Dulcinea Hotel and Suites3.0 out of 5.0
Recent guest reviews
Certificate of excellence that this hotel has is thanks to the service they provide and nothing else. I would rate the facility itself 3 stars but the service 4 stars. We got the standard room and It is bigger than most other rooms in other hotels. Bigger bed also and comfortable to sleep in. This hotel offers free pickup and droppoff why many guests here are in transit. But that doesnt mean its low standard in any way or boy suitable gor longer stay. Sure the area arround is not nice at all and that is the big minus here but as long as you dont walk outside, just take taxi or are here on short transit stay then that doesnt matter at all (there is a mall infront of the hotel. you just go out left, take the walking bridge and then you are on the other side of the road, 3 minutes walk. in that mall they have some returants, shops and a supermarket if you want to eat or buy some stuff but not go far or by taxi). Our hoteldriver from the airport was late more than half an hour, they blamed it on traffic but I was not so convienced and believe he started driving from the hotel after we arrived. But there was still one guy from the hotel waiting with my name on sign on time at airport and who called the driver once he met us. Once we arrived at the hotel I was postivily suprised by the service and the size of the room. For example they let us checkout one hour later without charging and still dropp us off at airport due to later flight. We also changed the drop off time twice and that was ok, no charge for changes. Also they lend us a waterboiler because i wanted to drink black tea (there is only green tea in the room besides the coffe). The breakfast is included and is served to the room with additional coffe if wanted. There is 2 versions of the breakfast and you can see both in the picture I uploaded, western is the egg dish while the other 2 with the fruits is the philippino breakfast. There is safebox in the room also. This is a good hotel with a great service. its good not only for transit but for a longer stay also as I mentioned before, but ofcourse that mean longer drives into cebu city due to distance if you heading that way and is traffic.
My boyfriend and I stayed here for 2 nights and 2 days. The place was skechy at first because you had to go upstairs to the third floor to get to the hotel itself. The room was nice and it was okay for the price we paid. Our first night was really nice because the receptionist was very accommodating. We had to leave early in the morning for our excursion and the receptionist made sure we had breakfast. She also booked us a shuttle in advanced for when we leave. The service started to decline when the second night came, when the staffing changed. They don’t greet as much as the previous night’s staff, and we didn’t get breakfast the next day. We were told that breakfast was from 7-10am. I asked where we can eat breakfast in the hotel and they said they’ll be the one to bring the food in the rooms. My boyfriend and I waited until 10am until we went out of the room to ask for our breakfast. The staff said they ran out of breakfast and they weren’t serving any more for the morning. My boyfriend and I had to go out and get food across the street. Luckily, the hotel was right across from the mall.
We stayed in here for our first night in Cebu. The staff were excellent and at the airport waiting for us - even after a flight delay - absolutely fantastic service. The staff were very friendly and there to help out. The rooms were fantastic size with a very comfy bed. The hotel is very close to the airport and close to the local shops. Perfect stay after flying. ATM machines nearby. In driving distance also to the port. The breakfast in the morning was outstanding and served to the room which was exceptional! Great customer service. Well recommended.
The room was good and clean. The location wasn't amazing, but we knew that going in. The shopping mall nearby is extremely convenient. It has a little market and a grocery store, which was nice to walk around in after a long day of adventurous stuff.
We checked into the hotel on March 15 for an overnight stay and reserved a family suite. Room was cleaned and very big with simple decor. One should also note that there isn’t a pool here. It’s true that the hotel needs a makeover but one can’t ask for more if it’s just for a night’s rest. The receptionist was extremely helpful with directions to Scape Skydeck and very informative Cebu. Property is centrally located near the airport and a mall sits directly opposite the hotel, so it’s very convenient. What’s great was that the staffs bring the preordered breakfast into our room in the morning. What more could one ask for! Kudos guys
Globally, It was a good choice but we spent only 2 nights. Ask for ocean view. Good: - big room and big bed - friendly staff - location Can be better: - no lift as lobby is only accessible with stairs - no swimming pool - I am not a big fan of the glass door of the bathroom. You cannot have really privacy when you use toilet. - no restaurant but there is a mall on other side of road.
A great option if you're looking to stay somewhere near Cebu airport for the night. The suite which we were kindly upgraded to was well-appointed - appreciated the bath - and there was a mini-mart located conveniently at the ground floor of the hotel entrance. The hotel also offers a complimentary airport pick-up, just arrange in advance of your arrival.
It's a small room and the air condition is leaking water. And with bad smell in room. But the server guys all are warmly, the owner of this hotel should improve the room clean or nobody will come here again.
Just stayed here for one night in transit to El Nido and I feel like I could've definitely gotten a better room for the price I paid. The wifi was terrible and I had to call the staff like twice to get it fixed, and also the hot water kept going out in the bathroom and the staff had to come again, twice to fix it. The staff was very friendly and eager to help and quick response time but also very frustrating that I had to keep calling them to fix things. The bed was not as comfortable and the bathroom was small. The breakfast was okay, it got the job done.
Clean room and friendly staff. Close to the airport, only 100 pesos with the taxi. But no window, holes in the sheets and just of the main road, kind off sketchy neighbourhood. They can arrange transfer to and from airport, but not late at night.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Dulcinea Hotel and Suites places you next to Gaisano Island Mall Mactan and within a 5-minute walk of other popular sights like Lapu-Lapu City Hall. This 18-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking. Centrally located in Lapu Lapu, the hotel is also within a 30-minute drive of Magellan's Marker and SM City Cebu.
Start your day off right with a free continental breakfast. Order from 24-hour room service to satisfy your hunger without leaving your room.
All of Dulcinea Hotel and Suites's 18 soundproofed rooms provide refrigerators, minibars, and free local calls. Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries, and memory foam beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include safes and desks.
Dulcinea Hotel and Suites features free WiFi in public areas, a meeting room, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a gift shop.
Reviews from Trip Advisor
78.0% of guests recommend this hotelTotal of 136 reviews