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Novotel Zurich City West

4.0 out of 5.0

Recent guest reviews

Pros: 1. The hotel looks new and with very modern style. 2. It is very clean and well maintained. 3. The location is OK - not at the convenient central location (old town) but is close to train station and tram/bus. Cons: 1. The room does not have thermostat for heat (only air conditioning for cool air). We felt cold in the room but could not adjust the temperature up, so we had to ask for additional blanket and to wear warm clothes. This is not expected in a four-star hotel! 2. The front desk staff were OK - not very friendly but not too rude either. The house keeping staff were very nice and helpful.

Very high scale service and facilities. You could hardly find any shortcomings. It is worth 4 stars.

The hotel staff were non - responsive. I had reserved an executive room which was supposed to come with a free mini bar. We were there for 3 days and they didn't restock the mini bar. I called twice on the 2nd day and they finally restocked it in the evening, but after 2 calls on day3, I just gave up and they never restocked it. The bed was low and hard as a rock and the piloows were also hard and uncomfortable. This is an Accor chain hotel and rooms were$360/ night. Attached to this hotel is another Accor hotel called Ibis. Don't know what the rooms were like, but they only cost$125-$152/ night. The restaurAnt in the Ibis hotel was quite good and reasonable for Switzerland.

very pleasant staff, high class rooms, would return or reccomennd without hesitation

I was in Zurich on business and my boyfriend came along for pleasure. The hotel, as many have noted, is not in central Zurich, but its access to the train station is very close and Zurich HB is literally the next stop on the line so it's a quick and easy trip in to the city center. The area is marked by several industrial buildings where ships were once built, and the buildings have been redone into small clubs, eateries, cafes, and whatnot. We found while wandering that we were quite close to the river as well, and it was very hot while we were here so we went swimming in the river (strong current, so be prepared). Back to the hotel itself: The staff is extremely friendly, they speak English well and are helpful in suggestions for the nearest market, how to get from point A to point B, etc. We kept leaving our room keys behind in the room and they re-did new keys for us more than once without a problem or raising an eyebrow. The breakfast buffet is quite lovely and includes meats, fruit, cereals, hot prepared food, hard-boiled eggs, prosecco located conveniently next to a juicer where you can squeeze your own orange juice with oranges available right there...it's great! The staff tracks who comes and goes and lets you know if your breakfast is included or not, so there should be no surprises. The room was clean and had air conditioning. The AC was key because we were here during a heat wave. The one item missing for me was the availability of a power adapter to keep my laptop charged in the room. I guess I've been spoiled in the past, but I've never stayed somewhere where there wasn't one available in the room, or where you could call down to the desk and they'd bring one up and track it with your credit card in case you leave with it. We had to go buy one next door at the Ibis. Weird. Also, the check in time isn't until 3pm and our US incoming flight got in at 9am so we had to wait until late afternoon to get our room. There were none available for early check in. This wasn't too bad as we went into the city and did a little sightseeing, but we left our luggage behind and I wasn't entirely convinced it was safe. They put it at the side of the front desk and said the luggage storage was full, but I never saw them take any luggage to/from the back while we were there (and other bags were added next to ours), so I question whether there's luggage storage at all. They do put a tag on the bag so you have to match your tag to the luggage to get it back, but there's nothing stopping someone from grabbing your stuff and walking off while the front desk staff is busy doing other things. It was the same situation when we checked out in the morning but weren't leaving until later that day, bags next to the front desk, and other bags were there as well by the time we left. I was a bit worried because my laptop was in my carry on bag. I trusted the situation in the end and didn't incur any loss but I'm still wary of the set up.

This was the last stop on a 5 city quick tour of central Europe. The room and hotel in general were quite comfortable and easy access to public transport getting you into the Old Town within 10 minutes. There are high quality restaurants across the quad. The closest tram is the Forrlibuckstrasse stop, which is frequently overlooked. The Hardbrucke train station and Escher Wyss Platz tram station areas are both currently (July 2010) under construction, but are navigable -- this construction was my only negative about my experience at this hotel. Also, the breakfast is quite nice with lots of options.

friendly staff, great breakfast, convenirnt to tram

Exceeded my expectations. Very friendly staff, great breakfast, clean room and nice atmosphere. This was the far superior compared to rooms in Paris and Nice.

Zurich was our flight transit location. we were searching for reasonable room rates with good access to downtown and the airport. The hotel provided clean modern rooms. Internet access for the nonbusiness traveler was helpful in checking on our next day flights. The staff provided helpful hints on using all day tram tickets to get to our dinning and shopping destinations.

This hotel is very good value for what you pay. The rooms are very clean, quiet, has hair dryer, safe box in the room and 127 Volts plugs.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 4

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 4

Suite, 1 Double Bed

Full 1 | Sleeps 4

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Novotel Zurich City West

Couples (5) Business (1) Family (2) Other (1) Friends (1)
4

modern styled and well maintained hotel in an ok area

Families

Pros: 1. The hotel looks new and with very modern style. 2. It is very clean and well maintained. 3. The location is OK - not at the convenient central location (old town) but is close to train station and tram/bus. Cons: 1. The room does not have thermostat for heat (only air conditioning for cool air). We felt cold in the room but could not adjust the temperature up, so we had to ask for additional blanket and to wear warm clothes. This is not expected in a four-star hotel! 2. The front desk staff were OK - not very friendly but not too rude either. The house keeping staff were very nice and helpful.

By on Oct 22, 2014

5

clean and nothing to be desired

Singles

Very high scale service and facilities. You could hardly find any shortcomings. It is worth 4 stars.

By on Sep 12, 2013

1

novotel- terrible service

Couples

The hotel staff were non - responsive. I had reserved an executive room which was supposed to come with a free mini bar. We were there for 3 days and they didn't restock the mini bar. I called twice on the 2nd day and they finally restocked it in the evening, but after 2 calls on day3, I just gave up and they never restocked it. The bed was low and hard as a rock and the piloows were also hard and uncomfortable. This is an Accor chain hotel and rooms were$360/ night. Attached to this hotel is another Accor hotel called Ibis. Don't know what the rooms were like, but they only cost$125-$152/ night. The restaurAnt in the Ibis hotel was quite good and reasonable for Switzerland.

By on Sep 24, 2010

5

an excellent experience

Families

very pleasant staff, high class rooms, would return or reccomennd without hesitation

By on Aug 29, 2010

4

2 night stay at novotel west summer 2010

BusinessTravelers

I was in Zurich on business and my boyfriend came along for pleasure. The hotel, as many have noted, is not in central Zurich, but its access to the train station is very close and Zurich HB is literally the next stop on the line so it's a quick and easy trip in to the city center. The area is marked by several industrial buildings where ships were once built, and the buildings have been redone into small clubs, eateries, cafes, and whatnot. We found while wandering that we were quite close to the river as well, and it was very hot while we were here so we went swimming in the river (strong current, so be prepared). Back to the hotel itself: The staff is extremely friendly, they speak English well and are helpful in suggestions for the nearest market, how to get from point A to point B, etc. We kept leaving our room keys behind in the room and they re-did new keys for us more than once without a problem or raising an eyebrow. The breakfast buffet is quite lovely and includes meats, fruit, cereals, hot prepared food, hard-boiled eggs, prosecco located conveniently next to a juicer where you can squeeze your own orange juice with oranges available right there...it's great! The staff tracks who comes and goes and lets you know if your breakfast is included or not, so there should be no surprises. The room was clean and had air conditioning. The AC was key because we were here during a heat wave. The one item missing for me was the availability of a power adapter to keep my laptop charged in the room. I guess I've been spoiled in the past, but I've never stayed somewhere where there wasn't one available in the room, or where you could call down to the desk and they'd bring one up and track it with your credit card in case you leave with it. We had to go buy one next door at the Ibis. Weird. Also, the check in time isn't until 3pm and our US incoming flight got in at 9am so we had to wait until late afternoon to get our room. There were none available for early check in. This wasn't too bad as we went into the city and did a little sightseeing, but we left our luggage behind and I wasn't entirely convinced it was safe. They put it at the side of the front desk and said the luggage storage was full, but I never saw them take any luggage to/from the back while we were there (and other bags were added next to ours), so I question whether there's luggage storage at all. They do put a tag on the bag so you have to match your tag to the luggage to get it back, but there's nothing stopping someone from grabbing your stuff and walking off while the front desk staff is busy doing other things. It was the same situation when we checked out in the morning but weren't leaving until later that day, bags next to the front desk, and other bags were there as well by the time we left. I was a bit worried because my laptop was in my carry on bag. I trusted the situation in the end and didn't incur any loss but I'm still wary of the set up.

By on Jul 16, 2010

4

convenient and comfortable

GetawayWithFriends

This was the last stop on a 5 city quick tour of central Europe. The room and hotel in general were quite comfortable and easy access to public transport getting you into the Old Town within 10 minutes. There are high quality restaurants across the quad. The closest tram is the Forrlibuckstrasse stop, which is frequently overlooked. The Hardbrucke train station and Escher Wyss Platz tram station areas are both currently (July 2010) under construction, but are navigable -- this construction was my only negative about my experience at this hotel. Also, the breakfast is quite nice with lots of options.

By on Jul 11, 2010

4

short city stay

Couples

friendly staff, great breakfast, convenirnt to tram

By on Jul 4, 2010

5

novotel zurich city-west

Couples

Exceeded my expectations. Very friendly staff, great breakfast, clean room and nice atmosphere. This was the far superior compared to rooms in Paris and Nice.

By on Sep 13, 2009

4

value alternative

Couples

Zurich was our flight transit location. we were searching for reasonable room rates with good access to downtown and the airport. The hotel provided clean modern rooms. Internet access for the nonbusiness traveler was helpful in checking on our next day flights. The staff provided helpful hints on using all day tram tickets to get to our dinning and shopping destinations.

By on Jul 10, 2009

5

great for visiting

Couples

This hotel is very good value for what you pay. The rooms are very clean, quiet, has hair dryer, safe box in the room and 127 Volts plugs.

By on Jul 2, 2007