Shangri-la Hotel Chengdu5.0 out of 5.0
Recent guest reviews
I was suffering with flu on arrival at hotel. I did not have any medicine with me. I asked hotel staff to help and they really were very responsive. Specially Mr Tom has gone out of the way and bought me medicine and herbal tea from local chemists. It was very personalized service and I felt at home , quite comfortable. Overall it was a great experience.
The service in the club lounge is second to none! I feel like the youngest child in a large family, spoiled! The staff are always welcoming and accommodating. Whether is my cappuccino in the morning or a cold beverage at night the staff serve it with a smile. Thanks Coral,Pansy, Jaye, Pheobe, Yvonne, Amie, Hebe and Vera. You know I'll be back!
We found a man selling a 30 year old tortoise hanged by its tail on a main road of chengdu, china. It was meant to be consumed as food!! We paid him and bought the tortoise and i was very suprised this is not illegal in china! Mr. Nick Jiang was very kind to help us release the tortoise in to the river. China should implement strict laws for the protection of animals!
I have been staying at this hotel for over ten years. It has had its ups and downs but right now it is at the top of its game and the beauty of the hotel and its grand style is matched by the skill of the hotel staff. Excellent. The food was as tasty as usual with the usual big number of wines not available which is usually not the fault of the hotel but the supply system. The Horizon level is the best value in a city of good executive level service. Thanks!
We were delighted with our tay at Chengdu Shangrila and have been glad to share this where we have been able. The staff were highly professional and helpful to us (one of us an English-speaker, one a Chinese Mandarin-speaker). All the staff were very "can-do", helpful, professional and friendly. In my experience, plenty of English speakers which was both helpful and impressive. The buffet at Cafe Z was exquisite. Most of all, the location right by the Anshun Lang Bridge is unbeatable - the views from our 28th floor room were breath-taking and the room itself was exquisite.
My husband stayed here many times in the past and raved about this hotel, he didn’t exaggerate, this hotel is wonderful. Our spacious room was beautiful and had a gorgeous view of the river. It also included comfortable beds, GREAT pillows, big bathroom with large soaking tub with separate shower. Really, really quiet. The hotel is close to many restaurants and bars but we ate mostly at the hotel. The buffet breakfast in Z Cafe was fantastic, enough choices to please any taste and a good value. Jerry in the Cafe remembered exactly what my husband wanted despite the fact his last visit was over a year ago. The Horizon Lounge had a small but delicious and filling happy hour appetizer bar that we enjoyed along with a great city view from the top floor. The hotel is beautiful but the staff’s personal touch really made everything first class . Vivien arranged our river view rooms, and Vera, Amie and Pansy made us feel like VIPs in the Horizon Lounge. We were greeted by name wherever we went in the hotel. The concierge services were excellent and can really help people find their way easily around Chengdu or maybe anywhere. Prior to our arrival, Vagrent, the head concierge, arranged a 4 day tour to Lhasa for us. He obtained all the necessary permits, arranged rooms, organized an exceptional tour and guide, and even used some of his own money to make arrangements. Our trip turned out to be much better than we ever imagined. We’ve traveled all over and the level of customer service at the Shangri-La is a step above anywhere we’ve ever stayed. The personal touch of the staff, the spectacular comfortable hotel, delicious food made this trip one of the best vacations we’ve ever had.
I left my phone on an airplane upon my arrival in Chengdu airport. The hotel staff coordinated with operations at United Airlines to find the phone. The concierges went out of their way to get the phone back to me very quickly! I appreciate their time and efforts, a phone is a very important part of our lives, expecially when traveling abroad. Thanks everyone!
I've stayed at this hotel many times, always the same excellent quality and cleanliness, staff are always happy to welcome you, Special thanks to the concierge Vagrent, he is always there to help. Brought my wife with me on my last work trip and he made sure that our excursion went smoothly and fun. Also the check in welcome staff are amazing. Thank you all.
Stayed for one week of business meetings 29/10 - 05/11 and the hotel was great as always. Have stayed here many times but usually just for a day or two. It started with Janer and Becky check in and great support in the Horizon Club. Annie, Danney and Yvonne in the Horizon Club were great as well. It made the business travel much more enjoyable. Would highly recommend the hotel and upgrade to Horizon Club access as worthwhile.
Another wonderful stay in this hotel. They even handled on my behalf a problem with a luggage that went lost in the airport; Jason the Concierge has been the most helpful, and I had my luggage back in no time.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Jinjiang, Shangri-la Hotel Chengdu is within a mile (2 km) of sights such as Taikoo Li and Chengdu IFS. This 593-room, 5-star hotel has 2 restaurants, an indoor pool, and a 24-hour health club. In central Chengdu, the hotel is also close to Sichuan University and Tomb of Mengzhixiang.
Enjoy dining at Shang Palace, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All 593 air-conditioned accommodations feature sitting areas. Guests can expect TVs with DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.
Shangri-la Hotel Chengdu features a nightclub, an indoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a spa tub, and a sauna.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 2134 reviews