Ratings based on 988 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Orbitz Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel I've been too

Posted Jan 10, 2017
From the staff to the views. Great hotel, clean, and fun. It's all there.
Comment from Hotel Management
Jan 13, 2017 by Community Manager, Hotel Management
Dear Tania, Let us thank you for choosing Excellence Playa Mujeres as host of your vacation and for recommending us to all Expedia users. We appreciate your amiable comments regarding your stay with us and know that you found your new favorite getaway destination. We look forward to welcoming you back soon for another amazing experience! Receive our warmest regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for honeymoon!

Posted Dec 25, 2016
My wife and I spent 8 nights here for our honeymoon. It was a perfect stay. We chose the excellence club two story suite, and the room was perfect. We had access to all Restaraunt and bars. Our faves were Chez Isabelle and Basmalti. The coffee shop is perfect for snacks as well. The staff was very thoughtful and amazing. The property was amazing, and the view was exceptional. The only things was thar the beach had lots of seaweed in it, but we didn't want to swim to it didn't matter.
Comment from Hotel Management
Jan 9, 2017 by Community Manager, Hotel Management
First and foremost, thank you for taking the time to write this review in which you share your experience at Excellence Playa Mujeres with all Expedia users. It is very satisfying to know that you had a memorable honeymoon in our resort. Thank you for the generous remarks of the positive sides of your vacation with us and mentioning the beautiful facilities and the quality & variety of food encountered which made your experience so enjoyable. Regarding the mentioned issue with the beach, please note that depending on weather conditions, the ocean can be seen more clearly some days than others. Be sure we definitely do our best to keep our beach as clean as nature allows. We all look forward to serving you soon and provide you with another amazing vacation experience! Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland Oh

Тhe hotel is good but not excellent.

Posted Dec 25, 2016
The hotel is fine. But if you ordered a king bed and they give you a room with 2 twin beds is not too right. They want to change us the room next day but I didn't want to move. The beds are high. You need to claim on them. The mattresses are not comfortable. And the pillows are not comfortable . The food is were good in the buffet for breakfast and lunch. They have 9 restaurants dor dinner. Spice was the best. Aroma cafe is a popular coffer shop and so good. They have a pizza bar near the beach for all day and evening. We try the Flavor market restaurant. The food was terrible so in the Toscana .we wait for the food an our eating just bread.
Comment from Hotel Management
Jan 9, 2017 by Community Manager, Hotel Management
Dear Emma, Allow us to thank you for choosing Excellence Playa Mujeres as host of your holiday and for taking a valued time to share your experience with all Expedia users. We are very happy to read that you had a deserved relaxing time at our resort and the delicious food encountered and have pleased you so much. We also would like to congratulate for your engagement and feedback, which are very important to us because and give the opportunity to know better about the aspects we need to work on in order to provide the best vacation experience to our valued guests. It will be a great honor to welcome you again in a near future and provide another fantastic experience. Please receive our warmest regards from Excellence Family!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york city

amazing all around

Posted Dec 25, 2016
Stayed for 5 days Have traveled to Cancun area several times Stellar service and resort
4 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

Great all inclusive

Posted Dec 20, 2016
There are two downsides to this great all inclusive. One is the congestion and travel time to get to its location. The other .......is the bathroom and shower area is completely open to the room. All sights and sounds are too easily shared. We had to ask one another to go out on the veranda for those special moments.
5 out of 5
Recommended
for Couples
by A verified traveler from OH

Excellent AI, as the name suggests

Posted Dec 20, 2016
Wea had previously been four times to Dreams. EPM was more expensive, but well worth the extra money. Loved the lazy river, and the restaurants, apart from a bad experience wth over-cooked (half) lobster.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

One of best in Cancun area

Posted Dec 14, 2016
Staff are all very nice & service was excellent, though sometimes food service was a little slow. Bathrooms need more light & the small mirrors were mounted too high for my 5'2 wife. Some food dishes were just ok, a few were excellent, breakast was very good. The hibachi dinner was terrible, lacked flavor, all meats overcooked, and vegetables (cooked first) were not kept warm while he cooked the meats. For most part the live music was above average compared to other resorts in area. All in all, this is definitely one of best in Cancun area & we would go back, though we like going different place each year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Felt like family

Posted Nov 5, 2016
Amazing service, amazing accomodations - first All Inclusive experience and its going to be extremely difficult to surpass it
Comment from Hotel Management
Nov 7, 2016 by Community Manager, Hotel Management
Dear Nick V, Thank you very much for choosing Excellence Playa Mujeres as your holiday destination and for recommending us to all Expedia users. We are very pleased to know that the outstanding and friendly service provided by our colleagues & our facilities were able to make your stay a relaxing and memorable experience and we will be more than happy to be able to serve you again in a near future! Receive our warmest regards from Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Ramon

It was the most wonderful accomodations.

Posted Oct 31, 2016
The resort grounds are beautiful, staff went above and beyond, ammenities were amazing. Great place
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, Pa

Great food, great staff, beautiful place!!

Posted Oct 8, 2016
Pros: Really the food made this place stand out compared to where we have stayed at before! American beer to!
Cons: The only thing was that the rooms were loud so if someone walked by or there was music playing ur going to here it..