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Hawthorn Suites by Wyndham Charleston

2.5 out of 5.0

Recent guest reviews

Rooms were in process of being remodeled...furniture and rooms were in dire need of repair/remodeling... and they were working on it... no construction complaints from me... service and staff were great

I was looking for a room big enough for 3 adults and 2 kids. This room was a good deal cheaper than those nearby, so I took a chance. I knew from other reviews that I needed to keep my expectations low, but I was still disappointed. Plus: the room had the space we needed, and luckily we had brought a blow up twin mattress for my daughter, because Minus: the sofa bed was in AWFUL condition. Plus: The two queen beds were fine and the sheets seemed clean. TVs in the bedroom and living room area, which is good with two kids and multiple adults. Plus: The bathroom was clean, but Minus: we only got 3 towels for 5 people. Worst of all: When I contacted the front desk, I was told housekeeping had left for the day and there were no more clean towels! What?!? I asked the front desk clerk to please phone someone, as we needed a towel for each person to shower, but I never heard anything back from the front desk at all. I also booked this place because of the indoor pool, and promised my kids we would swim. Plus: The pool existed and was open, but Minus: It was freezing, and again, NO TOWELS! Should have brought my own. We swam about 15 minutes, til our lips turned blue and we headed to our room for a warm shower. Plus: 5 people in a row took a shower and I never ran out of hot water. Last, but not least, the free breakfast was delicious, including some hot items such as bacon, so we were happy with that. Hope this was descriptive enough to let you make an informed decision!

Room was dirty, furniture was all run down and not clean. Desk draw was broken and held together with tape. The couch was really old and dirty. The room came with a kitchenette with no plates or silverware and the cabinets were terribly run down, yuk!

No tissues in bathroom, only one roll of toilet paper. The signal on the TV went in and out. Front desk people not very friendly.

The hotel stay could have been better. Cleaning staff didn’t give us towels 2 of the 4 nights we stayed after cleaning the room. After leaving for the day I got back to the room and my room door was left open (not shut all the way) after it had been cleaned, luckily none of my things were missing. The computer didn’t offer printing services other than 1 copy of what you needed and the hotel charges you the complete incidental fee as a deposit rather than waiting until you leave. We also had to be ready by 10 for a few of the days because the hot water heaters were being fixed. Lastly, check out was not until 11 and maid services came by around 9:45 to check if we had left. When making a trip to my car, the maid tried to enter the room before we had checked out again. Definitely didn’t enjoy this experience at the hotel but Charleston was beautiful!

The facilities were clean, orderly. The parking is adequate, but no surplus room for parking space width and the distance back-to-back. Our 2004 Envoy XUV is longer than the newer SUV or XUV, and has limited view to the rear. It was difficult to estimate distances. The room size was very roomy. The bed was comfortable, and roomy. The heat/AC was like a central HVAC unit for the room. The area was separated into two areas with the Microwave, refrigerator and counter space being between. The bedroom area had it's own door to the king size bedroom. The breakfast was ample, Belgian Waffles, toast, 3 cold and 4 hot cereals, scrambled eggs, sausage, grits, biscuits and gravy 3 varieties of cold juices, regular, dark roast and caffeine-free coffees. More than enough to keep you from breakfast to, and past the noon meal should the situation arise.

The first room #218 had several roaches. The gentleman at the front desk was very nice and changed my room immediately to 318 however I was still uncomfortable for the night.

From the moment I checked in I figured this might not have been a good idea. The front desk woman was not very nice. The room was hot when I went into it. Not a big deal but the thermostat had no instruction and did not work well. I awoke at 3 am to a freezing cold room and could not get the thermostat to work. The shower was dirty looking so I left I very early without even showering. Just a horrible experience.

I expected a better quality hotel in nicer surroundings. The hotel needed some upgrades, but the extra sitting room was nice.

They could use a larger sign on the road. I missed the turn twice on my first attempt. After thast I had no problem.

Hotel is run down and not worth the price point. We were disappointed.

This was the best hotel with the most excellent full breakfast bar I ever tasted.

Overpriced and lousy in every way. Dirty room, no hot water, breakfast caused immediate diarrhea.

Easy access to highway/interstate and somewhat centrally located to many tourist locations. Wish there was a larger coffee pot and "real" cups but having a full size fridge was a huge bonus. Would have been nice to have had plateware in the rooms for guests and dish soap to wash but front desk always has disposable available. Cleaning staff is very efficient, almost too much so. They knocked right and early and barely give you 3 seconds to get to the door before they use their key to open and let themselves in. Maintenance crew was excellent and very prompt in addressing our repair needs. Not the cleanest hotel I've ever stayed in but certainly cleaner than some. Would consider staying here if my travels ever lead me to South Carolina again.

When we first arrived there was pet hair and human hair all over the bedding. There was no shower curtain either. After our room was cleaned, they didn't bring back new towels. Not thrilled

Did not get clean towels or the bathroom clean did not get my deposit back when I left cuz I paid cash was not told to wait on it

There was shoes under the bed from who ever stayed there before me and the room had an smell. Breakfast was great and the staff was Nice

Need more staff and need upgrade furniture and elevator needs improvements

The room lay out was good. However, housekeeping on the 3rd floor needs a lot of improvement in Customer service and services. They failed to clean our room. When I called about it, they sent housekeeping. I asked that she clean the bathroom and provide fresh towels, she provided fresh towels bit i wouldn't say that she cleaned the bathroom. The whole time, she kept saying how she was ready to go home. She also lied and said she didn't clean the room earlier because my husband told her not to. That was a complete lie and he told her he never evwm saw her that morning. Also, the lobby and breakfast area were extremely hot. They had a fan on a table as you entered the breakfast area to attempt to cool the room. There is only 1 very slow elevator.

The location for us was very good because we were visiting different areas around Charleston, so we could easily have access to those areas without having to always be in the middle of downtown traffic. The main bed was comfortable, but if you need to sleep on the pull out sofa, make sure to request an extra comforter that you can fold and lay under the sheets otherwise you will have spring box marking on your back. Also if you are a light sleeper make sure not to stay near the ice machines as some people have no consideration and decide to fill up their coolers at 5 in the morning. The room we stayed in probably could use new carpets and a new sofa mattress. They offer a decent continental breakfast. I would suggest that they kept a fresh water and coffee station outside the breakfast room the rest of the day.

2455 Savannah Hwy Charleston SC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1.5 mi (2.5 km) from Citadel Mall, Hawthorn Suites by Wyndham Charleston is within a 10-minute drive of North Charleston Coliseum and Performing Arts Center. This 77-room aparthotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. College of Charleston is also within a 15-minute drive.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning.


Rooms

All 77 air-conditioned apartments feature kitchenettes and space to spread out with separate bedrooms and living rooms. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are other standard amenities.


Property features

Guests of Hawthorn Suites by Wyndham Charleston have access to an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking, Kitchen

King 1 | Sleeps 3

Suite, 2 Queen Beds, Non Smoking, Kitchen

Queen 2 | Sleeps 6

Suite, 2 Queen Beds, Non Smoking, Kitchen (Pet Friendly)

Queen 2 | Sleeps 6

Guest reviews for Hawthorn Suites by Wyndham Charleston

Everyone (32) Couples (16) Business (2) Family (10) Other (3) Friends (1)
3

hotel was ok

Everyone

Rooms were in process of being remodeled...furniture and rooms were in dire need of repair/remodeling... and they were working on it... no construction complaints from me... service and staff were great

By , from Rochester NY on May 23, 2018

2

you get what you pay for

Families with small children

I was looking for a room big enough for 3 adults and 2 kids. This room was a good deal cheaper than those nearby, so I took a chance. I knew from other reviews that I needed to keep my expectations low, but I was still disappointed. Plus: the room had the space we needed, and luckily we had brought a blow up twin mattress for my daughter, because Minus: the sofa bed was in AWFUL condition. Plus: The two queen beds were fine and the sheets seemed clean. TVs in the bedroom and living room area, which is good with two kids and multiple adults. Plus: The bathroom was clean, but Minus: we only got 3 towels for 5 people. Worst of all: When I contacted the front desk, I was told housekeeping had left for the day and there were no more clean towels! What?!? I asked the front desk clerk to please phone someone, as we needed a towel for each person to shower, but I never heard anything back from the front desk at all. I also booked this place because of the indoor pool, and promised my kids we would swim. Plus: The pool existed and was open, but Minus: It was freezing, and again, NO TOWELS! Should have brought my own. We swam about 15 minutes, til our lips turned blue and we headed to our room for a warm shower. Plus: 5 people in a row took a shower and I never ran out of hot water. Last, but not least, the free breakfast was delicious, including some hot items such as bacon, so we were happy with that. Hope this was descriptive enough to let you make an informed decision!

By , from South Carolina on Apr 24, 2018

1

very old, not clean, not updated in years.

Everyone

Room was dirty, furniture was all run down and not clean. Desk draw was broken and held together with tape. The couch was really old and dirty. The room came with a kitchenette with no plates or silverware and the cabinets were terribly run down, yuk!

By on Apr 6, 2018

2

disappointed

Everyone

No tissues in bathroom, only one roll of toilet paper. The signal on the TV went in and out. Front desk people not very friendly.

By on Mar 27, 2018

3
Everyone

The hotel stay could have been better. Cleaning staff didn’t give us towels 2 of the 4 nights we stayed after cleaning the room. After leaving for the day I got back to the room and my room door was left open (not shut all the way) after it had been cleaned, luckily none of my things were missing. The computer didn’t offer printing services other than 1 copy of what you needed and the hotel charges you the complete incidental fee as a deposit rather than waiting until you leave. We also had to be ready by 10 for a few of the days because the hot water heaters were being fixed. Lastly, check out was not until 11 and maid services came by around 9:45 to check if we had left. When making a trip to my car, the maid tried to enter the room before we had checked out again. Definitely didn’t enjoy this experience at the hotel but Charleston was beautiful!

By on Mar 11, 2018

4

a good place to get our weary bodies off the road

Everyone

The facilities were clean, orderly. The parking is adequate, but no surplus room for parking space width and the distance back-to-back. Our 2004 Envoy XUV is longer than the newer SUV or XUV, and has limited view to the rear. It was difficult to estimate distances. The room size was very roomy. The bed was comfortable, and roomy. The heat/AC was like a central HVAC unit for the room. The area was separated into two areas with the Microwave, refrigerator and counter space being between. The bedroom area had it's own door to the king size bedroom. The breakfast was ample, Belgian Waffles, toast, 3 cold and 4 hot cereals, scrambled eggs, sausage, grits, biscuits and gravy 3 varieties of cold juices, regular, dark roast and caffeine-free coffees. More than enough to keep you from breakfast to, and past the noon meal should the situation arise.

By , from South Dakota on Mar 8, 2018

2

roaches!!!!

Everyone

The first room #218 had several roaches. The gentleman at the front desk was very nice and changed my room immediately to 318 however I was still uncomfortable for the night.

By , from Boston, MA on Jan 14, 2018

1

not good

Everyone

From the moment I checked in I figured this might not have been a good idea. The front desk woman was not very nice. The room was hot when I went into it. Not a big deal but the thermostat had no instruction and did not work well. I awoke at 3 am to a freezing cold room and could not get the thermostat to work. The shower was dirty looking so I left I very early without even showering. Just a horrible experience.

By on Dec 1, 2017

3
Everyone

I expected a better quality hotel in nicer surroundings. The hotel needed some upgrades, but the extra sitting room was nice.

By on Nov 22, 2017

4

enjoyed the extra room of the suit.

Couples

They could use a larger sign on the road. I missed the turn twice on my first attempt. After thast I had no problem.

By , from Maryland on Nov 19, 2017