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Hacienda Puerta Campeche,a Luxury Collection Hotel, Campeche

5.0 out of 5.0

Recent guest reviews

Although this place advertizes as luxury, and some of the features are high end (marble, large rooms, nice bed, architecture) basics are seriously wanting. The pool floor and walls are covered with mold or mildew; you can see where it is scraped off where people enter or rub against the sides. Sometimes the water in the bathroom stops altogether; when management is notified, they fix it, but offer no apology. It takes several minutes for the hot water to come out hot. The sink and shower do not drain well, making the shower floor very slippery. The room smells like insecticide, and, indeed, there is a complimentary can of Raid and insect repellant spray. Toiletries are supplied in cute jars, but not sealed. Do they simply top up the contents (shampoo, lotion, etc.) between guests? In one of the rooms of our large party there were mouse (or large insect) droppings on the floor, The waiters in the restaurant (food is OK) do not supply napkins unless asked, at every meal. Coffee mate is served with coffee; you have to ask for milk, every time. The have a bar, but no proper bartender; they only know how to make drinks from a mix or ready-made. The state/city charge a very high room tax (over $100/night); I was told that this was included in my pre-paid room fee, but, when I checked out, I was charged over $500.00 for four nights. The manager speaks poor English, cannot make herself understood; all the guests are American. They have a guest computer, but it is not hooked up to a printer. This is a two star hotel in a five star wrapper.

The staff was great! The location and facilities were also very good. The only I would have like better was the temperature of the pool, the water was very cold.

Although they include "luxury" in the description of the resort, we were skeptical before checking in having stayed at other colonial hotels in the city. However, it was beautiful -- true to its hacienda roots with a decorative pool (complete with hammocks), rooftop restaurant, and intimate service. It is more pricey than other hotels in Campeche city, but that's because it's much better. The location is great for enjoying this coastal, historic town. Enjoy your stay!

The Hacienda Puerta Campeche is an absolute delight. There are 15 rooms arranged around a central garden and pool all of which are converted from colonial era houses. The pool is one of the most original and interesting I have seen. It is built inside the ruins of a house so you are swimming from room to room with just the walls left standing to delineate the original house. The staff are very attentive and the food is first class both in the garden restaurant and the roof top open air venue known as the Guardia. An evening meal here is something quite special and highly recommended. This luxury hotel is has wonderful combination of tranquillity, service and originality that make it a must if you are visiting Campeche

Calle 59, No. 71 por 16 and 18 Campeche CAM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Hacienda Puerta Campeche,a Luxury Collection Hotel, Campeche places you next to Puerta de Tierra and Baluarte de San Francisco. This 5-star hotel has 14 rooms and welcomes guests with a restaurant, an outdoor pool, and an indoor pool. It's in central Campeche and also a short walk from Baluarte de San Juan and General State Archive.


This hotel serves as home to a seafood restaurant, which has pool views and specializes in seafood, along with a cocktail bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Hacienda Puerta Campeche,a Luxury Collection Hotel, Campeche's 14 rooms are individually decorated and provide minibars, free newspapers, and free bottled water. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ceiling fans, safes, and desks are also standard.

Property features

At Hacienda Puerta Campeche,a Luxury Collection Hotel, Campeche, guests enjoy features like an indoor pool, an outdoor pool, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a library, free newspapers, and laundry facilities.

Room options

Deluxe Suite

King 1 | Queen 2 | Sleeps 3

Junior Suite

King 1 | Sleeps 3