Skip to main content
Beginning of main content

Waterfront Cebu City Hotel & Casino

4.0 out of 5.0

Recent guest reviews

I observed that sometimes they dont change the linens and towels into a new one, recycled. Unsecured elevator entry that non-guest can go in and out without checking if they heve permission the the guest.

It's unbelievable to stay there, like being home but a better atmosphere.

Very smooth stay, pool is great, gym has all the equip. Buffet very good

My overall experience was excellent. I only had 1 weird incident on the day of my check out. I haven't checked out yet and came back to the room from the lobby, and housekeeping was in the room and was going about my room as if I was checked out. I told her that I havent checked out yet, and she hesitantly left the room. But otherwise I had an excellent experience.

Great place to stay !!! Great breakfast buffet and great Italian dinner

If you are looking east for a water view, you will have to strain your eyes to see it. It is more like a mountain view when looking west. Having said that, it is a great place to stay. It has the largest breakfast buffet that I have ever seen. The food is all great. Staff are very friendly and accommodating. I will be definitely staying there again on my next trip.

Great place for the price! Great buffet breakfast!

Hotel accomodation is good. A lot of in house restaurant choices. Clean facilities.

The hotel is very clean and organized. The staff are very helpful, accommodating and very polite. The buffet breakfast was excellent, food selections are great my wife was able to enjoy a sumptuous Filipino breakfast while my 6 year old son and myself were able to enjoy an equally delicious American breakfast. The hotel location very accessible to the 2 major shopping areas where my wife would usually meet up with her friends. Our overall experience was great and we would like to come back and stay in this hotel and would recommend it to some of our friends back home. The only thing that I can say for improvement are their casino slot machines/games they're not as great as in the US but other than that this is one of the best hotel we've stayed here in Cebu!

I have stayed in this hotel on two separate trips. Both stays were very good. I highly recommend this hotel. The pool was large and well-kept. The fitness center was also very good. This hotel offers full services: hair dressing, massage, dining. The breakfast that is included in the room price was awesome -- lots of fresh fruit! The concierge was very helpful in identifying interesting things to do. It is also very easy to get from place to place from this hotel because the flow of taxis to and from hotel is very good.

This was a great first experience for Cebu. I thought the overall experience was great. after leaving I noticed some charges on my card that were curious but did not bother with taking the time to follow up. Great staff and great location. The bathtub in the room is very out dated and herd to get in and out of and would have just preferred a shower.

Overall, a very good experience. Location was excellant for my business needs. Staff very courteous and always ready to help. Room very clean and comfortable - worth the money! I will not hesitate to stay there again!

Excellent hotel near IT PARK close to the crowded area with cafe and resturant and secured.

Great hotel for couples or family! Would surely recommend it to everyone.very affordable and clean hotel.

This is a very nice hotel. The buffet is very tasty, the rooms are nice and clean, and the workout-pool area is great. The hotel is in a great location near the tech-park with coffee shops and restaurants.

To begin this hotel has no right to a 4 star rating` The room furnishings are sparse at best. The only chairs are the room are basically dining room chairs, with no true desk chair or arm chair or other seating off. The phone system is dated and one day my phone did not work at all. There is NO dresser in the room, only a single small drawer on the ground under the safe. The finishes in the room are dated, especially the carpet. The Philippines is known for great service, but this hotel is the opposite. Here is a list of what went wrong: - The air conditioning in my room was not working correctly. The first 3 days of my 8 day stay I complained to the front desk about this, including calling and talking to a Manager, but NOTHING happened. Finally at 9 PM on day 3 I completely lost my patience and was very abrupt with the young lady at the front desk and finally someone came about the air conditioner, which he could not fix, so now I will be switching rooms. - My first full day in the hotel, my room was not cleaned at all, this despite my eventually hanging the sign on the door requesting cleaning. On day 2 of my stay I was gone from the room until 2 PM, and when I returned the room still had not been cleaned. I called the Housekeeping Dept and eventually someone came to clean the room, but he could not explain why it was not cleaned on day 1 or day 2 to that point, only answering that there are "a lot of rooms" - I waited for service in the lobby lounge for 25 minutes, and no one ever came to bring a menu or offer to take an order. Eventually I had to go to a waitress and ask what I needed to do to get service. - The Casino is on the second floor and cannot be accessed by the escalator. After being here 2 days I called the manager to ask why the escalator had not been working to reach the casino. He blamed the casino and said he would look into it. 36 hours later it still is not working, and when I asked the lady at the front desk she said "There's a stairs sir." Just another sign of the general lack of care fo the staff and poor upkeep of the hotel. - The Gondola restaurant has decent food, but terrible service. The first time I ate they brought not my food, but we eventually had to ask someone else about my coworkers meal because our waitress disappeared, then after finally eating it took another extreme wait to get the bill. Also, its worth noting that this is the only Italian restaurant I have ever eaten in that does not provide bread - My second try at the Gondola I ordered Lasagna, which is on the menu, only to be told they were out of lasagna - note this is 6:30 pm on a Saturday and the restaurant is virtually empty I would never have stayed at this hotel if not for the 4 star rating. Based on service, amenities, maintenance, and comfort this hotel was absolutely not close to 4 stars. I travel extensively and have been coming to the Philippines for over 10 years, and this is by far my worst hotel experience in this country. There is one person in this hotel that deserves positive recognition, and that is the lady who takes care of the egg station at the breakfast buffet. She is not only perfect on her cooking methods but is exceptionally pleasant and extremely productive.

At all levels the hotel was excellent and I would like to thank you for providing this kind of high qualty hotelswith adequate price.

Amazing....good food, excellent reception, high class room....etc.

Staffs are all helpful and friendly. Abundance of restaurants inside the building. Room which is where I mostly stay is average and bathroom needs improvements and a maybe little fixing. Still, can be recommended.

this is a nice hotel with great staff and food poo is wonderful love this location.

1 Salinas Drive Lahug Cebu Cebu

Room options

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Ambassador Room (With Access to Ambassador Club Lounge)

King 1 | Twin 2 | Sleeps 3

Ambassador Suite (With Access to Ambassador Club Lounge)

King 1 | Sleeps 3

Executive Suite (With access to Ambassador Club Lounge)

King 1 | Sleeps 3

Guest reviews for Waterfront Cebu City Hotel & Casino

Everyone (5) Couples (15) Business (5) Family (4) Friends (9) Other (11)
4

recycled linens and towels

Everyone

I observed that sometimes they dont change the linens and towels into a new one, recycled. Unsecured elevator entry that non-guest can go in and out without checking if they heve permission the the guest.

By , from New Jersey, NJ on Apr 23, 2017

5

was a great place

Everyone

It's unbelievable to stay there, like being home but a better atmosphere.

By , from Florida on Oct 12, 2016

5

elegant hotel

Everyone

Very smooth stay, pool is great, gym has all the equip. Buffet very good

By on Oct 8, 2016

5
Everyone

My overall experience was excellent. I only had 1 weird incident on the day of my check out. I haven't checked out yet and came back to the room from the lobby, and housekeeping was in the room and was going about my room as if I was checked out. I told her that I havent checked out yet, and she hesitantly left the room. But otherwise I had an excellent experience.

By , from USA on Jul 24, 2016

5

large hotel with a great breakfast buffet

Everyone

Great place to stay !!! Great breakfast buffet and great Italian dinner

By on Feb 20, 2016

5

waterfront really?

Couples

If you are looking east for a water view, you will have to strain your eyes to see it. It is more like a mountain view when looking west. Having said that, it is a great place to stay. It has the largest breakfast buffet that I have ever seen. The food is all great. Staff are very friendly and accommodating. I will be definitely staying there again on my next trip.

By on Sep 9, 2015

4

awesome tourist trip

GetawayWithFriends

Great place for the price! Great buffet breakfast!

By on Sep 6, 2015

3

reasonable stay.

Couples

Hotel accomodation is good. A lot of in house restaurant choices. Clean facilities.

By on Aug 5, 2015

5

great accommodation

Families

The hotel is very clean and organized. The staff are very helpful, accommodating and very polite. The buffet breakfast was excellent, food selections are great my wife was able to enjoy a sumptuous Filipino breakfast while my 6 year old son and myself were able to enjoy an equally delicious American breakfast. The hotel location very accessible to the 2 major shopping areas where my wife would usually meet up with her friends. Our overall experience was great and we would like to come back and stay in this hotel and would recommend it to some of our friends back home. The only thing that I can say for improvement are their casino slot machines/games they're not as great as in the US but other than that this is one of the best hotel we've stayed here in Cebu!

By on Jul 12, 2015

5

great place to stay!

Singles

I have stayed in this hotel on two separate trips. Both stays were very good. I highly recommend this hotel. The pool was large and well-kept. The fitness center was also very good. This hotel offers full services: hair dressing, massage, dining. The breakfast that is included in the room price was awesome -- lots of fresh fruit! The concierge was very helpful in identifying interesting things to do. It is also very easy to get from place to place from this hotel because the flow of taxis to and from hotel is very good.

By on Jul 6, 2015