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Paradisus Cancun All Inclusive Resort

4.5 out of 5.0

Recent guest reviews

Everything about this hotel was on point! The staff was incredible and everything was so nice and relaxing. If you can do it I highly recommend splurging for The Royal Service Tower. Everything was amazing I highly recommend

We had an ocean view room. Beautiful view!! There were many different types of restaurants to choose from (Asian, Mexican, America, Italian, etc). The staffs were friendly and always willing to help everywhere we went in the hotel. They also gave us ideas of things to do in Cancun. There were shows in the evening that we were able to enjoy. The only thing I did not like was that the pools closed at 7pm. I wish it was opened longer since I love to swim. Otherwise, this hotel is great and I highly recommend it.

Great experience!! Beautiful gorgeous hotel! Service and staff are amazing!

The Paradisus was a wonderful hotel. We had a great experience.

Beach was wonderful, 6 restaurants and easy to get same day reservations, multiple pools and very lively atmosphere. Great location 5 minutes to Isla shopping center by bus for $1 that arrives every 5 minutes. Even a logoon view room has a great water view. Balcony was extra large. They don't tell you that an entire pool area and all the cabanas are reserved only if you pay more - they show the cabanas by the beach and you'd assume those are included, they are not. I did not inquire but heard they are $100+ a day. I had asked about the cabanas at the beach and was told "you have to rent them". I had to then ask "you don't have any chairs without renting?" He then offered up that yes the other regular chairs with hut umbrella are no extra charge. Service - service was not what we've experienced at other resorts. From the buffet restaurant to the front desk and towel people I'd say they were not proactive. You had to ask for water, coffee a few times before it arrived even though we tipped every meal. We've been to Mexico 3x in past 6 years and we normally rave about the service. This resort we were underwhelmed with the service. We stayed in the building of the lobby building 3. We did not mind but the lobby bar noise went on until about 2am with music. It didn't bother us at all but if you need quiet make sure to request a room not in building 3- makes a longer walk for the restaurants etc but if quiet in evening is a requirement I'd suggest another buildin

Oh my, what a hotel! So beautiful and elegant. Friendly staff, amazing food, and facilities. Can't wait to go back!!

My cousin got married on the beach with the reception at the pool. My wife & I had a blast.

The experience was really great, hotel staff is very friendly and helpful. The room was clean, food and drinks were yummy, and the facility is keep very clean. If I have any gripe its is the same as every tourist type hotel, they will try to sit you down for 2 hours to get you into a time share or prebook another trip. We avoided it let them know we weren't interested and they let us be.

Our family stayed there 4 nights 5 days. We all had a good time there. Stuff are nice and friendly. Food is just ok, nothing surprising, the spring in the hotel at night is a little bit noising, has kids swimming pool, but no kids swimming facilities.no kayak. we had two double beds, the bed is a little bit small for 2 adults 2 kids.

I was impressed with all things that we can do in Cancun . A lot of sports and a lot of restaurants . I will return for sure at this hotel .

We had a great time in the hotel all the Everybody is very friendly and helpful

This was my first experience at an all inclusive hotel and I have to say, it was spectacular. There isn't one thing I can think of that was negative. The hotel was beautiful and lush. The plant life, fountains and fish ponds made you feel like you were outside even though you were inside. The hotel smelt amazing everywhere you went. I loved the gym and spa facility; top notch! The food was exceptional and the wait staff was attentive and polite. The pool area and beach front was breath taking. I would book another trip here in a heart beat!

Hotel was clean and beautiful. Right off the beach, two huge pools. Restaurants were good food, including buffet. You have to book reservations at the restaurants 24hours before, they were booked the night of, so take the time to do this. Hotel is 10-15 minutes from bars and club strip, but an easy $15usd cab ride. You can tell they keep up on the cleanliness and service of th hotel. Pictures do not do the hotels detail justice. My sister and I will definitely be back!

This hotel does not disappoint. The food at all the restaurants was fabulous. The staff was very informative and pleasant to interact with. The service bynhe pool and on the beach....superb!! The hotel is conveniently located across the street from Aquaworld where many tours can be booked and boats leave for various adventures right from their dock. We didn't want to leave. I would stay here over again. My only issue would have to be the nighttime shows....a little higher quality entertainment would be appreciated in the future. Thanks so much Paradisus for a wonderful trip!!

The hotel is large, yet clean and modern, with a beautiful lobby that makes you felt like you are in the middle of a rainforest. The rooms are spacious and have large balconies, each offering romantic ocean or lagoon views. When we needed to change our room and when the air conditioning wasn't working, the staff was courteous and attentive to resolve the issues. There was not a whole lot to do.in terms of nightlife, but we wanted a quiet getaway anyway. The food was just decent (nothing to write home about), but the size and quality of the beach rivals many of the other beaches on the same strip. Overall it was a wonderful experience.

Original room didnt have the view we booked but they got us intot he right room the next day. Lounge chairs were flimsy and had to make sure they weren't broken before trying to sit. Outside handles to sliding doors to balcony were missing in both rooms we had. Other than that was a beautiful resort, great location and the staff were very polite and accomodating.

Very happy with the hotel and very good staff I recommend this hotel 100 percent to everyone

Nice hotel, great architecture and good selection for restaurants. The bars have a good selection of liquor and the toiletries in the rooms are high quality. The beach is steps away and daily maintained ,we appreciated the hotel for not being skimpy on beach towels but they should provide more chairs and they should have them checked more often because some were missing parts or were broken. Some of the best areas at the beach were unutilized pretty much all the time because they were reserved for a higher status level. Also a huge area was covered with a canopy which was unused for the whole period of time we were there. The former glory of the hotel is present but there are a lot of places where improvements /refurbishment should be made. The staff is great and the resort has the potential to shine at the top because it has great potential.

Great time in Paradisus. Friendly staff, great people. Would highly recommend to others

My only complaint is the spa. Had some misleading pricing for usd.

Boulevard Kukulkan Km 16.5 Cancun QROO

Located in Avenida Kukulkan, Paradisus Cancun All Inclusive Resort is within 2 miles (3 km) of popular attractions such as Delfines Beach and El Rey Ruins. This 525-room, 4.5-star resort has 3 outdoor pools along with a golf course and a marina. It's on the beach and also a short walk from Aquaworld and San Miguelito.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 10 onsite restaurants, including Naos, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Market Grill with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Paradisus Cancun All Inclusive Resort's 525 air-conditioned rooms provide balconies or patios, sofa beds, and free minibar items. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and laptop-compatible safes are other standard amenities.


Property features

Paradisus Cancun All Inclusive Resort features a golf course, a marina, and a full-service spa. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include 3 outdoor pools, a nightclub, and a children's pool.

Room options

Paradisus Junior Ocean View Suite

King 1 | Full 2 | Sleeps 4

Royal Service Lagoon View Paradisus Junior Suite

King 1 | Full 2 | Sleeps 3

Royal Service Ocean View Paradisus Junior Suite

King 1 | Full 2 | Sleeps 3

Royal Service one bedroom suite ocean view

King 1 | Sleeps 3

Guest reviews for Paradisus Cancun All Inclusive Resort

Everyone (33) Couples (179) Business (1) Family (139) Friends (37) Other (9)
5

amazing hotel!

Everyone

Everything about this hotel was on point! The staff was incredible and everything was so nice and relaxing. If you can do it I highly recommend splurging for The Royal Service Tower. Everything was amazing I highly recommend

By , from New York, NY on Feb 22, 2017

Review comment responded on Feb 24, 2017

Dear SB On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. We hope to have the chance to host you again and prove that for us there's no greatest motivation to be better than our guests. Kindest regards

5

beautiful hotel

Everyone

We had an ocean view room. Beautiful view!! There were many different types of restaurants to choose from (Asian, Mexican, America, Italian, etc). The staffs were friendly and always willing to help everywhere we went in the hotel. They also gave us ideas of things to do in Cancun. There were shows in the evening that we were able to enjoy. The only thing I did not like was that the pools closed at 7pm. I wish it was opened longer since I love to swim. Otherwise, this hotel is great and I highly recommend it.

By , from MN on Feb 17, 2017

Review comment responded on Feb 19, 2017

Dear Pk Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. We are delighted to know that you could fully enjoy your vacation with your family. We will be honored to have you here again. Best regards

5
Everyone

Great experience!! Beautiful gorgeous hotel! Service and staff are amazing!

By on Feb 17, 2017

Review comment responded on Feb 19, 2017

Dear guest Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have. Cordially

5

beautiful hotel

Everyone

The Paradisus was a wonderful hotel. We had a great experience.

By on Feb 15, 2017

Review comment responded on Feb 17, 2017

Dear Diane It is an honor to have been part of your vacation and to fulfill all your expectations. We are happy to be different and unique. All this thanks to the great team that conforms us and the great wonders that this destination has to offer. Best regards

3

great beach... service just ok...

Everyone

Beach was wonderful, 6 restaurants and easy to get same day reservations, multiple pools and very lively atmosphere. Great location 5 minutes to Isla shopping center by bus for $1 that arrives every 5 minutes. Even a logoon view room has a great water view. Balcony was extra large. They don't tell you that an entire pool area and all the cabanas are reserved only if you pay more - they show the cabanas by the beach and you'd assume those are included, they are not. I did not inquire but heard they are $100+ a day. I had asked about the cabanas at the beach and was told "you have to rent them". I had to then ask "you don't have any chairs without renting?" He then offered up that yes the other regular chairs with hut umbrella are no extra charge. Service - service was not what we've experienced at other resorts. From the buffet restaurant to the front desk and towel people I'd say they were not proactive. You had to ask for water, coffee a few times before it arrived even though we tipped every meal. We've been to Mexico 3x in past 6 years and we normally rave about the service. This resort we were underwhelmed with the service. We stayed in the building of the lobby building 3. We did not mind but the lobby bar noise went on until about 2am with music. It didn't bother us at all but if you need quiet make sure to request a room not in building 3- makes a longer walk for the restaurants etc but if quiet in evening is a requirement I'd suggest another buildin

By on Feb 14, 2017

Review comment responded on Feb 17, 2017

Dear guest We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Believe me your feedback helps us to be better every day, all comments are sent to those responsible for proper monitoring and to have effective solutions. We hope that in the future you can give us the opportunity to prove that all the improvements are effective Kindest regards

5

magical experience

Everyone

Oh my, what a hotel! So beautiful and elegant. Friendly staff, amazing food, and facilities. Can't wait to go back!!

By , from Texas on Feb 14, 2017

Review comment responded on Feb 17, 2017

Dear On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. We hope to have the chance to host you again and prove that for us there's no greatest motivation to be better than our guests. Kindest regards

4

rooms close to the beach/pool.

Everyone

My cousin got married on the beach with the reception at the pool. My wife & I had a blast.

By , from Minneapoli, MN on Feb 11, 2017

Review comment responded on Feb 14, 2017

Dear Phil; We appreciate your delightful review and we thank you for allowing us to host you. As you mention our staff is always working hard to fulfill our guest needs and expectations. We hope to see you again on your next trip to Cancun. Kindest regards

5

great few days in cancun

Everyone

The experience was really great, hotel staff is very friendly and helpful. The room was clean, food and drinks were yummy, and the facility is keep very clean. If I have any gripe its is the same as every tourist type hotel, they will try to sit you down for 2 hours to get you into a time share or prebook another trip. We avoided it let them know we weren't interested and they let us be.

By on Feb 5, 2017

Review comment responded on Feb 7, 2017

Dear guest Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. Cordially

5

nice hotel, fabulous view

Everyone

Our family stayed there 4 nights 5 days. We all had a good time there. Stuff are nice and friendly. Food is just ok, nothing surprising, the spring in the hotel at night is a little bit noising, has kids swimming pool, but no kids swimming facilities.no kayak. we had two double beds, the bed is a little bit small for 2 adults 2 kids.

By , from LA on Feb 5, 2017

Review comment responded on Feb 7, 2017

Dear Mark Thank you for sharing with us such a detailed review of our services. I want to take this moment to thank you on behalf of all members of the family Paradisus highlight their work. We hope that in the future will allow us to host you and your family again to enjoy the wonders that this hotel has to offer and take home wonderful memories that will last a lifetime. Cordially

5

beautifull hotel with very nice vertical garden

Everyone
We have fun at the disco We went to a jungle tour in a jet boat and we snored with color fishes . Inside garden hotel . We stayed at lagoon view  room and we saw a beautiful sun set .

I was impressed with all things that we can do in Cancun . A lot of sports and a lot of restaurants . I will return for sure at this hotel .

By , from Miami Florida on Feb 5, 2017

Review comment responded on Feb 7, 2017

Dear guest Thanks for choosing us as your host hotel and for sharing with us your comments. It fills us with happiness to know that we could be at the level of your expectations and know the efforts of all who work here it's recognized with good reviews and recommending our hotel. I want to extend my most cordial invitation to join us again in the near future, so you can enjoy all the wonders that this beautiful place has to offer. Kindest regards