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Charleston Grand Hotel

2.5 out of 5.0

Recent guest reviews

There were leaks in our room, multiple leaks in the main lobby, cleaning up the water from the leak resulted in a black towel, outlets (not just cover) coming detached from the wall, key stopped working, no change for washer and dryer, washer didn't clean clothes, full payment on dryer didn't dry clothes thoroughly. Staff was friendly.

I got there late and I wasn't sure I felt really safe. You know that something is off when you see that the police department has designated parking reserved for them! Inside, the facilities are a bit old and outdated. The doors to the rooms need painting. My room key stopped working by the next morning and I had to get another one. The shower head was not on tight and was spraying all over the ceiling tiles. If you stay here for the price and want something other than bad coffee and waffles, I would suggest to go to the nearest Chick Fil-A or IHOP. A fight broke out in the lobby in the morning while we were having breakfast and the cops were called. Hotel employees were scrambling to lock us all in the little cafeteria where "breakfast" was available. I was glad to be checking out soon.

Reserved for my father and infant. Requested a crib that was confirmed through Orbitz. When we got to the hotel, they did not have cribs available because they only had 2 in use by long-term renters. I explained that I had to leave to be at the hospital with my other daughter in 15 mns but that my daughter needed a crib. They did not offer any solutions, did not offer my money back, did not offer to assist me in finding another hotel. The woman at the desk was polite enough but did not attempt to SOLVE the problem and we were on a very limited timeline. We decided to take a rollaway and try to work with it. On the way up, I tried to stay positive...I know its an old hotel but tried to see that as a good thing. It was not. There were moldings missing on the corners of the elevators. There was a dingy look/smell to everything. Anything white appeared yellow-tinged. When we entered the room, there was a light switch that did not work, no towels and a half eaten sandwich in the fridge. The rollaway was brought in and I had to move the furniture myself to try to create a crib-like area. The sheets on the rollaway and the bed were so dingy. They should have been white but were, in fact, tan. The smoke detector had been removed from the room and the large balcony windows were unlocked. I didn't enter the bathroom so I can't even say what that was like. Luckily, it was only for one night.

Right next to a train maintenance yard... they test train whistles and engines till 2am, loud enough to make the windows on the 7th floor rattle, so forget about sleep. I do not know what the strange goo on the sink and toilet were and I probably don't want to. Hallways smelled like weed... no issue with me personally, but worth mentioning. Surrounding area was more than a little scary. Breakfast was disappointing. Not bad if you like waffles and cold cereal, but there is no protein to be found. Fitness center was very lacking. An elliptical, a treadmill and 1 barbell with 60 pounds of weights and no bench. OK for cardio, but you're going to miss a strength training day.

We arrived at this sketchy looking hotel to crash for the night. I got my room assigned, as soon I took the elevator with my family a guy came out of the elevator smelling like marijuana really bad. I ignore it is normal. We get to the room and the room was big, but beds was all dirty, hairs on the pillows and the linen was dirty with yellow spots. We dicided to sleep on top of the comforter all dressed up. At the middle of the night we all woke up with a terrible smell of marijuana "weed" all over the room, even you can see the smoke in the room. We decide to leave and when we open the door all the hall ways was the same way. Worst hotel ever...

The front desk person when we first got there was extremely rude. We had an all day check in and cut me off before I could even say anything. So my husband and I left and went downtown for a while, we were expecting a call which we never got. Not a good start to our honeymoon. The front desk person when we got back to the hotel later in the evening to check in was pleasant and made up for the rudeness of the lady earlier. The room was amazing and lean and comfortable. All in all I would have to say that our stay here was really nice.

That hotel smells horrible. Needs a total overhauling. The freight train loads up just next door at 4:00 am. So disturbing#! It's an industrial area.......

Not in the best of neighborhoods. There was hair still in trashcan and on the bed. The employees were very friendly but the hotel itself could use a bit of a touch up. But for a few days stay not too bad.

In Charleston for Cooper River Bridge Race. They had bags with water and bananas for the participants as well as a shuttle to convention center. Would have liked a late check out option though.

This hotel is located in a terrible location. You have easy access to get on the interstate but very difficult when getting off. It is extremely noisy due to being right next to the interstate and a train passing by constantly. I did not feel safe in the area and did not feel comfortable going anywhere alone. When we arrived we were great'd with 2 employees arguing at the front desk. One of the angry workers (the one being least friendly to us) seemed to be the manager. With the way I saw this person acting throughout our trip I actually felt sorry for some of the hotel staff. They didn't stop to help us, instead they continued their disagreement and asked us to wait. There is a terrible smell when you walk in to the hotel. Once you get on the elevator the smell continues to get worse. The room was a good size and the bed seemed to be clean. The bathroom floor was sticky and when I picked up the sample shampoo bottle it had already been opened and half used. If this is the only place you can stay then it will do but I would recommend paying a little more money and feel safe and comfortable in your environment.

It is not a bad place to spend the night. The hotel is a little outdated but it's comfortable and I use it to just sleep.

Clean easy accessible hotel close to shopping centers, and interstate. Good cimfortable stayfor the price.

My stay was good. It was conveniently located near the Military Vehicle Processing Center for me to pick up my vehicle the next day.

One of the worst hotels I have ever stayed in. First room smelled so bad asked for another room which wasn't any better. Two Hispanics sitting by pool when we came back from dinner had consumed two cases of beer, something happened that night and police had to show up.very uncomfortable situation.

I guess you get what you pay for. The room was clean but had a funky smell. The hallways, elevators and outdoor area was not clean.

The room backs up to a noisy parking lot. We also did not like that there was a slider door leading to the parking lot. We had trouble with the guests above us with excessive noise. The bed was comfortable but the room was dated and the area is right next to the noisy freeway and very disrupting train tracks. The water pressure in the shower was very low. The free breakfast is your standard continental nothing to rave about we went out. It also states that it's The Grand Historic and it's been there for a year but they have a paper sign over the old Clarion not too classy.

Room was nice, clean, and comfortable. Staff carried conversation with me while I waited for a friend. I will most likely be staying at this hotel again.

Not in the best location but the hotel itself is comfortable to stay in. Nothing to fancy.

The hotel is in a bad location. Train tracks right behind the hotel. Easy on-ramp to I-26. Not easy off-ramp from I-26 to hotel.

Hotel is old and run down. Very expensive for being in a bad area of town. Staff was nice and helpful. Will not stay there again.

3640 Dorchester Rd North Charleston SC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Charleston Grand Hotel places you within a few miles (5 km) of Riverfront Park and H.L. Hunley Submarine. This 128-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also close to Charleston Area Convention Center and Charleston Tanger Outlets.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9 AM.


Rooms

All 128 air-conditioned rooms feature balconies, microwaves, and refrigerators. Guests can expect to find free WiFi and TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Coffee makers, free local calls, and ironing boards are also available.


Property features

Guests of Charleston Grand Hotel have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, and a shuttle from the hotel to the airport (available on request) for USD 10.00 per person. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Charleston Grand Hotel

Everyone (9) Couples (43) Business (14) Family (31) Other (7) Friends (11)
1

major cleanliness and construction issues

Everyone

There were leaks in our room, multiple leaks in the main lobby, cleaning up the water from the leak resulted in a black towel, outlets (not just cover) coming detached from the wall, key stopped working, no change for washer and dryer, washer didn't clean clothes, full payment on dryer didn't dry clothes thoroughly. Staff was friendly.

By on Jul 23, 2017

1

sketchy area of town. fight broke out and cops we

Everyone

I got there late and I wasn't sure I felt really safe. You know that something is off when you see that the police department has designated parking reserved for them! Inside, the facilities are a bit old and outdated. The doors to the rooms need painting. My room key stopped working by the next morning and I had to get another one. The shower head was not on tight and was spraying all over the ceiling tiles. If you stay here for the price and want something other than bad coffee and waffles, I would suggest to go to the nearest Chick Fil-A or IHOP. A fight broke out in the lobby in the morning while we were having breakfast and the cops were called. Hotel employees were scrambling to lock us all in the little cafeteria where "breakfast" was available. I was glad to be checking out soon.

By on Apr 17, 2017

1

not worth the savings

Everyone

Reserved for my father and infant. Requested a crib that was confirmed through Orbitz. When we got to the hotel, they did not have cribs available because they only had 2 in use by long-term renters. I explained that I had to leave to be at the hospital with my other daughter in 15 mns but that my daughter needed a crib. They did not offer any solutions, did not offer my money back, did not offer to assist me in finding another hotel. The woman at the desk was polite enough but did not attempt to SOLVE the problem and we were on a very limited timeline. We decided to take a rollaway and try to work with it. On the way up, I tried to stay positive...I know its an old hotel but tried to see that as a good thing. It was not. There were moldings missing on the corners of the elevators. There was a dingy look/smell to everything. Anything white appeared yellow-tinged. When we entered the room, there was a light switch that did not work, no towels and a half eaten sandwich in the fridge. The rollaway was brought in and I had to move the furniture myself to try to create a crib-like area. The sheets on the rollaway and the bed were so dingy. They should have been white but were, in fact, tan. The smoke detector had been removed from the room and the large balcony windows were unlocked. I didn't enter the bathroom so I can't even say what that was like. Luckily, it was only for one night.

By , from Okatie, SC on Mar 6, 2017

2

never again

Everyone

Right next to a train maintenance yard... they test train whistles and engines till 2am, loud enough to make the windows on the 7th floor rattle, so forget about sleep. I do not know what the strange goo on the sink and toilet were and I probably don't want to. Hallways smelled like weed... no issue with me personally, but worth mentioning. Surrounding area was more than a little scary. Breakfast was disappointing. Not bad if you like waffles and cold cereal, but there is no protein to be found. Fitness center was very lacking. An elliptical, a treadmill and 1 barbell with 60 pounds of weights and no bench. OK for cardio, but you're going to miss a strength training day.

By , from VA on Feb 13, 2017

1

nightmare for 5hours

Everyone

We arrived at this sketchy looking hotel to crash for the night. I got my room assigned, as soon I took the elevator with my family a guy came out of the elevator smelling like marijuana really bad. I ignore it is normal. We get to the room and the room was big, but beds was all dirty, hairs on the pillows and the linen was dirty with yellow spots. We dicided to sleep on top of the comforter all dressed up. At the middle of the night we all woke up with a terrible smell of marijuana "weed" all over the room, even you can see the smoke in the room. We decide to leave and when we open the door all the hall ways was the same way. Worst hotel ever...

By on Dec 9, 2016

Review comment responded on Jan 5, 2017

Dear Guest, In this day and age we try to screen our guest without prejudice however people do sneak into the hotel and do things they are not supposed to do. We are in the process of renovating our guest rooms and will be a 100% non smoking facility and hopefully that will curb those people. As for the bed linen my housekeeping staff should follow all guidelines according to dehec sheets are changed daily but I will use your comments as a training tool to better my housekeeping staff

3

pretty good stay

Everyone

The front desk person when we first got there was extremely rude. We had an all day check in and cut me off before I could even say anything. So my husband and I left and went downtown for a while, we were expecting a call which we never got. Not a good start to our honeymoon. The front desk person when we got back to the hotel later in the evening to check in was pleasant and made up for the rudeness of the lady earlier. The room was amazing and lean and comfortable. All in all I would have to say that our stay here was really nice.

By on Oct 24, 2016

Review comment responded on Nov 7, 2016

On behalf of our entire team I apologize for any rudeness at our front desk this issue has been addressed and we hope you give us an o[portunity to make it up to you and your husband in the near future

2

smells filthy

Everyone

That hotel smells horrible. Needs a total overhauling. The freight train loads up just next door at 4:00 am. So disturbing#! It's an industrial area.......

By on Oct 20, 2016

Review comment responded on Nov 7, 2016

On behalf of our entire staff we apologize for any inconvience you experienced during your stay with us. We are indeed in the process of giving our hotel a new look hardwood floors in all the rooms which we have begun installing on the 1st level. We do hope you come back and see the improvements in the new year

3

decent for the price

Everyone

Not in the best of neighborhoods. There was hair still in trashcan and on the bed. The employees were very friendly but the hotel itself could use a bit of a touch up. But for a few days stay not too bad.

By , from Ky on Jul 21, 2016

5

caters to runners/walkers

Everyone
Preparing for race!

In Charleston for Cooper River Bridge Race. They had bags with water and bananas for the participants as well as a shuttle to convention center. Would have liked a late check out option though.

By on Apr 3, 2016

Review comment responded on Apr 13, 2016

We enjoy the Cooper Bridge Run Runners and support all of you. Unfortunately because of how the event has grown over the years with a full house it can be challenging to maneuver a late checkout when have guest trying to check in. Hopefully next yr we will be able to accommodate a few late checkouts.

1

never again!

Couples

This hotel is located in a terrible location. You have easy access to get on the interstate but very difficult when getting off. It is extremely noisy due to being right next to the interstate and a train passing by constantly. I did not feel safe in the area and did not feel comfortable going anywhere alone. When we arrived we were great'd with 2 employees arguing at the front desk. One of the angry workers (the one being least friendly to us) seemed to be the manager. With the way I saw this person acting throughout our trip I actually felt sorry for some of the hotel staff. They didn't stop to help us, instead they continued their disagreement and asked us to wait. There is a terrible smell when you walk in to the hotel. Once you get on the elevator the smell continues to get worse. The room was a good size and the bed seemed to be clean. The bathroom floor was sticky and when I picked up the sample shampoo bottle it had already been opened and half used. If this is the only place you can stay then it will do but I would recommend paying a little more money and feel safe and comfortable in your environment.

By on Jan 3, 2016