- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Orange juice for breakfast was disappointing. Room was great and staff were very helpful
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Located in Cheltenham, The Wheatsheaf Inn is in the city center. Cheltenham Town Hall and Church of St. Peter and St. Paul are local landmarks, and the area's natural beauty can be seen at Cirencester Roman Amphitheatre and Imperial Gardens. Looking to enjoy an event or a game while in town? See what's happening at Cheltenham Racecourse or Cirencester Park Polo Club.
Checked in for a 2 night stay. Asked about newspapers and I asked for no paper on Saturday, yes please for Sunday, conclusion, paper on Saturday and no paper on Sunday. Asked for a dinner reservation on Friday, paper note taken, not transferred to the computer, conclusion no booking had been noted, eventually resolved. Apart from a wine list, no drinks tarriff was available (illegal I think), double gin cost £13.00 ok, in all innocence I ordered a double Martell at the end of dinner and an attempt to charge £36.00 was made. This was a standard Martell, not XO or XXO. I refused to pay, 3 times the cost of gin and the excuse given was that the unknown charges were set by Head Office but such should have been visible conclusion, charge was reduced to £18.00, still far to high, generally the drinks charges were excessive for a village pub. At breakfast the self service table was not monitored/replenished for plates and food, result blank sections. One of the twin WHB units in the bedroom was choked, this was reported quickly but nothing done, also the shower tray did not drain properly and unless the shower was switched off part way, would have overflowed. Our room window area was in the middle of redecoration, painters chased out but areas left very dusty and window covered with masking tape. No hanging cupboards for clothing, just a couple of hooks. All in all for 2 nights B&B, a charge of £200 per night was excessive, will not return.