Gateway to Wales Hotel & Leisure Club3.0 out of 5.0
Recent guest reviews
this hotel is well run by some brilliant staff--the guy on reception could not have been more helpful and the cleaning team were cheery and welcoming---for the price this place is top notch--nice pool ---very clean but a little small--overall we enjoyed our stay---one star missing due to poor quality sausage at breakfast---would have preferred one good sausage rather than two inferior --here's a tip for the future--in hot weather place the butter portions on a plate that is on a bed of ice---also congratulations on your deal of not having your room serviced to help with the environment in exchange for a free drink--if we had been stopping longer we would have taken advantage of that.
We booked in for one night but after our dreadful experience could not face a second night. We were given room 101. At first sight the room was shabby and smelt. The so called double bed was 4ft 6in or smaller and the room a couple of feet bigger. The bed was very uncomfortable, the 2 pillow (one each) was wafer thin and the bedding badly fitting. The room was closely overlooked by the swimming pool and so there was no privacy. The room was on the ground floor so it was not possible to leave the windows open and it was very hot. The bathroom stank of urine. As the hotel was fully booked we had no option but to stay. At 1.30am I went to reception to see if more pillows were available. After much discussion I was allocated a room that was not made up, the bathroom out of action and dirty towels on the floor. I helped the receptionist make up the bed and managed to get a few hours asleep. In the morning we went for breakfast to be told that the gas canisters were not working but if we wanted to help ourselves from the cooked buffet the staff would reheat it. This is shocking and against health and safety. I looked at the high pile of scrambled eggs which looked as though it had been sitting there a long time. We were offered a move to a twin room for our second night - we looked at the room, which as again shabby but a little larger. The beds were rock hard and the mattresses dipped in the middle. We couldn't face another uncomfortable night so we decided to leave. I have written to the customer relations manager who has informed me that everything was up to standard and under no circumstances would we be offered reheated food. Unfortunately the response from the customer circumstances manager was on a par with the hotel. I would avoid this hotel at all costs. It may have a nice leisure centre-which we did not try but the experience really spoilt our short break. We paid £85 for room only for one night which is expensive for the very poor condition of the room and our experience.
Stayed here as it was close to Chester. Didn't realise it was on the side of a busy road. Stayed with my daughter and so had two single beds. Both mattresses were uncomfortable, the bed sheet was too small and therefore wouldn't fit under mattress. The duvet cover would not close at the bottom. Very uncomfortable. Rooms very hot also Had to wait 25 minutes for breakfast which was not great. Haven't had beef sausages ever for a breakfast. Poor guy was rushed off his feet - not surprisingly the order was wrong.
This is a basic mid range 3 star hotel, situated by a roundabout on a busy main road. Its location is reflected in the room prices. We had booked for two nights at the Days Hotel, Chester North only to find that it had been renamed and re-branded as the Gateway to Wales Hotel since our booking and we had trouble actually finding it! The room was adequate as a place to stay – nothing special. We had asked for one away from the main road and on the first floor, which was provided. There is a gym and small swimming pool, which are surprising but welcome features. We had both breakfast and evening meals at the hotel. The quality of food was good but the service staff could have been more attentive to the requirements of their dining customers. A perfectly good place to stay if you want a base for visiting and exploring beautiful Chester, which is only 15 minutes away by the number 10 bus that stops virtually outside the hotel. For those of us with English bus passes be aware that the hotel is in Wales and English bus passes are not accepted there.
Myself and my partner booked into this hotel as part of a Wowcher deal - £99 for the night and entrance to Chester Zoo for 2. Receptionist on duty was lovely and welcoming (I think her name was Gemma). We were informed at check in that the Jacuzzi was out of order which was slightly disappointing. We stayed in room 102 which was of a fair size. The only issue I found was that the room was directly facing into the swimming pool which meant we felt the need to keep the blind shut for privacy so the room lacked any natural lighting. A lot of reviews have mentioned noice from the nearby busy road, me and my partner both personally slept right through so this wasn't an issue at all for us! Overall for the price we paid, I would recommend the hotel to my friends and family :)
Had a very pleasant stay, used a Wowcher voucher for a visit to Chester Zoo. Room clean and staff very friendly and helpful. Breakfast in the morning, was good a selection of cereals and Hot Full English breakfast. Everything you need for a comfortable stay.
We stayed here 4/6/17 for an over night stay with our 2 children. The staff were all so lovely and helpful especially Mark who helped us on reception. Unfortunately the rooms are not great, the floor 207 had a lot of stains and the bathroom had a strong unpleasant odour. The pool area needs a lot of work, this was quite dirty, chewing gum stuck on tables, muddy floors, generally quite unclean. The pool had a bad smell too near the filters. Such a shame as its a great asset to family's . Overall, the staff were fabulous but the place is very tired and worn.
Oh Dear, where do I start.... The reason we stayed here was for Chester Zoo and the hotel had a pool for my water baby grandson, Oh My Lord they had communal dressing rooms. In this day and age I cannot believe anywhere has these, no restrictions of mobile phones going into any area so I made grandson dress in room as no way was goin to let him change in front of other people, that's a disgrace. Pool was so shallow 0.8m - 1.2m, ok for kids but really hurt my knees and hips, Jacuzzi was not working so I was disappointed at this. The hotel is only about 20 feet from the busy motorway and since our room was facing it, it was very noisy all night. We had to keep windows open all night as it was very hot, we asked for a fan and staff brought 2 up to us but they were useless, think they were older than me haha. The size of the room was ok for a double but it was supposed to be a family room and they just put a pull out sofa in so when it was pulled down there was no room at all to move. Room was clean although there was 2 chargers left in sockets, switched on so obviously housekeeping didn't look too closely. Breakfast was OK for the money but staff at breakfast were rude, obviously not morning people. The staff who were on when we arrived were fab, so happy and cheerful and a pleasure to chat to, should give the miserable morning staff a few tips. Suppose this is an ok base if you just want somewhere to lay your head but as a hotel experience I would definitely not return.
The hotel is in wales not chester, was looking for a days inn hotel and they had changed there name with no warning. The receptionist was fine, the bar staff was rude, i was told to book the restaurant to eat, they had no one eating in there and said they were fully booked at 8pm as they had a large booking at 8.30pm, we sat there until 9pm no one was there and no one eat. So then had to drive out to feed our children. Late at night. The rooms smell, people was wacking the cars as they got out their cars. Had no respect for anybody. The hotel itself was fine as a budget hotel.
Super friendly staff but felt sorry for them The guy at the front desk was also bar man and in the morning breakfast front of house Don't stay in room 101 Looks directly at the pool so everyone can see in your room we had to close the blind and sit in darkness also next door is the public toilets with the hand dryer going every 2 mins Breakfast was good tho plenty to choose from Stayed before but upstairs and would deffo ask for a upstairs room again
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located in Garden City, Gateway to Wales Hotel & Leisure Club is within a 15-minute drive of popular attractions such as Chester Cathedral and Grosvenor Museum. This 40-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Chester Zoo and Vue Cinema are also within a 30-minute drive of this Deeside hotel.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is available for a fee.
Gateway to Wales Hotel & Leisure Club's 40 rooms provide free local calls and desks. Guests can expect to find free WiFi. Rooms also include hair dryers.
At Gateway to Wales Hotel & Leisure Club, guests enjoy an indoor pool, a fitness center, and a spa tub. A stay here includes free parking. Staff members can help with accommodation requests, and provide luggage storage. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 459 reviews