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Paradisus Cancun All Inclusive Resort

4.5 out of 5.0

Recent guest reviews

This being my 4th stay here says it is an amazing place! Beach is beautiful, food is great, the staff is wonderful!! I will be back!

This was our first experience at an all-inclusive resort and we selected the family concierge package. The kids (8 and 5 years old) loved the pool and the Kids Zone which made keeping them entertained very easy. They do a great job separating the kids and adult sections but if you don't want to be around kids at all, this isn't your place. It's not a perfect experience. It can be hard to find a shaded chair next to the pool and every time you pick up a towel, they try to sell you an experience. That said, i can't imagine a much better resort for families at this price.

Overall I'd say not worth the money. I've stayed at much nicer resorts for less money with a better staff. Staff was a bit rude while they're was a few really nice employees sprinkled in every now and then. Food was also just regular, nothing special. I'd give this place a 4/10.

Had a 5 day trip with friends. The AC in room was not working and it smelled musty. Our patio door did not open. We tried all the restaurants and left after the appetizer twice. Very poor experience. We booked at the ME and we're moved here. Instead of getting a refund decided to give it a chance. Disappointed and will not come back.

Noisy--we decided to stay in the room in the afternoon while the baby needed a nap. Music is soooo loud. When you want to relax or sleep during the day, it feels as if your neighbor is having an outdoor party with the music that you don't like and turned it up to max!! it was even LOUDER at night!!! Baby's bed time is around 7:30pm, and there was a night concert (daily) right in front of our room singing Beyoncé for one hour! It is not bad until my baby woke up every 10 minutes crying and I had to put her back to sleep repetitivly. These are from the balcony, from the door, you hear the fountains just as you were next to it. Once the concert was over, guests above us moved their furnitures and made noise all night. Next morning, I was at frost desk complaining about all the noise, he didn't want to help, told me everywhere is like this within this hotel. Finally I asked "is there ANYTHING that is better?" Then we got moved to the room below. OLD----Wifi needs to be reconnected every few seconds. Wind moved windows making noise, we had to use paper to fill in the gaps to stop the noise. No water for shower or wash in the morning we checked out. AC system is broken, fan can only be "high" and blows directly to bed (or head). RUDE----I went to the buffet at 5:45pm and saw all the food was ready so stacked a plate full of food, a staff walked over, took away my plate then said "we open at 6, room service (if I am hungry, I have to order room service) ", no other words and left!

We had a great time hotel lobby when you first walk in its like... jungle book trees green everywhere fantastic first impressions xxx, staff were great food ,pools beach all a great trip will be back .. regards .

Hotel needs updating, Nat's were seen frequently in the bathroom. Beds were not very comfortable.

My experience...... Paradisus cancun is a very old hotel. The staff are very frendly helpful and adorable customer service is excellent. The hotel have a few restaurants for dinner nothing especial the buffet is better. I saw two roaches on my third night during my stay. One in the ground floor, One in "Fuego"the Latin restaurant, of course l got up and left, dinner was ruined that night l went out of the hotel for dinner that night. The food was okay not many variety in the buffet. The buffet didnt have a nice variety of fruits which it sucks for me since l love fruits. I wouldnt not go back to Paradisus, l have been to many hotels in cancun, much better for less. I hope this review can help others avoid disappointments.

Perfect place and good service Wonderful beach I want to come back soon

Very nice stay. This is third all inclusive hotel I have stayed at in Cancun and would stay again. Majority of staff was very accommodating and overall customer service was excellent. The buffet was very good. We appreciated that they switched up the food from day to day so there was a variety if you ate at buffet for several meals. Ate at two other restaurants in the hotel which were mediocre. If I had a complaint at all it would be that the activities staff played loud club music at the pool which was annoying if I was at pool or in my room trying to relax. The entire atmosphere of the hotel was spa like and relaxing and club music at pool all day was out of place and not welcomed by too many. Only person in activities staff who was outgoing and approached us was guy who played volleyball with us at beach. Definitely lacking compared to other resorts I have stayed at. Great job giving families and kids own section of pool away from bar with plenty to keep kids busy. Overall smaller, very clean, modern resort, not overcrowded, excellent staff, clean beach, beautiful pool, and good food.

Hotel is massive. Great all inclusive restaurants. Pool and beach areas were well kept.

The hotel staff was very pleasant when we arrived. They showed us to our room and told us about all of our accommodations with royal services. It was more than we could have imagined. The nicest hotel we have stayed at.

Everything about this hotel was on point! The staff was incredible and everything was so nice and relaxing. If you can do it I highly recommend splurging for The Royal Service Tower. Everything was amazing I highly recommend

We had an ocean view room. Beautiful view!! There were many different types of restaurants to choose from (Asian, Mexican, America, Italian, etc). The staffs were friendly and always willing to help everywhere we went in the hotel. They also gave us ideas of things to do in Cancun. There were shows in the evening that we were able to enjoy. The only thing I did not like was that the pools closed at 7pm. I wish it was opened longer since I love to swim. Otherwise, this hotel is great and I highly recommend it.

Great experience!! Beautiful gorgeous hotel! Service and staff are amazing!

The Paradisus was a wonderful hotel. We had a great experience.

Beach was wonderful, 6 restaurants and easy to get same day reservations, multiple pools and very lively atmosphere. Great location 5 minutes to Isla shopping center by bus for $1 that arrives every 5 minutes. Even a logoon view room has a great water view. Balcony was extra large. They don't tell you that an entire pool area and all the cabanas are reserved only if you pay more - they show the cabanas by the beach and you'd assume those are included, they are not. I did not inquire but heard they are $100+ a day. I had asked about the cabanas at the beach and was told "you have to rent them". I had to then ask "you don't have any chairs without renting?" He then offered up that yes the other regular chairs with hut umbrella are no extra charge. Service - service was not what we've experienced at other resorts. From the buffet restaurant to the front desk and towel people I'd say they were not proactive. You had to ask for water, coffee a few times before it arrived even though we tipped every meal. We've been to Mexico 3x in past 6 years and we normally rave about the service. This resort we were underwhelmed with the service. We stayed in the building of the lobby building 3. We did not mind but the lobby bar noise went on until about 2am with music. It didn't bother us at all but if you need quiet make sure to request a room not in building 3- makes a longer walk for the restaurants etc but if quiet in evening is a requirement I'd suggest another buildin

Oh my, what a hotel! So beautiful and elegant. Friendly staff, amazing food, and facilities. Can't wait to go back!!

My cousin got married on the beach with the reception at the pool. My wife & I had a blast.

The experience was really great, hotel staff is very friendly and helpful. The room was clean, food and drinks were yummy, and the facility is keep very clean. If I have any gripe its is the same as every tourist type hotel, they will try to sit you down for 2 hours to get you into a time share or prebook another trip. We avoided it let them know we weren't interested and they let us be.

Boulevard Kukulkan Km 16.5 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Avenida Kukulkan, Paradisus Cancun All Inclusive Resort is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 525-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a marina. It's on the beach and also a short walk from Aquaworld and Ballenas Beach.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 10 onsite restaurants, including Naos, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Market Grill with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Paradisus Cancun All Inclusive Resort's 525 air-conditioned rooms provide balconies or patios, sofa beds, and free minibar items. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

Paradisus Cancun All Inclusive Resort features a golf course, a marina, and a full-service spa. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include 3 outdoor pools, a nightclub, and a children's pool.

Room options

Paradisus Junior Ocean View Suite

Full 2 | King 1 | Sleeps 4

Royal Service Lagoon View Paradisus Junior Suite

Full 2 | King 1 | Sleeps 3

Royal Service Ocean View Paradisus Junior Suite

Full 2 | King 1 | Sleeps 3

Royal Service one bedroom suite ocean view

King 1 | Sleeps 3

Guest reviews for Paradisus Cancun All Inclusive Resort

Everyone (45) Couples (179) Business (1) Family (139) Friends (37) Other (9)
5

amazing hotel. this was my 4th time!!

Everyone

This being my 4th stay here says it is an amazing place! Beach is beautiful, food is great, the staff is wonderful!! I will be back!

By , from new york on Jun 4, 2017

Review comment responded on Jun 7, 2017

Dear Meg D Thank you for taking the time to share with us your latest experience, I want you to know that for us you are the most important. We hope that in the future we will give you the opportunity to stay again and enjoy the great things we have for you. Best regards

4

great family vacation

Everyone

This was our first experience at an all-inclusive resort and we selected the family concierge package. The kids (8 and 5 years old) loved the pool and the Kids Zone which made keeping them entertained very easy. They do a great job separating the kids and adult sections but if you don't want to be around kids at all, this isn't your place. It's not a perfect experience. It can be hard to find a shaded chair next to the pool and every time you pick up a towel, they try to sell you an experience. That said, i can't imagine a much better resort for families at this price.

By , from Raleigh on Jun 4, 2017

Review comment responded on Jun 7, 2017

Dear Andy It is a pleasure for us to know that we fulfill all your expectations. I want to take this moment to thank you for the time you invested in giving us your comments, I can assure you that our team will be happy to have filled with good memories your most recent experience. We hope you give us another chance to prove that Paradisus Cancun is the place where you can feel the complete freedom to be. Best regards

2
Everyone

Overall I'd say not worth the money. I've stayed at much nicer resorts for less money with a better staff. Staff was a bit rude while they're was a few really nice employees sprinkled in every now and then. Food was also just regular, nothing special. I'd give this place a 4/10.

By , from B on May 17, 2017

Review comment responded on May 21, 2017

Dear George Thank you for your comments. We were very sorry to hear that the time you spent at our hotel left a bad impression on you. We would have liked these drawbacks to report you when you were still here. We regret that among the 10 dining options, you did not find anything that satisface you. Honestly these kind of comments are very uncommon for us, because the services that our hotel offers are highly appreciated and valued by many travelers around the world. These comments will be shared with the departments involved for their prompt resolution. Best regards

1

no ac and musty rooms

Everyone

Had a 5 day trip with friends. The AC in room was not working and it smelled musty. Our patio door did not open. We tried all the restaurants and left after the appetizer twice. Very poor experience. We booked at the ME and we're moved here. Instead of getting a refund decided to give it a chance. Disappointed and will not come back.

By on May 4, 2017

Review comment responded on May 8, 2017

Dear guest Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these situations as soon as possible. All comments that you made to us, we will take in consideration and we'll send detailed reports to the involved department. I would like you to give us the opportunity to change your perspective of the hotel and stay with us again. I promise you will enjoy all the improvements we have for you. Best Regards

2

rude, noisy and old

Everyone

Noisy--we decided to stay in the room in the afternoon while the baby needed a nap. Music is soooo loud. When you want to relax or sleep during the day, it feels as if your neighbor is having an outdoor party with the music that you don't like and turned it up to max!! it was even LOUDER at night!!! Baby's bed time is around 7:30pm, and there was a night concert (daily) right in front of our room singing Beyoncé for one hour! It is not bad until my baby woke up every 10 minutes crying and I had to put her back to sleep repetitivly. These are from the balcony, from the door, you hear the fountains just as you were next to it. Once the concert was over, guests above us moved their furnitures and made noise all night. Next morning, I was at frost desk complaining about all the noise, he didn't want to help, told me everywhere is like this within this hotel. Finally I asked "is there ANYTHING that is better?" Then we got moved to the room below. OLD----Wifi needs to be reconnected every few seconds. Wind moved windows making noise, we had to use paper to fill in the gaps to stop the noise. No water for shower or wash in the morning we checked out. AC system is broken, fan can only be "high" and blows directly to bed (or head). RUDE----I went to the buffet at 5:45pm and saw all the food was ready so stacked a plate full of food, a staff walked over, took away my plate then said "we open at 6, room service (if I am hungry, I have to order room service) ", no other words and left!

By on Apr 25, 2017

Review comment responded on May 3, 2017

Dear Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these situations as soon as possible. All comments that you made to us, we will take in consideration and we'll send detailed reports to the involved department. I would like you to give us the opportunity to change your perspective of the hotel and stay with us again. I promise you will enjoy all the improvements we have for you. Best regards

5

great hotel and location.

Everyone

We had a great time hotel lobby when you first walk in its like... jungle book trees green everywhere fantastic first impressions xxx, staff were great food ,pools beach all a great trip will be back .. regards .

By , from new york on Apr 22, 2017

Review comment responded on Apr 25, 2017

Dear Macker We are happy that our hotel receives this good reference from you. I want you to know that for us there is no satisfaction more important than to be recognized as one of the best accommodation options here. Give us the opportunity to stay here again and so you can relive the great wonders we have for you. Best regards

3

large hotel

Everyone

Hotel needs updating, Nat's were seen frequently in the bathroom. Beds were not very comfortable.

By , from gwb, mi on Apr 19, 2017

Review comment responded on Apr 21, 2017

Dear Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these situations as soon as possible. All comments that you made to us, we will take in consideration and we'll send detailed reports to the involved department. I would like you to give us the opportunity to change your perspective of the hotel and stay with us again. I promise you will enjoy all the improvements we have for you.

3

okay hotel.

Everyone

My experience...... Paradisus cancun is a very old hotel. The staff are very frendly helpful and adorable customer service is excellent. The hotel have a few restaurants for dinner nothing especial the buffet is better. I saw two roaches on my third night during my stay. One in the ground floor, One in "Fuego"the Latin restaurant, of course l got up and left, dinner was ruined that night l went out of the hotel for dinner that night. The food was okay not many variety in the buffet. The buffet didnt have a nice variety of fruits which it sucks for me since l love fruits. I wouldnt not go back to Paradisus, l have been to many hotels in cancun, much better for less. I hope this review can help others avoid disappointments.

By , from New Jersey on Apr 8, 2017

Review comment responded on Apr 15, 2017

Dear Omega Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve these situations as soon as possible. All comments that you made to us, we will take in consideration and we'll send detailed reports to the involved department. I would like you to give us the opportunity to change your perspective of the hotel and stay with us again. I promise you will enjoy all the improvements we have for you. Best regards

5

perfect

Everyone

Perfect place and good service Wonderful beach I want to come back soon

By on Apr 1, 2017

Review comment responded on Apr 3, 2017

Dear On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration to implement improvement programs that help us to provide a better service and reach our main goal, your total satisfaction. We hope to have the chance to host you again and prove that for us there's no greatest motivation to be better than our guests. Kindest regards

4

very nice hotel. excellent staff.

Everyone

Very nice stay. This is third all inclusive hotel I have stayed at in Cancun and would stay again. Majority of staff was very accommodating and overall customer service was excellent. The buffet was very good. We appreciated that they switched up the food from day to day so there was a variety if you ate at buffet for several meals. Ate at two other restaurants in the hotel which were mediocre. If I had a complaint at all it would be that the activities staff played loud club music at the pool which was annoying if I was at pool or in my room trying to relax. The entire atmosphere of the hotel was spa like and relaxing and club music at pool all day was out of place and not welcomed by too many. Only person in activities staff who was outgoing and approached us was guy who played volleyball with us at beach. Definitely lacking compared to other resorts I have stayed at. Great job giving families and kids own section of pool away from bar with plenty to keep kids busy. Overall smaller, very clean, modern resort, not overcrowded, excellent staff, clean beach, beautiful pool, and good food.

By , from New Jersey on Mar 25, 2017

Review comment responded on Mar 30, 2017

Dear John Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you on behalf of all members of the family Paradisus. We hope that in the future will allow us to host it to you and your family again to enjoy the wonders that this hotel has to offer and take home wonderful memories that will last a lifetime. Cordially