Linda at check in was wonderful. A breath of fresh air after a grueling flight and being stuck in traffic. Got early check in with a smile.
Wonderful experience staying at Hilton and visiting Universal. Everything was convenient, clean.
The fridge kept me up all night. It was really noisy. The coffee maker didn’t work either. Property is really nice though. Walking distance from universal.
very clean, friendly/helpful staff
The transportation every 15 mins
Great around!
The staff member name Claudia was extremely rude and did not show an concern for the fact that the AC in my room was not working
Housekeeping services were above and beyond. The only negative is 50 dollar a night valet parking charge.
Uniquely situated and oh so close to the park, stunning views of LA, the Hills, and the park. Executive floor quiet and restful. Great shower, comfortable beds, outstanding linens and towels. Clean! Staff are professional and friendly. Sel parking easy and convenient with all day in and out privileges.restaurant options - great food- perfect room service.
I liked how close it was to Universal Studios and City Walk. We even used the water jet message chairs they had in the lobby. They felt great after a long day of walking around. Will be back for sure.
Everything was excellent! The cleaning staff is amazing and deserve a raise! The one area of improvement is that check-in was a long process with a long line. A fully digital contactless check-in experience would be great, it would make hotels feel like they're finally in the 21st century.
Great service
Hilton Los Angeles/Universal City places you within a 15-minute stroll of popular sights such as Universal Studios Hollywood and Universal CityWalk. This 495-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Californian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
55-inch flat-screen TVs come with digital channels and Netflix, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, laptop-compatible safes, and ironing boards are other standard amenities. Housekeeping is available on request.
At Hilton Los Angeles/Universal City, guests enjoy an outdoor pool, a 24-hour gym, and WiFi in public areas. Parking is available for USD 49.50 per night (USD 60.50 per day for valet parking), and there's also an area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
Linda at check in was wonderful. A breath of fresh air after a grueling flight and being stuck in traffic. Got early check in with a smile.
Wonderful experience staying at Hilton and visiting Universal. Everything was convenient, clean.
Thank you for choosing Hilton Universal for your recent stay! We're thrilled to hear you had a wonderful experience and found everything convenient and clean.Our goal is to provide a seamless and comfortable environment for our guests to explore Universal Studios Hollywood. Knowing we achieved that for you makes our day!We hope to welcome you back soon for another magical stay.Sincerely,
The fridge kept me up all night. It was really noisy. The coffee maker didn’t work either. Property is really nice though. Walking distance from universal.
Gurmeet, We appreciate your comments and constructive criticism as it is through this feedback that we know how we are doing and where improvement is needed. Please accept our sincere apologies for the lapse in service you encountered and for the inconvenience this caused you.
Rachael, Thank you for the 5-star rating! We look forward to serving you in the future.
very clean, friendly/helpful staff
Noelle, We are happy to see that you had a 5-Star experience! We will share your feedback with our team to let them know how they are doing.
James, Thank you for the 5-star rating! We look forward to serving you in the future.
The transportation every 15 mins
Great around!
Gurmeet, Thank you for taking the time to share your recent experience at The Hilton Universal! We're delighted to hear that Linda's exceptional service made such a positive difference after a challenging travel day.We strive to create a welcoming and relaxing environment for all our guests, and Linda's friendly and efficient approach perfectly embodies our Hilton hospitality. We are grateful for her dedication to exceeding expectations.We appreciate you recognizing her efforts and letting us know how much her service meant to you.Thank you again for choosing The Hilton Universal. We look forward to welcoming you back soon!Sincerely,