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Super 8 Charlotte / Northlake

2.0 out of 5.0

Recent guest reviews

Decent hotel for the value. A bit dated but no bugs or dirty linens.

The location of this hotel did not feel secure. There were used syringes in the stairwells. Getting TV to work required entering complex codes, which I didn't have time to do.

The hotel had bed bugs in the pillows, sheets, and mattress. We were in for the surprise of a lifetime. Would absolutely not recommend this hotel because if you have an issue, especially anything major, you will not find an accommodating staff. Avoid the hassle. Spend the extra cash, save yourself from hassle and bites.

Great. The hotel is not a 5 star but is comfortable and cheap. Thats enough. If you want a room for a night its ok.

Front desk people are very friendly and polite and try to be accommodating, but the room was so dirty that we had to move out the next day although we had reserved the room for three nights.

This is a an average hotel that provides excellent value for money Other than the bathroom needs updating and the breakfast choices are very limited, it met my needs for a place to sleep in.

The hotel stay was not bad but they have rules that should be on the website. They do not want you to stay more than a week if you are local but being that I was from out of town it was ok. They ran out of towels on more than one occasion. Several times their were people sleeping outside on the ground literally. The housekeeping staff was nicer than the front desk cler who was the assistant manager.The assistant manager whose name is RAJ has very poor customer service Our microwave had a hole in and he accused us of putting the hole after I brought it to his attention. I was like really the popcorn caught fire... The phone in 2 of the 3 rooms I had didn't work at all. This is affordable and that is it... Good location but their sanitation grade is a B... So I never ate the breakfast...

This was the worst hotel I ever stayed in. The toilet and shower was filthy. Nothing was right in there.

Chose based on price. Room provided was not ready. Moved to another room which had no smoke detector, clock blinked and could not be set-was leaking water. Of the six sconce or lamp light fixtures, three were missing bulbs. Cover was off bathroom fixture, on shelf in closet area. Had to pass another motel on the way out which had been priced only two dollars more. Breakfast was below even my low expectations. Counter staff was marginally competent.

It was very convient to where I had to be. The staff showed me much respect and accomendated me in every way possible. I would totally book again when I'm in town.

Room smelled (non-smoking room). Bedding appeared old and needed to be replaced. There was an electrical outlet in the room without a cover. Tub was cracked, refinishing was peeling off. Tub faucet was sticking out away from wall and you could see 3" of pipe. Knob on refrigerator temperature adjustment was missing. Frig was not too cold. Carpeting was dirty. Furniture needed replacing. This was quite possibly the worst room I have ever stayed in. Staff was nice and helpful, and WiFi worked well for me.

Stay away!!! This is quite possibly the worst hotel in all of Charlotte.

The room smelled like a mixture of urine, smoke, and mold. There were a bunch of crickets in the room. Grit from peeling plaster was all over the bathroom floor. The shower curtain bar was messed up so water splashed out easily. Our room was in the back of one of the buildings. There was an abandoned tractor trailer parked directly in front of our room.

We only stayed one night and it was just fine. The continental breakfast was a little lacking, but thats okay.

We stayed at this room for the price because we don't have a lot of money. We was informed at check in there would be a hold of $32 on my check card. This was news to me since I had already paid in full for the room. The towel rack in the bathroom was almost off the wall. There was a huge dead bug in the tub. We got our 7 hours of sleep and left. The health department rating could have been a little better. Next time we will probably try a different hotel.

Upon arriving, as I was standing outside talking to the night attendant to check in, I heard screaming and yelling. Another couple had told me the locals weren't allowed to pay in cash and that they charged locals 2 times the price to keep things in check. Even though I paid through this website, they asked for my cc to hold on file in case we stole something from the room. The room itself smelled like cigarettes and perfume, the floor was damp, the hand towel holder fell completely off the wall when I lift the towel, all in all this place is in bad shape. The room to our left was screaming and yelling ALL NIGHT. Mind you, we got in around midnight because our flight was delayed. The next morning we realized it must of been a party since there we beer cans/bottles laying everywhere outside. In my opinion, this is not a safe place to stay, there are a lot of things happening outside the hotel and the inside is unclean. No worth is for any amount of money.

Served its purpose as a place to sleep for a few hrs off the highway but nothing more. All rooms had a microwave and fridge. Breakfast was not good. Night staff very rude. Day staff great. Had 1 working light out of 5 in the room.

I enjoyed staying at this hotel. I just wish the pillows were more comfortable and that there was a swimming pool. The room was nice. I didn't realize that it came with a microwave and refrigerator. So that was a plus. I would recommend this hotel to other people and I would definitely stay there again.

IT WAS A P PRETTY GOOD DEAL EXCEPT THAT 10minutes barefoot in the room my feet were black from.all dirt and also blood stains in bathroom made me uneasy.

was ok,your regular cheap motel.but for 5bucks they could buy a new toilet seat and double the stars of this motel...

Room options

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Double Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Guest reviews for Super 8 Charlotte / Northlake

Everyone (4) Couples (14) Business (7) Family (3) Other (5) Friends (3)
3

decent for the price

Everyone

Decent hotel for the value. A bit dated but no bugs or dirty linens.

By on May 24, 2017

Review comment responded on Jun 1, 2017

Thank you for your feedback regarding your stay at Super 8 Northlake. We appreciate your time to provide your feedback which is very important to us to serve our guest and provide better service to our guest. We will appreciate if you stay again with when you are our area. Thank you for staying with us.

2

sketchy place

Everyone

The location of this hotel did not feel secure. There were used syringes in the stairwells. Getting TV to work required entering complex codes, which I didn't have time to do.

By , from NC on Apr 3, 2017

Review comment responded on Apr 5, 2017

Thank you taking time to provide your feedback. Your feedback is very important to us to provide better service to our guests. Our new management is taking proper action to satisfy our guest & making effort to resolve issue with guest. We apologize for inconvenience during your stay.

1

bed bugs!!!

Everyone

The hotel had bed bugs in the pillows, sheets, and mattress. We were in for the surprise of a lifetime. Would absolutely not recommend this hotel because if you have an issue, especially anything major, you will not find an accommodating staff. Avoid the hassle. Spend the extra cash, save yourself from hassle and bites.

By on Feb 6, 2017

Review comment responded on Feb 9, 2017

We apologize for your experience for your stay at our hotel. If report to front office than we can investigate from external exterminator and check room. We did not receive any complain from any guest for Bed Bugs during last week of stay. Thank you again for your feedback.

5

was a nice and quiet night. i do not need anymore

Everyone

Great. The hotel is not a 5 star but is comfortable and cheap. Thats enough. If you want a room for a night its ok.

By , from Raleigh NC on Dec 13, 2016

1

disappointing stay

Couples

Front desk people are very friendly and polite and try to be accommodating, but the room was so dirty that we had to move out the next day although we had reserved the room for three nights.

By on Oct 27, 2015

3

business stay

BusinessTravelers

This is a an average hotel that provides excellent value for money Other than the bathroom needs updating and the breakfast choices are very limited, it met my needs for a place to sleep in.

By on Sep 8, 2015

3

relocation pit stop

BusinessTravelers

The hotel stay was not bad but they have rules that should be on the website. They do not want you to stay more than a week if you are local but being that I was from out of town it was ok. They ran out of towels on more than one occasion. Several times their were people sleeping outside on the ground literally. The housekeeping staff was nicer than the front desk cler who was the assistant manager.The assistant manager whose name is RAJ has very poor customer service Our microwave had a hole in and he accused us of putting the hole after I brought it to his attention. I was like really the popcorn caught fire... The phone in 2 of the 3 rooms I had didn't work at all. This is affordable and that is it... Good location but their sanitation grade is a B... So I never ate the breakfast...

By on Jul 24, 2015

1

never again

Couples

This was the worst hotel I ever stayed in. The toilet and shower was filthy. Nothing was right in there.

By on May 12, 2015

1

false economy

Singles

Chose based on price. Room provided was not ready. Moved to another room which had no smoke detector, clock blinked and could not be set-was leaking water. Of the six sconce or lamp light fixtures, three were missing bulbs. Cover was off bathroom fixture, on shelf in closet area. Had to pass another motel on the way out which had been priced only two dollars more. Breakfast was below even my low expectations. Counter staff was marginally competent.

By on Apr 6, 2015

4

perfect place

LGBT

It was very convient to where I had to be. The staff showed me much respect and accomendated me in every way possible. I would totally book again when I'm in town.

By on Oct 23, 2014