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Smoky Mountain Inn & Suites

2.0 out of 5.0

Recent guest reviews

This was a great place to stay in Cherokee. Our stay was comfortable and quiet. Not too far from venter of Cherokee. Staff was extremly nice and polite. Will definatly stay here again.

Had no issues at this hotel. The breakfast was not the normal continental breakfast, just cereal, juice and coffee. For our purposes, it was not a convenient location, in respect of the casino. Room was clean, very much a motel room, not a suite. No complaints.

tried most cherokee n.c. area hotels.....this by far the most modern and the most polite and helpfull staff as you will find.all you need to do is ask and it gets done.and opt for one of the jacuzzi rooms.

The staff were very friendly and helpful on our second night there my daughter hit her foot on a door and was bleeding so the receptionists went to her car and gave my daughter band aids to help calm her down when she didn't have to it made the trip for us

Close to everything,heated enclosed pool,nice rooms, and cont. breakfast

Nice hotel, nice carrying employees. Wish for microwave and frig, in room and more selection of fruit and maybe yogurt on the breakfast. I would stay here again if they keep the keep the cost down.

Did not get to stay in the Smokey Mountain Inn and Suiets. Because of water damage. Had to move to Hampton Inn and had a ruff time with the move and a lot of misunderstanding from the hotel and oribtz. Very unhappy about this. but had a great time while we were there..

We did not get to stay in the hotel because of weather conditions and the road was closed across the mountain and we were in Gatlinburg. We called hotel and ask if we could get a credit to stay another time and they said no. Receptionist was very rude. It will not be our choice the next time we decide to go to Cherokee.

It was located out of the way. When we got there, they didnt have my reservation because the fax machine had been broke down for a week. So, once we got there we had to wait another hour while they called your company for verification. They had to have the information emailed to them instead of just using my print out confirmation information. Once we finally got in the room it wasnt worth rhe money. The bed was hard, the jacuzzi tub didnt work. My boyfriend went and talked to the front staff, he was td they had just REOPENED. No reason given why.

Guest reviews for Smoky Mountain Inn & Suites

Couples (5) Business (1) Family (2) Friends (1)
5

great find quiet location!!!!!!

Couples

This was a great place to stay in Cherokee. Our stay was comfortable and quiet. Not too far from venter of Cherokee. Staff was extremly nice and polite. Will definatly stay here again.

By on Apr 16, 2013

3

quick getaway

Couples

Had no issues at this hotel. The breakfast was not the normal continental breakfast, just cereal, juice and coffee. For our purposes, it was not a convenient location, in respect of the casino. Room was clean, very much a motel room, not a suite. No complaints.

By on Mar 13, 2013

5

best in 10 years of visits

BusinessTravelers

tried most cherokee n.c. area hotels.....this by far the most modern and the most polite and helpfull staff as you will find.all you need to do is ask and it gets done.and opt for one of the jacuzzi rooms.

By on Mar 6, 2013

4

mother daughter weekend

Families

The staff were very friendly and helpful on our second night there my daughter hit her foot on a door and was bleeding so the receptionists went to her car and gave my daughter band aids to help calm her down when she didn't have to it made the trip for us

By on Oct 20, 2012

4

great getaway

Couples

Close to everything,heated enclosed pool,nice rooms, and cont. breakfast

By on Sep 16, 2012

4

enjoyed

Families

Nice hotel, nice carrying employees. Wish for microwave and frig, in room and more selection of fruit and maybe yogurt on the breakfast. I would stay here again if they keep the keep the cost down.

By on Jun 2, 2012

1

weekend getaway

GetawayWithFriends

Did not get to stay in the Smokey Mountain Inn and Suiets. Because of water damage. Had to move to Hampton Inn and had a ruff time with the move and a lot of misunderstanding from the hotel and oribtz. Very unhappy about this. but had a great time while we were there..

By on Feb 19, 2012

1

roads closed

Couples

We did not get to stay in the hotel because of weather conditions and the road was closed across the mountain and we were in Gatlinburg. We called hotel and ask if we could get a credit to stay another time and they said no. Receptionist was very rude. It will not be our choice the next time we decide to go to Cherokee.

By on Feb 16, 2012

1

absolutely horrible

Couples

It was located out of the way. When we got there, they didnt have my reservation because the fax machine had been broke down for a week. So, once we got there we had to wait another hour while they called your company for verification. They had to have the information emailed to them instead of just using my print out confirmation information. Once we finally got in the room it wasnt worth rhe money. The bed was hard, the jacuzzi tub didnt work. My boyfriend went and talked to the front staff, he was td they had just REOPENED. No reason given why.

By on Feb 5, 2012