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Holiday Inn Ellesmere Port

3.0 out of 5.0

Recent guest reviews

Stayed for one night on business. Check in was friendly and quick. Rooms have been recently refurbished and are excellent with large flat screen TVs and plug sockets incorporating USB charges. Dinner well presented and tasty and the staff friendly. My only concern was that there was a Chinese couple having dinner at the same time as me and the staff could have been more understanding and accommodating of their lack of English - I had to help them understand and also provide them with extra plates as they were sharing a meal. The hotel needs to train the staff more in coping with overseas tourists and their peculiarities. Breakfast was fine, good selection at the buffet with plenty of choice. Check out was again fast, efficient and friendly. I would definitely stay here again.

I stayed at this hotel as part of a family reunion which was held there. We arrived late on the friday evening but check in was quick and easy and within minutes we were enjoying a drink in the bar. I was staying in a twin room, which had two very comfortable king size beds and a good sized bathroom. Breakfast was nice, with plenty of choice of both hot and cold items. The train station is about 3/4 of a mile away and is a simple enough walk but you have to take care crossing the road under the m53 as people tend to tear about. But you can be into Liverpool within 40 minutes which is great and for £5.75 return off peak is great value. Chesire Oaks outlet is close by but the day we went it was absolutley packed so go early if you don't want to sit in queues of traffic for too long! Overall, a great stay at this hotel.

The holiday Inn is very comfortable and is in the waterways and close to where I am working. The food in restaurant is good at breakfast and dinner and I did not go out to dine anywhere else. The Menu in the restaurant was a god menu with a selection that would suit all customers.

This hotel is in a great location - just off the motorway and yet it is so peaceful. Our room looked over the canal and boat museum, and we could see the swans, ducks and heron on the water outside. The dining room downstairs also has this lovely view. Staff are friendly and helpful, and the rooms are nice.

Lovely place to stay. Staff were very friendly. The pool was an added bonus, especially good for our little boy. Hotels in a nice quiet area away but very near to all the local attractions. Would definitely stay again.

Having read previous reviews about this hotel we just could not go wrong by visiting it. We were not disappointed either. Everything was first class. Debbie and Megan were experts in providing unequaled customer service. Staff in the restaurant both at breakfast and dinner were top notch too and the quality of the food served was excellent. We had initially booked in for one night but stayed for two because of the total incompetence of the staff at Holiday Inn Dumfries ( see our review on the hotel). Their loss our gain. The only bad thing about the hotel and this is said with tongue in cheek is it's close proximity to Cheshire Oaks outlet village with Ralph Lauren and Michael Kors!!! Thank you all so much. We shall be back without question.

Booked 2 adjoining rooms for my family. Staff were excellent especially receptionist, very welcoming and friendly. Excellent location, lovely views on a nice summer's evening. Rooms were fine, clean and comfortable, nothing special about them. Swimmimg pool was great but you had to go outside to go in. It was fairly small, not for serious swimmers and I pitied other swimmers because my three grandchildren were enjoying! Unfortunately there was an argument between staff and a visitor and this took place in the bar where I was sitting with my son. The argument escalated and as the only other people there we felt very uncomfortable. We did not know the details of the dispute but the visitor was very aggresive and loud. Staff tried their best to pacify the lady but were not successful. This should not have taken place in a public place. I did sympathise with the staff and they were extremely apologetic when I 'complained' that we felt embarrassed and uncomfortable. Thank you. We will be back definately.

Stayed one night, the staff cannot do enough and really make the hotel a positive experience. Rooms we booked were spotless and the location is great for Cheshire oaks! Only 1 issues was the kitchen were not sure if eggs free range or not which is a worry and stopped some of our party eating them....otherwise would of given this 5!

My family and I stayed here over the Fathers' day weekend. Staff were helpful, friendly and attentative. The peaceful hotel is situated on a canal which was lovely to look out onto and walk around, in the warm sunshine. It is also next to the Manchester Ship Canal, which is also picturesque, we were lucky enough to see a ship returning to sea early Sunday evening. Central location between Chester city and Cheshire Oak Outlet with taxi costing around £16 to either area.

Recently booked 2 rooms for 2 nights, we normally stay in Chester Crowne plaza but as we were going to Cheshire Oaks thought we would give this hotel a try and what a great decision. All staff very friendly and helpful nothing to much trouble, room beautiful overlooking the canal and locks and very clean, eat in the restaurant for evening meal and breakfast both very tasty and enjoyable. Bar/lounge also very pleasant. So to sum up our stay, clean hotel, with nice facilities and very friendly/helpful staff in beautiful surroundings. We will return and have no hesitation in recommending this hotel. Thank you Holiday Inn for a very enjoyable weekend.

Center Island Waterways Lower Mersey St Ellesmere Port England

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Holiday Inn Ellesmere Port is located within a few miles (5 km) of Blue Planet Aquarium and McArthur Glen Designer Outlet. This 3-star hotel has 83 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Cheshire Oaks Designer Outlet is also 2.8 mi (4.5 km) away.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 11 AM.


Holiday Inn Ellesmere Port's 83 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers. Ironing boards and desks are also standard.

Property features

Guests of Holiday Inn Ellesmere Port have access to an indoor pool, a health club, and a sauna. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and laundry facilities.

Room options

Standard Room

Full 1 | Sleeps 2

Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 4

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 892 reviews