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Recent guest reviews

I enjoyed everything about it. Was my first all inclusive. Staff is very friendly and helpful.

Most property itself was very nice. But some of the amenities were very outdated or just in poor condition. Their service was sub par on most fronts and the food was average at best. The resort constantly runs out of stock, even on what appeared to be a very slow week (most rooms were empty).

Property was beautiful but unfortunately, the staff was horrible - very slow and unfriendly. For the price you pay for the resort, the service should be much better and the staff much friendlier. When wanting or needing something from a waiter/waitress, you sometimes needed to ask 4 times to finally get what you asked for. Property also seams poorly built and I can’t see it standing for much longer. Everything is beautiful there but often you find things leaking or not working properly. Rooms have a very musty smell and showers smelt damp (almost like when you leave towels in the wash).

Food was inedible. Check in staff was awful. Other staff were fantastic!

This was the best resort I been to.. the staff was amazing.. service was excellent. The resort was beautiful! I will recommend it to everyone.. atmosphere was amazing.. The resort was beautiful.. I enjoyed my stay with my husband. I will be back with my kids

Hotel is beautiful with amazing views. The staff is friendly. The rooms are amazing with soaking tub and double rain shower heads. Highly recommend and will hopefully be back sometime in the future

Great Environment, More/Exciting Entertainment would make things more EXCITING!

The resort was beautiful and the staff was very friendly. We enjoyed all of the restaurants and bars. The nightly entertainment was great.

Overall stay was amazing. My only complaint was the "resort credit." They make it almost impossible to use it so don't fall for it

Top notch resort. Hard working staff. Loved the Royalton!

Great week in the beautiful resort! Several pools, great food options, gym was equipped, great size, fun water sports, etc.

The resort is located 2 hrs from the local airport, so the drive was very.. uuhh interesting.. for a lack of a better word. Coming from the states made driving on the opposite side of the road a very unique experience. Once we arrived to the resort, the staff greeted us with exceptional service from cold towels to a glass of rum punch. The desk staff started showing us some of the issues this location has, for example: the staff at the front desk moved as if they were unfamiliar with the process of the hotel, so the check-in was slow and kind of quirky. Once we were checked in and into our room, we everything started to feel welcoming and really nice. The resort's beach was smaller than we expected with all of the buildings sitting on the property, but the pools were really nice with infinity pools. The kids pool area was close to the adult pools, so there were always children wondering around which meant we had to be mindful of the things we said or did. The wait time in the dining areas was totally ridiculous! For example, we would go to dinner and be seated, the waiter/waitress would come and take drink orders that we would never see, food orders that would take an hour to get if at all, and the waiter/waitress would be oblivious to what was happening. One restaurant, one in our party of 8 never received his food at all, so we all shared while the waitress looked on in amazement. Would a return to the island, YES, but maybe not to this resort.

Many positives for the Royalton resort, as to be expected with a new facility on a beautiful island, but lots of areas for them to improve on to become a 5 Star experience.. St Lucia is beautiful, but also a very laxed culture and it reflects in the lack of a sense of urgency in the customer treatment at the Royalton. From extremely slow food service, to addressing customer room issues, no one was ever in a hurry to make our experience Excellent.. The poor , almost affable service offered here needs to improve immediately, otherwise, the word of mouth will begin to seriously hinder their repeat and referred customer visits..

Unfortunately we were pretty let down by the overall experience at Royalton. First and foremost, be wary if booking the Presidential Suites. Although all the pictures show the large terrace balconies, in reality there are only 2 rooms with this feature. We were given a room on a middle floor with an average balcony. We were eventually given the top floor room with terrace, but that was by day 3 of our trip. In addition to the misrepresentation of the room amenities, there were many issues within the rooms. We lost power on 2 separate occasions, there were still pencil marks on many of the tiles which leads me to believe they haven't been cleaned in the 4 months of operation, and we also had an infestation of ants in our living room. All outlets were European style and there were none in the bathroom or living room. Outside of the cleanliness, when we moved to our second room, the water bottles next to both sinks on the vanity were filled with a clear alcohol. It was fortunate my wife took a sip from the bottle before giving our toddler son a sip. Lastly, if I had it to do over, I would never waste my money on the Diamond Club. There was no beach drink service and the butlers were non-existent. Other than making dinner reservations for the whole week on night 1, we almost never saw our butler. We weren't given a cell phone until day 2 because they were "out" and then we had no charger, so we were without it again for the last 2 days. The resort has potential but its not ready.

Gros Islet Cap Estate

Room options

Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

1 King Bed and 2 Queen Beds | Sleeps 8

Luxury Presidential One Bedroom Suite Swim Out Diamond club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Junior Suite Ocean View Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Junior Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Royalton Saint Lucia Resort & Spa - All Inclusive places you within 3 miles (5 km) of popular attractions like Reduit Beach and Rodney Bay Marina. This 290-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 9 restaurants.


Dining

There are ample dining options with 9 onsite restaurants, including Gourmet Marche, which specializes in local and international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 290 rooms have an array of amenities, including free minibar items, balconies, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free bottled water, ceiling fans, and safes are also standard.


Property features

Guests of Royalton Saint Lucia Resort & Spa - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and an outdoor tennis court.

Guest reviews for Royalton Saint Lucia Resort & Spa - All Inclusive

Everyone (22) Couples (3) Family (1)
5
Friends

I enjoyed everything about it. Was my first all inclusive. Staff is very friendly and helpful.

By on Feb 5, 2020

Review comment responded on Feb 6, 2020

Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. We are happy you had a wonderful stay and our team anticipates your return. Regards, Rudy Richardson General Manager

3
Partner Couples

Most property itself was very nice. But some of the amenities were very outdated or just in poor condition. Their service was sub par on most fronts and the food was average at best. The resort constantly runs out of stock, even on what appeared to be a very slow week (most rooms were empty).

By , from Huntington Beach, CA on Jan 12, 2020

Review comment responded on Jan 13, 2020

Dear Valued Guest, We would like to thank you for taking the time to advise us of your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve our guest experiences. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to remedy these issues. We are kindly asking for another opportunity to deliver a better vacation experience. Regards

3
Family Family with small children Partner Couples Friends

Property was beautiful but unfortunately, the staff was horrible - very slow and unfriendly. For the price you pay for the resort, the service should be much better and the staff much friendlier. When wanting or needing something from a waiter/waitress, you sometimes needed to ask 4 times to finally get what you asked for. Property also seams poorly built and I can’t see it standing for much longer. Everything is beautiful there but often you find things leaking or not working properly. Rooms have a very musty smell and showers smelt damp (almost like when you leave towels in the wash).

By on Nov 25, 2019

Review comment responded on Nov 25, 2019

Dear Valued Guest, Thank you for your review of your stay with us. We sincerely regret the shortfalls and inconveniences you mentioned above and understand how it resulted in your vacation being less than what you anticipated. Your concerns have not been ignored and our team is in the process of rectifying imperfections experienced by our guests. We thank you again for bringing this concerns to our attention and we are truly sorry for any inconveniences caused. Looking forward to another opportunity to serve you better. Regards

5
Everyone

By on Sep 23, 2019

Review comment responded on Sep 23, 2019

Dear Valued Guest, Thank you for rating your recent experience at our resort. We look forward to meeting you again.Regards

5
Everyone

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest, Thank you for a perfect rating! We look forward to serving you again in the near future. Warmest Regards Rudy Richardson General Manager

3
Everyone

Food was inedible. Check in staff was awful. Other staff were fantastic!

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Dear J, Thank you for sharing this feedback with us. I am disappointed to read of your experience with the quality of food and level of service received upon arrival. Please allow us another opportunity to remedy the above concerns. Warmest Regards Rudy Richardson General Manager

5
Partner Couples

This was the best resort I been to.. the staff was amazing.. service was excellent. The resort was beautiful! I will recommend it to everyone.. atmosphere was amazing.. The resort was beautiful.. I enjoyed my stay with my husband. I will be back with my kids

By , from Brooklyn ny on Jun 17, 2019

Review comment responded on Jun 17, 2019

Dear olajumoke, Thank you for reviewing our resort. We are thankful for your rating and recommending. We are awaiting your return with open arms! See you and your family soon. Regards.

5
Everyone

By on Feb 17, 2019

Review comment responded on Apr 4, 2019

Dear Valued Guest, Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our wonderful resort. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Saint Lucia Management Team

5
Everyone

Hotel is beautiful with amazing views. The staff is friendly. The rooms are amazing with soaking tub and double rain shower heads. Highly recommend and will hopefully be back sometime in the future

By on Feb 6, 2019

Review comment responded on Feb 11, 2019

Dear Valued Guest, Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the stunning views, attentive hosts and modern suites. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Saint Lucia Management Team

5
Everyone

Great Environment, More/Exciting Entertainment would make things more EXCITING!

By , from Bronx, N.Y on Feb 5, 2019

Review comment responded on Feb 8, 2019

Dear Char, Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We are extremely thrilled that you had a wonderful stay. Your comments were noted and shared with the Entertainment Manager. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Saint Lucia Management Team

Royalton Saint Lucia Resort & Spa - All Inclusive

Gros Islet, Cap Estate, LC01101
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