Regularly overbooked, management does not care. Talks down to you, very rude Annoyed that you actually show up and want your room and interrupted their sleep
Bugs in room…. Bed was definitely broken in and uncomfortable otherwise they needed to do a better job cleaning for next guests to come but otherwise stay was decent. Good area to getting places.
Price was good. Access to room easy
Extended Stay is close to the airport and affordable. They also did a great job at keeping the place clean and the exterior is well kept. However, some drawbacks particularly for my room: -the deadbolt would not lock in place. -the heating and ac unit was broken. It only had one functioning setting at 65 degrees at high speed. -there were no extra blankets or pillows. -the hold and cold settings were backwards on the faucets. Quite a few issues, however, it was clean and affordable.
We were driving from Illinois to Florida and were getting very tired. We decided we would get a room in Chattanooga, to rest a bit, before continuing our drive. I felt like I was in a scene from a horror film. First, there was no one available at the front desk, to check us in. We waited in our vehicle, until someone was available. Finally, we were given our room keys and as we entered the room, we realized there were already guests in this hotel room. Roaches! Everywhere. Coming out of the AC unit, crawling on the headboard of the bed, and all over the carpet. This was the most disgusting scene I’ve ever seen! We returned our keys and left immediately. I hope to see a refund, but it has been two days and I have not received a call back from the hotel or Orbitz. This is the worst experience I have ever had. Please do not stay here!
The place was dirty with no amenities. The shower was cold water never really hot. And it was he loud bang that shook the room every now and then it was a bit unnerving.
So I've stayed in worse hotels but this one had a few different issues. Bad things: The first staff member I met was rude (a blonde woman), our room door only locked if we slammed the door when we left, our bathroom sink didn't have hot water and the bathroom door didn't have a working lock, the kitchen stove burners were also old and rusted. And also the location is in a sort of sketchy area. Good things: Air and hetaing system worked really well, the refrigerator was a good size, clean, and very cold, the water pressure in the shower was great, there was a domestic disturbance in another room down the hall and two brunette workers handled it very well, overall room cleanliness was fairly good.
I'll start by saying this property was not as bad as several reviews made it out to be. I had a 1st floor room and saw NO cockroaches. I did kill 1 small wood roach, in a wooded area, no big deal. The bed was comfortable and while I could not find any evidence of bed bugs, I did wake up early itchy, so I'm a bit suspicious. The bathroom door was so warped that it didn't fully close or latch. The electrical outlets are not convenient at all. To make the phone work I had to go behind the bed and gingle the cord. The fridge continually made creaking & popping sounds. Bottom line you're probably better off staying elsewhere.
Staff was very friendly and nice. Room had roaches and wasn’t really clean.
People were nice and everything was as expected. No airport shuttle is a huge downfall of the hotel that is closest to the airport.
What attracted us was the kitchen. However, as we get there we notice there is no elevator. (Third floor) that should be advertised, I would have been more prepared if I’d known. No roll away beds. They don’t provide them even at an additional charge. I felt this was rather dissapointing. When I called down to let them know the chair wouldn’t extend. (Obvious tampering, preventing it from extending in the lay position.) The representative made it clear, they “weren’t” supposed to extend. The breakfast is very minimal as well. Overall, it wasn’t a bad experience. If all you need is a bed, then this is the location for you. However, I doubt we’ll stay again, as with the amount we paid, I would expect quite a bit more amenities.
Noisy. We paid for a queen but got a double. Bed was broken. Sheets were scratchy. Pillows were hard. Paid for a nonsmoking room. Now we have to wash everything because it reeks of smoke. AWFUL!!!!
Pretty worn out place. Couple of minimal prepackaged muffins is your free breakfast. Staff didn’t even come to front desk for checkou5 or say goodbye...pretty marginal pkace
Hard to get to Cigarette butts all over the stairs ,open smelly garbage right by the stairs Grounds were in desperate need of picking up all the trash
Too Smokey for me to stay there. When we walked into the room it smelled of smoke. There were a lot of cigarette buts in the walk ways. If you like smoke it will work for you.
Room Smelled so bad, floor was dirty, asked for a remote for tv didn’t get one until and hour later, people were screaming all nite and honking horns in the parking lot. Worst stay anywhere ever.
Big stain on sheet. Had to go get it replaced. Room had odor. Beer bottles on steps. Broken glass at bottom of steps
The hotel staff was wonderful at check in. My room had no soap or cups and the smoke alarm and carbon monoxide detector kept beeping due to low batteries. I informed the front office staff and they took care of this in 5 minutes. The room was fairly clean although the floor wasn't vacuumed and I found some fast food napkins on the side of the chair. I wonder where the fast food came from because the hotel is in an industrial park with no dining options within walking distance. Everything in the room was in working order and the bed was very comfortable.
Within a short walk of National Memorial for the Unborn, Extended Stay America Suites Chattanooga Airport is within a mile (2 km) of Pin Strikes. This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Guests of Extended Stay America Suites Chattanooga Airport enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a vending machine.
Regularly overbooked, management does not care. Talks down to you, very rude Annoyed that you actually show up and want your room and interrupted their sleep
Bugs in room…. Bed was definitely broken in and uncomfortable otherwise they needed to do a better job cleaning for next guests to come but otherwise stay was decent. Good area to getting places.
Caitlin, thank you for being our guest. Although you were happy with your overall stay with us, we are sorry for the issues you experienced during your visit. Your concerns have been discussed with our housekeeping and maintenance team to make sure no future guest encounters the same. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
Price was good. Access to room easy
David, we appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel our friendly and accommodating team. Your feedback is appreciated, and we hope you will visit us again. Sincerely, Hotel Management
Extended Stay is close to the airport and affordable. They also did a great job at keeping the place clean and the exterior is well kept. However, some drawbacks particularly for my room: -the deadbolt would not lock in place. -the heating and ac unit was broken. It only had one functioning setting at 65 degrees at high speed. -there were no extra blankets or pillows. -the hold and cold settings were backwards on the faucets. Quite a few issues, however, it was clean and affordable.
John, thank you for taking the time to share your feedback. We are glad to know you had a pleasant stay and that you were impressed with our location with easy access to the airport and that you liked our well-kept property. However, we are sorry for the maintenance issues you had in your suite. We have shared your comments appropriately to review and rectify them immediately. It was a pleasure hosting you, and we hope you will choose us again for a much better experience. Sincerely, Hotel Management
We were driving from Illinois to Florida and were getting very tired. We decided we would get a room in Chattanooga, to rest a bit, before continuing our drive. I felt like I was in a scene from a horror film. First, there was no one available at the front desk, to check us in. We waited in our vehicle, until someone was available. Finally, we were given our room keys and as we entered the room, we realized there were already guests in this hotel room. Roaches! Everywhere. Coming out of the AC unit, crawling on the headboard of the bed, and all over the carpet. This was the most disgusting scene I’ve ever seen! We returned our keys and left immediately. I hope to see a refund, but it has been two days and I have not received a call back from the hotel or Orbitz. This is the worst experience I have ever had. Please do not stay here!
Yesenia, thank you for your review. We are sorry for the trouble you had at the time of your check-in; moreover, we also apologize for the inconvenience you experienced due to the roaches in your accommodations. We have asked our pest control provider to service your room immediately. Also, know since the booking was made through a third party website, any changes or amendment needs to be routed through these websites. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The place was dirty with no amenities. The shower was cold water never really hot. And it was he loud bang that shook the room every now and then it was a bit unnerving.
Thank you for your review. We genuinely apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team to ensure we are more diligent moving forward. We are also sorry for the disturbance due to the noise. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We regret not meeting your expectations this time and hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
So I've stayed in worse hotels but this one had a few different issues. Bad things: The first staff member I met was rude (a blonde woman), our room door only locked if we slammed the door when we left, our bathroom sink didn't have hot water and the bathroom door didn't have a working lock, the kitchen stove burners were also old and rusted. And also the location is in a sort of sketchy area. Good things: Air and hetaing system worked really well, the refrigerator was a good size, clean, and very cold, the water pressure in the shower was great, there was a domestic disturbance in another room down the hall and two brunette workers handled it very well, overall room cleanliness was fairly good.
Victoria, thank you for your review. We apologize for the issues you encountered in your room. We have shared your concerns with the maintenance team so that they can take the necessary actions. We are also sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I'll start by saying this property was not as bad as several reviews made it out to be. I had a 1st floor room and saw NO cockroaches. I did kill 1 small wood roach, in a wooded area, no big deal. The bed was comfortable and while I could not find any evidence of bed bugs, I did wake up early itchy, so I'm a bit suspicious. The bathroom door was so warped that it didn't fully close or latch. The electrical outlets are not convenient at all. To make the phone work I had to go behind the bed and gingle the cord. The fridge continually made creaking & popping sounds. Bottom line you're probably better off staying elsewhere.
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Staff was very friendly and nice. Room had roaches and wasn’t really clean.
Thank you for staying at our hotel. We are sorry for the roaches you encountered in your room and regret your stay was not a pleasant one. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. On a positive note, we are pleased you liked our associates. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Arkadiusz, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We will also share your comments with our team regarding the behavior of our staff, and rest assured, we will take the necessary steps to ensure we are well-poised to serve you better. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management