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La Quinta Inn & Suites Charleston Riverview

2.5 out of 5.0

Recent guest reviews

A little bit out-of-the-way but nice Business trip Nothing much to say please don’t abuse our good-natured to make a comment I understand this is your business but it’s our time please respect it

The room was clean and comfortable - also great location!

Good experience. Hotel is older but looks to have been remodeled recently.

The first room we were put in had used shampoo in the shower and the toilet wouldn’t flush

Apparently the room with a King bed that we were supposed to get was "being worked on" and the hotel was booked, so they ended up putting us in a Queen bed room without even asking if that'd be ok... The desk and everything on it was dusty. We chose this place due to personal sentimental reason but the stay has been disappointing.

Hotel was in an great area was as described. It was a short drive to downtown Charleston and was easy off and on from the major road ways. Marina was a nice area to walk around and the dogs loved it.

Staff at front desk could improve hotel is conveniently located.

The room had not been cleaned properly, needed to be vacuumed. Did not make or clean the room after the first nights stay! They did not vacuum the room or make the bed even after we brought it to their attention! The young lady that helped us the second day was very nice, but the lady assistant manager wasn't. She offered a $20 discount for that night after I had stepped on a beer bottle cap! Not recommended! I will not stay there again! Have had no problems before this, but this is not acceptable!

Check-in time was 3:00 PM but our room was not available until after 7:00PM. Apparently there was a large fraternity party the night prior to our check-in and the hotel staff was not prepared to clean-up after a bunch of college children trashed the place. Check-in staff constantly told us it would only be half an hour, an hour at most, until our room was ready.

@ $120+ per night, I expected a much better experience. It seems the location went through a recent remodel, and it is adequate at best. The mattress was sunken in on one side, the carpet shredding at the bathroom, and the "painted" tub finish was peeling away. The breakfast bar was seriously lacking. If you're into sweets, great. However, the balance consisted of some round, flat, cold item, that I assume were eggs, artery clogging sausage gravy, and cold biscuits.

Comfortable, clean room with a nice breakfast. Friendly staff

We enjoyed our stay at LaQuinta Inn on the riverfront in Charleston. It is a quick trip across the bridge to Old Town Charleston. The location next to the marina is very pleasant. The room was exceptionally clean and pleasant. We chose this hotel primarily because we were traveling with a dog. It worked out great!

as i said . confirmation in writting for 2 smoking rooms. no smoking rooms. no place to sit outside and smoke except in the snakewatch area. called for our shuttle one day. no one answered for over an hour! no sympathy...no apology...no money back. awful...horrible. never again! dogs peeing in the elevators and dragging their rears on the floor,but god forbid we smoke!!!!

Would stay there again. Had a nice view of the marina.

Bathroom floor was not clean. Pillows were terribly uncomfortable. Couldn't sleep well because air/heating system was so noisy. Wireless wasn't working well.

Hotel room was somewhat true to picture. I thought room would have been a bit wider. The shower stall was very slow to drain. May have been due to beach sand. I paid extra for view. Well, there isn't a view of mariner from first floor. And we had an uninvited visitor. Apparently little crabs are indigenous to the area. Didn't know that!

Difficulty with wifi reception. There was a Gap under the door. We covered it with a towel to keep the cold air out. We reported this to the desk clerk after our first night but It was not fixed. Extra blanket was provided for our 2nd night as we requested. Thank you. Witnessed a couple with children not being able to have milk for them at breakfast. Parents were told the food truck had not arrived yet. The hotel should have sent a staff member to a nearby store to pick up a gallon of milk. There was mold on the bottom of the shower curtain.

Everything was EXCELLENT except I called the front desk and was unable to reach someone for more than an hour and on the second day we were there they did not clean the room till after 3:00. We will go back and I will definitely recommend to everyone. Also, China Dragon is EXCELLENT!!! You can order online and they deliver quickly.

This hotel was like new even though the building has been there for quite a while. Everything was basically perfect. My only complaint was the pillows were hard as a rock which should be an easy fix. We will be back! Great location!!!

Older hotel, maintained fairly well. No newspaper available at desk or for sale. Breakfast was fair. Probably will stay elsewhere next time

11 Ashley Point Drive Charleston SC

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

La Quinta Inn & Suites Charleston Riverview is located within a few miles (5 km) of College of Charleston and Charleston City Marina. This 174-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Charleston hotel are Joseph P. Riley, Jr. Park and Medical University of South Carolina.


Dining

Free full breakfast is included with your stay. Enjoy a bite to eat at California Dreaming, the hotel's onsite restaurant.


Rooms

All 174 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

Guests of La Quinta Inn & Suites Charleston Riverview enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. There's free parking and a free area shuttle. The front desk is staffed 24 hours a day to help with tours/tickets and securing valuables. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.

Room options

Standard Room, 2 Double Beds (Interior Entrance)

Full 2 | Sleeps 4

Room, 1 Double Bed (Exterior Entrance)

Full 1 | Sleeps 2

Room, 1 King Bed, Refrigerator & Microwave (Interior Entrance)

King 1 | Sleeps 3

Room, 2 Double Beds (Exterior Entrance)

Full 2 | Sleeps 5

Guest reviews for La Quinta Inn & Suites Charleston Riverview

Everyone (19) Business (23) Couples (104) Family (69) Friends (27) Other (15)
5

a little bit out-of-the-way but nice

Everyone

A little bit out-of-the-way but nice Business trip Nothing much to say please don’t abuse our good-natured to make a comment I understand this is your business but it’s our time please respect it

By , from ny on May 11, 2018

Review comment responded on May 13, 2018

Adonis, Thanks for your review! We truly appreciate your business and hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana - LQ Customer Care

5

overnight in charleston

Everyone

The room was clean and comfortable - also great location!

By on May 4, 2018

Review comment responded on May 5, 2018

Dear Valued Guest, We sincerely appreciate the wonderful feedback you’ve provided in your review. Your comments will be shared with our entire team, as this will certainly boost morale. We hope to continue providing you with the same level of exceptional service for years to come. Sincerely, Danielle LQ Customer Care

4
Everyone

Good experience. Hotel is older but looks to have been remodeled recently.

By on May 4, 2018

Review comment responded on May 5, 2018

Dear Valued Guest, Thank you for the constructive feedback. We are so happy to hear that your experience was positive. We hope to see you again soon! Sincerely, Danielle LQ Customer Care

2
Everyone

The first room we were put in had used shampoo in the shower and the toilet wouldn’t flush

By on Feb 19, 2018

Review comment responded on Feb 21, 2018

Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Diana - LQ Customer Care

3

booked a king but got a queen size room instead

Everyone

Apparently the room with a King bed that we were supposed to get was "being worked on" and the hotel was booked, so they ended up putting us in a Queen bed room without even asking if that'd be ok... The desk and everything on it was dusty. We chose this place due to personal sentimental reason but the stay has been disappointing.

By on Feb 10, 2018

Review comment responded on Feb 12, 2018

Dear Valued Guest, Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to ensure this is not a recurrence. We appreciate your business and vow to serve you much better in the future. Sincerely, Danielle LQ Customer Care

4

great area

Everyone

Hotel was in an great area was as described. It was a short drive to downtown Charleston and was easy off and on from the major road ways. Marina was a nice area to walk around and the dogs loved it.

By , from Merritt Island, FL on Feb 10, 2018

Review comment responded on Feb 12, 2018

Frederick, We appreciate the positive rating and informative review! Your thoughtful comments will assist our management team as well as our future guests. As always, we thank you for choosing La Quinta and hope to continue having you as our guest for many years to come! Sincerely, Danielle LQ Customer Care

3
Everyone

Staff at front desk could improve hotel is conveniently located.

By on Jul 4, 2017

Review comment responded on Jul 6, 2017

Dear Valued Guest, Thank you for your direct and genuine feedback. Rest assured we will be looking into the comments you have made about your experience with our staff. We sincerely apologize for any inconvenience and hope to continue having you as our guest. Sincerely, Danielle

1

room not clean. rating of 1.

Everyone

The room had not been cleaned properly, needed to be vacuumed. Did not make or clean the room after the first nights stay! They did not vacuum the room or make the bed even after we brought it to their attention! The young lady that helped us the second day was very nice, but the lady assistant manager wasn't. She offered a $20 discount for that night after I had stepped on a beer bottle cap! Not recommended! I will not stay there again! Have had no problems before this, but this is not acceptable!

By , from Eastman, Wi. on May 22, 2017

Review comment responded on May 24, 2017

Thank you for the feedback regarding your recent stay with us. We understand you were unhappy with the cleanliness of your room and have concerns about our housekeeping standards. We are very sorry for this experience and want to assure you that the Hotel Management Team will be working with our housekeeping staff to prevent any issues in the future. We hope you will consider staying with us again. Sincerely, LQ Customer Care

1

won't stay there again

Everyone

Check-in time was 3:00 PM but our room was not available until after 7:00PM. Apparently there was a large fraternity party the night prior to our check-in and the hotel staff was not prepared to clean-up after a bunch of college children trashed the place. Check-in staff constantly told us it would only be half an hour, an hour at most, until our room was ready.

By , from Albany, GA on May 1, 2017

Review comment responded on May 3, 2017

Dear John, Thank you for taking the time to provide us with your feedback of your stay. The issue you described regarding the delay at check in is truly regrettable. We sincerely apologize for the inconvenience caused to you. Your comments will be reviewed by our management team so that we may improve our operations. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care

2

disappointing

Everyone

@ $120+ per night, I expected a much better experience. It seems the location went through a recent remodel, and it is adequate at best. The mattress was sunken in on one side, the carpet shredding at the bathroom, and the "painted" tub finish was peeling away. The breakfast bar was seriously lacking. If you're into sweets, great. However, the balance consisted of some round, flat, cold item, that I assume were eggs, artery clogging sausage gravy, and cold biscuits.

By , from Columbia SC on Apr 10, 2017

Review comment responded on Apr 12, 2017

Thank you for your comments regarding your recent stay with us.  We find it very regrettable to hear that room condition and breakfast did not meet your standards.  Rest assured, we have forwarded this issue to our management team for immediate action.  It is our hope that you accept our sincerest apology for any inconvenience this caused and eagerly await the opportunity to serve you during your next visit. Respectfully, LQ Customer Care