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InTown Suites Matthews/Crown Point

2.0 out of 5.0

Recent guest reviews

Sun Suites of Charlotte-Mathews - The room looked OK when we first walked in. There's a kitchen with a fridge & microwave but the fridge does not keep cold. WE WERE THERE A FULL WEEK AND THEY NEVER MADE THE BEDS. They collected room trash infrequently. The beds were a bit creaky but we were able to get a good night's sleep. Good shower though with real hot water. They do not have a restaurant or place to sit down outside th room. We were happy to be on our way at the end of the week.

They staff was very nice and helpful frontdask. The bed was vrry incomfable people was set out side on stairs

The one night price was good but the room was not. The room had an ants issue, rust in the bathroom, molded carpet, covers on the bed was not clean., furniture damaged, towels not clean. They say it was a suite but no pots or pan. This place is only for a one night stay. The place needs updating.

It was nice that it had a stove, fridge and microwave. The small kitchen was a added bonus to the room. It was ordinary, but if you want a cheap stay then its worth the low price. I would stay here again. The only con was the room smelled like someone's cologne but luckily I had some febreze so it fixed that but overall it was a good stay.

After such a negative experience at the Sun Suites on E. Independence Blvd. in Charlotte, NC, I will never stay at another Sun Suites again. I attempted to check in shortly before 12pm and was denied because no room was ready. After coming back after 3 to 4 hours, a room was ready,but with no towels or wash cloths which I agreed to take only because my friend and I needed to get situated for an event to take place later on that day. After returning back to the hotel aroun 8pm, I still had to call downstairs to the front desk for towels at which point I was spoken to so rudely, I hung the phone up in disbelief. In an extremely rude tone, I was told I can come get the towels myself and if I had a problem I could feel free to check out.At this point, I had to go address the front desk attendent by the name of Shaughn and get towels myself instead of them being brought to me.A short time after returning to my room, the manager on duty,Jackie, called the room to basically imply that I had caused a problem for the staff by interrupting him helping other patrons and by "threatining to have him beat up". After speaking with Jackie, she assured me that she would be present in the office the following morning to personally handle my check out, but when I went to the office at 11am exactly, the manager had not arrived to work yet as told to me by the morning staff. I have never been so offended by a customer service employee in my life; and I use the words customer service loosely. I will make sure to inform any associates I have that if they are looking for courteous service, they need not to look at Sun Suites. I will stick to the Westin. They never dissappoint.

This hotel is just that - a hotel. Only stayed there because it was a last resort. Definitely booking in advance next year so that I do not have to stay here again. It is very old and the room smelled very bad.

I would not recommend this hotel to anyone, the the only half descent thing i can say that the location was good for us. When we arrived it was about 1130pm the office was closed which was un heard of. I had to talk through a intercom, then the security guard came out side with a clip board to conduct business with with me, so this is a first me giving my credit card & id to security "joke". The room was unacceptable the spread & the sheets on the bed were not clean. I dont think I need to go any further.

i arrived late and the parking lot was very dark. it was also hard to find the hotel at night because there wasn't a lit sign. i had to ask at a nearby restaurant where the hotel was. i was literaly afraid when i arrived because the office wasn't open at night and it was sooo dark! Since it was too late to go elsewhere and i had already paid online, i drove around the lot looking for the office. a security guard saw me and let me in my room. he was very nice and i did feel much safer knowing he was there. he watched the lot as i entered my room. the room was very clean and perhaps newly remodeled. i was very satisfied with the room. the internet service was also good. i would have liked to have had some ice, but it was too late and dark to venture out to find an ice machine. in the morning, when i could see the parking lot and surrounding area, i noticed that it wasn't bad. they just need a lot more lighting in the lot and surrounding area so people can find the hotel at night and feel a little more comfortable.

Two top burner and refridgerator in room great idea however no pots or pans provided.Fair. On our previous trips we have stayed at hoatels that provieded light breakfasts.

Please do not ever use this hotel!!! The very first night my wife and two small children were startled by loud knocking on door, several large thugs were outside, when we attempted to call front desk we discovered phone was broke! The room smelled, was very noisy with thumping music until at least 3am every night, the beds were hard, and there was no water pressure! The last night of our stay at 4:30 am I awakened to pepper spray being sprayed thru A/C vent then two hours later police arrived when a man who actually answered the door was assaulted and robbed at gunpoint... nothing like seeing a reporter outside your hotel!!!

We were only staying for one night, and glad that was all! The staff was super friendly, but the facility was just in a bad location. Not being from the area we didn't know any better. There was security that walked the premise at night, which made us feel a bit better. The room was said to be not smoking but it was clear the last travelers didnt abide by that rule. On the upside there was a full size fridge, stove, and microwave.

We traveled to charlotte for the CIAA and was greeted by a filthy, stinky room that had a dirty carpet. I was afraid to take my coat off. Realizing that the room was below my standards, I apptmpted to change the accomodations or another hotel. I was saddened to learn that the hotel wanted me to pay for one night's stay regardless of whether we stayed there or not. This was a very stressful, trip in trying to change accomodations and negotiate a refund. Additionally, we could not understand the persons we spoke to at [...].

Everything was great, the have security at nights, theres many families arround and kids playing, its close to the high way but you cant hear noises at night, you cant find a lot of stuff to do close to the hotel.... I would go back.

We were in just for a night and shower in the am... had to leave the first room we went to because the toilet didn't flush, & t.v. remote didn't work. Second room was okay. Desk staff was pretty nice and helpful. Although we may have lost an item in one of the rooms, so we called to have someone look for us and didn't ever get confirmation from hotel staff that the rooms had been checked for us.

AWFUL. Felt unsafe, unclean, and frustrated.

WHEN WALKING INTO THE ROOM IT SMELLED LIKE A PURE ASH TRAY. tHE FLOOR WAS DIRTY AND SO WAS THE TOILET. I WENT TO THE FRONT DESK AND ASKED FOR ANOTHER ROOM AND THE EVENING STAFF WAS SO RUDE SHE TOLD ME SHE COULDNT HELP ME AND YOU GET WHAT YOU PAY FOR. I CALLED 1-800 SUN SUITE TO COMPLAIN AND THEY HAVE YET TO CALL ME BACK I WILL NEVER STAY AT SUN SUITES EVER AGAIN!!! I WILL ALSO INFORM ALL MY BUSINESS PARTNERS, FAMILY AND FRIENDS ABOUT MY STAY TO MAKE SURE THEY DONT HAVE TO EXPERIANCE SUCH A TERRABLE EXPERIENCE!!!!!!!!!!

We arrived at the hotel, as we pulled up the place looked rather run down. As I got out of the car to go check in while my husband sat in the car with the baby we saw two men in a pickup truck smoking a crack pipe! Get into office where there is an armed security guard. Two woman at front desk finish their conversation before offering me help. They did not have a reservation for me!!!!! I had to post-pone my orginal travel and orbitz rebooked everything but the hotel. Now we were in a scetchy neighborhood and no where to stay. Fortunately found a hotel not too far with cleaner and safer conditions. Still yet to get a refund for the two nights I paid for, ladies at hotel said they would contact orbitz. I am going to myself.

we went to spend 50th anniversary with parents...the location was close by to our relatives, but coming back to the room at night was a real let-down. The room was dirty, didn't look like the carpet was cleaned at all, and there was a lot of hair in the bathroom that didn't belong to us. The outside stairs were not safe, they were rusty and wobbly etc. The room also had a musty smell with a hint of stale smoke, and at night a few other visitors were loud.

I enjoyed my stay in the hotel. It was clean, quiet and had a kitchenette (which I like). However, it was quite a ways from Uptown (the downtown area). So, the money I saved not staying in Uptown, I ended up spending on cabs. It would've been cheaper to stay in Uptown...

The Hotel was as advertised. We should have booked a room with a pool. My bad for not looking for that.

8530 E Independence Blvd Charlotte NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • Laundry facilities

InTown Suites Matthews/Crown Point is located within a 15-minute drive of Matthews Community Center and Bojangles' Coliseum. This 139-room hotel has conveniences like a bar/lounge, free in-room WiFi, and free self parking. Spectrum Center and Bank of America Stadium are also within a 30-minute drive.


Dining

At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

The 139 air-conditioned rooms feature kitchens with refrigerators and microwaves. Guests can expect to find free WiFi and cable TV. Rooms also include phones. Weekly housekeeping is available.


Property features

InTown Suites Matthews/Crown Point features free WiFi in public areas and laundry facilities. A stay here includes free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.

Room options

Guest reviews for InTown Suites Matthews/Crown Point

Couples (12) Business (13) Family (9) Friends (3) Other (4)
1

just a so-so place to stay

Couples

Sun Suites of Charlotte-Mathews - The room looked OK when we first walked in. There's a kitchen with a fridge & microwave but the fridge does not keep cold. WE WERE THERE A FULL WEEK AND THEY NEVER MADE THE BEDS. They collected room trash infrequently. The beds were a bit creaky but we were able to get a good night's sleep. Good shower though with real hot water. They do not have a restaurant or place to sit down outside th room. We were happy to be on our way at the end of the week.

By on Sep 10, 2012

2

it was good for a two star

BusinessTravelers

They staff was very nice and helpful frontdask. The bed was vrry incomfable people was set out side on stairs

By on Jun 7, 2012

1

you get what you pay for

Families

The one night price was good but the room was not. The room had an ants issue, rust in the bathroom, molded carpet, covers on the bed was not clean., furniture damaged, towels not clean. They say it was a suite but no pots or pan. This place is only for a one night stay. The place needs updating.

By on Apr 15, 2012

4

good place for cheap stay

Couples

It was nice that it had a stove, fridge and microwave. The small kitchen was a added bonus to the room. It was ordinary, but if you want a cheap stay then its worth the low price. I would stay here again. The only con was the room smelled like someone's cologne but luckily I had some febreze so it fixed that but overall it was a good stay.

By on Sep 6, 2011

1

tact out the window

GetawayWithFriends

After such a negative experience at the Sun Suites on E. Independence Blvd. in Charlotte, NC, I will never stay at another Sun Suites again. I attempted to check in shortly before 12pm and was denied because no room was ready. After coming back after 3 to 4 hours, a room was ready,but with no towels or wash cloths which I agreed to take only because my friend and I needed to get situated for an event to take place later on that day. After returning back to the hotel aroun 8pm, I still had to call downstairs to the front desk for towels at which point I was spoken to so rudely, I hung the phone up in disbelief. In an extremely rude tone, I was told I can come get the towels myself and if I had a problem I could feel free to check out.At this point, I had to go address the front desk attendent by the name of Shaughn and get towels myself instead of them being brought to me.A short time after returning to my room, the manager on duty,Jackie, called the room to basically imply that I had caused a problem for the staff by interrupting him helping other patrons and by "threatining to have him beat up". After speaking with Jackie, she assured me that she would be present in the office the following morning to personally handle my check out, but when I went to the office at 11am exactly, the manager had not arrived to work yet as told to me by the morning staff. I have never been so offended by a customer service employee in my life; and I use the words customer service loosely. I will make sure to inform any associates I have that if they are looking for courteous service, they need not to look at Sun Suites. I will stick to the Westin. They never dissappoint.

By on Sep 5, 2011

3

sun suites

GetawayWithFriends

This hotel is just that - a hotel. Only stayed there because it was a last resort. Definitely booking in advance next year so that I do not have to stay here again. It is very old and the room smelled very bad.

By on Mar 18, 2011

1

awful!!!!

Families

I would not recommend this hotel to anyone, the the only half descent thing i can say that the location was good for us. When we arrived it was about 1130pm the office was closed which was un heard of. I had to talk through a intercom, then the security guard came out side with a clip board to conduct business with with me, so this is a first me giving my credit card & id to security "joke". The room was unacceptable the spread & the sheets on the bed were not clean. I dont think I need to go any further.

By on Mar 8, 2011

3

sun suites of clt

BusinessTravelers

i arrived late and the parking lot was very dark. it was also hard to find the hotel at night because there wasn't a lit sign. i had to ask at a nearby restaurant where the hotel was. i was literaly afraid when i arrived because the office wasn't open at night and it was sooo dark! Since it was too late to go elsewhere and i had already paid online, i drove around the lot looking for the office. a security guard saw me and let me in my room. he was very nice and i did feel much safer knowing he was there. he watched the lot as i entered my room. the room was very clean and perhaps newly remodeled. i was very satisfied with the room. the internet service was also good. i would have liked to have had some ice, but it was too late and dark to venture out to find an ice machine. in the morning, when i could see the parking lot and surrounding area, i noticed that it wasn't bad. they just need a lot more lighting in the lot and surrounding area so people can find the hotel at night and feel a little more comfortable.

By on Nov 5, 2010

1

the good the bad and the ugly

Couples

Two top burner and refridgerator in room great idea however no pots or pans provided.Fair. On our previous trips we have stayed at hoatels that provieded light breakfasts.

By on Jun 1, 2010

1

never, ever, ever again!!!

Families

Please do not ever use this hotel!!! The very first night my wife and two small children were startled by loud knocking on door, several large thugs were outside, when we attempted to call front desk we discovered phone was broke! The room smelled, was very noisy with thumping music until at least 3am every night, the beds were hard, and there was no water pressure! The last night of our stay at 4:30 am I awakened to pepper spray being sprayed thru A/C vent then two hours later police arrived when a man who actually answered the door was assaulted and robbed at gunpoint... nothing like seeing a reporter outside your hotel!!!

By on Apr 10, 2010