Best Western Plus Peterborough Orton Hall Hotel & Spa4.0 out of 5.0
Recent guest reviews
Really disappointing Sunday dinner in the restaurant, Orton Hall has so much potential, but unfortunately a 2 star meal at £20 a person, when much better quality should be expected from a 4 star hotel. Were not fussy gourmet eaters, just after a nice well cooked meal for a special occasion.
Was very pleased with our experience at this hotel, staff very friendly, would definitely go back again or recommend to family & friends. Gardens were beautiful and well kept. Room was amazing, we have stayed in a few hotels and this was the best by far
My Brother In Law and Sister In Law chose this wonderful place to have their Wedding and Reception. Many people from the Wedding Party stayed overnight either 2 nights or 1 night. Went on Saturday 27th May for the Wedding and stayed overnight. The experience overall was excellent. Arrived early on the Saturday and met up with other family members who had stayed on the Friday night. Plenty of Car Parking spaces. Rooms are very spacious. The Wedding went really well everything was amazing. The Wedding breakfast was also amazing as there were Vegetarians and Vegans all well catered for by the staff at Orton Hall. The Duty Manager excelled himself with knowing who was Vegetarian and who was Vegan. He also carried out all his other duties really well and nothing seemed to phase him and he was able to accommodate any questions asked. The Vegan food was some of the best Vegan food my Wife and I have ever eaten out. We had a Tomato Soup. followed by a wonderful Risotto, finished off with a wonderful Chocolate Brownie and Custard. We were very impressed with all the food and it tasted fantastic. After the Wedding but before the Breakfast we were allowed to go to our room to relax for a short break. It was amazing. It was very spacious for the 3 of us. My wife myself and my step daughter. She loved her big single bed to herself. My wife and I had a Super Kingsize. Wow that was spacious. My wife had with her a sweatshirt with a hood. She hung it on the door handle of the Cupboard/Wardrobe. I moved it to inside the Wardrobe hanging it up on a hanger. Unfortunately we left it behind when we left on the Sunday morning. I forgot to take it out of the Wardrobe. We phoned to ask if it could be returned but somehow it had disappeared in the short space of time since we left. Very odd seeing as we phoned with in the hour of leaving. We thought that maybe one of the housekeepers had taken it to lost property. But we were told no it was not there and nobody could find it. I was very disappointed by this as it had hardly been worn and so was pretty new still. I also find it strange that it just happened to disappear so quickly. Obviously somebody must of decided they wanted it. It had the word Pride on in the colours of the Rainbow. We were also further disappointed that my wife's purple cardigan that had accidently been left downstairs where the wedding reception was held had also disappeared and no one could find. It would seem if any clothes were left behind they vanished as soon as you left. We were also very disappointed with the breakfast that had been paid for for us in the morning after the wedding. We went to have breakfast and for some strange reason only my step daughter and my wife were given their breakfast. We had asked for 2 cooked Vegan breakfasts and some breakfast for my 8 year old step daughter. Only 1 cooked breakfast and my step daughters breakfast. Mine was not served because the Waitress had thought there was only one cooked breakfast to get. When my breakfast came my wife asked if the sausages were Vegan. We were told no they were not Vegan they were Quorn. Vegan means no egg as well as no meat. I wish the Chef had known what Vegan breakfast was. We had some of the cooked breakfast but were very disappointed by no Vegan sausages especially as they had been asked for specially for us. The breakfast was included in the price of the room. Apart from these disappointment we were very happy with the staff they were all pretty polite and helpful. We would highly recommend Orton Hall as a wonderful place to stay. Also a fantastic swimming pool was used by us.
We stayed 2 nights bed, breakfast and evening meal. Upon arrival the reception staff were extremely friendly, booked in and showed us to our room, (171) the room was clean and well presented with what appeared to be a fairly new update in the bathroom. The view from our window looked out towards the village church, n the positive side, unfortunately it was near the staff entrance to the kitchen area, so there was noise both early and quite late at night with a bottle bank nearby, (this did not cause us any problems personally but could to others) we ate in the restaurant both nights, the food was excellent and plentiful staff polite and very helpful. Likewise in the morning breakfast was a mixture of Continental or English, plenty to eat and hot. Staff again polite and very helpful. We walked around the grounds which was lovely, the building itself is very charming and has quite a bit of history dating back to 11th century. The swimming pool area was really hot, uncomfortably so, the pool itself was clean and appeared well maintained. The pub on site was a bonus although we did walk further afield Nene Park and surrounding area. On the Saturday we were there, the hotel catered for a Wedding and also a Birthday party which the really catered well with the numbers attending the functions and guests at the hotel.
Pleasant meal but in conference style room - long tables - not round - unsuitable for friendly dining. Food reasonable and attentive staff. Pre selected menu was nothing special - hope the restaurant is better
Orton Hall could be really lovely were it not for clear lack of good management and staff training. The hotel is an old building set in lovely grounds. It is a bit of a rabbit warren and easy to take a wrong turn but this is part of the charm and our room although not large was well appointed and comfortable. On arrival we were asked if we would like help taking our luggage to our room and as we still had a clothes bag in the car and it looked like it was about to pour with rain we said ‘yes’ and my wife went to the room while I returned to the car. As she was waiting in the room the door suddenly burst open and she was greeted by the porter who said “Oh! They told me you weren’t in the room.” She replied that it was lucky she wasn't changing her clothes! In any normal hotel anybody entering a room knocks first even if they do think the room is empty. Our next problem was in the evening. There were two functions on in the hotel and, unfortunately, the guests from these had taken over the entire building and the adjacent pub. There was absolutely nowhere to sit either in any of the seating areas, in the bar or in the pub. We had intended eating in the pub but as there was no room we went to the hotel restaurant where we were told there was no room, despite there being empty tables and a whole adjacent dining area empty. On going to reception we were told the Duty Manager would speak to us and he, at least, arranged for us to get a drink and for us to eat in the empty dining area. Why this couldn’t have been done in the restaurant I’ve no idea. The following morning breakfast was very busy but we were seated immediately and the food, due to the fast turnover, although buffet style was hot. On returning to the hotel in the late afternoon having been out for the day we went to the bar for a drink. It was closed. Back to reception and the receptionist said she would get us a drink which, after about 15 minutes, eventually turned up. We had taken the precaution to book dinner at 8.00 so at 7.30 we went back the bar. It was still closed! However, this time I opened the doors myself and then phoned reception and a barman to turned up some minutes later. Dinner itself was like something out of Fawlty Towers. The food was actually very good. However, the Maitre D or Restaurant Manager whatever he was, clearly felt that staff communication involved bellowing at the top of his voice. As soon as he reached the door which opened onto a short corridor into the kitchen he shouted ‘Sybil’ (not her real name to spare her blushes) as loud as he could. The first couple of times it was quite funny but throughout the meal became extremely tedious and certainly very unprofessional. The following morning the breakfast restaurant was very quiet and the food correspondingly cold! As I have stated this could be a really nice hotel if more attention was paid to detail and it was actually run as a four star hotel instead of a B&B.
My wife and I stayed here on the 27th and 28th may, as part of a cousins reunion. We were given room 138, and here's the caveat. the room itself is smallish but clean with a newly refurbished bathroom. There was restricted ventilation in the room and no fan available, which means we had to sleep with the windows open as it was a warm night. however, across the flat roof, les than 4 meters away was an office. the office had the light on all night (and a fan going which we couldn't have!) and people talking until 02;00, which disturbed our sleep. the next day we were moved to room 206 which was a much better room, no noise! we also had a Spa treatment which I found to be excellent, however the floor under the cupboards was very dusty. Breakfast (included) was excellent. I would stay here again, as log as it wasn't in room 138!
We have stayed here a couple of times and it never fails to disappoint. Last time here we stayed we stayed in a four poster feature room and wow - what a room! Was huge and really tastefully decorated. We originally booked for 2 nights but enjoyed it so much we asked if it was possible to stay another night. Reception staff were more than happy to accommodate us and so another night in luxury we stayed. Food in main restaurant is exceptional as is the Sunday carvery in the adjoining ramblewood inn. Would definatey recommend this hotel to anyone who wants to stay in nearby Peterborough. Just one tip - try not to park underneath a tree if possible as the next day you will have a car which is absolutely covered in bird poo !!!
We stayed at this hotel for a Saturday and Sunday night. I was impressed with how clean the hotel was, I also found the staff to be very friendly and polite. Our room was clean and spacious. Great shower and plenty of hot water. The hotel is a beautiful old building so if you are looking for modern this isn't the hotel for you. Downside is we had a twin room but the bedding was a single duvet in a double cover and double sheets so they didn't fit the bed well. The mattress had a topper that slipped over one side of the bed so you felt as though you were going to slip off. Another negative was that our room was above where people went outside to smoke so on the Saturday with a wedding party going on we were unable to open the window because the smoke drifted up into the room. The pub was also very noisy so I would recommend a room towards the back of the hotel. It was much quieter on the Sunday. Tried the room service from the pub next door (the hotel doesn't do room service) and the food was very disappointing. Didn't think you could go wrong with a Jacket Potato and onion rings but the rings were dripping in grease and tasted of old batter/fat and I think they forgot to put the onion in. The spa was very clean, and relaxing. Breakfast was average but felt tired. It's a nice location, peaceful when not full, clean with friendly staff but I wouldn't rush back.
Diane in housekeeping and Darren the assistant manager were truly amazing in my opinion making sure my sister was looked after on her special day. We stayed the Friday and the wedding was on the Saturday . They made it personal which meant the wedding ran smoothly. Diane you may not know it but your short kind words and respect for the bride was so noticeable that you are a credit to the hotel and I believe you deserve some recognition for that. The hotel had called on the Saturday to request my sister, bridesmaids and mother of bride to move rooms at midday when she was getting ready for her actual wedding day. She had confirmation that she had her room booked until 3 and had checked this on several occasions. It was an error made by the hotel and I found it rather bizarre why the hotel would even think it was practical to move us . Diane was very good at keeping us calm and we reply did appreciate that. The hotel acted very quickly to try and find a solution attending the room personally, sending procesco and truffles and water to the room. Sadly I personally felt even though lots of effort was made the concentration at times seemed to be more on the fact of finding a solution for the error rather than attending to the needs of the bride on her big day which was a terrible shame. This was the only issue over the two/three days so overall we can't complain. The hotel itself is beautiful. The rooms are spacious and there was very little noise throughout the evening. Bed extremely comfortable. Wardrobes spacious and bath with shower. You can walk around the grounds, stunning and peaceful. Robes are provided for comfort and there is room service on request. The breakfast is very tasty too. The food that was provided for the wedding was delicious and I would say definitely worth the payment. The evening food also very good quality. The team worked extremely hard throughout the wedding afternoon/evening to meet full expectations. Darren seemed to be about making sure things were running smoothly throughout. Plenty of room in lobby to await short periods on changing of rooms and I found a lot of attention to small detail were put together by staff. One concern : There is no lift in the hotel so if disabled I would suggest requesting a ground floor room. I would certainly recommend this hotel for a wedding or function. Grounds and hotel simply stunning and relaxing. For a recommendation I'd surely say yes to all it's lovely and well worth the money . Message for the Hotel : Don't let staff like Diane go unrecognised . :)
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Best Western Plus Peterborough Orton Hall Hotel & Spa places you 2.4 mi (3.8 km) from Peterborough Cathedral. This 4-star hotel welcomes guests with 70 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's in central Peterborough and also within a 20-minute drive of Fotheringhay Castle and St. Mary and All Saints.
Enjoy dining at one of 2 onsite restaurants including Huntly, which specializes in British cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.
The 70 rooms have an array of amenities, including coffee makers, free newspapers, and safes. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Best Western Plus Peterborough Orton Hall Hotel & Spa features a full-service spa, an indoor pool, and a fitness center. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a spa tub, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 754 reviews