Skip to main content
Beginning of main content

Best Western Plus Sterling Hotel & Suites

2.5 out of 5.0

Recent guest reviews

Enjoy my stay at this hotel. Plenty of places to eat within walking distance, shops, Lynx city train within a few blocks, & hotel staff very helpful. I will stay here again & also recommend to others!

staff preoccupied, did not address tired late arrival due to cancelled flights

I had a brief stay there last week. Upon checking in, my son realized that he left his cell phone in a taxi. Woman at front desk, Dakota jumped into action and with the only description of taxii as a white car she worked those phones til that phone surfaced. The rest of the staff was very courteous and solicitous. My only small complaint would be that I think the carpets needed a shampooing.

Friendly staff, clean room and a good rate. Standard continental breakfast. I'd stay there with my family.

This hotel was pleasant to stay at for a stop over. It was a 10 mins cab ride from the airport and had a nice quick breakfast in the morning. Room was clean.

The hotel met my expectations. Its close to the lightrail, which takes you straight to uptown.

It was good experience as i was exited for my job interview. This overall good hotel, nice staff and clean room. little bit pricy. Free airport shuttle is available that is only plus. WiFi is ok.

Close to IHOP and grill for dinner Decent parking, ok neighborhood I stay here when ever I fly through Charlotte. Reliable quality

Loud area. A/C in the room was very loud. Breakfast had poor choices. I would not recommend this hotel.

The hotel was being renovated while we're there . The rooms were not very nice .parking lot was dark around the side . Just a very basic no frills hotes

Hotel had everything I needed for a one night layover from flights. Staff was very helpful and nice. McCoys restaurant across the street was great.

Very good service from shuttle van and counter staff. Vaue was as expected, which was good.

My room was a handicap room but the service at front desk was awful I asked for another room not because it was a handicap room but because of the mold in the gout in the bath tub,but the room smelled strong of cleaning product ,smh, then I ask for lotion and was told to see the front desk ,,I went to front desk only only to be gave a half used bottle of lotion,upon checkout I was waiting to get my receipt and was told I didn't get one since I paid online .MAY OR MAY NOT STAY AT THAT ONE AGAIN

Friendly staff and a very convenient free shuttle to and from CLT.

Old hotel but clean. Driver that picked us up from airport was great. Prompt in picking us up. Hotel staff very friendly. Great BBQ restaurant across street. Called McCoys.

The room was clean but all the linens were old and worn out. The cheapest toiletries I've seen in years. Front desk staff lacked basic training and ignored me standing at the counter while fielding phone calls. Never even acknowledged my presence during two calls. Whatever was used for cleaning smelled unpleasant. I would avoid this hotel.

Very nice, clean and comfortable. very professional staff, and timely transportation services from and to airport. Would stay here again next time I am in Charlotte.

Due to a cancelled flight, I ended up at this hotel. Even though the free shuttle to the hotel was 20 minutes late, the driver was very friendly and considerate. The desk staff was nice. The breakfast buffet was better than I expected. All in all, I would recommend this hotel and would stay there again.

The rooms are crammed with furniture no room to move. None of the lights were plugged in and the plugs were in unreachable places. The tv turner did not work for the tv and the noise between rooms and hall was awful. You could hear every conversation going on in next room. You could even hear the person on the other end of phone talk. Location was good and staff friendly but that was about it. Would not stay there again and the hotel chain would probably be a last resort when traveling.

Very good, descent hotel. The staff was very nice and helpful. I would stay again, if I am back in Charlotte

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Guest reviews for Best Western Plus Sterling Hotel & Suites

Everyone (1) Business (18) Couples (13) Family (6) Friends (7) Other (12)
5

good location & friendly staff!!

Everyone

Enjoy my stay at this hotel. Plenty of places to eat within walking distance, shops, Lynx city train within a few blocks, & hotel staff very helpful. I will stay here again & also recommend to others!

By on Oct 25, 2017

3

nc

Families

staff preoccupied, did not address tired late arrival due to cancelled flights

By on Aug 11, 2015

4

good value, great staff

Families

I had a brief stay there last week. Upon checking in, my son realized that he left his cell phone in a taxi. Woman at front desk, Dakota jumped into action and with the only description of taxii as a white car she worked those phones til that phone surfaced. The rest of the staff was very courteous and solicitous. My only small complaint would be that I think the carpets needed a shampooing.

By on Aug 10, 2015

4

passing through on business

BusinessTravelers

Friendly staff, clean room and a good rate. Standard continental breakfast. I'd stay there with my family.

By on Jul 22, 2015

4

good short stay

Couples

This hotel was pleasant to stay at for a stop over. It was a 10 mins cab ride from the airport and had a nice quick breakfast in the morning. Room was clean.

By on May 13, 2015

5

a decent place to stay.

GetawayWithFriends

The hotel met my expectations. Its close to the lightrail, which takes you straight to uptown.

By on May 8, 2015

4

good experience!!

BusinessTravelers

It was good experience as i was exited for my job interview. This overall good hotel, nice staff and clean room. little bit pricy. Free airport shuttle is available that is only plus. WiFi is ok.

By on Apr 27, 2015

4

great for over night near airport

BusinessTravelers

Close to IHOP and grill for dinner Decent parking, ok neighborhood I stay here when ever I fly through Charlotte. Reliable quality

By on Mar 26, 2015

2

business trip

Singles

Loud area. A/C in the room was very loud. Breakfast had poor choices. I would not recommend this hotel.

By on Feb 13, 2015

2

went for obstacle race

Singles

The hotel was being renovated while we're there . The rooms were not very nice .parking lot was dark around the side . Just a very basic no frills hotes

By on Jan 17, 2015