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Royal Service at Paradisus Cancun All Inclusive - Adults Only

4.5 out of 5.0

Royal Service at Paradisus Cancun All Inclusive - Adults Only

4.5 out of 5.0

Recent guest reviews

The team at the Royal Service are fantastic. Loved the complimentary bali needs by the pool.

Paradisus exceeded our expectations!! The room and resort were so modern, clean, and stunningly beautiful. Everyone working there was so friendly and delightful. Sergio, Elliot, and Orlando went out of their way to make our stay perfect. In addition to many others to name. The food and drinks were top of the line. Entertainment every night. Bali beds were an amazing plus. We have already reccommended to so many friends and family. We will definitely be back!

The food was great here, almost no complaints. The rooms and hotel were clean and nicely decorated. Saw a few bugs and the spa was undergoing some construction so I can’t give a 5, but overall I was impressed.

Hotel was beautiful and very large. Almost too large. A few more signs throughout with directions would be helpful. Restaurants AC did not seem to work or wasn’t on. Also sounds crazy but no straws throughout entire resort, not helpful for frozen drinks. Enjoyed our stay

We really liked Royal service at Paradisus, it definitely worth the money. The LaPala restaurant by the pool is a great spot for a breakfast and lunch. We found a food quality to be above average, and there were lots of options every day. The only downside for us was that you need to make reservations in advance. We couldn't reserve one restaurant and we were there for a week. Also to get a Bali bed you need to make a reservation as well. What we found interesting was that while we had Bali bed only two days, other people had it for a week every day. When we asked a pool concierge about it, he couldn't really explain this to us...seems he was just making staff up. Our Butler was just OK, we only saw him like 3 times during our stay, while other butlers were literally going around every single minute. Not that we needed him every day, but we did not feel that he was going an extra mile to make our stay more pleasant. The best sever we had was Victor! I think he is working at Lapala restaurant, very nice and super friendly guy who goes above and beyond to make you happy. Hotel itself definitely needs some updates, but overall we enjoyed our stay.

they have great service. clean and modern facilities and fantastic food.

Only missing are more English language channels:). Take an Apple TV with you :)

Organized this trip for my husbands' birthday...we did an all inclusive package, was well with the money! Our butler was awesome! Located on the beach, many restaurants in the hotel, although the food could be better..local bus runs just outside the hotel to the mall and local areas! Will stay here again when we go back!

One of the nicest hotels in Cancun. Very spacious and well maintained. Staff goes out of their way to make it your best vacation. Great variety of food. The only thing to keep in mind is that for the "specialty " restaurants you need to make reservations- they get really busy.

Rossana the butler, Javier and Daniel at the pool are amazing!

Amazing experience, this hotel is Hugh, beautiful, impressive, clean, tons of restaurants,hotel stuff members are friendly and warm, especially our concierge Rode that was available to us anytime we needed. Writing this review pops up a lot of great memories from beautiful Cancun and Paradisus <3 Thank you

We were on an adult get away trip with 3 other couples. We loved the beautiful beach front area & used the cabanas as much as possible. We went snorkeling at Islas Mujeres on an all day excursion. We danced like crazy at Coco Bongo with great entertainment. We really loved Xcaret and were amazed at how much it has grown since the last time we visited 15 years ago. We had a great experience at your hotel & how to return.

Great service, very good food, beach very rough and not able to swim in it, overall very good, go with Royal service

Nice hotel - staff very attentive - Fell on stairs after it rain - staff was concerned

We love this place. Our second time there. The staff was wonderful. We will definitely go back.

Our experience was extraordinary andwe highly recommend this resort.The royal service is a must!

Good stay near south side of can in hotel zone? When we go to the parks in the south we are only a few hotels on the way back to be dropped off. Xplor at night was great, tips to you guys zip line and the car the rest are ok to me. Atv, jet ski and parasailing is a must, market 28 is worth a look if you not too tired...

Had an absolutely phenomenal stay at the Paradisus in Cancun. Highly recommend the Royal Service!

Bulevard Kukulkan Km 16.5 Cancun QROO

Hotel highlights

  • Steps from Aquaworld
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Located in Zona Hotelera, Royal Service at Paradisus Cancun All Inclusive - Adults Only is adjacent to Aquaworld and within a mile (2 km) of other popular sights like Maya Cancun Museum. This 138-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Enjoy dining at Naos, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find 32-inch an LCD TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free minibar items, a balcony or patio, and free newspapers.


Property features

Royal Service at Paradisus Cancun All Inclusive - Adults Only features a golf course, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a health club, an outdoor tennis court, and free WiFi in public areas.

Room options

Royal Service Paradisus Junior Suite Lagoon View

Full 2 | King 1 | Sleeps 3

Royal Service Luxury Junior Suite Lagoon View

Full 2 | King 1 | Sleeps 3

Royal Service One Bedroom Suite Ocean View

King 1 | Sleeps 3

Royal Service Paradisus Junior Suite Ocean View

Full 2 | King 1 | Sleeps 3

Guest reviews for Royal Service at Paradisus Cancun All Inclusive - Adults Only

Everyone (10) Couples (17) Family (1) Friends (1)
5
Partner Couples

The team at the Royal Service are fantastic. Loved the complimentary bali needs by the pool.

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Dear Guest, Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards,

5
Everyone

By on Oct 28, 2018

Review comment responded on Nov 5, 2018

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Cordially

3
Everyone

By on Sep 29, 2018

Review comment responded on Sep 30, 2018

Dear guest Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We hope you can share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus Cancun has. Best regards

5
Everyone

Paradisus exceeded our expectations!! The room and resort were so modern, clean, and stunningly beautiful. Everyone working there was so friendly and delightful. Sergio, Elliot, and Orlando went out of their way to make our stay perfect. In addition to many others to name. The food and drinks were top of the line. Entertainment every night. Bali beds were an amazing plus. We have already reccommended to so many friends and family. We will definitely be back!

By , from Phoenix, AZ on Aug 24, 2018

Review comment responded on Aug 24, 2018

Dear Emylee It is a pleasure for us to have been your host hotel. I take this moment to thank you for the good comments that you have left us through TA. We hope that in the you will give us the opportunity to stay here again to enjoy the great wonders that only the Mexican Caribbean can offer. Best regards

5
Everyone

The food was great here, almost no complaints. The rooms and hotel were clean and nicely decorated. Saw a few bugs and the spa was undergoing some construction so I can’t give a 5, but overall I was impressed.

By on Jul 11, 2018

Review comment responded on Jul 12, 2018

Dear Lina Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Cordially

4
Everyone

Hotel was beautiful and very large. Almost too large. A few more signs throughout with directions would be helpful. Restaurants AC did not seem to work or wasn’t on. Also sounds crazy but no straws throughout entire resort, not helpful for frozen drinks. Enjoyed our stay

By on Jun 5, 2018

Review comment responded on Jun 6, 2018

Dear guest On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration to implement improvement programs that help us to provide a better service and reach our main goal, your total satisfaction. We hope to have the chance to host you again and prove that for us there's no greatest motivation to be better for our guests. Kindest regards

5
Everyone

We really liked Royal service at Paradisus, it definitely worth the money. The LaPala restaurant by the pool is a great spot for a breakfast and lunch. We found a food quality to be above average, and there were lots of options every day. The only downside for us was that you need to make reservations in advance. We couldn't reserve one restaurant and we were there for a week. Also to get a Bali bed you need to make a reservation as well. What we found interesting was that while we had Bali bed only two days, other people had it for a week every day. When we asked a pool concierge about it, he couldn't really explain this to us...seems he was just making staff up. Our Butler was just OK, we only saw him like 3 times during our stay, while other butlers were literally going around every single minute. Not that we needed him every day, but we did not feel that he was going an extra mile to make our stay more pleasant. The best sever we had was Victor! I think he is working at Lapala restaurant, very nice and super friendly guy who goes above and beyond to make you happy. Hotel itself definitely needs some updates, but overall we enjoyed our stay.

By on May 8, 2018

Review comment responded on May 8, 2018

Dear MK I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned, because for us there is no greater reward than being recognized for the hard work we do every day. On behalf of all who work here, I want to convey to you my warmest invitation to return with us in the future to enjoy all the wonders that this paradise has to offer. Kindest regards

5
Couples

they have great service. clean and modern facilities and fantastic food.

By on Nov 30, 2017

Review comment responded on Dec 2, 2017

Dear Guest On behalf of the entire Paradisus Cancun team, I want to thank you for recognizing the effort and dedication of all of them. We thank you in the same way for sharing these good comments about your most recent experience with us. We hope that in the future you will give us the opportunity to surprise you again with the great wonders only Paradisus Cancun has to offer. Best regards

5

nice

Everyone

Only missing are more English language channels:). Take an Apple TV with you :)

By , from miami on Aug 9, 2017

Review comment responded on Aug 11, 2017

Dear Alina Thank you for this review. For us the opinion of our guests is the most valuable thing we have. We always try to meet the expectations of our guests. Comments like this help us to know what we can improve and what we are doing well. And because of this I can only say thank you. Please do not hesitate to return with us in the future so that you can relive the great wonders that our hotel has to offer. Best regards

5

great service!

Everyone

Organized this trip for my husbands' birthday...we did an all inclusive package, was well with the money! Our butler was awesome! Located on the beach, many restaurants in the hotel, although the food could be better..local bus runs just outside the hotel to the mall and local areas! Will stay here again when we go back!

By , from Fort Lauderdale, Fl on Aug 5, 2017

Review comment responded on Aug 10, 2017

Dear Jewlz Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our customers. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have. Cordially

Royal Service at Paradisus Cancun All Inclusive - Adults Only

Bulevard Kukulkan Km 16.5, Cancun, QROO 77500