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Recent guest reviews

Hotel under renovations. Our room was nice and one of the newly renovated ones. 2 night stay - no maid services provided would have been nice if towels changed. Pool and hot tub not open due to not meeting standards?

When we checked in the staff was friendly, but a little slow. The pool and spa, which are supposed to be open year around, were both closed. There was some construction occuring and large dumpsters taking up a large amount of the parking in front of our condo. The hallways smelled like alcohol and the room smelled like cigarettes. I am allergic to cigarette smoke and I always make sure it is a non-smoking facility. The condo was large enough for our family, but the fireplace didn't work. The bedding was not down comforters and the pillows were not great. The description promised a lot and I would say this room was just adequate.

A better internet line to work there. Outside room need some fix, but nothing prejudice the room or my time there

The suites with the multiple sleeping areas were ideal. It was like a VRBO but a hotel at the same time. The only downside I saw was that the decks looked to be in a bit of disrepair. Staff were fantastic, inside was clean. The inside was ODD. The bedroom had a murphy bed which was situated to come down to cut off the entry door. It was actually pretty inconvenient other than to leave the bed up until you were literally ready to go to bed or you had to climb over the bed to get in and out of the room. Since I was staying with my son, we did need the two sleeping areas.

The property was clean but i was shocked when I saw a roach and then another roach. That was disgusting !

our Visit was great! Will definitely stay there again. The happy hour on Monday, Tuesday and Wednesday was a real treat. The woman in charge of it was awesome! In fact all the employees were great!

Great place to stay and not far from downtown. I wouldn’t mind booking again.

It wasn't too big it wasn't too small it was just right everything is clean surprised they had dishes in there already and excellent

Very friendly staff, clear focus on maintaining the facilities, the suite was really nicely laid out and everything thoughtfully included e.g. in the kitchen.

We loved the living room kitchen , and 2 separate bedrooms, the free breakfast was AA+ and it had great access to highway, many dining choices, and 10 minutes from convention center. It was a great place to stay that I strongly recommend.

A spacious suite directly between Charlotte and Carowinds theme park. Clean and well appointed, we enjoyed having a full kitchen. It was fairly quiet and we enjoyed the free breakfast. Lastly, the staff were very nice and more than willing to help with anything.

Room was very nice and clean. Disappointed that pool was closed. Police were called out one evening but unaware what happened.

Animal friendly suite hotel (charge a one-time fee of $75 though). The free breakfast was adequate not extravagant (eggs, meat, waffles, juice, potatoes, hot and cold cereals). The staff was friendly. The loft style suites look much nicer than the 2 bedroom suites which are tucked behind the loft-style hidden from view LOL. There are several extended stay/suite style hotels in that immediate area. Close to highway and Costco and restaurants … very convenient location in all.

There was a stench type smell that was all over this place. The smell hits you as soon as you walk into the main office and it is embedded in the sofa furniture in the room. The main appliances in the room are old and need to be updated.

The property is in need of some updating and the upstairs deck wood was in rough shape. But the room was comfortable and the beds felt new. The loft was a place our kids enjoyed and the breakfast was hot and delicious. I would have loved to stay here longer.

Westpark Drive Charlotte NC

Hotel highlights

  • Free buffet breakfast on weekdays
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Executive Park within 2 miles (3 km) of United States Citizenship and Immigration Services office, SureStay Studio by Best Western Charlotte Executive Park is within a few miles (5 km) of Renaissance Park. This 116-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9 AM and on weekends from 7 AM to 10 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 116 soundproofed accommodations feature kitchens and space to spread out with living rooms and dining areas. 42-inch LED TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Washers/dryers, sofa beds, and coffee makers are also standard.


Property features

Guests staying at SureStay Studio by Best Western Charlotte Executive Park enjoy an outdoor pool, a health club, and a spa tub. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Poolside (Walk-in Shower)

1 Queen Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Suite, Multiple Beds, Non Smoking (with Sofabed)

1 King Bed, 1 Queen Bed and 1 Double Sofa Bed | Sleeps 6

Guest reviews for SureStay Studio by Best Western Charlotte Executive Park

Everyone (11) Business (1) Couples (3) Family (15) Other (1)
3
Partner Couples

Hotel under renovations. Our room was nice and one of the newly renovated ones. 2 night stay - no maid services provided would have been nice if towels changed. Pool and hot tub not open due to not meeting standards?

By , from Roanoke on Jul 4, 2020

Review comment responded on Jul 6, 2020

We apologize for your experience. The property is undergoing renovations including our pool and hot tub. Maid service is limited due to COVID but we do apologize for your towels not being exchanged.

2
Family

When we checked in the staff was friendly, but a little slow. The pool and spa, which are supposed to be open year around, were both closed. There was some construction occuring and large dumpsters taking up a large amount of the parking in front of our condo. The hallways smelled like alcohol and the room smelled like cigarettes. I am allergic to cigarette smoke and I always make sure it is a non-smoking facility. The condo was large enough for our family, but the fireplace didn't work. The bedding was not down comforters and the pillows were not great. The description promised a lot and I would say this room was just adequate.

By on Mar 9, 2020

Review comment responded on Mar 12, 2020

We apologize for not meeting Our expectations which is taking care of you as our guests. We will strive to make things better in the coming months. Great new Changes are coming soon. We hope you come back and see our renovations and upgrades in the near future.

4
Business Business

A better internet line to work there. Outside room need some fix, but nothing prejudice the room or my time there

By on Nov 18, 2019

Review comment responded on Nov 29, 2019

Thank you for your feedback! We are starting a full renovation that should be completed by spring. Please come back and tell us what you think.

5
Family Family

The suites with the multiple sleeping areas were ideal. It was like a VRBO but a hotel at the same time. The only downside I saw was that the decks looked to be in a bit of disrepair. Staff were fantastic, inside was clean. The inside was ODD. The bedroom had a murphy bed which was situated to come down to cut off the entry door. It was actually pretty inconvenient other than to leave the bed up until you were literally ready to go to bed or you had to climb over the bed to get in and out of the room. Since I was staying with my son, we did need the two sleeping areas.

By on Sep 23, 2019

Review comment responded on Sep 30, 2019

Thank you so much for your feedback! We are starting a full renovation that should be complete in the spring of 2020. Please come back and tell us what you think!

4
Friends

The property was clean but i was shocked when I saw a roach and then another roach. That was disgusting !

By on Sep 23, 2019

Review comment responded on Sep 30, 2019

Thank you for your feedback! The palmetto bugs love our Magnolia Trees. We are starting a full renovation that should be completed in the Spring of 2020. Landscaping is a top priority in that renovation. We are hoping that will eliminate them.

4
Family Family

our Visit was great! Will definitely stay there again. The happy hour on Monday, Tuesday and Wednesday was a real treat. The woman in charge of it was awesome! In fact all the employees were great!

By on Sep 19, 2019

Review comment responded on Sep 30, 2019

Hello! Thank you for your feedback! We are so happy that you enjoyed your stay. We are starting a full renovation that should be completed in the spring of 2020! We hope to see you back so you can tell us what you think.

4
Family

Great place to stay and not far from downtown. I wouldn’t mind booking again.

By on Sep 3, 2019

Review comment responded on Sep 30, 2019

Hello! Thank you for your feedback! We are so happy that you enjoyed your stay and we hope to see you again soon! We are starting a full renovation that should be completed in the spring of 2020! We hope to see you back so you can tell us what you think.

4
Everyone

By on Jul 31, 2019

5
Partner Couples Family

It wasn't too big it wasn't too small it was just right everything is clean surprised they had dishes in there already and excellent

By on Jul 22, 2019

3
Everyone

By on Jul 18, 2019

SureStay Studio by Best Western Charlotte Executive Park

5816 Westpark Drive, Charlotte, NC 28217
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