Skip to main content
Beginning of main content

Recent guest reviews

Staff was excellent, very helpful and friendly. Food was very good. Drinks were okay (the bar at the beach was the best!). Pool was wonderful. Beach had seaweed, not the resort's fault though, but couldn't really swim in the sea because of the seaweed. We spent most time at the pool instead of the beach, but that was okay with us because the pool was very large and we really enjoyed it.

Pool was very nice. Room Service was used by us a lot due to inability to eat in Ala Carte Restaurants. No reservations prior. Check in with Hostess who gives you Buzzer. Break group of 10 into two groups of 5 to accommodate. Wait an hour and a half and buzzer rings. But no tables unless we make groups of 2 or 3 and then it will be another hour. Trying to force you into buffet. If you buy a $50 bottle of wine though they will have a table for you in 15 minutes.

Our experience at the Now Sapphire is one that we won't soon forget! I have never before experienced such an incredible level of customer care and attention to detail in every aspect of our stay. The location was a short 15 minute shuttle from the airport. From the moment we arrived on the property, we were transported to a serene paradise. Our check-in experience with Leonardo was absolutely amazing. We had never done an all-inclusive experience before and he immediately made us feel welcome and let us know what we could expect from our stay. The room we stayed in was magnificent. We booked a Junior Tropical View suite. The room had beautiful marble floors, gorgeous tiling in the bathroom, a balcony surrounded by lush tropical plants, cool linens on the bed and a serene canopy over the bed frame. There was also a couch and coffee table for additional seating. The room included a tv, safe and mini fridge (fully stocked with cold beverages!). Sleep came very easily to us while staying here! Overall we had a magnificent time and we can't wait to come back!

Very nice place with fine amenities , great staff for room service . Very relaxing!!

Great location, prices, food and overall vacation. The staff was very friendly and kept everything looking beautiful. The activities were great and fun.

We're family of 4 with kids of the ages of 6 and 9. This is our 4th visit to Cancun/Playa area and the best one by far. The hotel is located 20 min ride from the airport. It's nice and clean. Everything is within the walking distance, so you don't have to wait for carts to take you to different locations. There are 3 pools: the main, the kids and the preferred club. It's never too busy and there are plenty of chairs available. The kids club is very good with a lot of activities. Our kids are usually very picky when it comes to kids clubs but this time they stayed with no complaints. The food is good too. Don't expect the Michelin star restaurant but compared to the other places we stayed over the years this one is much better, and the variety is great. What we also liked is that it's not too crowded. There's plenty of room and plenty of food for everyone. In addition to the main restaurant there are also a French, Mediterranean, Asian and grill restaurants and the food is pretty good. But what really makes this resort stand out is the service. I honestly can't remember any hotel I've stayed in with the service being that fast, that efficient and that friendly. Need an extra blanket- 5 min waiting time. A hair dryer isn't working- 2 min someone will come to fix it. The waiters and the waitresses are super friendly and go out of their way to provide the best service for you. And since it's a smaller hotel, staff starts calling you by your name which makes it feel much

My hotel stay was unacceptable for the fee and as a club member (new). Food was terrible, liquor was not top shelf and packed with cheap juice. Beach was full of seaweeds. Pool we slipped down the stairs because it was too slipper. Bathroom moldy in the tub. Housekeeping nonexistent, they just made our beds and provide new toilets. Trash was still in the room. Sink in the bathroom clogged 3 nights out of my stay. No accommodationa for the inconvenience and wasnt treated with respect. I work in the hotel/hospitality industry, I will definitely share my experience with fellow collegues to avoid this hotel.

the sea weed was terrible and no one was on the beach due to this fact. the hotel and staff were great but I will not return due to the lack of beach access because of the sea weed.

Incredible super friendly staff and very helpful We dedicate to celebrate our daughters sweet xv and I would do it again thank you so much for hosting a very special event in our life’s

Wonderful experience. Friendly staff, great enterteinment program, beautiful beach!

It's a very good resort. - Food is good (say 4 stars. The buffet choices are excellent for kids and adults, restaurants are good - we loved the Mex and Blue Grill). - Location is great: close to airport and to Puerto Morelos (very nice beach) - Excellent service (e.g.: breakfast served in the room at 4:30am on the departure day) - Very nice pool/facilities On the "minus" side: - I would have preferred that there was a playground for little ones, where parents could stay (kids Zone has no parents access) - Beach was a bit disappointing due to some seaweeds, not a huge issue (just walking 1 yard in the water is enough to get to clean water), but overall it misses the green/light blue colors that you could find in other "dream beaches".

Great Hotel. I would only purchase the preferred upgrade with an ocean view. Otherwise, I believe it is not worth it. The staff are so friendly and helpful. The food and room are top notch.

This is a beautiful hotel from the lobby to beach to pool. The staff is amazingly friendly and very accommodating. Food is as good as you can expect for all inclusive. Breakfast, hibachi, guacamole and dessert were excellent. Drinks are better when ordered directly at the bar.

Staff were absolutely amazing. Entertainment was great... they really got the guests involved in everything from Karaoke to conga lines to “Rock Show”. The food was just ok... Im someone who generally avoids the buffet, but the buffet was better than most specialty restaurants. The private pool was very peaceful and comfortable. The beach was amazing! Calm water, white sand, hardly and seaweed. The only real disappointment was the room. Even though we had an upgraded waterfront room there were small double beds, only three TINY drawers for clothes, and the worst pillows I have ever used. I liked that you could walk down the beach to the town (Puerto Morelos). The included wine (white or Red) was better than most all inclusives. All in all, this was good for a weekend, but not for a longer trip. I have preferred Moon Palace and Paradisus Cancun.

I stayed with my family for six nights. We enjoyed the good restaurants and the beach, my kids refused to stay in the kids club without me and plsyground is inside the kids club so we couldn’t use it , other than that every thing was good.

Love the spacious room, restaurants, staff. We’ve been to various resorts in Cancun and Riviera Maya and I must say this is one of the top notch. They pay attention to small details that we like. I recommend to be a preferred guest due to extra perks. I got a good deal with the hotel but you get more than you paid for. I’m surprised with all extras. The flow in the hotel is just right. Highly recommended!

Super Manzana 11, Manzana 9, Lote 10 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located within 2 miles (3 km) of Crococun Zoo, Now Sapphire Riviera Cancun All Inclusive is within 3 miles (5 km) of Ojo de Agua Beach. This 496-room, 4-star property has 3 outdoor pools along with a full-service spa and 7 restaurants.


Dining

This property is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 496 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies or patios, and iPod docks. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and free bottled water are other standard amenities.


Property features

Guests of Now Sapphire Riviera Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. If you decide to drive, there's free valet parking. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a sauna.

Room options

Preferred Club Junior Suite Beach Front Swim Out King

King 1 | Sleeps 2

Preferred Club Master Suite Beach Front Swim Out King

Twin 2 | Sleeps 4

Preferred Club Junior Suite Beach Front Two Double Beds

Full 2 | Sleeps 4

Preferred Club Junior Suite Beach Front Swim Out Double

Full 2 | Sleeps 4

Guest reviews for Now Sapphire Riviera Cancun All Inclusive

Everyone (34) Couples (90) Family (38) Friends (10) Other (5)
5
Family with small children

Staff was excellent, very helpful and friendly. Food was very good. Drinks were okay (the bar at the beach was the best!). Pool was wonderful. Beach had seaweed, not the resort's fault though, but couldn't really swim in the sea because of the seaweed. We spent most time at the pool instead of the beach, but that was okay with us because the pool was very large and we really enjoyed it.

By on Jul 26, 2019

Review comment responded on Jul 27, 2019

Dear Guest, Thank you for your visit and for sharing your review on Orbitz. We are so happy to read that you enjoyed the food, drinks, pool, and service. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

2
Partner Couples Families

Pool was very nice. Room Service was used by us a lot due to inability to eat in Ala Carte Restaurants. No reservations prior. Check in with Hostess who gives you Buzzer. Break group of 10 into two groups of 5 to accommodate. Wait an hour and a half and buzzer rings. But no tables unless we make groups of 2 or 3 and then it will be another hour. Trying to force you into buffet. If you buy a $50 bottle of wine though they will have a table for you in 15 minutes.

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Dear guest, Thank you for your comments about your stay at our resort. We understand your concerns and we would like to comment that we have shared your valuable feedback with the Operations Committee to improve the opportunity areas. We really hope to welcome you back again to regain your confidence with our service. Best regards, Olivia Rodríguez

5
Partner Couples

Our experience at the Now Sapphire is one that we won't soon forget! I have never before experienced such an incredible level of customer care and attention to detail in every aspect of our stay. The location was a short 15 minute shuttle from the airport. From the moment we arrived on the property, we were transported to a serene paradise. Our check-in experience with Leonardo was absolutely amazing. We had never done an all-inclusive experience before and he immediately made us feel welcome and let us know what we could expect from our stay. The room we stayed in was magnificent. We booked a Junior Tropical View suite. The room had beautiful marble floors, gorgeous tiling in the bathroom, a balcony surrounded by lush tropical plants, cool linens on the bed and a serene canopy over the bed frame. There was also a couch and coffee table for additional seating. The room included a tv, safe and mini fridge (fully stocked with cold beverages!). Sleep came very easily to us while staying here! Overall we had a magnificent time and we can't wait to come back!

By , from Chicago on Jun 7, 2019

Review comment responded on Jun 8, 2019

Dear Guest, Thank you for sharing your review on Orbitz about your stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you had a fantastic time at our resort. We will share your feedback with the Operations Committee. We hope to welcome you back in the near future. Warmest regards Olivia Rodríguez

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 4, 2019

Dear Guest, Thank you for your 5-star rating. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

4
Everyone

By on May 20, 2019

Review comment responded on May 23, 2019

Dear Guest, Thank you for your visit and 4-star rating! We hope to welcome you back soon. Greetings from sunny Cancun! Olivia Rodriguez

5
Everyone

By on Apr 21, 2019

Review comment responded on Apr 23, 2019

Dear Guest, Thank you for your 5-star rating! We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5
Family with small children Families

Very nice place with fine amenities , great staff for room service . Very relaxing!!

By on Mar 3, 2019

Review comment responded on Mar 7, 2019

Dear Guest, Thank you very much for sharing your review on Orbitz about your stay at the Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee. We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

5
Everyone

Great location, prices, food and overall vacation. The staff was very friendly and kept everything looking beautiful. The activities were great and fun.

By on Jan 14, 2019

Review comment responded on Jan 18, 2019

Dear Guest, Thank you for sharing your review and beautiful pictures on Orbitz about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the location, food, and service. We will share your comments with the Operations Committee. We hope to welcome you back soon. Warmest regards Olivia Rodríguez

5
Everyone

We're family of 4 with kids of the ages of 6 and 9. This is our 4th visit to Cancun/Playa area and the best one by far. The hotel is located 20 min ride from the airport. It's nice and clean. Everything is within the walking distance, so you don't have to wait for carts to take you to different locations. There are 3 pools: the main, the kids and the preferred club. It's never too busy and there are plenty of chairs available. The kids club is very good with a lot of activities. Our kids are usually very picky when it comes to kids clubs but this time they stayed with no complaints. The food is good too. Don't expect the Michelin star restaurant but compared to the other places we stayed over the years this one is much better, and the variety is great. What we also liked is that it's not too crowded. There's plenty of room and plenty of food for everyone. In addition to the main restaurant there are also a French, Mediterranean, Asian and grill restaurants and the food is pretty good. But what really makes this resort stand out is the service. I honestly can't remember any hotel I've stayed in with the service being that fast, that efficient and that friendly. Need an extra blanket- 5 min waiting time. A hair dryer isn't working- 2 min someone will come to fix it. The waiters and the waitresses are super friendly and go out of their way to provide the best service for you. And since it's a smaller hotel, staff starts calling you by your name which makes it feel much

By on Dec 28, 2018

Review comment responded on Dec 28, 2018

Dear Guest, Thank you for choosing our resort to enjoy your holidays with your family. We are so happy to read that you enjoyed the activities, food, and service. Your great feedback will be shared with the Operations Committee. We hope to welcome you back soon. Happy New Year! Warmest regards, Olivia Rodríguez

5
Everyone

By on Dec 3, 2018

Review comment responded on Dec 4, 2018

Dear Guest, Thank you very much for your 5 rating! We hope to welcome you back soon. Warmest regards, Olivia Rodríguez

url importing https://www.orbitz.com/Cancun-Hotels-Now-Sapphire-Riviera-Cancun-All-Inclusive.h866428-p2.Hotel-Reviews