Staff are courteous, warm, attentive and hospitable.
10 out of 10. Its our 3rd time coming. Great rooms, great, food, great pool. Easy beach access. Emilio, Mauricio and the bartenders were phenomenal. MC Alessi was a real class act. We will return sooner than later.
The customer service was blah. I had to carry my bags to my room—-staff saw me but didn’t offer to help—-a first for me in Mexico. When asked for directions to a dining location, he acted annoyed that I asked and pointed. There a plenty of options in Cancun of where to stay…I’ll try another place next time.
The only thing we found confusing was the huge size of the property and the signage could be better.
They gave us a $9 refund on a 3k trip what a joke
Perfect spot. The views are amazing. Coral Level's pool is lively without being loud and obnoxious. The air filtration smells so good, I want it for myself. The suite is CLEAN. The jacuzzi tub on the balcony is a nice touch not found at every resort. if there was anything wrong, they fixed it and/or compensated you in some way for it. This is my second time staying here. It checks all of the boxes.
Loved everything about our vacation.....Iberostar Coral Level is FANTASTIC.....highly recommend......great staff, services, food Only objection was the silly mask rules, but easy to comply
The only downside is the never ending music, which gets very loud at night.
the staff service was excellent !!!
Very nice hotel room was my favorite
We arrived to the property on august 11 and the next day we moved out to a different hotel because of the bad experience we had at the Iberostar coral level. Property is not well maintained, only one elevator was working, and not always available since it was only one working elevator. We had to take the stairs. Food at the restaurants was very bad quality, we tried 2 restaurants that night and both were disappointing. Gym equipment at the gym was outdated and broken and we work out everyday and it was very important to us, since my wife in an athlete. Half of the light switches in the room didn’t work. After one night there we decided to go to a different hotel. We requested a manager Diana to cancel our stay and issue full refund. She asked to send her an email and we did and never heard from her again. Our emails were not answered, when we tried to call Orbitz and Expedia I was told they can’t get through to the prosperity and confirm the full refund. Terrible service. We are still trying to get a hold of hotel to get confirmation of the consolation and full refund to be mailed to us and every time I call I get passed around. I don't recommend anyone to stay there, it was a long waited vacation and it was ruined.
Loved it!
I loved the staff. Everyone was always so helpful.
Located in Zona Hotelera, Coral Level at Iberostar Selection Cancún - Adults Only - All Inclusive is within a 10-minute walk of popular sights such as Delfines Beach and Iberostar Cancun Golf Course. This 156-room, 5-star property has a private beach, a golf course, and a full-service spa.
This property is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and Smart TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Indoor private spa tubs, furnished balconies, and minibars are also available.
Coral Level at Iberostar Selection Cancún - Adults Only - All Inclusive features a private beach, a golf course, and a full-service spa. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include an outdoor pool, a gym, and a sauna.
Staff are courteous, warm, attentive and hospitable.
10 out of 10. Its our 3rd time coming. Great rooms, great, food, great pool. Easy beach access. Emilio, Mauricio and the bartenders were phenomenal. MC Alessi was a real class act. We will return sooner than later.
The customer service was blah. I had to carry my bags to my room—-staff saw me but didn’t offer to help—-a first for me in Mexico. When asked for directions to a dining location, he acted annoyed that I asked and pointed. There a plenty of options in Cancun of where to stay…I’ll try another place next time.
The only thing we found confusing was the huge size of the property and the signage could be better.
They gave us a $9 refund on a 3k trip what a joke
Perfect spot. The views are amazing. Coral Level's pool is lively without being loud and obnoxious. The air filtration smells so good, I want it for myself. The suite is CLEAN. The jacuzzi tub on the balcony is a nice touch not found at every resort. if there was anything wrong, they fixed it and/or compensated you in some way for it. This is my second time staying here. It checks all of the boxes.
Loved everything about our vacation.....Iberostar Coral Level is FANTASTIC.....highly recommend......great staff, services, food Only objection was the silly mask rules, but easy to comply