Mercure Hotel Offenburg am Messeplatz4.0 out of 5.0
Recent guest reviews
It does not seem welcoming when they forget your welcome drink voucher. Do not feel like asking for it as it seems rude. Room clean. Staff in restaurant very good and helped with the internet even though the restaurant had a blind spot and could not connect. Internet worked in the bar.
I stay at this hotel just for one night. Room looks clean, but bathroom looks a bit old and the shower curtain need for sure to be replace. Loooong wait at checkin and checkout. Very disappointed with the hotel restaurant as after 8:30 pm they don't serve anymore a la carte but just a sleazy buffet, with very poor food quality. My personal impression is that the hotel needs to be a more oriented to the customer satisfaction. For sure this Mercure is not at Accor Hotels standards.
Our booking was last minute. We literally booked our one night stay at the hotel due to a fiasco that we had run into with another hotel. Luckily Mercure was open 24 hours and was decently priced. The premises were clean and welcoming and the staff was super friendly! The only issue I had was the weak wifi in the rooms and the shower (all the water falls out onto the ground). This is my second stay with a mercure hotel, and my 4th with an Accor Hotel, and they always nail it! Parking is 10 Euros per night i believe as it's not their parking lot. Overall, it was a good stay!
The hotel was clean and offered nice accommodations. I should have done my research better as the location was not ideal, there was absolutely nothing close by. But the restaurant offered a nice evening meal and we were just staying the night as we passed through so it was not a big deal. Overall satisfied with the experience.
the hotel has well decorated rooms and plenty of car parking space. There is even a free spa available with small swimming pool and good sauna. Staff is helpful especially at the restaurant. Excellent breakfast with choice for fresh made fried eggs and italian coffee, in short a satisfying stay
Nice rooms. Clean rooms. Only 2 disadvantages... to pay 10 € per day for the parking. Service in the restaurant is not the same good level then the rest of the hotel. Surely will come back, but not for restaurant and their service.
We were upgraded to a suit which was very nice, giving us a lounge and separate bedroom. the bathroom was nice and large and there was a second toilet. The bed was comfortable and the rooms were very clean. I felt there was room for the staff to be more helpful and friendly, they seemed aloof but NOT the lady at breakfast. Breakfast was reasonable, evening meals were a big disappointment as it was buffet when we were there because of a conference? yet we have been in establishments where they can still cater for everyone. There was no bar, even though it was advertised. Apparently the lady who runs it had fallen and broken her leg, so no bar. I wouldn't expect this to be the case with a hotel this size. Another disappointment is the long walk into town, it is quite a way. They do have a car park on site. Not sure I would stay here again, more to do with where it is situated and the staff.
This is a standard Mercure with above standard prices. They are located just at the Messe where at the time we were there was hosting a World Dance (no ballroom) Championship. The biggest disappointment was and still is the WiFi. Accor still has a contract with m3connect and it’s far from satisfactory. I received a code for ’fast internet’, but there are hardly enough routers in the building so there was almost no possibility to connect, let alone ’fast’. For a business hotel near a Messe they should make redressing this awfull situation very quickly.
Very good hotel. The crew very professional. The rooms are very comfortable and large with a coffe machin. The food in brakfast is rich and tasty. The swiming pool is amazing. And open all the day Recommended!!!
This hotel was excellent,clean rooms,friendly staff. Their dining room was lovely. The meals in there were reasonably priced and delicious. It is a bit out of centre of town, but the walk is about an easy 15 minutes. Aldi is close by. Free wifi worked well. Good size rooms,no noise. Nice outdoor area in the front for drinks.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 771 reviews