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Comfort Inn & Suites Kannapolis - Concord

2.5 out of 5.0

Recent guest reviews

Overall great experience with the exception of an interaction with the front desk receptionist when asking about accommodating a slightly later checkout time. Noon vs 11am

Good encountered no problems. Friendly staff good breakfast

was very pleased with the room and the size of the room. the king bed was very comfortable and the amenities were quite good. I recommend this hotel to anyone! The access to all restaurants and shopping centers was within 1 mile from this hotel. Very pleased with my stay !!!

Cleanliness and Staff appearance and treatment was totally first class. Upon arrival we requested a disabled room and was provided with what they stated was for disabled guests. The only thing that made it disabled was a button for entrance rather than having to use a card. There was no roll in shower. The toilet was not raised as we have experienced in other hotels. There were no railings to assist getting in and our of the shower tub. The beds were about 3 and a half to 4 feet high. We had to get a stool for my wife and it was still very hard to deal with. There were only two drawers in the room as the other 4 drawers were pulled out and they installed a refrigerator and microwave. Those were nice items to have but they very easily could have been placed elsewhere and we still would have had the drawer space. We worked out of our suitcases off of the other Queen bed. The Queen beds were not as wide as ours at home. The sitting chair had two broken legs on one side so it tilted a little. Room 418, forgot to tell them. The room wifi was difficult to obtain and had to get assistance from a number provided (they were excellent). There was no laundry service and we had to spend a morning at a laundermat. The location was excellent for our purposes of visiting in different directions. There was excellent access to a lot of different eateries. Services were excellent and every area was clean. The free breakfast was well stocked and a lot of different options were available and it was properly serviced with friendly attendants. Computer and printer services were nice and functional. If you were not disabled, it would probably an excellent destination. A small bit of laundry service would be an excellent addition and I could see where it could be provided in several locations. Thank you for your service. I thought the price point could be 10 to 20 dollars cheaper per night but was acceptable.

Business Trip, Late arrival, early departure. All went well.

Our stay there was wonderful, the room was spacious, made our stay more comfortable. The staff was very nice and helpful, made our visit more pleasant.

Very clean and quiet. Enabled me to get a lot of much needed paperwork done.

Really good experience, littleproblem with booking but the staff were very helpful

Hotel was fine. Your bill to me without any details stunk.

Staff was super friendly and service oriented. A special thank you to breakfast attendant!!! Breakfast choices were really good. Room was clean and I felt like I was the first guest to use it.

Third time we've stayed here - first time since renovations. Nice job! Great improvement in the breakfast, although hot food wasn't very warm. Room nice and bed comfortable, but room needs better lighting. Even with five lamps in the room it still could have been better. Staff very helpful and accommodating. Location great. Will definitely stay there again.

Very nice, clean and well maintained. Staff was friendly and helpful. Will likely return on next visit to this area

Breakfast was great. Room was ready and clean, but towels not stocked in room. carried them up myself. no drink machines on floor. Would put the taller toilet in handicapped room.

Our visit was for just a quick stop off on our journey. The hotel was newly renovated and the beds were amazing. I am very picky about the type of bed I sleep in and this bed felt like the one I have at home. The room was neat and if we needed any extras the staff was able to get it for us. My only complaints were that there was no refrigerator or microwave in the room, and the pool didn't open early enough. The breakfast was just what my husband and daughter needed to start the day.

The staff is very friendly and the room outstanding. Thanks for a great stay. Please fix the elliptical trainer; this would make the stay perfect! jb

Room options

Standard Room, 1 King Bed, Non Smoking, Hot Tub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Comfort Inn & Suites Kannapolis - Concord

Everyone (3) Couples (5) Business (3) Family (1) Other (2) Friends (1)
4

convienient location

Everyone

Overall great experience with the exception of an interaction with the front desk receptionist when asking about accommodating a slightly later checkout time. Noon vs 11am

By , from waxhaw,nc on Nov 18, 2016

Review comment responded on Nov 26, 2016

Sorry we will take care in future.

4
Everyone

Good encountered no problems. Friendly staff good breakfast

By , from VA on Aug 1, 2016

5

excellent room !!!

Everyone

was very pleased with the room and the size of the room. the king bed was very comfortable and the amenities were quite good. I recommend this hotel to anyone! The access to all restaurants and shopping centers was within 1 mile from this hotel. Very pleased with my stay !!!

By , from Atlanta on Apr 4, 2016

Review comment responded on May 4, 2016

Dear Slawdog, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Paige Welch Director Of Sales Comfort Inn & Suites 704-795-4888

3

extended stay for relative visitation

Couples

Cleanliness and Staff appearance and treatment was totally first class. Upon arrival we requested a disabled room and was provided with what they stated was for disabled guests. The only thing that made it disabled was a button for entrance rather than having to use a card. There was no roll in shower. The toilet was not raised as we have experienced in other hotels. There were no railings to assist getting in and our of the shower tub. The beds were about 3 and a half to 4 feet high. We had to get a stool for my wife and it was still very hard to deal with. There were only two drawers in the room as the other 4 drawers were pulled out and they installed a refrigerator and microwave. Those were nice items to have but they very easily could have been placed elsewhere and we still would have had the drawer space. We worked out of our suitcases off of the other Queen bed. The Queen beds were not as wide as ours at home. The sitting chair had two broken legs on one side so it tilted a little. Room 418, forgot to tell them. The room wifi was difficult to obtain and had to get assistance from a number provided (they were excellent). There was no laundry service and we had to spend a morning at a laundermat. The location was excellent for our purposes of visiting in different directions. There was excellent access to a lot of different eateries. Services were excellent and every area was clean. The free breakfast was well stocked and a lot of different options were available and it was properly serviced with friendly attendants. Computer and printer services were nice and functional. If you were not disabled, it would probably an excellent destination. A small bit of laundry service would be an excellent addition and I could see where it could be provided in several locations. Thank you for your service. I thought the price point could be 10 to 20 dollars cheaper per night but was acceptable.

By on Oct 11, 2015

4

convenient to concord

BusinessTravelers

Business Trip, Late arrival, early departure. All went well.

By on Sep 20, 2015

4

north carolina trip

Couples

Our stay there was wonderful, the room was spacious, made our stay more comfortable. The staff was very nice and helpful, made our visit more pleasant.

By on Jul 21, 2015

4

great business stay

BusinessTravelers

Very clean and quiet. Enabled me to get a lot of much needed paperwork done.

By on Apr 26, 2015

4

nice stay

Couples

Really good experience, littleproblem with booking but the staff were very helpful

By on Apr 12, 2015

4

nc dc and baltimore trip jan 2015

Singles

Hotel was fine. Your bill to me without any details stunk.

By on Feb 17, 2015

5

very comfortable - - great bargain!

Singles

Staff was super friendly and service oriented. A special thank you to breakfast attendant!!! Breakfast choices were really good. Room was clean and I felt like I was the first guest to use it.

By on Dec 7, 2014