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Recent guest reviews

Fine place for the money. Very convenient to light rail. It was noisy at night though. I could hear the man in the next room snoring and there were people talking under the portico till around 3am. Noisy hallway also.

transfers & breakfast

The room smell not fresh the AC air blow out air feel has mold from it. The office chair do have mold or dirty stain on the material. Breakfast was poor, didn’t provide sufficient food , coffee, one staff was there but didn’t know what she is doing.

.

The room had the worst smell I have ever encountered. Just aweful. The hotel should be ashamed to have guests stay in such a room.

Not one of the better Best Westerns we have stayed at. Needs some attention

os.on the middle of good restaurants and near of all , very nice hotel

Everything is well maintained.

Decent hotel for short stay. Horrible airport pickup.. Waited around 40-50min for Airport Shuttle pickup. airport to hotel in less 15mins drive Called atleast 3 times. 1st call response 5:55AM: Goto Zone 1 for pickup 2nd call response around 6:20AM: Driver on the way. have patience sir. 3rd call around 6:40AM: Drive struck in traffic (airport to hotel in less 15mins drive) and traffic on Sat morning! ??? almost about to book uber... on way to hotel I can see NO traffic in both direction.

It was a dirty towel on the dresser when I checked in... And The tub was dirty and had hair in it....

Good location for our purposes. Close to downtown without the downtown traffic

It is centrally located, however our room was very dirty. You could feel the dirt in the carpet if you walked bare foot, every surface was sticky, we killed a cockroach that was trying to get to our luggage. We told the staff at the front, but they couldn't care less. We would never go there again.

Found a small roach in the bathroom. Then found a small bug on the "clean remote." Took the little cardboard box they had the "clean remote" in and tried to get rid of the little bug and found another larger bug. I got in bed and then there was a roach that crawled across my bed and I just had to leave at this point. The front desk staff was very nice and have me a refund. But I do not recommend this hotel and will think again about booking a best western.

Very nice room, clean, and very good breakfast. We booked in last minutes, but got a good rate.

Clean enough but not worth the price. Ive stayed at better motel 6.

Enjoy my stay at this hotel. Plenty of places to eat within walking distance, shops, Lynx city train within a few blocks, & hotel staff very helpful. I will stay here again & also recommend to others!

staff preoccupied, did not address tired late arrival due to cancelled flights

E Woodlawn Road Charlotte NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Tyvola Square, Best Western Sterling Hotel & Suites is within 2 miles (3 km) of Renaissance Park. This 97-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 6:00 AM to 8:00 AM. The onsite restaurant is perfect for a quick bite to eat.


Rooms

Guests can expect free WiFi and LCD TVs with satellite channels. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

At Best Western Sterling Hotel & Suites, guests have access to a gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Sterling Hotel & Suites

Everyone (12) Couples (10) Business (4) Family (6) Friends (3) Other (5)
4
Family

Fine place for the money. Very convenient to light rail. It was noisy at night though. I could hear the man in the next room snoring and there were people talking under the portico till around 3am. Noisy hallway also.

By on Nov 17, 2022

4
Everyone

transfers & breakfast

By on Nov 14, 2022

2
Business Business

The room smell not fresh the AC air blow out air feel has mold from it. The office chair do have mold or dirty stain on the material. Breakfast was poor, didn’t provide sufficient food , coffee, one staff was there but didn’t know what she is doing.

By on Oct 22, 2022

Review comment responded on Oct 24, 2022

Hello Jie,I apologize for the inconvenience you had during your stay. Thank you for pointing out the things.We have a breakfast of Best Western Plus which is more than we are required, same as BW Plus. You could have asked the front desk clerk if something was missing and the breakfast lady did not know she was doing.Thank you again and apologies again.Sincerely,

5
Everyone

.

By , from Weisenheim Am Berg on Sep 17, 2022

5
Everyone

By on Jul 13, 2022

1
Everyone

The room had the worst smell I have ever encountered. Just aweful. The hotel should be ashamed to have guests stay in such a room.

By on Jun 10, 2022

3
Partner Couples

Not one of the better Best Westerns we have stayed at. Needs some attention

By on Mar 10, 2022

5
Everyone

os.on the middle of good restaurants and near of all , very nice hotel

By on Aug 7, 2021

4
Business Business

Everything is well maintained.

By on Jun 18, 2021

4
Everyone

Decent hotel for short stay. Horrible airport pickup.. Waited around 40-50min for Airport Shuttle pickup. airport to hotel in less 15mins drive Called atleast 3 times. 1st call response 5:55AM: Goto Zone 1 for pickup 2nd call response around 6:20AM: Driver on the way. have patience sir. 3rd call around 6:40AM: Drive struck in traffic (airport to hotel in less 15mins drive) and traffic on Sat morning! ??? almost about to book uber... on way to hotel I can see NO traffic in both direction.

By on Jun 8, 2021

Best Western Sterling Hotel & Suites

242 E Woodlawn Road, Charlotte, NC 28217
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