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Fountains Hotel

4.0 out of 5.0

Recent guest reviews

I have been back from my stay for three days now, and was hoping that I would see my extremely experience in a new light after having given it the “calm-down” rule. Sadly, this is not the case. The hotel has signs in and around the building requesting that feedback is given, so here are my thoughts. When a hotel has a 4-star rating on its front and back doors, (not sure which grading they are using), one would expect 4-star service etc. However, after a 6-day stay at the Fountains Hotel I'm afraid I don't believe they even deserve 2 stars. On arrival the staff were friendly enough. The key card is on a keyring holder so you can't put it in your wallet and is a burden. The room was small and very hot on arrival. the aircon unit was an old unit with no remote (4-star?). Thankfully it did work but with no remote made keeping cool at night difficult (4-star?). The door looked as if it had been hand painted and there was paint over the emergency escape routes. The carpet looked as if it hadn't been cleaned for a very long time and was stained in places (4-star?). The bed was big, double or queen, but the sheets were old and very thin (4-star?). The room had 2 coffee cups and only 1 teaspoon (4-star?). There were no drinking glasses present. (4-star?). I asked reception for drinking glasses and was told I should've asked for those when I booked in!!!!!! (4-star? - really?!?!?!?). The bathroom was an absolute disgrace! The shower didn't have a shower head and the tap controller kept falling off. There was also no shelf or anything similar in the shower to leave soaps, shampoos etc. The water was tepid at best, and on two mornings even bordering on very cold. As Cape Town is on level 5 water restrictions I didn't want to have the water running for 10 minutes before it became even remotely warm. I reported the lack of hot water and the receptionist assured me it would be looked at. At no point did she EVER get back to me to say it had been fixed or that the problem had been escalated (4-star?). My night-time shower proved that nothing had been done about the hot water or the shower head for that matter. They had fixed the tap controller though. There are clear posters in the bathroom saying that if you want your towel changed then leave it on the floor. I never left my towel on the floor and despite this, it was still changed - water restrictions. On the second last day my hand towel was taken and never returned (4-star?). The food at breakfast was certainly no better than a garage off one os SA's highways. There were two mornings when I left my food because it was old and stale. There were no signs on the food dishes indicating what each dish was (4-star?). One evening I wanted to eat in and was told that I could make use of the buffet for R250 a head!!!! WOW the prices certainly are 4-star! After my breakfast experiences, I certainly wasn't going to risk that! There is also no parking allocated and on arrival was told I had to park in the parking belonging to the flats/business next door! (4-star?). I'm afraid that this hotel, in my humble opinion, does not deserve 4 stars at any level what so ever. I stay in up to 10 hotels a year of varying grades but I have NEVER been this insulted to expect to accept that this hotel is worthy of 4 stars! Whether you use this information or not is up to you, but I will not set foot near your hotel again.

Easy to locate this hotel (opposite the fountain) . We did a full tour of the facility with one of the Hotel's main PR person's: Sally. She showed us a few rooms and conference rooms. The Hotel looks modern and well maintained. Pricing is competitive aswel. Lunch time we had the honor of trying out the restaurants buffet (accessible to the public at a surprisingly low rate per person). For me, the Seafood and desert servings were delicious. There is a chef on hand to cook your chosen cuisine.

Well located for travelling in and around Cape Town. Accommodation was adequate, service very good and the food average. We stayed two different nights in two different rooms. First night great second night not so good a standard - cracked sink..

The first things you see when you come in a hotel are the people in the reception; there were friendly and helpfull, and can be sayed for all the people working in the hotel. The hotel lseems to be at first sight its four star value but on closer inspection the hotel appears to be in decline. The room is rather small but nice and the bathroom is good. The worst of our stay was the noise on the room comming form the airco in the badroom and from the noice in the street: When someone sniffs his nose on the street, you hear it in the room. Breakfast was very good and also the dinner (buffet) was very good with a good 'ambiance'.

Hotel with the central location is good with good breakfast and dinner options. The only negative comment is that the surrounding is not safe to walk after 6 pm. Otherwise our stay was good at this hotel

Stayed at the hotel for business reason for 4 nights and i appreciated the central location (you can walk to the Waterfront), the super friendly and helpful staff and the very fair rates. Rooms have all they need and are clean. A good choice for a business stay

We stayed for 3 nights at the end of our three week holiday trip and this was the worst hotel of the trip. Though it was nicely located in the city center the first room was noisy and the bed had a huge dent in it making sleeping uncomfortable. We woke up without heated water due to a hotel wife issue and the chef at the breakfast buffet baked a half raw egg. We got a new room for the second night but the bath missed a bath plug and the knob to switch to shower was stuck. Wanting to go to the pool and sauna turned out we needed to go to the sister hotel because the in house facilities were no longer there. The sister hotel upon arrival (300m walk) had a non heated outdoor pool on the third floor and the sauna was only half functional. All in all a below par experience.

We arranged a large conference there last weekend - 2nd year in a row we have used Fountains Hotel. Delegates were happy with the hotel. The staff and manager went the extra mile for us. The check in was efficient, we had two big dinners there and there was plenty of choice on the menu and no one went hungry! The chef was very accommodating. The accommodation is good 3.5* to moderate 4* level and has been modernised over time. The beds were firm and very comfortable. Breakfast had a slightly above average selection and choice of items but there was something for everyone and I guess it is good for the star rating of the hotel. My room was high up facing the Fountains circle and I could hear people singing and shouting half the night which was a bit bizarre! It is located in / near the city centre which is the older part of Cape Town but is very accessible to the V&A Waterfront and nice restaurants in town and further afield. Worth staying at if you are looking for this level of hotel.

very comfortable room spotlessly clean iron and ironing board delivered when requested, wonderful breakfast and fantastic evening buffet, very friendly and very helpful staff, would definately stay there again.

Fountains Hotel 1 St Georges Mall, City Center, Cape Town, 8001, South Africa Priyanka Manish Jain Kolkata India. Location is very good. Staff are very good & nice. Good service. Nice place to stay...

Reviews from Trip Advisor

Trip Advisor aggregated rating

48% of guests recommend this hotel

Total of 541 reviews