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Reviews

4.7 / 5Exceptional
138 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Bell Tower Park
    4 min drive
  • Popular Location
    Raccoon Lake Park
    12 min drive
  • Popular Location
    Roundhouse Wine Company
    13 min drive
  • Airport
    Mount Vernon, IL (MVN-Mount Vernon Outland)
    41 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-02-29. Try updating your dates to see prices for your trip.

    About this area

    Centralia

    Best Western Plus Centralia Hotel & Suites is located in Centralia. West Access Marina and Governors Run Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Clinton County Fairgrounds and Salem Fairgrounds.

    Popular Location

    What's nearby

    • Bell Tower Park - 4 min drive
    • Raccoon Lake Park - 12 min drive
    • Roundhouse Wine Company - 13 min drive
    • Crooked Creek Winery - 16 min drive
    • Spillway Recreation Area - 21 min drive

    Getting around

    • Centralia Station - 3 min drive
    • St. Louis, MO (STL-Lambert-St. Louis Intl.) - 79 min drive

    About this property

    Best Western Plus Centralia Hotel & Suites

    This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite. All 61 individually decorated rooms feature free wired Internet and pillowtop beds. Guests can appreciate conveniences like refrigerators and microwaves, and other amenities include coffee makers and LED TVs.

    Property amenities

    Internet

    Available in all rooms: Free wired Internet
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free RV/bus/truck parking

    Food and drink

    Free buffet breakfast available daily 6 AM–10 AM

    Things to do

    24-hour fitness center
    Indoor pool

    Family friendly

    Cribs/infant beds (surcharge)
    Grocery/convenience store
    Indoor pool
    Microwave
    Refrigerator
    Rollaway/extra beds (surcharge)

    Conveniences

    Elevator
    Free newspapers in lobby
    Grocery/convenience store

    Guest services

    24-hour front desk
    Daily housekeeping

    Languages spoken

    English

    Business services

    Business center
    Meeting rooms

    Outdoors

    Picnic area
    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Cribs/infant beds (surcharge)
    Pillow-top mattress
    Rollaway/extra beds (surcharge)

    Bathroom

    Hair dryer
    Shower

    Entertainment

    43-inch LED TV
    Premium channels

    Food and drink

    Coffee/tea maker
    Microwave
    Refrigerator

    More

    Connecting rooms available
    Desk
    Free local calls
    Individually decorated
    Individually furnished
    Iron/ironing board
    Phone
    Safe
    4.7

    Exceptional

    5 - Excellent
    111
    4 - Good
    21
    3 - Okay
    3
    2 - Mediocre
    0
    1 - Poor
    3
    4.9
    Cleanliness
    4.7
    Service and Staff
    4.7
    Amenities
    4.9
    Property condition

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort
    • Disliked: Staff & service

    Terrible customer service

    Upon arrival and checking in I wasn’t greeted by the staff. In fact the exact opposite. One of the ladies looked to the other woman who was working the front desk and said “ wow.. another person checking in.. this weekend is nuts.” Like we were putting them off in some way. I mentioned to the woman I had booked our stay over a month ago and before I did book my stay I called the hotels direct line and asked if I could have a small pool party for my sons birthday party and that I’d have 8-10 boys all the age of 9. The woman on the phone said oh no problem at all!!! I asked if she would just put a note in my reservation that it would be from 3:30-5:30 she agreed to do so. So, when I brought that up to the woman when I was checking in she said there is no note in here and you cannot have a party we’re too busy, absolutely not. The other front desk woman kept shaking her head saying “ nope, nope, cannot have a party.” I argued that I had this all planned well over a month ago and that I called ect and would NOT had booked this trip in the Suite if I couldn’t have the party then asked to speak to the manager. They ignored my request and said very angrily “ well you cannot have more than 6 kids and you need to be out by 6.” I could go more into detail of the complete rudeness on both of their parts but I’m tired of typing. Was the worst customer service I’ve seen in quite awhile. I will not go back because of this. Best western of centralia you need to do better on your staffing.

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Everyone is helpful and friendly. Front desk staff greeted me with a smile and made sure i had everything i needed

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, property conditions & facilities, room comfort

    The facilities are very nice, clean and accommodating. The staff is very friendly. However, they could not provide me an invoice. This has happened on more than one occasion.

    Stayed 2 nights in Feb 2020

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