The hotel did not meet my expectations. As a younger generation both my wife and i were getting stared at by the older generation who was staying there and made us feel as if we did not belong there. At a point an older couple yelled at us very aggresively in a foreign language because we were out in our balcony having a conversation. We felt very uncomfortable after the incident and we decided to ask the front desk to move us to a different room. The overall service was not great compared to other all inclusive resorts that we have stayed at in the past where the staff has gone above and beyond to take care of us. As far as food, the buffet was decent we had breakfast, lunch, and dinner but we were not really satisfied with the food. When it came down to getting drinks the servers only picked up the empty cups and did not cater to the guests and offered to get refills or another drink. Overall i would not stay here again.
Great resort! There was a little issue with a king size bed that I booked being called a request, but the staff was excellent and Maria rectified it quickly. She was great. Highly recommend Riu to anyone going to Madeira.
Riu hotel is Madeira clean and very good food, could add a few more things in the cooler in the room.but over all I would come back.
spa staff professionalism exceeded my expectation.
Great staff special front desk and restaurant service.
Grwat location quiet area amazing ocean view...fantadtic deal. Will retrun
The staff was the warmest and most helpful i have ever encountered and i have traveled worldwide Thsy ate sincerely kind and helpful. The facility is charming and surroundings beautiful Loved it there Highly recommend
Hotel Riu Madeira - All Inclusive places you next to Reis Magos Beach and within a 15-minute walk of Ponta da Oliveira. This 327-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 10:30 AM. Enjoy dining at Main restaurant, one of 2 onsite restaurants.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Balconies, ceiling fans, and hair dryers are also available. Housekeeping is available on request.
Guests of Hotel Riu Madeira - All Inclusive have access to a full-service spa, 2 outdoor pools, and an indoor pool. If you drive, self parking is EUR 5 per day, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Other amenities at this all-inclusive hotel include a children's pool, a gym, and free WiFi in public areas.
The hotel did not meet my expectations. As a younger generation both my wife and i were getting stared at by the older generation who was staying there and made us feel as if we did not belong there. At a point an older couple yelled at us very aggresively in a foreign language because we were out in our balcony having a conversation. We felt very uncomfortable after the incident and we decided to ask the front desk to move us to a different room. The overall service was not great compared to other all inclusive resorts that we have stayed at in the past where the staff has gone above and beyond to take care of us. As far as food, the buffet was decent we had breakfast, lunch, and dinner but we were not really satisfied with the food. When it came down to getting drinks the servers only picked up the empty cups and did not cater to the guests and offered to get refills or another drink. Overall i would not stay here again.
Great resort! There was a little issue with a king size bed that I booked being called a request, but the staff was excellent and Maria rectified it quickly. She was great. Highly recommend Riu to anyone going to Madeira.
Dear Joseph,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Madeira! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu MadeiraOnline Reputation Manager
Riu hotel is Madeira clean and very good food, could add a few more things in the cooler in the room.but over all I would come back.
spa staff professionalism exceeded my expectation.
Great staff special front desk and restaurant service.
Grwat location quiet area amazing ocean view...fantadtic deal. Will retrun
The staff was the warmest and most helpful i have ever encountered and i have traveled worldwide Thsy ate sincerely kind and helpful. The facility is charming and surroundings beautiful Loved it there Highly recommend
Dear Hector,Thank you for your comment, We are sorry to hear that you left with such feelings about our facilities.We regret that we did not live up to your expectations as far as our service is concerned, which surprises us, as we always attend to you in a professional and friendly manner.We regret that we did not live up to your expectations in terms of the wide and varied gastronomic offer we serve.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.On our website you will find the wide and varied range of hotels that we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.We would like you to give us the opportunity to welcome you again in one of our facilities and, in this way, to present you with the wonderful experience that we are accustomed to offering 100% satisfactory.Yours faithfully,Hotel Riu MadeiraOnline Reputation Manager