The desk manager was horrible at 2 am. Very poor service.
Reservation promised hotel shuttle with service from Douala Airport. No such shuttle service available. Had to take 1am taxi ride from airport to hotel. Upon arrival to hotel, desk clerk unable to find reservation and verification that a room for 1 night stay was pre-paid. Reservation made through Orbitz as part of package deal. Despite providing desk clerk with documentation about reservation and pre-paid hotel for 1 night stay, desk clerk refused to provide room "key" (card entry system) for approximately 1 hour after arrival. Eventually, due to 2 other people in our party having similar documented proof, desk clerk took a copy of my paperwork and gave us the rooms.
Questioned our reservation after showing our documentation. Check in time was excessive.
Denver Plaza Hotel places you within a 5-minute drive of La Nouvelle Liberte and within a 10-minute drive of Stade de la Reunification. This 34-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 6:00 AM to 11:00 AM.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Relax with a rainfall shower. Phones and desks are also standard.
Guests of Denver Plaza Hotel enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking, along with an airport shuttle (available on request). The 24-hour front desk has staff always at the ready. Additional amenities include a meeting room and a terrace.
The desk manager was horrible at 2 am. Very poor service.
Reservation promised hotel shuttle with service from Douala Airport. No such shuttle service available. Had to take 1am taxi ride from airport to hotel. Upon arrival to hotel, desk clerk unable to find reservation and verification that a room for 1 night stay was pre-paid. Reservation made through Orbitz as part of package deal. Despite providing desk clerk with documentation about reservation and pre-paid hotel for 1 night stay, desk clerk refused to provide room "key" (card entry system) for approximately 1 hour after arrival. Eventually, due to 2 other people in our party having similar documented proof, desk clerk took a copy of my paperwork and gave us the rooms.
Dear Lezlee, We are sorry you were not satisfied in our property. The shuttle service was not notified in your booking, that's the reason why you were not provided that service. We will work hard to fix these issues you experienced. Thanks for letting us know. Regards, The reservation team
Questioned our reservation after showing our documentation. Check in time was excessive.
Thank you for your feedback. We are sorry you were not satisfied in our property. We are working to fix the issue. Thank you for letting us know. Regards, The reservation team.
Thanks for your feedback, We're sorry you were unhappy in our property. We'll work hard to fix the issue you experienced. Thank you for letting us know. Regards, The reservation team