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Recent guest reviews

My only problem was the pillows were to small and u need a fan in the bathroom

The bathroom was outdated. The counter top was too high. Nothing for my kid to step on and brush. The room and bed was good. Staffs were awesome. If you don’t mind old styled baths, then I would recommend staying here.

I have traveled through many states and stayed at many hotels over many years. That said, I have to say that Steven at the front desk was phenomenal. There was a glitch in terms of what I thought I booked and what showed up on his end. He made it right in the most gracious way. Honestly, I have never - ever - experienced such kindly customer service in a hotel. I say that because he went above and beyond what he 'had' to. Thank you Comfort Suites in Pineville, NC!

The staff was wonderful. Steven was beyond anyone's expectations I have traveled for many years and have never met the graciousness Steven showed us.

My first night the room was very cold. We told the hotel about it and they immediately provided a key for another room and simultaneously dispatched a maintenance person. Maintenance was able to fix the problem so that we didn’t change rooms. They were very responsive.

this property offers an excellent value with nearby amenities

Very good stay. Exercise room small and safety tether was broken on treadmill (only reason for less than 5 stars)

Quick checkin. Elevator was out of service. But other than that, staff were helpful to make it a good stay.

A little bit old decoration. Facilities might be not so satisfied (no shelf hanging towels). And it is disappointing that room service using master key enter my room even I have checked in. What a expirence!

Great front desk staff. Check-in was a breeze. Clean room, great breakfast. Excellent price!

It was overall a very pleasant stay. The amenities were very nice and the location was in an ideal area. The front desk attendant could have been a little more attentive but the rest of the staff was very friendly and courteous.

it was only 1 night stay, there is not much to say

The hotel was very clean and was located in a great area.

Great customer service , clean and close to everything.

The staff was extremely helpful.. I had requested a pack and play for the infant and it was ready when we arrived. The room was cheerful and the staff was very friendly. The breakfast area had a nice selection.

Nice hotel. Staff were friendly. We were able to find breakfast options for our kid who has severe nut allergies. The kitchen staff made the effort to find the allergen information for the foods served.

I read many reviews before deciding to make a reservation at this hotel. I consider reviews, location, and price to be my too priorities when selecting hotels. My first experience with contacting someone from the front desk by phone prior to my check-in was not pleasant and not helpful. After inquiring about check-in, I left my contact information for the desk clerk to contact me back. I waited 3 hours and never received the follow up call that I was promised from the desk clerk. Upon arrival, the staff was not as welcoming as other staff at other hotels I have stayed in. The bathroom was very small, but the shower was nice. The room needed some repairs to the chipped door, stained and damaged walls, the whole in the ceiling, and the bed skirt was dirty under the mattress, as if it hadn't been washed in a while. There was also dirt behind the pillows by the headboard. I also noticed extensive wear on other doors in the hotel too. I might be a bit particular about cleanliness, but the person accompanying me on my trip thought the room and our experience was average. It wasn't great and memorable, but it wasn't my worst hotel experience either. I love that the location is close to the highway and within walking distance from shopping and the mall. The lady assisting with breakfast was pleasant and there were a good variety of options for breakfast. I won't be staying at this hotel again when I return to Charlotte in the coming weeks.

Centrum Pkwy Pineville NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Within a short walk of Carolina Place, Comfort Suites Pineville - Ballantyne Area is within 2 miles (3 km) of President James K. Polk State Historic Site. This 116-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 116 air-conditioned rooms feature MP3 docks, microwaves, and refrigerators. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include coffee makers, free newspapers, and free local calls.


Property features

Comfort Suites Pineville - Ballantyne Area features free WiFi in public areas, a meeting room, and a business center. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Comfort Suites Pineville - Ballantyne Area

Everyone (16) Business (8) Couples (2) Family (20) Friends (1) Other (1)
4
Families

My only problem was the pillows were to small and u need a fan in the bathroom

By on Sep 24, 2019

Review comment responded on Sep 24, 2019

Thank you for taking the time to give us a review. We have centralized fans in the bathroom.

3
Family with small children Families

The bathroom was outdated. The counter top was too high. Nothing for my kid to step on and brush. The room and bed was good. Staffs were awesome. If you don’t mind old styled baths, then I would recommend staying here.

By on Sep 4, 2019

Review comment responded on Sep 4, 2019

Thank you for giving us a review. Thank you for choosing us as your place to stay.

5
Everyone

By on Jun 13, 2019

Review comment responded on Jun 17, 2019

Thank you for giving us a five-star review.

5
Families Families

I have traveled through many states and stayed at many hotels over many years. That said, I have to say that Steven at the front desk was phenomenal. There was a glitch in terms of what I thought I booked and what showed up on his end. He made it right in the most gracious way. Honestly, I have never - ever - experienced such kindly customer service in a hotel. I say that because he went above and beyond what he 'had' to. Thank you Comfort Suites in Pineville, NC!

By on Mar 19, 2019

Review comment responded on Apr 30, 2019

Thank you for taking the time to give us this awesome review. We really appreciate and value the feedback from you. It is so encouraging for me and my staff when we hear our guest say that we went above and beyond. Our motto is "Treat yourself to something special" us! Thank you for choosing us as your place to stay. It was a pleasure to have you as our guest! We look forward to seeing you again in the near future!

5
Families Families

The staff was wonderful. Steven was beyond anyone's expectations I have traveled for many years and have never met the graciousness Steven showed us.

By on Mar 18, 2019

Review comment responded on Apr 1, 2019

Thank you for giving us this awesome five-star review. We really appreciate and value the feedback of our guest. It was a pleasure to have you as our guest. Thank you for choosing us as your place to stay. We look forward to seeing you again in the near future!

3
Everyone

By on Feb 24, 2019

Review comment responded on Apr 1, 2019

Thank you for your review!

4
Everyone

My first night the room was very cold. We told the hotel about it and they immediately provided a key for another room and simultaneously dispatched a maintenance person. Maintenance was able to fix the problem so that we didn’t change rooms. They were very responsive.

By , from Maryland on Jan 3, 2019

Review comment responded on Jan 3, 2019

Thank you for taking the time from your day to give us a review. We really appreciate and value your feedback! Thank you for choosing us as your place to stay. We look forward to seeing you again in the near future.

5
Everyone

this property offers an excellent value with nearby amenities

By on Dec 30, 2018

Review comment responded on Dec 31, 2018

Thank you for taking the time to give us a review. We really value and appreciate your feedback. Thank you for choosing us as your place to stay. We look forward to seeing you again in the near future!

4
Everyone

By on Oct 14, 2018

Review comment responded on Oct 15, 2018

Thank you for your review.

5
Everyone

Very good stay. Exercise room small and safety tether was broken on treadmill (only reason for less than 5 stars)

By on Mar 13, 2018

Review comment responded on Mar 19, 2018

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

Comfort Suites Pineville - Ballantyne Area

10415 Centrum Pkwy, Pineville, NC 28134
url importing https://www.orbitz.com/Charlotte-Hotels-Comfort-Suites-Pineville---Ballantyne-Area.h159198-p2.Hotel-Reviews