Fountains Hotel4.0 out of 5.0
Recent guest reviews
Myself and my daughter, were booked in a guesthouse but we were unhappy to stay as booked as we were not informed that it was a room in a house and not a guesthouse. We then started searching for a room in a Hotel late at night. We were tired and arrived after midnight, being my daughter’s 21st birthday. We were greeted by the Night Manager “Archie”, who welcomed us and ensured check in was speedy and that our stay was pleasant. During breakfast, the staff sang “Happy Birthday” to my daughter with cuppy cake and candles. Next day, we toured Capetown and didn’t know if we will get back to CBD and there was no booking but we did get back late again! Once again, the same Night Manager booked us a room, in spite of the fact that it was almost full occupancy. I highly recommend this charming Hotel and professional staff to travelers to the Mother City as this Hotel is central, offers great breakfast, clean rooms and great views and excellent service. We will not hesitate to stay at the Fountains Hotel again on our next trip to Cape Town. The staff go the extra mile for guests and nothing is a favour. They are very well trained by the Hospitality Industry.
My husband suffered a stroke so we were off loaded off our cruise ship prior to leaving Cape Town. The Ship's Agent booked me into this hotel for 5 nights at short notice. It was close to the hospital but I was not able to walk to the hospital because of safety issues - I caught a taxi each way every day. The Receptionist was extremely helpful to me as I had a bit of administration work to do as a result of my husband being in hospital. I sincerely appreciate her kindness to me. During the period I stayed at the hotel there were very few guests which made me nervous moving around the hotel. The immediate surrounds of the hotel had a lot of 'street people' - including very close to the hotel's front doors which meant it was problematic for me at times to get from the taxi safely into the hotel. I know that I was lucky one day as two hotel staff were standing quietly by the front door but back against the glass wall when I got out of the taxi. A young, well dressed man came from no where and he was in my face and I felt he was about to strike me and steal my handbag when he noticed the two men standing by the door. He then said to me 'sorry' and then walked slowly backwards. I quickly ran into the hotel. My other concerning incident at the hotel was when I could not open my safe with the key pad. I had for the two previous days been in and out of the safe as I needed to prepare paperwork. Despite putting the correct numbers into the safe I got a message to the affect that I had put in the wrong number. I inserted the correct number again and got the same message which was when I realised that someone had been using random numbers to try and open my safe. I found this problem at 1.30 a.m. and it was not until one of the management staff came at 8.30 a.m. that I knew that everything was still in my safe when he was able to open the safe with special keys. I have now read another review on Trip Advisor from a person from Singapore who stayed at the hotel in December 2017 and they assert that they had Euros 400 taken from their safe with a resulting Police Report. My other security concern was the messages I was getting on my PC's (I have excellent security) when I used the Hotel's wifi. Thankfully my software was able to block all of the numerous hacking attempts. When I got the message that the attempts were blocked I would stop using the PC. This did not happen when I moved hotels and used the new hotel's wifi. As a lone woman in the hotel and because of the security issues in and around the hotel which I experienced I would unfortunately have to say that there are safer areas of Cape Town to stay as a tourist than the downtown area.
Stayed in privately owned roof top room of this hotel which was awesome! The view of the city and distant mountains were great. We at at the restaurant which had a very good buffet for breakfast and dinner that was reasonably priced and had a lot of variety. The bartender was also very good and personably. The bellmen were also very helpful for us. Overall, great experience.
Excellent setting and professional service. Value for money.Food of the highest quality and tastefully served. Rooms are modern and spacious. Bathroom is really modern and extra spacious.Worth a second and third stay.
Stayed as part of a tour of South Africa. Decent hotel but needs a bit of updating. Room was okay and clean. Food was okay but don't expect too much. Good location for city but felt very uncomfortable walking around as there are many asking for money. Be wary of some taxi drivers as the prices change a lot even though used hotel preferred company. they are supposed to be metered. Always get a price before getting in. Staff very friendly and attentive.
We arrived expecting a four-star hotel but our experience did not even come close. After a long day out, we returned to find that we were unable to open our safe. We called Clive to open the safe and realised that 400 Euros were missing. A police report was lodged and an internal investigation was conducted. The matter was escalated to the general manager (GM) but we are unconvinced by his explanation. The room was not covered by the CCTV but they were able to track that two employees had entered our room. The GM did not seem apologetic and seemed to be doubting our claim while siding his employees, saying there is no need to send them for a polygraph test. We have not received the investigation report that the GM promised and no compensation was made at all. We are deeply disappointed that a safe is NOT safe. Amenities in the hotel were lousy. The gym did not even have a treadmill and the only two cycling machines were faulty. The settings for the aircon in the room could not be adjusted and there was no fridge in our room. People were smoking in non-designated areas so we could smell the smoke in our room. Service was terrible. The staff were not helpful in providing solutions when we could not connect to the wifi. Toiletries were not replaced even though the supervisor supposedly checks our rooms after cleaning is done. WORST EXPERIENCE EVER, NEVER GOING BACK.
Just got back from 4 nights at this hotel, with 11 of my mates. We went to Cape Town for the rugby sevens. The hotel is very central, it is clean and well maintained. The rooms were cleaned every day and the beds were very comfortable, you do get outside noise as the windows are not very soundproof. The buffet breakfast was great and there was plenty of choice. The bar area and Taff the barman was great to come home to at the end of the day. All the staff were very friendly. The only downfall is the ammount of beggars who bother you outside on the street, but this not the hotels fault, as it seems Cape Town is full of beggars. All in all a very nice hotel with great staff.
An excellent hotel - very comfortable room with 3 beds! The restaurant was very well priced and the food for the buffet dinner and breakfast was plentiful with lots of choice. The service was quick and the waiters and bar staff very helpful and friendly. Welcome drink of orange juice on arrival and the cases brought to our room in no time - we were part of a coach tour.
I have been back from my stay for three days now, and was hoping that I would see my extremely experience in a new light after having given it the “calm-down” rule. Sadly, this is not the case. The hotel has signs in and around the building requesting that feedback is given, so here are my thoughts. When a hotel has a 4-star rating on its front and back doors, (not sure which grading they are using), one would expect 4-star service etc. However, after a 6-day stay at the Fountains Hotel I'm afraid I don't believe they even deserve 2 stars. On arrival the staff were friendly enough. The key card is on a keyring holder so you can't put it in your wallet and is a burden. The room was small and very hot on arrival. the aircon unit was an old unit with no remote (4-star?). Thankfully it did work but with no remote made keeping cool at night difficult (4-star?). The door looked as if it had been hand painted and there was paint over the emergency escape routes. The carpet looked as if it hadn't been cleaned for a very long time and was stained in places (4-star?). The bed was big, double or queen, but the sheets were old and very thin (4-star?). The room had 2 coffee cups and only 1 teaspoon (4-star?). There were no drinking glasses present. (4-star?). I asked reception for drinking glasses and was told I should've asked for those when I booked in!!!!!! (4-star? - really?!?!?!?). The bathroom was an absolute disgrace! The shower didn't have a shower head and the tap controller kept falling off. There was also no shelf or anything similar in the shower to leave soaps, shampoos etc. The water was tepid at best, and on two mornings even bordering on very cold. As Cape Town is on level 5 water restrictions I didn't want to have the water running for 10 minutes before it became even remotely warm. I reported the lack of hot water and the receptionist assured me it would be looked at. At no point did she EVER get back to me to say it had been fixed or that the problem had been escalated (4-star?). My night-time shower proved that nothing had been done about the hot water or the shower head for that matter. They had fixed the tap controller though. There are clear posters in the bathroom saying that if you want your towel changed then leave it on the floor. I never left my towel on the floor and despite this, it was still changed - water restrictions. On the second last day my hand towel was taken and never returned (4-star?). The food at breakfast was certainly no better than a garage off one os SA's highways. There were two mornings when I left my food because it was old and stale. There were no signs on the food dishes indicating what each dish was (4-star?). One evening I wanted to eat in and was told that I could make use of the buffet for R250 a head!!!! WOW the prices certainly are 4-star! After my breakfast experiences, I certainly wasn't going to risk that! There is also no parking allocated and on arrival was told I had to park in the parking belonging to the flats/business next door! (4-star?). I'm afraid that this hotel, in my humble opinion, does not deserve 4 stars at any level what so ever. I stay in up to 10 hotels a year of varying grades but I have NEVER been this insulted to expect to accept that this hotel is worthy of 4 stars! Whether you use this information or not is up to you, but I will not set foot near your hotel again.
Easy to locate this hotel (opposite the fountain) . We did a full tour of the facility with one of the Hotel's main PR person's: Sally. She showed us a few rooms and conference rooms. The Hotel looks modern and well maintained. Pricing is competitive aswel. Lunch time we had the honor of trying out the restaurants buffet (accessible to the public at a surprisingly low rate per person). For me, the Seafood and desert servings were delicious. There is a chef on hand to cook your chosen cuisine.
- Walking distance to Cape Town International Convention Centre and Greenmarket Square
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in City Bowl, Fountains Hotel is within a 10-minute walk of popular sights such as Cape Town International Convention Centre and Greenmarket Square. This 156-room, 4-star hotel has conveniences like free in-room WiFi, a fitness center, and a conference center. Located in central Cape Town, the hotel is also near Table Mountain and Castle of Good Hope.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All of Fountains Hotel's 156 air-conditioned rooms provide minibars, coffee makers, and laptop-compatible safes. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. In-room massages are available, and other amenities include phones and desks.
Renovated in 2015, Fountains Hotel offers a fitness center, free WiFi in public areas, and 5 meeting rooms. If you drive, self parking is ZAR 65 per night, or you can take advantage of the airport shuttle (available 24 hours) for ZAR +370 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, a business center, and a computer station.
Reviews from Trip Advisor
48% of guests recommend this hotelTotal of 557 reviews