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Recent guest reviews

I book my room at least 10 hours early because I was driving for 17 hours I arrive at 12am and the person on the front seat told me they don have any more room! After they already changed my card. Must of the time I’m in town i stay in these hotel but never again. They should start letting ppl know if they don’t have room not the them come in tired and expect they are gonna take it like it’s ok.

A really good place to stay really clean and quiet.

I really loved this property even though I was only staying one night. I loved the room layout, the bed was comfortable, the shower was good, and the faux wood flooring was nice for a change. The only thing is that it took me about 10 minutes to find this place when I was only a few minutes away. It sits way back from the main road. So, keep this in mind as you are looking for it and you have never been there before.

Everything in special the bed, bathroom , corridors , smell , people having a party and talking really load most of the night.

I booked and payed for the room, I arrived around mid night. I was told that I booked one bed room and what they have is 2 bed room. Either I have to pay more or be relocated to other hotel past mid night. It is not a good business to let gust move around and wait before check in for over an hour past mid night and ask them to pay more that what was agreed during online booking.

Extremely professional staff with superior customer service attentiveness. The only negative was the amount of loud noise after midnight the first night. I’m not sure if anything could have been done to deter this from staff. I felt like it was probably a fluke of some kind. The other night was much better.

The towel were dirty with brown stains and hair left in them. No toothpaste or lotion in the room

There was never anyone at the service desk. The dryers were awful in the laundry room. We had to stay on the third floor and the elevator was out the entire stay.

Property recently renovated. Full length mirror is needed.

Nations Ford Rd Charlotte NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Laundry facilities

Located in Executive Park within a mile (2 km) of United States Citizenship and Immigration Services office, Extended Stay America - Charlotte - Tyvola Rd. is within a few miles (5 km) of Billy Graham Library. This 101-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a free airport shuttle.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Renovated in 2019, Extended Stay America - Charlotte - Tyvola Rd. offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking, along with a free airport shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America - Charlotte - Tyvola Rd.

Everyone (3) Couples (1) Family (4)
1
Business Business

I book my room at least 10 hours early because I was driving for 17 hours I arrive at 12am and the person on the front seat told me they don have any more room! After they already changed my card. Must of the time I’m in town i stay in these hotel but never again. They should start letting ppl know if they don’t have room not the them come in tired and expect they are gonna take it like it’s ok.

By on Aug 13, 2020

Review comment responded on Aug 14, 2020

Thank you for sharing your feedback. We are sorry for the reservation issue you encountered and that we were unable to accommodate you as we were overbooked. We regret the inconvenience, and your comments have been discussed with the appropriate team members to improve our future guests’ experiences. We hope to welcome you back soon. Sincerely, Hotel Management

4
Business Business

A really good place to stay really clean and quiet.

By on May 13, 2020

Review comment responded on May 14, 2020

We appreciate you being our guest at Extended Stay America. It is so nice to know you had a relaxing experience and were impressed with our well-maintained property. Thank you for choosing us, and we look forward to welcoming you back for another outstanding stay. Sincerely, Hotel Management

5
Everyone

I really loved this property even though I was only staying one night. I loved the room layout, the bed was comfortable, the shower was good, and the faux wood flooring was nice for a change. The only thing is that it took me about 10 minutes to find this place when I was only a few minutes away. It sits way back from the main road. So, keep this in mind as you are looking for it and you have never been there before.

By on May 4, 2020

Review comment responded on May 5, 2020

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management

1
Family Business Business

Everything in special the bed, bathroom , corridors , smell , people having a party and talking really load most of the night.

By on Nov 13, 2019

Review comment responded on Nov 14, 2019

Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management

1
Everyone

By on Jul 8, 2019

1
Family

I booked and payed for the room, I arrived around mid night. I was told that I booked one bed room and what they have is 2 bed room. Either I have to pay more or be relocated to other hotel past mid night. It is not a good business to let gust move around and wait before check in for over an hour past mid night and ask them to pay more that what was agreed during online booking.

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Dear Mengs, thank you for choosing our hotel for your travel needs and for sharing about your arrival experience. We are so very sorry the suite type you requested was not available upon your arrival and for any disappointments this created. We are pleased a suite was provided but so sorry the rate was not the same as the previous booking. We encourage you to reach out to the booking agent used to discuss any lingering billing concerns. We are sure this can be worked out in your favor. Thank you for being our guest and we hope you enjoyed your stay with us. Sincerely, Hotel Management

5
Family

Extremely professional staff with superior customer service attentiveness. The only negative was the amount of loud noise after midnight the first night. I’m not sure if anything could have been done to deter this from staff. I felt like it was probably a fluke of some kind. The other night was much better.

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city.   Sincerely, Hotel Management

1
Family

The towel were dirty with brown stains and hair left in them. No toothpaste or lotion in the room

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management

1
Family with small children Business Business

There was never anyone at the service desk. The dryers were awful in the laundry room. We had to stay on the third floor and the elevator was out the entire stay.

By on May 20, 2019

Review comment responded on May 21, 2019

Angela, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

4
Everyone

By on May 7, 2019

Extended Stay America - Charlotte - Tyvola Rd.

6035 Nations Ford Rd, Charlotte, NC 28217
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