Skip to main content
Beginning of main content

Royalton Saint Lucia Resort & Spa - All Inclusive

4.5 out of 5.0

Recent guest reviews

Food was inedible. Check in staff was awful. Other staff were fantastic!

This was the best resort I been to.. the staff was amazing.. service was excellent. The resort was beautiful! I will recommend it to everyone.. atmosphere was amazing.. The resort was beautiful.. I enjoyed my stay with my husband. I will be back with my kids

Hotel is beautiful with amazing views. The staff is friendly. The rooms are amazing with soaking tub and double rain shower heads. Highly recommend and will hopefully be back sometime in the future

Great Environment, More/Exciting Entertainment would make things more EXCITING!

The resort was beautiful and the staff was very friendly. We enjoyed all of the restaurants and bars. The nightly entertainment was great.

Overall stay was amazing. My only complaint was the "resort credit." They make it almost impossible to use it so don't fall for it

Top notch resort. Hard working staff. Loved the Royalton!

Great week in the beautiful resort! Several pools, great food options, gym was equipped, great size, fun water sports, etc.

The resort is located 2 hrs from the local airport, so the drive was very.. uuhh interesting.. for a lack of a better word. Coming from the states made driving on the opposite side of the road a very unique experience. Once we arrived to the resort, the staff greeted us with exceptional service from cold towels to a glass of rum punch. The desk staff started showing us some of the issues this location has, for example: the staff at the front desk moved as if they were unfamiliar with the process of the hotel, so the check-in was slow and kind of quirky. Once we were checked in and into our room, we everything started to feel welcoming and really nice. The resort's beach was smaller than we expected with all of the buildings sitting on the property, but the pools were really nice with infinity pools. The kids pool area was close to the adult pools, so there were always children wondering around which meant we had to be mindful of the things we said or did. The wait time in the dining areas was totally ridiculous! For example, we would go to dinner and be seated, the waiter/waitress would come and take drink orders that we would never see, food orders that would take an hour to get if at all, and the waiter/waitress would be oblivious to what was happening. One restaurant, one in our party of 8 never received his food at all, so we all shared while the waitress looked on in amazement. Would a return to the island, YES, but maybe not to this resort.

Many positives for the Royalton resort, as to be expected with a new facility on a beautiful island, but lots of areas for them to improve on to become a 5 Star experience.. St Lucia is beautiful, but also a very laxed culture and it reflects in the lack of a sense of urgency in the customer treatment at the Royalton. From extremely slow food service, to addressing customer room issues, no one was ever in a hurry to make our experience Excellent.. The poor , almost affable service offered here needs to improve immediately, otherwise, the word of mouth will begin to seriously hinder their repeat and referred customer visits..

Unfortunately we were pretty let down by the overall experience at Royalton. First and foremost, be wary if booking the Presidential Suites. Although all the pictures show the large terrace balconies, in reality there are only 2 rooms with this feature. We were given a room on a middle floor with an average balcony. We were eventually given the top floor room with terrace, but that was by day 3 of our trip. In addition to the misrepresentation of the room amenities, there were many issues within the rooms. We lost power on 2 separate occasions, there were still pencil marks on many of the tiles which leads me to believe they haven't been cleaned in the 4 months of operation, and we also had an infestation of ants in our living room. All outlets were European style and there were none in the bathroom or living room. Outside of the cleanliness, when we moved to our second room, the water bottles next to both sinks on the vanity were filled with a clear alcohol. It was fortunate my wife took a sip from the bottle before giving our toddler son a sip. Lastly, if I had it to do over, I would never waste my money on the Diamond Club. There was no beach drink service and the butlers were non-existent. Other than making dinner reservations for the whole week on night 1, we almost never saw our butler. We weren't given a cell phone until day 2 because they were "out" and then we had no charger, so we were without it again for the last 2 days. The resort has potential but its not ready.

The staff is very welcoming and friendly but had to wait an hour for food at the restaurants. Very disorganized in that aspect. Also, the room cleaning was always incomplete i.e. Forgetting to put out towels or stock the mini bar

The staff was super friendly and hotel decor was beautiful!

Hotel had recently opened. The view from the entrance was captivating. The staff immediately made me feel welcome. I don't care for the bracelet system but, the bracelet also works as a room key. Service in the restaurants was slow and the food was okay. Entertainment was okay, we went to a few shows where there was a live band. Drinks were okay, some of the restaurants and bars don't carry the same brands of liquor. Staff was accommodating and willing to help when needed. The spa was also great! Loved it and I plan on returning.

Amazing caction for families! We had a blast and so did our 2 year old daughter! The kids section was delightful. Would definitely go back another time!

Gros Islet Cap Estate

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Royalton Saint Lucia Resort & Spa - All Inclusive places you within 3 miles (5 km) of popular attractions like Pigeon Island National Park and Rodney Bay Marina. This 290-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 9 restaurants.


Dining

There are ample dining options with 9 onsite restaurants, including Gourmet Marche, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

A flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a balcony, and a sofa bed.


Property features

Guests of Royalton Saint Lucia Resort & Spa - All Inclusive have access to a full-service spa, 4 outdoor pools, and a nightclub. You can put free valet parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a fitness center, and an outdoor tennis court.

Room options

Luxury Presidential One Bedroom Ocean View

King 1 | Sleeps 5

Luxury Presidential One Bedroom Swim Out Diamond Club

King 1 | Sleeps 5

Luxury Junior Suite Ocean View Diamond Club

King 1 | Queen 2 | Sleeps 4

Luxury Junior Suite Swim Out Diamond Club

King 1 | Queen 2 | Sleeps 4

Guest reviews for Royalton Saint Lucia Resort & Spa - All Inclusive

Everyone (21) Couples (1)
5
Everyone

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest, Thank you for a perfect rating! We look forward to serving you again in the near future. Warmest Regards Rudy Richardson General Manager

3
Everyone

Food was inedible. Check in staff was awful. Other staff were fantastic!

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Dear J, Thank you for sharing this feedback with us. I am disappointed to read of your experience with the quality of food and level of service received upon arrival. Please allow us another opportunity to remedy the above concerns. Warmest Regards Rudy Richardson General Manager

5
Partner Couples

This was the best resort I been to.. the staff was amazing.. service was excellent. The resort was beautiful! I will recommend it to everyone.. atmosphere was amazing.. The resort was beautiful.. I enjoyed my stay with my husband. I will be back with my kids

By , from Brooklyn ny on Jun 17, 2019

Review comment responded on Jun 17, 2019

Dear olajumoke, Thank you for reviewing our resort. We are thankful for your rating and recommending. We are awaiting your return with open arms! See you and your family soon. Regards.

5
Everyone

By on Feb 17, 2019

Review comment responded on Apr 4, 2019

Dear Valued Guest, Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our wonderful resort. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Saint Lucia Management Team

5
Everyone

Hotel is beautiful with amazing views. The staff is friendly. The rooms are amazing with soaking tub and double rain shower heads. Highly recommend and will hopefully be back sometime in the future

By on Feb 6, 2019

Review comment responded on Feb 11, 2019

Dear Valued Guest, Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting the stunning views, attentive hosts and modern suites. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Saint Lucia Management Team

5
Everyone

Great Environment, More/Exciting Entertainment would make things more EXCITING!

By , from Bronx, N.Y on Feb 5, 2019

Review comment responded on Feb 8, 2019

Dear Char, Thank you for choosing Royalton Saint Lucia for your recent vacation and taking the time to share your experience with us. We are extremely thrilled that you had a wonderful stay. Your comments were noted and shared with the Entertainment Manager. It was certainly a pleasure hosting you and we look forward to your return. Regards, Royalton Saint Lucia Management Team

5
Everyone

By on Feb 1, 2019

5
Everyone

By on Nov 12, 2018

Review comment responded on Nov 14, 2018

Dear Guest, Thank you for sharing your feedback with us. We're happy to receive such a great rating from you.

4
Everyone

By on Oct 16, 2018

Review comment responded on Oct 17, 2018

Thank you for sharing your feedback with us. We appreciate it! Regards,

5
Everyone

The resort was beautiful and the staff was very friendly. We enjoyed all of the restaurants and bars. The nightly entertainment was great.

By on Jul 2, 2018

Review comment responded on Jul 12, 2018

Thank you for sharing your feedback with us. We're happy you experienced the All-In Luxury™ vacation we offer and we hope you return to enjoy some more!

Royalton Saint Lucia Resort & Spa - All Inclusive

Gros Islet, Cap Estate, LC01101
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.