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Shangri-La Hotel Chiang Mai

5.0 out of 5.0

Recent guest reviews

Amazing hotel!!! Everything was top notch!! We upgraded and the lounge access was terrific.

The staff were the best part of the stay. Always friendly, respectful and willing to go the extra mile without even being asked. I felt like each one was there to personally help us. The breakfast buffet was outstanding -- fresh and varied. The room and pool were above average but didn't stand out as much as the staff.

The staff were really nice. We even received a cake for my mom's birthday.

It's beautiful Hotel and excellent hotel customer service... I will definitely return for the next trip

Had a fantastic stay at the shangri la during Loy krathong festival. They upgraded our room and gave us free wine, fruit, and decorated our room as well because of our anniversary. Room was beautiful and spacious as is the hotel. We were even able to use the spa to shower prior to our flight that evening after we already checked out. Staff was very friendly and helpful throughout.

We stayed as a family of three for three nights before moving to another hotel for business meetings. We didn't want to leave. We booked a Horizon Club Deluxe room but we were upgraded to a Horizon Club Premier room!! The room was very spacious with a nice sitting area and King sized bed. Our daughter slept on the "day bed." The bathroom had a separate shower and bathtub and great amenities, including bath salts and plush towels. It's worth spending the extra to stay on the Horizon Club levels. They provide great service, free drinks and snacks at the lounge and a free Happy Hour from 5-7 where delicious snacks and desserts and drinks are provided. Horizon Club guests can also choose to eat breakfast at the lounge or downstairs in the main dining room. We tried both and preferred the privacy and service of the lounge, and some foods like waffles, eggs, etc are made fresh and to order! The pool and surrounding area are beautiful. Pool staff service was mixed. Some were fantastic and friendly but others were lazy and kind of rude. Ice water and fresh fruit and washcloths are provided to the pool guests. Pool food is good but a bit pricey (to be expected). No other food is allowed at the pool. Some kid toys are available as well. The weather was a bit cooler in late January when we stayed, and the pool was therefore quite cold. It didn't stop my daughter from having fun, though! Free wireless throughout the hotel was nice. The Night Bazaar is a 10-15 minute walk away. Banquet rooms are beautiful and food excellent. We did a company banquet there after we checked out.

This is a great hotel, The facilities are fantastic and the service is better than we have encountered in other 5 star hotels. The room was very clean and well decorated. The grounds and swimming pool are very beautiful. The restaurants offer varitiety of Thai and other dishes. We will add the Shangri-La hotels on the top of the list of hotels we will visit in our future travels.

The hotel building is new and gorgeous - great use of wood - Lanna style. Our room was very large and comfortable. The food service, especially breakfast, was not up to the standard of the Shangrila in Bangkok. Overall the staff was very friendly and helpful.They helped us feel comfortable visiting Chiang Mai.

Room options

Deluxe Room, 1 King Bed, Pool View

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds, Pool View

Twin 2 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 2037 reviews