Excellent hotel, but BEWARE -SLIPPERY Pool Deck
Posted Apr 14, 2017
This hotel is layed out extremely well, and would qualify as a 5 star if it weren't for a few small things. First, I can't believe nobody has commented about how slippery the cement surfaces are, especially around the pool. I fell twice, we watched three other people fall, and everybody was complaining about it. Something HAS to be done about this! Our other complaint is the lack of privacy in the bathroom of the Junior Suite. You might as well be doing your business with your partner filming you. No privacy, not the best for a romantic getaway. But other than those two things, this place is amazing! The food options are plentiful, and the food is great. The lazy river is extremely peaceful, but if you prefer a more lively atmosphere, you could go to the pool with the swim up bar and music. The spa experience was best we have ever experienced! The entertainment at night, the overall service, etc. was all excellent. If those first two things aren't a big deal for you, this is a great choice, you won't be disappointed. P.S. Be advised men, you will need long pants for dinner at most restaurants.
Comment from Hotel Management
Apr 18, 2017 by Community Manager, Hotel Management
First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users.
It is very satisfying to know that you had a memorable time in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning the treatments from our spa and the quality of food encountered which made your experience enjoyable. We also appreciate your constructive feedback, which helped us identify specifically the areas of opportunity encountered during your stay.
We all look forward to serving you soon and provide you with another amazing getaway!
Receive our warmest regards from Cancun!