There was no hot water so we took luke warm showers. I found it completely unacceptable paying over $200 and theres no hot water. They said at the desk they were aware of it.
Beautiful lodge like hotel. Christmas decorations and cozy fireplaces all over. Awesome hot tub both indoor and outdoor. Thoughtful amenities and friendly staff.
We visited in the off season and the weather was so nice and cool. The staff was very friendly and knowledgeable, they even recommended a restaurant at a neighboring hotel that had more selections for kids. Our room was very spacious and comfortable. The kids loved the pool and the fitness center.
Great bar, patio, staff. .................................................
The soup Tomato Basel was spoiled ‘Old’ shouldn’t had been served. I had to throw away after about 3 bits and suffer upset stomach and woke up in middle of night with diarrhea. Maybe due to being off season winter over summer not started yet need to focus on food in that restaurant
Great hotel - very nice room, friendly and helpful staff - 5 min from the ski lift
We were here in September for on night. This is a lovely hotel with a great view. We were just passing through the area and didn't realize Brian Head was a ski area. Our room was nice sized with a very comfortable bed. The bathroom is large and spotless. The furnishings are perfect for a mountain lodge.
The Grand Lodge was an excellent choice for my two nights in Brian Head. The staff members were helpful and friendly, the hotel decor was appealing, and the proximity to skiing was convenient. I enjoyed the fitness center, indoor/outdoor hot tubs, and the commons area.
This is my favorite hotel at Brian Head. The bed is comfortable for me. Wifi is good. Specious room and clean. I didn't go to the restaurant this time. Part of the lobby was under construction, however it was done by the time we left. We have an issue on the second night of our stay, the room next to us had the music on really loud at 2 am. I called the front desk and Stephanie picked up the phone (I believe that's her name) 5 minutes later the music was gone. I would like to thank you again.
Wendi at reception helped us and care customers very well !! Because of her, we had excellent experience from the beginning to the end!!! Hot tub out side was nice, restraint reasonable price!! Parking outside was ok as long as no ice on the grand.
Everything was nice, we stayed in the king studio and it was worth the extra expense. The only complaint was the continental breakfast. It's free at most hotels but they charge 9.95 and it only had a waffle station, fruit and some bread for toasting.
Staff friendly and energetic, room really comfortable and spacious, but food mediocre.
Clean rooms, copy bed. Beautiful scenery. Nice cool weather for early September!
Great people, great rooms, just bring your own pillow if you don't like fat ones. Otherwise, this hotel is a 10 in my book
Best Western Premier Brian Head Hotel & Spa places you next to Brian Head Ski Resort and within 2 miles (3 km) of other popular attractions like Thunder Mountain Motorsports. This 100-room, 3-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool.
This hotel serves as home to a bar, along with a steakhouse that specializes in American cuisine. For your convenience, a cooked-to-order breakfast is served for a fee from 7:00 AM to 10:30 AM.
All of Best Western Premier Brian Head Hotel & Spa's 100 rooms are air-conditioned and have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect free WiFi and 49-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, safes, and phones are also standard.
Guests of Best Western Premier Brian Head Hotel & Spa enjoy a full-service spa, an indoor pool, and a fitness center. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and securing valuables. Other amenities at this ski hotel include a spa tub, a sauna, and free WiFi in public areas.
There was no hot water so we took luke warm showers. I found it completely unacceptable paying over $200 and theres no hot water. They said at the desk they were aware of it.
Thank you for your feedback. It looks like we fell short of your expectations, and I would like to apologize on behalf of our team. I do hope you will give us another chance in the future. Please take care and have a great day!
Thank you for your feedback.
Beautiful lodge like hotel. Christmas decorations and cozy fireplaces all over. Awesome hot tub both indoor and outdoor. Thoughtful amenities and friendly staff.
Thank you for your feedback and the kind words. We appreciate you taking the time out to complete the survey. We hope to see you again in the future. We hope to see you again in the future. please take care and have a great day!
Thank you for your feedback.
Thank you for your feedback.
We visited in the off season and the weather was so nice and cool. The staff was very friendly and knowledgeable, they even recommended a restaurant at a neighboring hotel that had more selections for kids. Our room was very spacious and comfortable. The kids loved the pool and the fitness center.
Thank you for the kind words and feedback. We appreciate you taking the time out of your day to fill out the survey. By letting us know what you liked, you are helping us to provide the best possible experience. We hope to see you again in the future, please have a great day!
Great bar, patio, staff. .................................................
Thank you for taking the time out to complete the survey. The kind words and feedback is greatly appreciated. We hope to see you again in the future. Please take care, and have a great day.
Thank you for taking the time out to complete the survey. The feedback is greatly appreciated. We hope to see you again in the future. Please take care, and have a great day.
The soup Tomato Basel was spoiled ‘Old’ shouldn’t had been served. I had to throw away after about 3 bits and suffer upset stomach and woke up in middle of night with diarrhea. Maybe due to being off season winter over summer not started yet need to focus on food in that restaurant
Thank you for the feedback concerning the restaurant. I will forward your concerns to the restaurant manager. I deeply apologize for the soup not being superior quality, This is not the type of service I want to see being delivered by this establishment. I do hope everything else was satisfactory during your stay here. I hope that you will give us another chance in the future.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.