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Hotel Val De Neu

5.0 out of 5.0

Recent guest reviews

Super hotel with first class service! Room (with child bed) was fine although 'airco' really required fine adjustments throughout the stay! Reception staff and concierge service was superb, as was the ski locker facility situated by the first lift. Breakfast was a feast, although I do personally object to having a chocolate fountain present - it's difficult enough getting kids to eat the correct things, without having this obstacle to overcome too - totally unnecessary! Restaurant (Italian) was delicious - globally (including La Bosque) a little over-priced. Overall a very pleasant family stay in a 5 star hotel!

Stayed for the first Time in that Hotel, and was extremely impressed with the quality of the product, and the service with very efficient and friendly staff, which is not always easy in Mountain resort, with HOTELS that are opened only few months in the year. True that overall its not cheap, however, quality is not cheap, when provided. 🙏🤗

A good hotel but doesn't worth the money. It could be a good 4 stars hotel. Our junior suite was quite small & grey black color, quite depressive. Restaurants are ok but not particular interesting. In general the the service is ok but depends on person. SPA is nice but small and charged. Indeed the location is perfect, nice kids park, good service in ski lockers, thanks to Kevin.

WARNING - if you have kids who have a favourite toy to sleep with put it in a VERY safe place in the morning. My daughter has slept with the same toy mouse every night since she was born. My daughter is now 12 years old. We think housekeeping scooped up 'mousie' when cleaning the room. Staff werent overly helpful in helping us recover her. Still waiting. Broken hearted. Otherwise, good hotel in a good location and on the whole good service.

Money, money.... charge for everything. Beyond a joke. Closed main restaurant during the week, alternative was poor, cold cooked breakfast. Nice staff. Nice hotel. Spa overpriced. Management questionable.

We booked the ski week arriving at the Hotel on Sunday the 12 and leaving Thursday the 16th Feb 2017. We specifically mentioned during the booking process that as we were booking ski class for my wife and four year old son on Thursday we would need the late check out. This was important for the organization as we paid the Forfait (Skipass and Ski lessons until the 16h would really hoped to get the late check out). The poorest thing is that the hotel is not able to tell you if you can make use of the late check out until Thursday morning 8 o'clock of the 16h of Feb. Having been at different 5 star resort to me this is something unacceptable. In fact it gives me the impression that the Hotel took advantage of selling the Forfait putting as in a condition not to be able to use it. I am still hoping to get the late check out but the communication amongst the reception employees or the internal policy that they might have is very guest unfriendly. At this point I would be very surprised should we still get the ok for the late check out tomorrow morning. As this is apparently the best Hotel in Baqueira I do not really would like to find out what the other Hotel are like… The webpage presentation is very poor. The online booking makes it impossible to book for a couple and a child as the options on the webpage are limited. Definitely needs improvements. Five Star is definitely overrated and still a long way to go to compete with other ski resort across europe.

We were intrigued by a friends recommendation to ski in the Spanish Pyrenees in Baqueira Beret so after a lot of research we decided n the Hotel Val de Neu. It is part of the Hoteles Santos chain which has locations in Barcelona, Madrid, Valencia, etc... location is hard to beat. A 1 minute walk to the gondola and on the edge of the village. Each room has a private locker in the gondola building for skis and a boot drying rack so you can walk over in comfort in street shoes, and boot up, take the private elevator and you are at the lift. The hotel itself is recently built in the Catalonian style of stone and dark wood and fits in well with its environs. The service is excellent and friendly with an English speaking staff. There is a gym and good sized spa and three restaurants. We ate at the Bistro and La Nonna the Italian option. Food is good but not great. Breakfast is a buffet and fairly good. Rooms are modern with resonable amount of storage but the basic rooms are quite small. Bathrooms are well laid out if small and they do have showers(something you don't find everywhere in Europe) but lighting is poor. Beds are very comfortable if you like one on the softer side and surprisingly you get a choice of two different pillow densitys. This struck us as a very nice four star but doesn't quite match up with its competition in the US. Admittedly it is in a less traveled area and is being judged by European standards, and I don't know if you can do much better in this town, but it isn't an Aman or the Penninsula. We did have a great time and would recommend the Val de Neu, but not quite a 5 star.

We had a very good stay in one of the suites in January this year . Rooms are a little dark but otherwise comfortable and all staff are v friendly and helpful - the hotel is approx 50 meters from main cable car so isn't strictly ski in out but you do get a full locker at the cable car station so all very convenient and the main relaxing area had a nice open fire with plenty of space to relax Breakfast is good with all the usual amenities but we didn't eat at the restaurants as the reviews didn't seem great and at first glance were expensive - would highly recommend eth bistro in vielha just down the road along with many of the tapas bars their as much more lively and better quality than what we found in baqueria - the bar just next to the hotel Nhac baqueira we tried and didn't think much of at all- and for eating on the slopes 5 jotas at the top of the first gondala was recommended to us and we very much enjoyed but make sure you book as is full just about every day Only moan re the hotel was after we were told you had to pay 40 euros per time you wanted to use the spa- this is the price of a full circuit with various jets etc - I.e you can't just pop into the sauna at the end of a skiing day as you can in every hotel I've stayed at which was v annoying so we didn't use it Overall v good hotel - there was a good kids eating area that we saw as well and would happily return

We been there for 5 nights and was really nice, we will come back for sure with daddy too... My son like a lot hotel, but mini club was only for small children , because for bigger children only one play station working and was always busy... Service is fast and good, breakfast is magnificent... Generally 5 star hotel how need to be..

My wife and I visited along with two friends for a week in January. Although I below list some shortcomings I believe could be easily rectified, I want to put this in context. The positives far outweighed the negatives and all 4 of us would definitely return, both to Baquiera and the hotel itself. Baquiera Skiing Simply put, we came to ski and the skiing was therefore most important to us. In the past, I've skied in France, Italy, Austria, Switzerland, and my native USA. This was my first time skiing in Spain. Our first three days in Baquiera was basically a wash-out. The snow and winds were so bad that either the area was completely closed or only a few bottom lifts were open. Of course, that can happen anywhere. We had great conditions our next (and last) three days. Great snow. Lots of sun. Obviously, in terms of the extent of the resort, this is nothing of the magnitude of the Trois Vallees or Dolomiti Superski. Nor does the mountain have the great restaurants you might find on the slopes in France or Italy. But this is a case of less being more. What the place also doesn't have is lines. We'd repeatedly find ourselves on pristine trails with perfect snow and jaw-dropping views --- and wonder why there was absolutely no one else in sight. The trails tend to be groomers, but some are pretty long. Since that's what I like, I was very happy on the slopes (once the storm passed.) The people who wanted more challenge could and did go off-piste. One other key point that should be noted: everyone from lift attendants to waiters to locals was SO FRIENDLY. Baquiera-Beret When I booked the trip, I thought that the area encompassed 3 villages -- Baquiera, Baret, and Bonaigua -- that collectively constituted one ski resort. Actually, there is only one village, Baquiera itself. The other two places are nothing more than named sections of the ski resort. No one lives there and there are no hotels either. And Baqueira itself has no history. It is a purpose-built village for skiing. So you will not find anything of historical interest in the town itself. That said, it has some wonderful restaurants and I'm told that some neighboring towns have points of interest, this assuming you have a car. The Hotel's Location The hotel is actually located in an indoor mall along with another hotel, a couple of high-end shops, a Hagen-Daz ice cream store, a mini mart, and some 5 or 6 ski shops (some of which also offer ski lessons). The lowest level of the gondola is located about 30 steps or so beyond the end of the mall. So, with that exception, your walk to the gondola is indoors Also, you get a ski locker in the same building as the gondola. So, the walk to the gondola is mostly indoors and made in sneakers or shoes. After you go to your locker and don your ski boots, you are basically an elevator ride away from the gondola. Although you might be led to believe from the ski map that there are two gondolas: one leading from the Ruda/mall area to the base of the mountain and a second running from the base roughly a quarter up the mountain -- that is not the case. There is only one gondola with three different stations, meaning that the gondola you board near the hotel takes you high enough to ski (although you will have to take additional chairs to get all the way up the mountain). The bottom-line: the set-up is insanely convenient. Hotel Val de Neu Highpoints (in no particular order) 1) Super friendly staff. Everyone we dealt with was positively welcoming and went out of their way to be helpful. 2) comfortable room (junior suite) with well-designed layout 3) location (see above) 4) really nice spa pool that includes a connected outdoor hot tub and many gizmos that spray water at you from one angle or another 5) the two hotel restaurants we tried, the Italian restaurant and the fondue restaurant, were fine albeit no more than that. (The bistro is basically a glorified snack bar with waiter service.) 6) the lounge is nice setting for drinks Hotel Flaws (in no particular order) 1) for whatever reason, the water area is closed all morning. It would have been nice to limber up there at the start of the ski day, but the policy regarding access made that impossible. 2) The hotel's higher-end restaurant, The Bosque, was closed all week. We were told it was closed for menu renovations. 3) we were not told at time of booking that the lead restaurant would be closed. Had we been told that, I doubt that we would have booked the room with half-board. Nor were we offered when checking in any option to step away from the half-board. Nor were we offered a partial rebate 4) Hey, get some new music We had breakfast for seven consecutive days... Each time the same Nora Jones album. We were in the lounge seven days in a row.... And each day heard the same Nina Simone tape (with her singing non-jazz songs from the 60's, including Mr. Bojangles and Pirate Jenny). Now, I like Nora Jones and Nina Simone, but...... ----------------------------- I would note that each of the above-noted issues can be easily solved. If that happens, a hotel that we all enjoyed will then be even better

Calle de Perimetrau, s/n Naut Aran Lleida

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Ski-in/ski-out access

Located in Baqueira, Hotel Val De Neu is 0.8 mi (1.3 km) from Baqueira Beret Ski Resort and within a 10-minute drive of PyrenMuseu. This 120-room, 5-star hotel has ski-in/ski-out access, a full-service spa, and 4 restaurants. It's in the mountains and also within a 20-minute drive of Valle de Aran Museum and Vielha Ice Palace.


Relish the regional cuisine at Restaurante El Bosque, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 8 AM to 11 AM.


All 120 heated rooms feature minibars, espresso makers, and safes. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include phones and desks.

Property features

Guests of Hotel Val De Neu have access to ski-in/ski-out access, a full-service spa, and a children's pool. If you drive, self parking is EUR 22 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 240 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a 24-hour health club, a spa tub, and a sauna.

Room options

Suite (Neu / 2 Adults)

Queen 1 | Sleeps 2

Royal Suite (Neu, 4 adults)

Queen 1 | Sleeps 4

Classic Room (Neu - 3 adults)

Full 1 | Sleeps 3

Superior Room (Neu / 2 adults)

Queen 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 287 reviews