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Hotel Val De Neu

5.0 out of 5.0

Recent guest reviews

We have been going to the Val de Neu every year for the last 5 years. We are completely in love with the hotel and its amenities and great staff. It is very beautiful, luxurious and comfortable. My son loves the kids club and always meets new friends. The restaurants at the hotel are delicious and the breakfast buffet is the best. It has been the highlight of our year and we can't wait to go next year.

Recently returned from 5 days of skiing. We enjoyed our hotel stay and would recommend it for others but with the following remarks. I have skied very extensively in Austria and Italy over many years and can with assurance say that this hotel would not be 5 stars there. A good solid 4. I know that countries rate their hotels differently and wanted to make this observation in order to manage expectations. Although the spa is lovely there is a per person charge of €40 for each entry! I was very disappointed. Truly an unfriendly guest policy. In my opinion, charging "a la carte" for a basic service in a supposedly 5 star hotel is simply unconscionable. I would also like to mention that the pool is NOT a swimming pool, in that it is small, very shallow and irregularly shaped. It is not possible at all to swim in it. On the hotel web site it is noted as a recreational pool. I do not believe that is a clear enough description to inform potential guests that there is no swimming going on. Overall, great location for the ski lifts. Very nice breakfast. Very nice staff.

This hotel is worth their 5*, with according amenities, quality restaurants and considerate service. Besides what you can expect in this hotel class, following deserves an extra mention: - Royal breakfast buffet, among the best ever in my experience - Perfect ski service: lockers under the Baqueira cable car next to the hotel = zero ski dragging - Great care Take note that the beautiful Spa is not free, and children must be at least 16 to access. Valet parking available at 20€/day.

The hotel is beautiful, very well located and the service excellent, especially the director Ludovic who is extremely nice and helpful! The hotel is really kid friendly which is not often the case. Our son was so happy and did not want to leave! Thanks and hope to come back very soon!

Super hotel with first class service! Room (with child bed) was fine although 'airco' really required fine adjustments throughout the stay! Reception staff and concierge service was superb, as was the ski locker facility situated by the first lift. Breakfast was a feast, although I do personally object to having a chocolate fountain present - it's difficult enough getting kids to eat the correct things, without having this obstacle to overcome too - totally unnecessary! Restaurant (Italian) was delicious - globally (including La Bosque) a little over-priced. Overall a very pleasant family stay in a 5 star hotel!

Stayed for the first Time in that Hotel, and was extremely impressed with the quality of the product, and the service with very efficient and friendly staff, which is not always easy in Mountain resort, with HOTELS that are opened only few months in the year. True that overall its not cheap, however, quality is not cheap, when provided. 🙏🤗

A good hotel but doesn't worth the money. It could be a good 4 stars hotel. Our junior suite was quite small & grey black color, quite depressive. Restaurants are ok but not particular interesting. In general the the service is ok but depends on person. SPA is nice but small and charged. Indeed the location is perfect, nice kids park, good service in ski lockers, thanks to Kevin.

WARNING - if you have kids who have a favourite toy to sleep with put it in a VERY safe place in the morning. My daughter has slept with the same toy mouse every night since she was born. My daughter is now 12 years old. We think housekeeping scooped up 'mousie' when cleaning the room. Staff werent overly helpful in helping us recover her. Still waiting. Broken hearted. Otherwise, good hotel in a good location and on the whole good service.

Money, money.... charge for everything. Beyond a joke. Closed main restaurant during the week, alternative was poor, cold cooked breakfast. Nice staff. Nice hotel. Spa overpriced. Management questionable.

We booked the ski week arriving at the Hotel on Sunday the 12 and leaving Thursday the 16th Feb 2017. We specifically mentioned during the booking process that as we were booking ski class for my wife and four year old son on Thursday we would need the late check out. This was important for the organization as we paid the Forfait (Skipass and Ski lessons until the 16h would really hoped to get the late check out). The poorest thing is that the hotel is not able to tell you if you can make use of the late check out until Thursday morning 8 o'clock of the 16h of Feb. Having been at different 5 star resort to me this is something unacceptable. In fact it gives me the impression that the Hotel took advantage of selling the Forfait putting as in a condition not to be able to use it. I am still hoping to get the late check out but the communication amongst the reception employees or the internal policy that they might have is very guest unfriendly. At this point I would be very surprised should we still get the ok for the late check out tomorrow morning. As this is apparently the best Hotel in Baqueira I do not really would like to find out what the other Hotel are like… The webpage presentation is very poor. The online booking makes it impossible to book for a couple and a child as the options on the webpage are limited. Definitely needs improvements. Five Star is definitely overrated and still a long way to go to compete with other ski resort across europe.

Calle de Perimetrau, s/n Naut Aran Lleida

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Ski-in/ski-out access

Located in Baqueira, Hotel Val De Neu is 0.8 mi (1.3 km) from Baqueira Beret Ski Resort and within a 10-minute drive of PyrenMuseu. This 120-room, 5-star hotel has ski-in/ski-out access, a full-service spa, and 4 restaurants. It's in the mountains and also close to Via ferrada Poi d'Unha and Banhs de Tredòs.


Dining

Relish the regional cuisine at Restaurante El Bosque, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to 11 AM.


Rooms

All 120 heated rooms feature minibars, espresso makers, and safes. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include phones and desks.


Property features

Guests of Hotel Val De Neu have access to ski-in/ski-out access, a full-service spa, and a children's pool. If you drive, self parking is EUR 22 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 240 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a 24-hour health club, a spa tub, and a sauna.

Room options

Suite (Neu / 2 Adults)

Queen 1 | Sleeps 2

Royal Suite (Neu, 4 adults)

Queen 1 | Sleeps 4

Classic Room (Neu - 3 adults)

Full 1 | Sleeps 3

Superior Room (Neu / 2 adults)

Queen 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 307 reviews