bad. Will be back

By on May 5, 2015

3

good location

Singles

It was a nice stay, the hotel was going through some kind of construction, so it was loud during the day. The neighborhood was great.

By on Apr 8, 2015

4

good stay

GetawayWithFriends

Location was great but was a little pricey considering they were in the middle of renovating and under a lot of construction. I'm sure the sheets and comforters were clean but I did notice some stains that the wash didn't remove. The staff was very apologetic about that and provided us with new sheets and offered to remake the bed for us. It was a beautiful room and I do like the new look.

By on Mar 26, 2015

4

smokey

Families

The location was great. Everything was within walking distance. The staff was friendly and willing to help with whatever. The parking was expensive, but that was to be figured. The only negative thing was that the room smelt like smoke.

By on Mar 10, 2015