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Hotel Caracas Cumberland

3.0 out of 5.0

Recent guest reviews

The neighborhood is not safe and I don't recommend anybody to walk in the surroundings during the evening or night. Staff is friendly but don't speak English or other languish than Spanish. Don't forget that there is little food in general, in Caracas, so the breakfast will be very, very simple.

Like most travellers wary of Latin Amarican vagaries, I was very cautious about visiting Caracas, post Chavez and the rigged political campaign that put his party back in power. I was heartenend by the inspirational,athletic looking posters of their opposition leader on the way to and from the airport though! As I was on training with the British Council I went straight there and was advised that the safest hotel was right next door. The Cumberland Hotel suited all my needs. Room 901 was spacious, comfortable and contained a luxurious circular bath which unfortunately I did not have the time to utilise. There was internet access as well as television coverage of international as well as local channels. Staff were friendly, if not fluent in English, but as I was keen on using Spanish it made for added value to my trip. The metro is walking distance and there were many fine restaurants nearby, including La Huerta, which serves the most delicious meats. Food was typically Venezuelan with arepas, frijoles and carne manchada for breakfast, or you could go the usual route with traditional fruit, cereal nad toast. Arrangements to have a taxi back to the airport were easily made and all in all, I can say, that apart from the absence of toothpaste (I did take my own small tube) I wanted for nothing.

The only reason I booked this place as an American is because I heard Caracas is very dangerous and the hostals are not safe. With that said, I did not get murdered, robbed, or kidnapped while I was here. There. That was the positive. Here's the negative. ( Deep breath )...I stayed in room 802 where the WiFi is non existent. The hot water they claim is one for literally 60 seconds. Then it turns colder that an Antarctic winter. The faucet dripped all night and was never fixed. The view from the balcony was decent and I did feel safe. The bed I slept on was harder than Jerry Sandusky in a room full of boys. I slept on the couch because it was softer. The room was old, not updated and kinda smelled like a 1970's curtain that had never been dusted. For $91 US Dollars a night you will never, and I mean NEVER see me return here. The restaurant downstairs was ok, and the staff were very friendly. BTW, I forgot. William is the only guy there that sparks English. He's awesome and was very helpful. Other than that, I stayed in a hostal for $5.82 in Ollantaytambo in Cuzco, Peru and had a better stay than this place. You've officially been warned. Jerry

i arrived early in the morning 19th nov 2012 and went to the front desk. i did not speak spanish but there was a member of staff who could speak enough english. he said check in would be 2:30pm and directed me to a nearby restaurant. at 2:30 pm exactly i was checked in. i had to deposit 50 BsF the local currency for the tv remote. on entering there was a kitchen with refrigerator, kitchen counter and sink, and a cooking stove. parallel with the kitchen was balcony with a table an a couple plastic chairs. the view is of the city's buildings and the distant avila national park. then the next section was a den with a sofa and some chairs. after the den was the bedroom with television and wide closet space, and ample lighting. there was a touch tone telephone with a list of numbers for services and the reception desk. next to the bedroom is the toilet and bath. it was clean to use but i did not get warm water. next to the hotel is boulevard de simon bolivar a nice shopping area. i did not recognize the breakfast dish served at the hotel so i only ate milk and kelloggs cereal. i checked out of the hotel early on the 21 nov 2012 and one of the staff whistled a taxi for me. i paid 280 BsF to the taxi and was off to the international airport.

Im a Hotelier for over 25 years and I know whats going on in this kind of business, first of all upon arrival ( around 3:30 PM ) I have to wait over 40 minutes to get my room, i asked several times what the problem was and the only answer was SOON WILL GIVE YOU THE ROOM very bad attitude of all staff, rude and sad faces. Once i got my room ( i booked a suite ) the shape was horrible, carpet dirty, curtains old and were smelling like old, air conditioned old and not working property, sheets dirty, many lights did not work, shower old and dirty, water from shower was with no pression at all , did not have towels in the room, and when i asked was told to wait ( got the towels al 9 PM ) did not have iron and when i ask was told they did not let clients to iron in the room, and was offered to iron my cloth with the maid for a fee that i have to pay in cash at the moment, i had a meeting the following day so i need to pat the maid. the free breakfast was taste less and i could continue on and on

We were advised not to go into Caracas and so just transfered through the airport on to our next destination Los Roques - everything was fine. A friend decided to take the risk and went in to stay a night at The Cumberland. She was robbed of all her money as she arrived at the hotel probably by the taxi driver and only just managed with the help of the hotel staff to get back to the airport for her flight out the next morning. I would hate to be working for the tourist board of this country as it would appear that the capital city is now a 'no go' area for international travellers. My advice is to fly straight through or at the very least only stay at the Hotels immediately adjacent to the airport which ,unfortunately, are some of the most expensive in South America.

Rooms are smelling as the carpets are quite dirty.The breakfast, internet connection and hotel services in general were quite poor. Rooms on the left side of the hotel are exposed to 24 hour noise from the large aircond. machine at the ground floor. Lifts are suspect, breaking very often. We did not have any problem in the area, and went out for walk at midnight. This hotel is not worth 100 dollars a day,

Believe the horror stories about this hotel, it is by far the worst I've ever stayed in. I knew that Caracas was a dangerous city before I went, but nothing could prepare me for the sheer feeling of dread everytime I stepped outside into the street. It is situated in one of the most dangerous and crime ridden parts of the city, the Sabana Grande area. Even the home office warns people not to stay in that area, I found that out after I went there. The hotel itself was rundown, dirty and noisey, the staff were unfriendly and unhelpful and hardly any spoke a word of English, the breakfast (which was included in the price was inedible. The only good thing was the restaurant in the evening, the quality of the food was much better.

Dirty expensive, no service help in any case. Food was terrible and expensive. Location not really safe. Do not go there!!

I stayed in the Hotel Caracas Cumberland twice. This hotel was filthy. The carpets were so dirty I didn't want to remove my shoes. The staff was uncaring and unhelpful. The nightstand lights in the room didn't work. The air conditioning sounded like a locomotive and since all the knobs were broken off, there was no way to control it. The eigth floor smelled like they hadn't taken out the garbage in a month. Each room has it's own water heater, which was barely warm, and if you rushed, you could get through most of a shower before you ran out. There was no drinking water provided and the towels were frayed rags. The windows didn't close and the door to the patio didn't close nor lock. This meant that insects and street noise entered the room freely. The weekend noise was very loud from street parties until 2 am, and then the roosters started making nose at 4. I didn't dare try the breakfast. As bad as my rooms looked, I was afraid of what the kitchen might be like. During checkout, the desk person turned her back on the customers for 5 minutes while she completed a personal call. All this for a mere $150 a night. The internet service was poor and although advertised as "in-room" was really only available in the lobby or restaurant.

2da. Av. Las Delicias de Sabana Grande Caracas Capital District

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining

Located in Libertador Bolivarian Municipality within a short walk of Centro Comercial El Recreo, Hotel Caracas Cumberland is within a mile (2 km) of La Chiquinquira Church. This 119-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free self parking. Also near this Caracas hotel are Caracas Stock Exchange and Tolon Fashion Mall.


Dining

Free full breakfast is included with your stay and awaits you each morning. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 119 air-conditioned rooms feature balconies, sofa beds, and safes. Guests can enjoy free wired Internet and cable TV. Phones and free toiletries are also standard.


Property features

At Hotel Caracas Cumberland, guests have access to free WiFi in public areas, free newspapers, and laundry facilities. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. This hotel also has a gift shop.

Room options

Twin Room

Twin 2 | Sleeps 4

Junior Suite

Full 1 | Sleeps 3

Suite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

16% of guests recommend this hotel

Total of 144 reviews