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Beach House Imperial Laguna by Faranda Hotels

2.0 out of 5.0

Recent guest reviews

It was not fun, smelly room, broken chairs, loungers dirty pool no towels it wasn't a comfort stay

Close to the beach, reasonable price, have a nice pool.

The rooms are from 1950, beds are old and uncomfortable. The shower lights didn't work. The promised kitchenette was just a sink and a mini fridge. The Wi-Fi never worked. The pool had cigarette butts and tissue paper on it. The food at the Belgian Palapa Restaurant was plain and over priced. They gave us soap and shampoo only twice during our four day staying... for two adults! The laguna stinks with an old rusty boat parked there. and the staff was unfriendly and more worried about pushing their famous tours. I will never stay there nor will i recommend it to anyone!

Cancun was an overall great experience. The hotel was good for the price we paid. Very accommodating. I personally like to be away from tourists so this was a great location to stay. Walking distance from hotel zone, clubs and beach. The staff was great, always very helpful. I would recommend a friend to stay here, if they are looking to be in a more quiet area.

Staff were friendly and courteous. Bar and restaurant nice and on scenic lagoon. Garden and outdoor unheated pool scenic. Beach access with sister hotel great, easy walk. Buses near by. Close walk to groceries. Next to golf course. Hotel rooms dated, but for the price, just fine. Not ocean front.

I was not impressed with this hotel. Description and photos are deceiving. Not close to market 28 and not within walking distance. It took about 15 mins in the local bus. The beds were hard but luckily I like it that way. The WiFi and TV channels are horrible, hot water takes about 5 min to reach your room, continental breakfast is just prepackaged muffins, donuts and croissants. Coffee was weak, only 1 kind of cereal, and bread for toast. Think since we got the hotel via this site they gave us the worst room with a street view. Don't expect to get an early check in if you arrive early. When it says check in 3, they mean 3. Tolerated it cut we were there for only 1 night.

The room was a huge disappointment. There was no kitchenette as promised and when I mentioned it to the staff they showed me 5 other rooms that also didn't have kitchenettes. I finally gave up because there was nothing I could do about it. The room was dirty, the couch felt like I was sitting on a brick, and there was no parking. The pool was average at best. If you're looking for a hostile this is the place for you.

Although hotel isn't very close to the beach, it's situated in the good location. Hotel is dirty. What's more, worms are in the room. For breakfast you have only a few things, everything is cold,even coffee. The service is okay, but some of the receptionists rude. You have to pay if you want to make a call.

Save your time and spend a little more money, no working pool wifi only on a 3 by 5 area. Left the hotel the same I got there had to paid more money to relocate, spend less before you get there.. I was being cheap not worth it. Skip this place trust me....

clean room, great views, friendly staff. near beautiful golf course.

The hotel is very ordinary guesthouse like. Don't expect anything out of the world. You get a clean bed, a working AC, no curfew and a clean bathroom. It's perfect if you're on a budget or just need a place to crash. The hotel staff is really friendly, always a plus point. Tip the maid that cleans your room in the beginning of your stay. There's a 2 key locker inside the main office to keep your valuables. They also take care of your laptop if you want them to. The location is perfect. Small roadside food stalls right outside the hotel street. Supermarket and Pharmacy too. Busstop is 5 more minutes from the supermarket/roadside food stall area. Clubs are 15 minutes walking. All in all, a great location.

Rooms were dirty.. half of equipments were broken.

We had problems with the toilet flushing. It took them a couple of days to fix it correctly. The shower was cold. There were mosquitoes and red ants in my room. The bed sheets did not look clean. Things were old and outdated but that was okay. The location was great. The view was great also. I just really hated the ants and the mosquitoes in the room. The only time I was ever bitten in Cancun was in the hotel room around my ankles and legs. I had about 7 bits total. My roommate had none.

the laguna hotel has a great pool for swimming and getting some sun, no poolside bar. my room had a balcony with a view of the bay as opposed to the ocean. the hotel is right next to a good priced golf course and four taco / mexi fast food vendors all quite tasty and reasonable. it is not on the beach and about six blocks from the cancun nightclub area, that did not concern me, a fine place for four or five nights, with continental breakfast included.

Calle Quetzal No.11, Km 7.5 Cancun QROO

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Avenida Kukulkan, Beach House Imperial Laguna by Faranda Hotels is a leisurely stroll from sights such as Cancun Golf Club at Pok Ta Pok and Plaza Caracol Mall. This 62-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a rooftop terrace. It's on a lake and also close to La Isla Shopping Mall and Caracol Beach.


Dining

Free breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.


Rooms

All of Beach House Imperial Laguna by Faranda Hotels's 62 individually furnished rooms provide balconies, private yards, and refrigerators. TVs come with satellite channels. Other amenities include free bottled water, phones, and desks.


Property features

Guests staying at Beach House Imperial Laguna by Faranda Hotels enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. Onsite parking is available for a fee. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. This hotel also has a garden.

Room options

Classic Room (Continental Breakfast Included)

Full 2 | King 1 | Sleeps 4

Villa, Lagoon View (Continental Breakfast Included)

Full 2 | King 1 | Sleeps 4

Guest reviews for Beach House Imperial Laguna by Faranda Hotels

Everyone (2) Couples (6) Family (1) Friends (4) Other (1)
2

it was not very comfortable room wasn't in good sh

Everyone

It was not fun, smelly room, broken chairs, loungers dirty pool no towels it wasn't a comfort stay

By , from chicago on Jan 19, 2017

Review comment responded on Mar 30, 2017

Your comments are really important to us so we can improve the quality of our services and facilities. Please, accept our apology for all the inconveniences during your staying at Imperial Laguna

4
Everyone

Close to the beach, reasonable price, have a nice pool.

By on Dec 9, 2016

2

worst hotel ever

GetawayWithFriends

The rooms are from 1950, beds are old and uncomfortable. The shower lights didn't work. The promised kitchenette was just a sink and a mini fridge. The Wi-Fi never worked. The pool had cigarette butts and tissue paper on it. The food at the Belgian Palapa Restaurant was plain and over priced. They gave us soap and shampoo only twice during our four day staying... for two adults! The laguna stinks with an old rusty boat parked there. and the staff was unfriendly and more worried about pushing their famous tours. I will never stay there nor will i recommend it to anyone!

By on May 29, 2015

5

couples getaway

Couples

Cancun was an overall great experience. The hotel was good for the price we paid. Very accommodating. I personally like to be away from tourists so this was a great location to stay. Walking distance from hotel zone, clubs and beach. The staff was great, always very helpful. I would recommend a friend to stay here, if they are looking to be in a more quiet area.

By on May 5, 2015

3

great getaway for the price

Couples

Staff were friendly and courteous. Bar and restaurant nice and on scenic lagoon. Garden and outdoor unheated pool scenic. Beach access with sister hotel great, easy walk. Buses near by. Close walk to groceries. Next to golf course. Hotel rooms dated, but for the price, just fine. Not ocean front.

By on Mar 18, 2015

2

pictures are deceiving as they say you get what you pay for

Couples

I was not impressed with this hotel. Description and photos are deceiving. Not close to market 28 and not within walking distance. It took about 15 mins in the local bus. The beds were hard but luckily I like it that way. The WiFi and TV channels are horrible, hot water takes about 5 min to reach your room, continental breakfast is just prepackaged muffins, donuts and croissants. Coffee was weak, only 1 kind of cereal, and bread for toast. Think since we got the hotel via this site they gave us the worst room with a street view. Don't expect to get an early check in if you arrive early. When it says check in 3, they mean 3. Tolerated it cut we were there for only 1 night.

By on Nov 27, 2014

1

cancun trip

Families

The room was a huge disappointment. There was no kitchenette as promised and when I mentioned it to the staff they showed me 5 other rooms that also didn't have kitchenettes. I finally gave up because there was nothing I could do about it. The room was dirty, the couch felt like I was sitting on a brick, and there was no parking. The pool was average at best. If you're looking for a hostile this is the place for you.

By on Nov 25, 2014

2

don't expect anything special for this price.

GetawayWithFriends

Although hotel isn't very close to the beach, it's situated in the good location. Hotel is dirty. What's more, worms are in the room. For breakfast you have only a few things, everything is cold,even coffee. The service is okay, but some of the receptionists rude. You have to pay if you want to make a call.

By on Oct 21, 2014

1

bad bad hotel

GetawayWithFriends

Save your time and spend a little more money, no working pool wifi only on a 3 by 5 area. Left the hotel the same I got there had to paid more money to relocate, spend less before you get there.. I was being cheap not worth it. Skip this place trust me....

By on Aug 14, 2012

4

great getaway

Couples

clean room, great views, friendly staff. near beautiful golf course.

By on May 18, 2012