Skip to main content
Beginning of main content

Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E

2.5 out of 5.0

Recent guest reviews

We visited Mathews, NC for Thanksgiving and booked a suite for the family. The room was spacious and clean. The bed was very comfortable. There was a free breakfast which was pretty standard; eggs, toast, cereal, juice etc. The coffee was excellent!

The hotel was fine. Clean, nice staff and breakfast was about what you would expect..

good stay -- for some reason housekeeping didn't do my room, and when I asked about it, the front desk just told me they weren't sure. Didn't seem very concerned. Not a major problem, just strange.

The rom was large and comfortable. Definitely choose this hotel again

Good location, quiet. The amenities were fair, hall's and exterior were somewhat shabby. Fair experience overall if needed for a noisey and active family like mine. Breakfast was just o.k. Staff was super helpful.

I've stayed in this hotel almost 2 weeks over that last year. It continues to go down hill. All the carpets are stained (in rooms and hallways), hallways are never vacuumed, the elevator is at a point where you don't even want to ride in it, dirty and broken tiles, there is trash all over the back parking lot, and the breakfast was mediocre at best. The staff doesn't feel it's their problem. Fortunately a few days later I stayed at a Country Inn and Suites in Burlinglington (Elon) NC and saw how a Country Inn and Suites should be run. The Matthews NC hotel is just not up to to the standard. I will not be staying there again.

Our family stayed here after staying at same chain in Ashville. Thought we would have as good an experience. Sadly this was not a good place. Remodeling on the same floor, but room we were given should have been included not rented. No hot water, shower had hot/cold mixed up when the lukewarm water finally came out. Faucet nearly came off when using diverter to take a shower. Told desk staff and nothing was fixed. Orbitz should have disclosed the renovations in booking information.

Stains on chairs and rugs are not going to make guests return. Fitness area was bare bones. Breakfast bar had sausage one morning and no meat at all the next. Seems strange to me. No ventilation or weights in the fitness area. The bed was amazingly comfortable. Thanks for that.

Best value for money. Very clean, Very close to the highways, good gym, good breakfast.

It was a good stay for the price! It was clean and quiet!

1. Under construction. 2. Pool area closed for repairs. 3. Entrance blocked with saws and materials. 4. Give an room that was not cleaned. 5. Replaced with a room that had occupants! 6. Seemed in convinced when told of the room situations. 7. 3rd room was finally unoccupied ( 3rd time is a charm apparently ) 8. Morning breakfast had construction dust all over fruit and trays. I didn't even eat and left to eat elsewhere.

We come to Charlotte once or twice a year with our 2 young kids (5 and 3 years old) and this time we had a great stay at the Country Inn and suites. It is not the newest hotel but it was great - everything was clean, staff was friendly, and the indoor pool was a big hit. The rates were reasonable for our almost 1 week stay. I will absolutely look to stay here again when we come back to visit family next year.

MY EXPERIENCE AT THE HOTEL WAS VERY GOOD. HOTEL IS LOCATED ABOUT A QUARTER OF A MILE FROM I485. PLENTY OF FAST FOOD AND SIT DOWN EATING ESTABLISHMENTS.

This was a nice hotel and got a great rate on the room. However the fee for bringing you pet was $50 which was almost the same price as the room. Was very disappointing as most hotels charge a small or take your card for "incidence" fees only. Wouldn't stay here again because of this.

Typical stay at this chain. Clean, comfortable rooms. Friendly staff. Free breakfast. You can't beat it.

Staff at hotel were friendly and accommodating. Hotel had nice touches like cookies/coffee station for travelers as well as dog biscuits for 4 footed guests. Breakfast was very good. I definitely would recommend to other guests. The only negative, which is not the hotels fault, is that there is an adult entertainment venue across the highway.

We were welcomed with hot cookies and chili. Attentive staff. Second year we have used this hotel. This is a dog friendly property about which I found nothing to complain. But allergy sufferers beware. Exercise area and indoor pool.

that staff will do what ever they can to help and do it with a big SMILE!

Hotel was nice and clean, front desk person at check in was very friendly and helpful. Hotel location pretty close to restaurants.

The hotel was clean and the staff was friendly, but the hotel was situated right across the street from a topless club which was a little sketchy.

2001 Mount Harmony Ch Rd Matthews NC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E places you within a 10-minute drive of Matthews Heritage Museum and Matthews Community Center. This hotel has 72 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Spectrum Center is also within a 30-minute drive of this Matthews hotel.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning.


Rooms

All 72 air-conditioned rooms feature iPod docks, microwaves, and refrigerators. Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

Guests of Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E have access to an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Guest reviews for Country Inn & Suites By Carlson

Everyone (14) Couples (18) Business (6) Family (15) Other (1) Friends (2)
5

clean, convenient and comfortable

Everyone

We visited Mathews, NC for Thanksgiving and booked a suite for the family. The room was spacious and clean. The bed was very comfortable. There was a free breakfast which was pretty standard; eggs, toast, cereal, juice etc. The coffee was excellent!

By , from Ft. Lauderdale, Fl on Nov 29, 2017

Review comment responded on Dec 7, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

4
Everyone

The hotel was fine. Clean, nice staff and breakfast was about what you would expect..

By on Oct 26, 2017

Review comment responded on Oct 30, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

4
Everyone

good stay -- for some reason housekeeping didn't do my room, and when I asked about it, the front desk just told me they weren't sure. Didn't seem very concerned. Not a major problem, just strange.

By on Oct 23, 2017

Review comment responded on Oct 25, 2017

We apologize for the disappointing service you received from our housekeeping staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

5

great room at a great price.

Everyone

The rom was large and comfortable. Definitely choose this hotel again

By , from nc on Oct 1, 2017

Review comment responded on Oct 17, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

4

center of it all.

Everyone

Good location, quiet. The amenities were fair, hall's and exterior were somewhat shabby. Fair experience overall if needed for a noisey and active family like mine. Breakfast was just o.k. Staff was super helpful.

By , from Northrside, that way New Jersey. on Jul 5, 2017

1

not a good experience

Everyone

I've stayed in this hotel almost 2 weeks over that last year. It continues to go down hill. All the carpets are stained (in rooms and hallways), hallways are never vacuumed, the elevator is at a point where you don't even want to ride in it, dirty and broken tiles, there is trash all over the back parking lot, and the breakfast was mediocre at best. The staff doesn't feel it's their problem. Fortunately a few days later I stayed at a Country Inn and Suites in Burlinglington (Elon) NC and saw how a Country Inn and Suites should be run. The Matthews NC hotel is just not up to to the standard. I will not be staying there again.

By , from South Carolina on May 28, 2017

1

not up to chain standards.

Everyone

Our family stayed here after staying at same chain in Ashville. Thought we would have as good an experience. Sadly this was not a good place. Remodeling on the same floor, but room we were given should have been included not rented. No hot water, shower had hot/cold mixed up when the lukewarm water finally came out. Faucet nearly came off when using diverter to take a shower. Told desk staff and nothing was fixed. Orbitz should have disclosed the renovations in booking information.

By on Apr 29, 2017

3

an average hotel

Everyone

Stains on chairs and rugs are not going to make guests return. Fitness area was bare bones. Breakfast bar had sausage one morning and no meat at all the next. Seems strange to me. No ventilation or weights in the fitness area. The bed was amazingly comfortable. Thanks for that.

By , from L on Mar 1, 2017

5
Everyone

Best value for money. Very clean, Very close to the highways, good gym, good breakfast.

By on Jan 13, 2017

Review comment responded on Feb 2, 2017

Thank you for the wonderful review! We here at the hotel are pleased that we could provide you with excellent service. We hope to see you again in the future. Thank you for staying with us!

4
Everyone

It was a good stay for the price! It was clean and quiet!

By on Aug 23, 2016