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Hotel Imbanaco Cali

3.0 out of 5.0

Recent guest reviews

Staff treats you very well. They go out of their way to make your stay pleasant, they arranged for all sorts of transportation, food and entertainment. Food was also great for the price. The room was basic but clean with good air conditioning. Location was central to most things in Cali in a safe area, that is also quiet at night. Great find for a pleasant stay in Cali.

We were staying with a large group and for that purpose this hotel was perfect. It is clean and great a/c in the rooms. The food was good at all meals, and the meeting room provided for our group was great. The hotel management treated our group like royalty...arranged for free salsa lessons and had a salsa show for us our last night. If, however, you are looking for any type of luxury this is not the place to stay...hard beds, thin towels, only soap...it was definitely bare minimum. But that was perfect for our humble group of mostly older adults. The staff were very helpful, but yes they do not speak English. We were lucky to have local staff from our organization there to help with communication and our needs. We had a lovely stay!

The shower did not regulate properly between hot and cold. The shower did not have a bath mat and /or rubber mat .Breakfast was just ok. The room does not have a hair dryer I had to ask for one, during my last day of my stay I got a phone call from the reception asking for the hairdryer because an other guest was asking for one. The parking is not free as advertised . The TV does not have international channels. They offer coffee and water for the guests by the lobby but you are very lucky if you can find cups. A place with very low standards to be considered as a hotel .

We booked our group into the Imbanaco on the recommendation of a colleague who is from Calí. It was located very conveniently to the two hospitals which we would conduct our training. Also, the air-conditioner was pretty good. Right there was where the positives stopped, and the negatives began. Let's just go right down the list. The room was clean but very small and cramped. The hot water in the shower was very hard to calibrate, it was either too hot or too cold with a tiny adjustment of the knob, and there was a lovely crop of black mildew growing on the windows in the shower stall. The towels were very thin, and more often than not I had to go to the desk and ask for one, since the maid had not left any in my room. The mattress was as hard as a marble slab. There was no cup in the bathroom, nor was there even a vanity. The in – room safe malfunctioned. My room, even at the rear of the hotel quite far away from the street was very noisy at all hours, especially in the morning when the noise from the lobby activity reverberated down the hall and into my room through the windows. The staff was friendly, and tried to be helpful. However the lack of any English language skill was definitely an impediment The staff was friendly, and tried to be helpful. However the lack of any English language skill was definitely. Repeated requests for things like an extra towel, some toilet paper, or perhaps a bath mat or a cup for drinking water was usually met with a sheep and a non-committal "OK", then.., Nada. The breakfast provided was minimal, and mediocre at best. There was a large athletic team with quite a few teenage boys staying in the hotel while we were there. Not that I have anything against athletic teams, but this place definitely seen more geared towards that type of thing rather than our expectations. In the end, everyone from our group ended up checking out early and moving over to the Marriott. We will definitely be back to Cali, but we sure as hell won't be staying here…

Several of us planned on staying for 5 nights. We were all disappointed. One couple left after 1 night, another after the second night, and the last two after the fourth night. The only positive thing I can say about this hotel was the room air conditioning. The location was way out of town, and mostly medical offices - very dead at night and not comfortable to walk at night. At 8am every morning, music blasted from the local restaurant into our room. Two of us changed rooms, as the initial rooms felt dungeon like - with no windows. Our bed linens referred to this hotel as Hostel Imbanaco. To all of us, it seemed more hostel like than hotel like. Room showers categorically were poor. Ours did not regulate properly between hot and cold. The shower drain worked poorly. Breakfast was marginally ok. Most of the residents of this hotel were young soccer players who were great young men needing low cost lodging. This was the perfect clientele for this hotel - it cannot pretend to be a mid level hotel. Only soap was provided - no shampoo. Staff tried to be helpful - speaking no English was a problem. It was nice to have a water dispenser in the lobby to fill water bottles. Overall, very disappointing!

Nice staff who try hard. No one speaks English. But a very noisy place at all hours, regardless of which room you're in. Rooms are very cramped. Not enough surfaces. No trash can. Zero surfaces in bathroom to put your stuff on. Shower is a joke. Water pressure about as much as you could get out of a drinking straw. Food fair. Bathroom has small, very thin towels - one for each person. Bed and pillows hard. Maybe I've gotten spoiled.

The staff are very nice and accommodating, even though no one spoke English. There are salsa lessons nearby and some nice food shops. I only stayed 2 nights but it was a nice relaxing stay. The breakfast ladies will fix what you want, always with a smile on their face. The receptionist provided a map and tried to explain the places of interest. I would recommend this place for a short stay, but if I was staying longer I'd be looking for a pool as it is very hot in Cali

I came to this hotel because of the proximity to several hospitals since I needed to visit a doctor. First of all, the description of what is in the hotel is not totally true. Room Service: not available. Restaurant is for breakfast and for those who had lunch and/or dinner included in the room price. Kitchenette: I did not have in my room not I was suggested a room with it. Not sure if they have it at all. Internet: Free and available in rooms. Room: Small, with flat tv and cable. Bathroom: not bad, shower, hot water. Reception: fast, good receptionist and always helpful. Breakfast: simple, eggs or sandwich, AREPAS, juice and coffee. Location is good. Price is also good. Do not expect a fancy hotel, this hotel has what you need in a budget trip. Only bad thing for me was the misleading description. Because of that I give the evaluation of average.

It is a very elegant hotel with a family atmosphere at the same time, just great combination because I felt in the right place. The staff is very helpful. Rooms are clean and location is in the middle of business area in Cali.

Siempre he dicho que los detalles lo hacen todo, el lugar está bien mantenido y se ve bien, pero cosas como que para parquear se debe pagar un excedente y avisar con anticipación porque solo tienen 4 parqueaderos, el bufete de desayuno que solo tiene unos huevos, pan, arepa, un jugo de naranja que es solo agua y en el cual no se puede pedir que le den siquiera un pancito más porque esa es la porción, el baño de la alcoba que se daño y no repararon sino que tocaba bajar el agua desde la cisterna metiendo la mano, el televisor de la alcoba que me toco literalmente arreglar porque no tenia señal, el aire acondicionado que después de un rato descubrimos se prende desde la recepción, y otros más como pocillos choreados son detalles que demeritan el lugar y no lo hace bueno para quedarse.

Room options

Single Room

Twin 1 | Sleeps 1

Triple Room

Twin 3 | Sleeps 3

Suite

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 75 reviews