Ratings based on 1,007 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Orbitz Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Elegant hotel

Posted May 26, 2017
Our stay was incredible. The hotel lived up to its reputation. The environment was amazing. We were surrounded by extremely accommodating staff, respectful vacationers, and delightful restaurants and beaches. Our bike your was a blast, entertainment was up to par. Bars were all around the premises and the cleanliness of the hotel is noticeable right from the front entrance of the hotel. Not to mention that alluring aroma of luxury. We would definitely recommend this hotel to anyone who is in search of heaven.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Paradise!!

Posted May 26, 2017
Excellent in all. There is nothing they are missing. Relaxing and beautiful. Great staff and food. Perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from OHIO, USA

Almost Perfect!

Posted May 21, 2017
Pros: I really enjoyed how fresh and clean everything was.
Cons: Beach swim areas. Get rid of all the grass.
Location: We didn't explore outside the report but it appeared there was a lot to do locally.
This resort was almost perfect. The only reason i couldn't rate it 5 stars is because of the beach swim area having so much grass growing in it. Im not sure if this can be scraped from the bottom or not but something needs to be done. It appeared most guess avoided swimming because of this. Everything else was 5 star quality though. From the minute u arrive u just know its going to be a special week. The service, food, drinks, rooms, & entertainment was well thought out and couldn't be better! The pools were great with all day entertainment in certain areas but quiet in other areas if thats your thing. I just can't say enough about the Excellence Resorts. We stayed here this year and the one in Riviera Miya Last year and both were superb. Over the years we've stayed at multiple all inclusive resorts but nothing comes close to what these resorts can offer. AMAZING - SERVICE - FOOD - ROOMS!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland , Maine

Amazing place

Posted May 8, 2017
Can't say enough about EPM. The incredible staff and management make it vastly superior to ANY other Caribbean property! Be sure to request Guendoline as your concierge, when booking ! Will jump to do everything to make your stay the best possible!
Comment from Hotel Management
May 22, 2017 by Community Manager, Hotel Management
Dear George, Let us thank you for choosing Excellence Playa Mujeres as host of your getaway and for sharing your experience with all Expedia users. We are delighted to read your enthusiastic words. It is great to know that you had a fantastic time at our hotel and our colleagues, providing a friendly and attentive service, were able to exceed your expectations. We truly hope to have the privilege to welcome you back in a near future. Receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Luna

Best all inclusive resort ever!!!

Posted Apr 27, 2017
I'm a very picky person, I have left hotels in the middle of my trip because they didn't meet my expectations. Excellence was definitely not one of them, they surpassed my expectations 100%. The room was clean and the amazing cleaning crew made sure to keep it that way (I cannot remember the name of the lady who was in charge of building 1 for the cleaning in the mornings but she was so sweet and attentive as well as Mrs. Teresa) Here is the name of some of the staff members who made our stay one to remember: Adoynaldo (grill) Flavor market Zuara Hugo María José The bar by the theatre Ivonne Dante Francisco Antonio Enrique Efrain César Chez Isabelle Diego I'm sorry for the rest of the crew who I didn't get their names but they made sure to make our 10 year anniversary one to remember. Thank you excellence!!!
Comment from Hotel Management
Apr 28, 2017 by Community Manager, Hotel Management
Dear Gabriela, First and foremost, allow us to thank you for choosing Excellence Playa Mujeres as your holiday destination and for taking the time to share your experience with all Expedia users. It is a great satisfaction to know how much you enjoy our resort and the friendly and attentive staff was able to provide you so many relaxing and memorable moments. Thank you for your appreciation and please rest sure we will share your kind words with the related departments and colleagues on the property. Our partners will be thrilled to receive your compliments! We all look forward to serving you soon and provide you with another amazing experience! Receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
I am going back. Wonderful services wonderful people. Thank you everyone. Luminita.
Comment from Hotel Management
Apr 28, 2017 by Community Manager, Hotel Management
Thank you for recommending Excellence Playa Mujeres to all Expedia users. We are very glad to know that you found an amazing time in our resort and the beautiful facilities encountered were the best scenario for your memorable holiday. You’re more than welcome in a near future for another memorable experience! Please receive our warmest regards from Cancun!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place for short vacation

Posted Apr 23, 2017
Outstanding service! Highly recommended .. great food and activities
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Excellent hotel, but BEWARE -SLIPPERY Pool Deck

Posted Apr 14, 2017
Pros: Quality of food, pools, service, spa, gym, etc..
Cons: Slippery surfaces and PLEASE at least put a private door on the bathroom.
Location: Never left the resort.
This hotel is layed out extremely well, and would qualify as a 5 star if it weren't for a few small things. First, I can't believe nobody has commented about how slippery the cement surfaces are, especially around the pool. I fell twice, we watched three other people fall, and everybody was complaining about it. Something HAS to be done about this! Our other complaint is the lack of privacy in the bathroom of the Junior Suite. You might as well be doing your business with your partner filming you. No privacy, not the best for a romantic getaway. But other than those two things, this place is amazing! The food options are plentiful, and the food is great. The lazy river is extremely peaceful, but if you prefer a more lively atmosphere, you could go to the pool with the swim up bar and music. The spa experience was best we have ever experienced! The entertainment at night, the overall service, etc. was all excellent. If those first two things aren't a big deal for you, this is a great choice, you won't be disappointed. P.S. Be advised men, you will need long pants for dinner at most restaurants.
Comment from Hotel Management
Apr 18, 2017 by Community Manager, Hotel Management
Dear Dave, First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very satisfying to know that you had a memorable time in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning the treatments from our spa and the quality of food encountered which made your experience enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We all look forward to serving you soon and provide you with another amazing getaway! Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

A slice of heaven

Posted Mar 31, 2017
Pros: The entire experience
Cons: N/A
Location: Catch the ferry and go to Isla Mujeres to spend the day shopping, visit a turtle farm, or see some ruins set on a cliff. This was incredibly scenic.
Great staff, beautiful setting, superior service - I highly recommend Excellence Resorts. From the moment you arrive until the day you leave, you are treated as a valued guest.
Comment from Hotel Management
Apr 4, 2017 by Community Manager, Hotel Management
Dear Becky, Thank you very much for choosing Excellence Playa Mujeres as your holiday destination and for recommending us to all Expedia users. We are delighted to read your enthusiastic words regarding our colleagues which provided and excellent service, able to exceed your expectations. We are looking forward to welcoming you again soon and provide another amazing getaway. Please receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Amazing hotel right on beach, best service ever.

Posted Mar 24, 2017
Food was amazing, views were amazing, all staff were happy to wait on you...best vacation I've ever been on!
Comment from Hotel Management
Mar 27, 2017 by Community Manager, Hotel Management
Dear Mark, Thank you very much for recommending Excellence Playa Mujeres to all Expedia users. It is a great satisfaction to know that you enjoyed your stay with us. Thank you for mentioning the services provided and also the facilities and the quality of food encountered as highlights of your experience. We truly hope to have the privilege to welcome you back in a near future for one more memorable getaway. Please receive our warmest regards from Cancun!