Fairmont Heliopolis5.0 out of 5.0
Recent guest reviews
Have been at this hotel many times and have never been disappointed to such an extent that I did not return. The service provided is very good by the service personal and customer service. Breakfast is very good and the service at breakfast excellent. A convincing reason for choosing this hotel. Front office / reception staff are below standard that can be expected, in friendliness and service. The many restaurants available cater for a variety of tastes but at very high prices.
Astonished to find Brazilian meat in Cairo. Good meat and perfectly prepared by enthusiastic chef Eduardo and served by smiling Asalah ! Try to avoid all the salads and concentrate on all meats !!. Then selection of cheeses and desserts. Finally mousse of passion fruit ... See you soon (on Thursday).
I enjoyed my stay and the whole team was very wecoming The pool was clean and heated The open fuffet was tasty. The room was perfect but the A/C wasn't heated. I would recommend the hotel to anyone who wants a short or long stay in egypt
My visit was very short only few days .. and 1st time visited Fairmont .. such a relaxing and luxurious place .. people serving with a smile and helpful since I checked in until they did what they can to satisfy others .. reception very quick and meet Mr.saad Ms.walaa Team Leonardo very good service
Fabulous hotel. Great rooms. Immaculately clean throughout. So many bars and restaurants a stay here is a vacation in itself. The staff are attentive and very helpful. Special thanks to Ramy Fouad, Magdy and Waleed who made us so welcome and couldn't do enough to please.
I stayed here after a delirious day of traveling from the United States and couldn't have been more impressed with my first real encounter with Egypt (customs doesn't count!). I was welcomed with lovely customer service, checked it very efficiently, escorted up to a beautiful room and overall knew that the staff was there to answer any questions I might need. The room was clean, the a/c perfect, water hot, towels very nice. I would highly recommend this hotel to anyone staying in the area.
Excellent and more support I need to appreciate ( TREZA ) at reception for her support and try to help and facilities to encourage the client to visit FAIRMONT always time Over all I'm so happy when I visit FAIRMONT
I commend the staff at the Fairmont Heliopolis for their wonderful service. My wife and I enjoy our time at this hotel when we travel to Cairo. We are made to feel welcome. For example, I wish to recognize Mr. Abdelrahman in the Aqua Luche restaurant for his exceptional service and care for us. Mr. Abdelrahman makes people feel special during their stay.
I was so lucky to have had the chance to stay at this hotel. My cousin was getting married here and I decided to stay here for a few days after the wedding to relax and see the city. I have never been treated so well anywhere. Everyone seems to remember your name and they anticipate your needs before you realize them yourself. People were constantly checking in to make sure you were doing well and were having a good time. George in the dining room was a great example of all of the above. He made a point to bring over some sweets with Nutella each day so we tried something new with our breakfast! I never knew Nutella was missing from my life but now I do. Great place to stay in Cairo!
European style with good service. Restaurants aplenty with range and variety. Great bed. Taps a worry. Hair dryer socket broken, but was fixed quickly. Quiet central, close to airport. Back room quiet
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 803 reviews