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Ramada Cancun City

3.0 out of 5.0

Recent guest reviews

Good location, just seven minutes walk to the downtown ADO station and same time to get the bus for the beach. Helpful guy at the reception in the evening when checking in. Room big and clean, safe in the room. Wifi didn't work in the room, you had to go out of the room to have signal. Offer two free transport to their beachclub (at 10 and 11) and one back to the hotel at 4:30. Nice pool area, small gym. Lots of restaurant close by, but besides this not really much to see. Overall for a stop over ok, but would not stay longer then 2 days. Fix the wifi, guys!

We chose to stay here for our first nights in Cancun to make sure we didn't lose our money with a delayed flight. It was okay, cannot expect more for the great value price. The rooms were okay, but seemed dated.

I was in Cancun just to hunker down and get five days of work done without interruptions. This hotel is not in a super-sweet area (although it's plenty safe) and the hotel itself has only a small pool and exercise room for amenities. But it's clean, organized, the breakfast buffet is great, and the price is very good. I would return to this hotel at any time if the luxuriousness of the hotel was not an issue (which it was not for me on this trip). I enjoyed my stay.

At first I was concerned about the non touristy location in Cancun Centro (Downtown Cancun), but soon after I realized it was best value in the INSANELY OVERPRICE Cancun, Mx. Best of all, your stay at Ramada Inn includes free shuttle and free access to Mandala Beach Club, a fancy complex with posh cabanas and pools located in the best beach in the Hotel Zone Area (10 mnts ride). Rooms were perfectly clean, ultramodern look. I can't imagine a better value if you want to save some money in one of the most expensive vacation spots in the entire planet.

it a very nice and clean hotel to stay in while you look for a stay in downtown cancun

The location of the Ramada was great--close to transportation, good food and a welcoming area. The hotel has adopted a rather unique decor. It's very white, plastic, European and minimalistic. The concern there is just one of preference. From there though, the experience itself was less than satisfactory. The front desk guy was less than personable; from check-in, to touch-points afterwards. Our primary concern was that we found the sheets to be stained on the first bed. We decided to sleep on the second bed and not address the issue. The other bed's blanket below the comforter (the only other cover besides the sheet) was stained with six or seven palm-sized yellow marks. Addressing this concern with the desk guy was again less than ideal. Never mean, but it left us feeling we'd caused him troubles rather than him acknowledging and owning the issue. Other concerns: two of the four lamps in the room had blown out bulbs. The hallways are way too loud--everything echoes and we were kept up by people until 1am. There's a club near by that played loud music until 2am each night. Mud was smeared on the walls and floors around the elevators for the two days we were there. Our housekeeping lady who resolved the stained bed coverings was kind, but it's obvious cleanliness needs to be further addressed.

I was pleased to have found a ramada in the location that i needed, and at a great price. However, - the bed was really uncomfortable -the room had so much wasted space - the safety deposit box was free to use, but the key cost $15 to rent?! -the bathroom was cramped -half the staff looked like they hated guests, the other half were excited to help

Hotel was clean. They let us check in early. Friendly staff.

Excellent stay as always! Have stayed here 3 times already, always pleasant, great location, breakfast is delicious!

I spent the night here with a friend and was not overly impressed. The hotel was nice enough, clean, and breakfast downstairs was good. The biggest problem was the noise and the smells. The hotel was extremely noisy. Everything echoed. It sounded like people were having converstaions inside your room instead of in the hallway. We enjoyed relaxing by the pool, but it's right by the trash dump and it made the experience less than desireable.

The Location is very good it you want to try the local cuisine. The staff was OK. They're helpful and might provide you with useful information if you are nice to them. The room was very clean and nice. A dark side is that the room didn't have a cooler. It is a little far form the clubs and beach area (20 min by bus or 10 by taxi). However the closest bus station from the hotel is almost 500 ft away. In General this hotel is an excellent combination of price and location. I'd totally recommend it.

The Ramada is the absolute cleanest budget hotel I have ever stayed at outside the U.S. It is located on a street that has nightlife almost until sunrise, but even with all the loud music in the neighborhood the hotel was absolutely quiet (my room was overlooking the pool away from the street). This is something the other hotels on Av. Yaxchilan cannot claim – check reviews for noise at Hotel Xbalamque and Caribe International. This hotel is a major renovation of the old Hotel Margaritas so it gives the appearance of a new building with an older layout. The lobby has a very small check-in desk. The hotel restaurant shares the lobby space. The elevator is new. Lobby walls and floors are white and cleanliness is apparent. The rooms have new beds and 26” flat-screen TVs. There were a few English TV channels but no news channel in English. The toilet was new and worked fine. Unfortunately, the renovation was only skin deep. The bathrooms have serious plumbing problems. In both rooms I stayed in the sinks did not drain properly and there was very low water pressure in the showers. More serious was the smell of rotten eggs in the water from the shower and sink. This offensive sulfur smell lasted the entire two weeks I stayed in the hotel. They did have hot water all day – something you don’t always find downtown. I switched rooms after a few days because I could not get a Wi-Fi signal in the first room. They know which rooms have strong signals so if this is important to you, ask for a room with strong Wi-Fi. In both rooms the wiring under the desk had two different wires joined with electrical tape and no wire nuts – you should be careful if you choose to sit at the desk! The courtyard with the pool is small and the building is five stories tall which means there are only 2 or 3 hours where the pool has sun. It looks like there are plans to expand the building on one wing with steel rebar coming out of the ground – you might want to make sure the building is not under construction during your visit. The maid service was very unreliable, even though there was an envelope provided for daily tips. Something was not replenished each day – be it non-decaf coffee, coffee stirrers, wash cloth, etc. One day the regular coffee that I didn’t use the prior day was replaced with two packs of decaf. Go figure. There are many local restaurants and clubs on the street and many more a short walk through the park near Av. Tulum. Waiters all speak English and the food is reasonably priced. The hotel restaurant is only open for breakfast. In short, the hotel is budget-priced and in a good location (if you prefer local restaurants and a small city environment to a beach setting). If you can get beyond the plumbing issues, you will enjoy this hotel and its neighborhood.

Hotel was clean and in a great location downtown close to the shopping centers. Bathroom was a tight squeeze but sufficient for a quick nights stay. Price was right as well for my need.

staff was very nice, liked the colors and quietness of the hotel. nice pool

This hotel was completely remodeled several years ago. I stayed here before it was remodeled. If you prefer staying downtown as I do and not in the Hotel Zone than this is the place because I have now stayed in three other hotels within this triangle and this is by far the best of the three. The price for me was a bargain. The maid service outstanding. The pool was large, clean. The room furniture is modest, comfortable large bed, an extended table and chair, flat screen t.v. The bathroom and shower and towels etc were wonderful. Needless to say I was pleased to be back in this location and in this hotel.

This hotel was a fine place to stay. There are a lot of bars and restaurants nearby. The rooms have been recently redone with a modern design theme, which I appreciated. The breakfast buffet is far better than room service breakfast. We didn't get a chance to try any of the other meal buffets, but would. I'm not sure where the best beaches are in relation to this hotel. We rented a car, so were off on day trips during our stay and didn't stay around Cancun much. It was a nice place to stay and relax after an action filled day. The nightclub area is a short taxi ride away if that is what draws you to Cancun. The airport is nearby as well.

We were looking for a value hotel in this Cancun trip without compromising on cleanliness of the hotel. We also wanted to experience the Mexican culture by staying downtown. Hence, we chose this hotel. Going in, we had expected a 'basic' hotel similar to some Super 8s or Comfort Inns in the US that are basic but very clean. This hotel actually exceeded our expectations in that it is new and was very clean with a fairly modern look in the rooms. They cleaned the rooms and swimming pool everyday with soap water and scrub until the last stain comes off! We personally witnessed it. The staff was very friendly, polite, and helpful. For example, we asked for some rice for our three year old as she wouldn't eat anything else and they gave it to us for free. Actually, we found this to be true for every single local we came across at Cancun; the people are very nice and friendly. We traveled by bus extensively and every time my daughter/wife did not find a seat, somebody offered one to her just as soon as we boarded the bus. As for traveling to the hotel zone, we took the bus every single day of the six days we were there and not once did we have to wait longer than five minutes to get on a bus. It costs 8.5 pesos/person. We also wanted to experience the beach, the lounge chairs, etc. We contacted the Front desk and they gave us the coupons for 'Cabana' beach in the hotel zone that let us use their facilities, towels, lounge chairs, etc. for a very reasonable price. We paid USD 10 for two people and spent 5 hours on the beach enjoying the fabulous Caribbean. This hotel is also at a walking distance from many good restaurants, Market 28, and bus station. There is a 24-hour pharmacy right next to the hotel where you can buy water, candies, snack bars, juices, etc. We had read some comments about the loud music in this area and hence, chose a room away from the street (overlooking the pool). Once the patio door was shut and the A/C was on, we couldn't hear a thing but if we left it open, we could hear some music. Originally, we also had some concerns about safety around this area that were ruled out on day one. The area is mostly residential and very safe at any time of the day. Finally, as far as the facilities go, this hotel does not even come close to the all-inclusive five-star hotels in the hotel zone. However, if you are looking for value and a comfortable, clean place to stay at 20% price of the hotels in hotel zone and wish to experience local Mexican culture, this is the hotel for you! We definitely recommend this hotel.

Adequate.Clean. Excellent food.Good security. pharmacy next door. Laundermat close. Price a little high for off season.

Excellent trip and great service!

The newly remodeled hotel was great.

Avenida Yaxchilan 41 SM 22 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Downtown Cancun, Ramada Cancun City is within a 5-minute walk of sights such as Las Palapas Park and Cristo Rey Church. This 99-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Centrally located in Cancun, the hotel is also a short walk from Market 28 and Benito Juarez Municipal Building.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All 99 air-conditioned rooms feature coffee makers, safes, and phones. Guests can expect free WiFi and TVs.


Property features

Ramada Cancun City features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with a beach shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a conference center.

Room options

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Ramada Cancun City

Couples (10) Business (4) Family (3) Other (8) Friends (5)
3

good location and rooms, bad wifi

Singles

Good location, just seven minutes walk to the downtown ADO station and same time to get the bus for the beach. Helpful guy at the reception in the evening when checking in. Room big and clean, safe in the room. Wifi didn't work in the room, you had to go out of the room to have signal. Offer two free transport to their beachclub (at 10 and 11) and one back to the hotel at 4:30. Nice pool area, small gym. Lots of restaurant close by, but besides this not really much to see. Overall for a stop over ok, but would not stay longer then 2 days. Fix the wifi, guys!

By on Sep 20, 2015

3

quick stay

Couples

We chose to stay here for our first nights in Cancun to make sure we didn't lose our money with a delayed flight. It was okay, cannot expect more for the great value price. The rooms were okay, but seemed dated.

By on May 6, 2015

4

the hotel was perfect for me

BusinessTravelers

I was in Cancun just to hunker down and get five days of work done without interruptions. This hotel is not in a super-sweet area (although it's plenty safe) and the hotel itself has only a small pool and exercise room for amenities. But it's clean, organized, the breakfast buffet is great, and the price is very good. I would return to this hotel at any time if the luxuriousness of the hotel was not an issue (which it was not for me on this trip). I enjoyed my stay.

By on Feb 3, 2015

5

way beyond expectations in overpriced cancun, mx

LGBT

At first I was concerned about the non touristy location in Cancun Centro (Downtown Cancun), but soon after I realized it was best value in the INSANELY OVERPRICE Cancun, Mx. Best of all, your stay at Ramada Inn includes free shuttle and free access to Mandala Beach Club, a fancy complex with posh cabanas and pools located in the best beach in the Hotel Zone Area (10 mnts ride). Rooms were perfectly clean, ultramodern look. I can't imagine a better value if you want to save some money in one of the most expensive vacation spots in the entire planet.

By on Dec 14, 2013

4

nice place in cancun´s downtown

BusinessTravelers

it a very nice and clean hotel to stay in while you look for a stay in downtown cancun

By on Jul 6, 2013

1

not so hot

Couples

The location of the Ramada was great--close to transportation, good food and a welcoming area. The hotel has adopted a rather unique decor. It's very white, plastic, European and minimalistic. The concern there is just one of preference. From there though, the experience itself was less than satisfactory. The front desk guy was less than personable; from check-in, to touch-points afterwards. Our primary concern was that we found the sheets to be stained on the first bed. We decided to sleep on the second bed and not address the issue. The other bed's blanket below the comforter (the only other cover besides the sheet) was stained with six or seven palm-sized yellow marks. Addressing this concern with the desk guy was again less than ideal. Never mean, but it left us feeling we'd caused him troubles rather than him acknowledging and owning the issue. Other concerns: two of the four lamps in the room had blown out bulbs. The hallways are way too loud--everything echoes and we were kept up by people until 1am. There's a club near by that played loud music until 2am each night. Mud was smeared on the walls and floors around the elevators for the two days we were there. Our housekeeping lady who resolved the stained bed coverings was kind, but it's obvious cleanliness needs to be further addressed.

By on Nov 11, 2012

2

ramada in name alone

Singles

I was pleased to have found a ramada in the location that i needed, and at a great price. However, - the bed was really uncomfortable -the room had so much wasted space - the safety deposit box was free to use, but the key cost $15 to rent?! -the bathroom was cramped -half the staff looked like they hated guests, the other half were excited to help

By on Jun 13, 2012

3

close to airport

Families

Hotel was clean. They let us check in early. Friendly staff.

By on Apr 19, 2012

5

ramada

Couples

Excellent stay as always! Have stayed here 3 times already, always pleasant, great location, breakfast is delicious!

By on Apr 15, 2012

3

passing through

GetawayWithFriends

I spent the night here with a friend and was not overly impressed. The hotel was nice enough, clean, and breakfast downstairs was good. The biggest problem was the noise and the smells. The hotel was extremely noisy. Everything echoed. It sounded like people were having converstaions inside your room instead of in the hallway. We enjoyed relaxing by the pool, but it's right by the trash dump and it made the experience less than desireable.

By on Apr 8, 2012