Best Western Royal George Hotel3.0 out of 5.0
Recent guest reviews
I stayed here for a business trip. The location was fantastic. There was the opportunity to go for a walk in the scenic countryside, have a look around the craft shops or pop to one of the cafes when we needed a break. Like others, I felt as though the hotel could do with updating in regards to decoration, plus the soundproofing between rooms could be dramatically improved.
We used this hotel after my daughter moved to Chepstow and have made a number of visits. I cannot praise the staff enough for the way they have accommodated our frequent changes in itinery - I could not have wished for better service. The rooms are a good size with comfortable beds and good facilities, whilst the breakfasts are very satisfactory - you certainly do not go away hungry. I find the atmosphere very relaxing.
Ideal if visiting Tintern, everything is on your doorstep, literally. The breakfast is large and very good , the staff and knowledgable and engaging, my only negative was that the rooms are particularly dated . They are clean and warm but dated . Dogs are allowed in some rooms and cannot be allowed in any other part of hotel , this was a negative for us , but for others it could be a plus . Nice stay
My visit this October marks the third anniversary of my mother and I staying at the Royal George Hotel for the first time. Since October 2014 I have stayed at the Royal George about eight times. It is a splendid hotel which I enjoy returning to again and again and have sampled in all seasons of the year. The owners James and Sammie with their team of friendly staff go the extra mile to get to know their guests and remember their requirements from previous visits. Since I last reviewed the Royal George the only change I have noted is the real ale. The Severn Vale Brewery Dursley Steam Bitter has now been replaced by Llandogo Trow Ale which is brewed about a mile or so up the road at Kingstone Brewery. The lounge bar is cosy, boasts a log burning stove, oozes charm and makes you want to linger over more than one drink! If like my mother and I you like your hotels to have a homely feel the Royal George fits the bill. I was surprised to read a recent negative review comment about the hotel being in a decorative time-warp. The present decoration suits the character, ambience and location of the building - modernisation would ruin it! The main stone building which houses the restaurant and reception is a historic listed building which is believed to date from the 17th Century when it was home to a local iron master. Later in the early 19th Century the building was converted into an Inn. All bedrooms overlook the garden, a pleasant place to relax with a drink on a sunny day. Most of the rooms are at ground floor level with four upstairs balcony rooms. There is just one step up from ground level which makes the ground floor rooms accessible for those like my mother with reduced mobility. The hotel also has a ramp available to facilitate wheelchair access to a room if required. Rooms are comfortable, clean and well presented. Across the River Angiddy which flows along the north side of the garden is a small holding which boasts a couple of cockerels. However, though we tend to sleep with the window open they have never bothered us and add to the rural charm of a stay at the Royal George. If you stay in the country you should expect rural noises so I am surprised at one or two negative comments about these. Food in the Cottage Restaurant located in the main building remains excellent with the Iron Master’s Stove Grill being one of the best mixed grills I have had anywhere. On the wine list there are several local choices with wine from Tintern Parva Vineyard and Glyndwr sparkling wine. Compared to some hotels have stayed at the wines are competitively priced. The hotel is well located for walks, Tintern Abbey is about 5 minutes walk from the hotel, with Tintern Old Station with its café and visitor centre around 1 mile away. For those travelling without a car the Chepstow to Monmouth bus stops right outside the hotel thus access by public transport is easy. The bus operates approximately every hour or so on weekdays, with reduced frequency at weekends. The Royal George is also located within a short drive of Chepstow Race Course - Home of the Welsh Grand National. Overall the Royal George offers excellent value for money – particularly if staying on the DB&B rates. Highly recommended and I look forward to my next visit in a couple of months.
If not for the location this place would be hard pushed to get three stars, and lucky to get 2 stars. Main fault is it appears to be stuck in a decorative time warp. I was not looking for top quality, but it does not look like there has been much serious investment in over 30 years. Receptionist at check in smelt very strongly of cigarette smoke, and receptionist on check out should make a little more effort to justify the 3 stars. Good location and lots of free parking were a plus, but overall experience was very dated.
Recently stayed for 3 nights and found the hotel very pleasant. All staff were polite and helpful, and the room was very clean with a large comfy bed. The room was part of the upper storey of the furthest block of extensions so, as other TA reviewers have noted, the relatively steep steps may be an issue for some folk. A couple of downsides: Being the end room we seem to have some background noise from below - boiler? Also the sound proofing between rooms could have been better, albeit being the low season the guests were limited in number, but the early morning cockerel knew no bounds! The breakfast was good, with lots of choice but, although the lunch and dinner menus looked tempting, we ate out at the local hostilities during out stay. Great location for walking to the Abbey, and an excellent base for other sight-seeing in the area.
We only stayed one night but we liked the atmosphere in this hotel. The lounge bar is comfortably furnished and the welcome from the staff is warm and friendly. The dining room is cosy and the food and service excellent. The only downside is that the bedrooms are chalet style reached externally and in the case of our room up a flight of steep concrete steps. Dragging heavy cases up there in the rain was rather difficult for us 70 year olds.
Friendly, helpful staff. Bar excellent for socialising, lots of comfortable seating. Room decor a bit on the dull/dark side, maroon and cream (actually throughout the entire hotel!) but on closer inspection clean as a whistle. Bed was very comfortable - sound proofing between rooms in the annex not perfect, but I had a good night's sleep until TWO cockerels started competitive crowing at 04.20! They were still at it on and off at breakfast time. Dinner was excellent - breakfast was so-so, my scrambled eggs, despite my request for them to be cooked soft/loose/runny were so hard and broken up as to resemble pale yellow gravel. I would have made a fuss but wanted to get on my way early and couldn't be ar**d to go through the rigmarole of reordering and waiting for a fresh plate to be delivered.
Good location, nice hotel, food average. We were welcomed warmly at reception and service throughout our stay was excellent. Overall an enjoyable and satisfactory visit. Would certainly stay again when in the area.
I stay here regularly with work. And I truly cannot find fault with this hotel. The staff are always around to help. The rooms are spotlessly clean and the beds are so comfortable. They also have a great menu. The location is great too. 200 metres from Tintern abbey and right in the middle of the beautiful Wye valley. Great hotel, great location.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 397 reviews