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Heritage Cairns

3.5 out of 5.0

Recent guest reviews

It's not luxurious but it will definitely meet the needs of a family traveling on a budget

The place was great. It was small, and no big frills, but exactly what we needed, which is a nice, clean place to sleep. The breakfast was an added bonus and the staff was awesome and very helpful and knowledgeable!

A nice place with moderate accommodations. Although booked as a suite, it was in fact two adjoining hotel rooms with a walk through door. This was a bit disappointing given how the"2 bedroom suite" was described and pictured. All in all, a good experience but not quite what was expected given the photos and description .

We only spent one brief night at the Heritage - had a late flight in and left fairly early the next morning for Green Island, so unfortunately we didn't stay long enough that I could fully review this accommodation but everything we experienced while staying there was great. Rosemary was invaluable from start to finish. We had actually chosen this place from the reviews about her and she did not disappoint! We emailed her before our trip to let her know about our late arrival and she was so accommodating, she let us know how we could get in after hours, etc, but it turned out she was there to greet us after all. She is friendly, funny, and very helpful with suggestions, directions and she even drove us to the ferry terminal the next day, saving us a sweaty walk with all of our luggage! The room was very basic but clean (bonus, there is an elevator!), quiet and comfortable and the whole hotel is decorated with gorgeous photos and artwork she has collected from Papa New Guinea, a great touch. Good quality for the price, and a convenient location, would definitely recommend it if you're looking for a nice, budget hotel.

We've just been there in Oct. We like the spacious and tidy room but the worst thing is the reception is not 24 hr on duty and the reception counter closed at 9pm. We think it's very inconvenient to travellers. We travelled to many places, but it's our first time to have our check-in without the receptionist giving us a key! That night, we arrived at 11:20 pm. We saw the front door with dim light, The door was not opened automatically. The staff put our room key in a key safe. That's really a bad idea because at first we couldn't find the key safe and rang the bell of the hotel. The staff wore a piece of pajamas came out, but she didn't open the door to let us in! she just watched us. we felt bad to wake someone up, but in fact we need to go in and need someone service us! so I think they should hire someone to do shift duty at night to help customers. the other day, we woke up very early for the hot air balloon flight. We didn't see our pick up coach at the assigned time. We were worried. We wanted to call them up or needed help from our hotel! Again, off their office hours, we can't get any help from them! We could just wait the coach for half an hour! If there was a staff there, they could help us to call the company to ask what's going on! This is really the biggest problem of the hotel. It's not close to main street and pier either. We always walk in our city. On the map, there are 4-5 blocks away from the centre. However, We found out that it's a very long way, takes you about 20 minutes to the pier and you will get tired after a big trip to Great Barrier Reef. One gd thing is they helped us to book the coach to the airport when we left, which was cheaper than sunpalm.

This is not the fanciest place to stay in Cairns but if you are staying in Cairns it is probably because you are out enjoying the reef or the rainforest or the thousands of other things to do besides staying in your hotel room. If you are looking for a comfortable quiet place to sleep and need something more than a backpacker hostel - this is the place.

The hotel is a good value for the money. While the pool isn't great everything else was nice. The BBQ and outdoor dinning areas and the staff was very helpful.

Had a good stay at the Heritage - nice rooms, great staff. A little bit further from central Cairns than many other hotels but this makes for a peaceful stay while still being a quick walk to the shops.

The manager was extremely kind and helpful, and twice offered to drive us to town in bad weather, which made our rained-out stay more memorable. The hotel is about 10-15 minutes' walk from town activities, which is not a problem if the weather is pleasant. One major plus is that this hotel offers 2 hours of free computer access.

Rosemary mans the front desk and is very enthusiastic and warm. She helped us make reservations for different activities we wanted to do. She was always ready with a smile and curious as to what we thought of the excursions. She is a true gem.

I was in Cairns to dive the Great Barrier Reef on a liveaboard, so I arrived a few days earlier. I spent those days at a hotel around the corner from the Tropical Heritage Cairns. Even though that hotel was nice, I wanted to try the Tropical Heritage Cairns because of the reviews I had read. I returned from my diving trip in the early morning and was dropped off at the Tropical Heritage. I was hoping that my room would be available so I could have a place to use rather than to put my stuff into storage. Rosemary told me that my room was ready and gave me a box of milk as I checked in. I also told her that I wanted to do something that day and asked if the Skyrail and Kuranda Train was available that day. She told me that she would check on it. I went to my room to shower and relax for a bit. Rosemary called to say that I would be picked up at 9:25 am. That gave me something to do for the day. The hotel is small but nicer than my other stay in town. Unlike my last hotel, it had an elevator/lift to use which is nice considering I was hauling a bag of scuba gear. I really did not look around to see what else they had but I don't think there was a pool. Supposedly there are renovations going on according to the notice at the elevator but there was no noise during my stay. No food service other than breakfast if you arrange it the night before. They give you 2 hours of free internet access, there is a computer with printer in the lobby. I did not know that as I had been using the internet cafes in town to check email. I could have saved $4 if I had known. I had an early morning flight and had already pre-paid the return trip. Still they made the call to confirm the pick up time for me. I would definitely stay here again. Service and facilities were more than adequate. If you have to go into the center of town for restaurants, then the location borders on being close and far. Quiet street but it is only half a block away from where I was staying before and that is about 2 streets away from where most restaurants begin. All you would be walking is just an extra block each way. No problem for day tour pickups.

It is just a short walk to the esplanade from here and is a nice quiet location. The manager Rosemary was over and above any hotel mgmt I've ever encountered. She even gave us a ride up to the Botanical Gardens (easy bus ride back). We had them do some bookings for us and that's a weight taken off your back that you don't need on holiday.

The value at the Heritage Cairns was excellent. The room was clean, fresh, and well maintained. The management was with out a doubt better than many more expensive hotels. To give you an idea, we sent a bouquet of flowers to the manager when we left because we felt as if we had been treated like family!

[...]will take excellent care of you and make sure you get to do what you want to do in the Cairns area (weather permitting). Hotel itself is the solid 3 stars it portrays itself as. 2 blocks from the esplanade, 4 blocks from downtown, easy walks. Would definitely stay again.

[...] gets an A+ for being very helpful and informative.

It's only 20 minutes from the Airport ($15 taxi) and about 10 minutes walking distance from the Cairns Esplanade; the main shopping/entertainment area. Just far enough away from the crowds. First trip to Cairns, Australia and will definately stay at this hotel again if I return. Only draw back is there are no on-site eating establishments, however, you're only 5-minutes away from dozens.

This was one of the worst motels that I had stayed in a long-long time. I expect the bed to be made, the room to be cleaned, the trash removed, and towels replaced on a daily basis. Imagine my disappointment, when I came back in the evening and found that the room was not tended. When I complained to the guy at the front desk, I was told that the chamber maid did not clean the room as I had hung the 'do not disturb' sign outside. When I countered that I did not do any such thing, he bawled, "Are you telling me that the maid is lying." I was really upset and I shot back, "Are you telling me that I'm a liar." That calmed him down a bit. Later one of the staff came to our room and asked us to move to the next room. I refused as I was too tired to move our stuff elsewhere. She was muttering to herself that the chamber maid would be fired the next morning as if to give us a guilty conscience. I felt that the management should be fired for not looking after the guests properly. The next evening when I came back, I found that although the maid had cleaned our room, s/he had left a Cadbury chocolate wrapper on the floor…so much for room cleaning! The motel does not have central air conditioning. The rooms are cooled by air-coolers that are quite noisy. The hallways are really stuffy as there is no airflow; the outside of the motel being more comfortable than the inside. The moral of the story is that from now on I'd stay at a reputed chain such as the Hampton Inn or Holiday Inn, rather than a cheap 'mom and pop' motel.

I had a great experience at the hotel! The staff was very friendly and helped out with all the bookings! The service was great! I only have good things to say about the Heritage Cairns .. I recommended it to anyone who wants to travel the Great Barrier Reef.

The hotel is just a few minutes' walk from the Esplanade and, while essentially no frills, it is comfortable and the owners try their best to make the stay enjoyable and deal swiftly with any problems. Cairns is a resort where every hotel turns into booking agent for day trips. I booked mine online and did not regret this but it is easy to do so either from the hotel or through the countless agencies that line the Esplanade. The owners did advise me the sea might be a little rough on the day I went to the reef and recommended pills to take beforehand, which was helpful. The nicest thing about this hotel is the personal touch. Although I did not eat breakfast there, they offer a really cheap $5 continental breakfast (there is no restaurant), and free internet is available during the daytime that includes a printer --which is a plus.

Hotel was run by a family who lived just behind the reception area. They were extremely friendly and helpful, with the owner's sister-in-law even offering to and indeed, driving us to a local liquor store so we could purchase a bottle of wine. A hotel with the personal feel of a B&B.

8 Minnie Street Cairns QLD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Laundry facilities

Located in Cairns Central Business District, Heritage Cairns is within a few miles (5 km) of popular sights such as Centenary Lakes Botanic Gardens and Mount Whitfield Conservation Park. This 3.5-star motel welcomes guests with 44 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. St Monica's Cathedral and Muddy's Playground are also a short walk from this Cairns motel.


Dining

For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 9:00 AM.


Rooms

Heritage Cairns's 44 air-conditioned rooms provide balconies, refrigerators, and coffee makers. Guests can expect free WiFi and TVs. Safes, ironing boards, and desks are also available.


Property features

Guests of Heritage Cairns enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. There's free parking if you drive. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include laundry facilities, a garden, and barbecue grills.

Room options

Suite, 1 Bedroom

Full 1 | Sleeps 4

Suite, 2 Bedrooms

Full 1 | Sleeps 6

Guest reviews for Heritage Cairns

Everyone (1) Couples (16) Family (3) Friends (2) Other (7)
4
Everyone

It's not luxurious but it will definitely meet the needs of a family traveling on a budget

By on Oct 16, 2016

5

great for a place to crash while enjoying all the queensland has to offer

GetawayWithFriends

The place was great. It was small, and no big frills, but exactly what we needed, which is a nice, clean place to sleep. The breakfast was an added bonus and the staff was awesome and very helpful and knowledgeable!

By on Oct 21, 2015

3

cairns experience

Couples

A nice place with moderate accommodations. Although booked as a suite, it was in fact two adjoining hotel rooms with a walk through door. This was a bit disappointing given how the"2 bedroom suite" was described and pictured. All in all, a good experience but not quite what was expected given the photos and description .

By on May 14, 2013

4

great location, budget friendly!

Couples

We only spent one brief night at the Heritage - had a late flight in and left fairly early the next morning for Green Island, so unfortunately we didn't stay long enough that I could fully review this accommodation but everything we experienced while staying there was great. Rosemary was invaluable from start to finish. We had actually chosen this place from the reviews about her and she did not disappoint! We emailed her before our trip to let her know about our late arrival and she was so accommodating, she let us know how we could get in after hours, etc, but it turned out she was there to greet us after all. She is friendly, funny, and very helpful with suggestions, directions and she even drove us to the ferry terminal the next day, saving us a sweaty walk with all of our luggage! The room was very basic but clean (bonus, there is an elevator!), quiet and comfortable and the whole hotel is decorated with gorgeous photos and artwork she has collected from Papa New Guinea, a great touch. Good quality for the price, and a convenient location, would definitely recommend it if you're looking for a nice, budget hotel.

By on Dec 17, 2012

3

no staff after 9pm-6a.m.

Couples

We've just been there in Oct. We like the spacious and tidy room but the worst thing is the reception is not 24 hr on duty and the reception counter closed at 9pm. We think it's very inconvenient to travellers. We travelled to many places, but it's our first time to have our check-in without the receptionist giving us a key! That night, we arrived at 11:20 pm. We saw the front door with dim light, The door was not opened automatically. The staff put our room key in a key safe. That's really a bad idea because at first we couldn't find the key safe and rang the bell of the hotel. The staff wore a piece of pajamas came out, but she didn't open the door to let us in! she just watched us. we felt bad to wake someone up, but in fact we need to go in and need someone service us! so I think they should hire someone to do shift duty at night to help customers. the other day, we woke up very early for the hot air balloon flight. We didn't see our pick up coach at the assigned time. We were worried. We wanted to call them up or needed help from our hotel! Again, off their office hours, we can't get any help from them! We could just wait the coach for half an hour! If there was a staff there, they could help us to call the company to ask what's going on! This is really the biggest problem of the hotel. It's not close to main street and pier either. We always walk in our city. On the map, there are 4-5 blocks away from the centre. However, We found out that it's a very long way, takes you about 20 minutes to the pier and you will get tired after a big trip to Great Barrier Reef. One gd thing is they helped us to book the coach to the airport when we left, which was cheaper than sunpalm.

By on Oct 28, 2012

4

great value

Singles

This is not the fanciest place to stay in Cairns but if you are staying in Cairns it is probably because you are out enjoying the reef or the rainforest or the thousands of other things to do besides staying in your hotel room. If you are looking for a comfortable quiet place to sleep and need something more than a backpacker hostel - this is the place.

By on Sep 11, 2012

4

basic but very comfortable and friendly

Couples

The hotel is a good value for the money. While the pool isn't great everything else was nice. The BBQ and outdoor dinning areas and the staff was very helpful.

By on Aug 25, 2012

3

nice little place off away from the hustle bustle

Singles

Had a good stay at the Heritage - nice rooms, great staff. A little bit further from central Cairns than many other hotels but this makes for a peaceful stay while still being a quick walk to the shops.

By on Aug 6, 2012

4

very helpful management

Couples

The manager was extremely kind and helpful, and twice offered to drive us to town in bad weather, which made our rained-out stay more memorable. The hotel is about 10-15 minutes' walk from town activities, which is not a problem if the weather is pleasant. One major plus is that this hotel offers 2 hours of free computer access.

By on Nov 8, 2011

4

rosemary is the best

Couples

Rosemary mans the front desk and is very enthusiastic and warm. She helped us make reservations for different activities we wanted to do. She was always ready with a smile and curious as to what we thought of the excursions. She is a true gem.

By on Oct 11, 2011