Skip to main content
Beginning of main content

Four Points by Sheraton Caguas Real Hotel & Casino

3.5 out of 5.0

Recent guest reviews

I have frequented in this hotel for over a year now. I like the space in the suites and the quietness of the area, however, this experience has been kind of terrible. To be fair, the hotel tried to rectify the situation. They offered two days of breakfast, casino vouchers for five dollars and rewards points. The breakfast sucked... it wasn't as good as it has been in the past. The casino vouchers were only for a table that a group of all men sit at and never will get up from and that's the only place where you can use them. So that was wasted. I still haven't gotten my rewards points and it makes me wonder if they changed management or something. Next time I will stay at the Waldorf or one of the many resorts on the island. This has been the worst experience by far.

The parking was not include had to pay 11 per day

Room was nice. Pool parties were way too loud on the weekends. We had a room deluxe right in front of the pool and my kids were still up at 1am due to the noise level.

Light didn't work in the bathroom. Room was booked as King bed for my husband and I, we got double beds somehow.

This hotel is outdated, but with very few choices in the area, I can see no rush by management to do anything about it. Puerto Ricans people are very friendly, but have no sense of customer service in dealing with people. The front desk can only focus on one customer at a time, but when you have only 1 employee at the desk, they should acknowledge the people forming a line and at least let them know they will be with them shortly. This hotel has great future potential, only if someone knew how improve it, seems they depend more on the casino side of the house. This hotel is simply avg hotel, that needs a real makeover.

Were a good time ...only a night stay but good for sleep

Steve there recently, and I think I was upgraded to a suite. Very comfortable.

Not enough people working in front. Broken hot tub .Air conditioning not working in bedroom

For some reason the following day there was no hot water and the same happened the second day of my stay. Receptionist can be rude and sarcastic.

Hotel / Front Desk charged the although it was already paid for via Orbiz. They charged me 191.50 for incidental fee, when they were suppose to place a hold for the amount of $50.00 48 hours later i have not recuperated my money or the difference. There are NO signs along the highway indicating were the hotel or the exit. Poor ilumination along the street leading to the facility and an exagerate amount of pot holes on the same road. Either the hotel chain does not care about this hotel or the city can care less about it as well. Be ware of what they charge upon checking in and checking out.

overnight stay for wedding in area. everything was fine. would love to have stayed longer and made more use of facilities.

They lie about availability and charge you excessive fees. They also have poor security.

Excellence experience, my family enjoy a lot, thanks

Over all the room was very nice, the view is not, not enough sugar or creamer for 2 people. The other issue was the A/c it could not be controled unless you would turn it off, either too cold or to hot as it cycled through.

I visit my family in caguas we needed a place to stay for two night. This hotel was the closest to my family 15 minutes away. room was clean staff was friendly and helpful. I will defenetly stay at this hotel again :). I'm a happy costumer.

The hotel meet my expectations is great hotel. Room was very clean and comfortable. Pool is excellent.

We had a great time. Hotel is a distance from main road surrounded by beautiful scenery. Great pool, and restaurant service.

I check in to hotel and room is freezing. I attempt to raise temperature but thermostat won't go above 71 degrees. Call front desk to see if someone can fix issue to allow room to be warmer. They say they will send an engineer up right away to address issue. After an hour we have to call again because no one showed up. 30 minutes later finally an engineer shows up. He plays with thermostat for a bit, changes the batteries then tells us that thermostat is set to only go to max of 71 degrees. We respond that is ridiculously low and is there any way to change the setting to allow higher max temperature. There should be an administrative settings menu that hotel should have access to that limits the min and max temperatures. He says he does not know how to do it. I proceed to call front desk again to explain issue (meanwhile my wife is getting sick trembling from the cold temperature in room with AC constantly running). They say that they will attempt to send the senior engineer to remedy issue. It takes him 45 minutes to show up. And when he does he just states that he doesn't have access to change that. They will need to call the service company to address it but because its after 5:00 pm they will need to wait to tomorrow to do so (How convenient he doesn't show up to room until 5:15 pm when I made my original complaint around 3 pm) . Only think he can suggest is to turn off the AC. In Puerto Rico? It is a hot island. AC is required. My only choices are a hot room with no air flow or an ice cube. When I go down to front desk to complain to hotel manager and find out if anything else can be done. She says they can change my room. I ask if AC will be different. She responds no, it will be same in all rooms. How is that even a reasonable response as an attempt to help out? I suggest they at least compensate for me no needing to go to Walgreen's and get my wife some pajamas since we did not pack for cold temperatures. She says there is nothing she can do and can only suggest to turn off the AC. Gives attitude that there is no problem and there is nothing she will do except offer an extra pair of bedsheets. No concept of customer service. Rude behavior and lack of any impetus to aid the customer. I have called Starwood Customer service (parent company of Sheraton) to voice my complaint. While he was sympathetic, he can only file a case # and I may need to wait up to 5 days for customer service to respond. Never stay at this hotel.

Hotel meets expectations. No extraordinary experience if you are used to go to hotels for business trips, etc.

This hotel is a great stay for quick travels trip to the San Juan Area. Its not too close to the main traffic points but great to just do a quick 10-20 minute drive to the most visited place in San Juan. The amenities where awesome and the staff was great.

500 Alhambra En Granada Boulevard Caguas

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino
  • Nightclub

Four Points by Sheraton Caguas Real Hotel & Casino places you 18.5 mi (29.7 km) from Hiram Bithorn Stadium and 19.1 mi (30.7 km) from Jose Miguel Agrelot Coliseum. This 3.5-star hotel welcomes guests with 126 rooms and conveniences like a casino, an outdoor pool, and a 24-hour fitness center. It's in the mountains and also within a 30-minute drive of Puerto Rico Convention Center and Castillo de San Cristobal.


Dining

Enjoy a leisurely bite to eat at X.O. Le Bistro, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 10:30 AM.


Rooms

All of Four Points by Sheraton Caguas Real Hotel & Casino's 126 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free bottled water. Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Four Points by Sheraton Caguas Real Hotel & Casino enjoy a casino, a nightclub, and an outdoor pool. Valet parking is offered for USD 13 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a 24-hour fitness center, free WiFi in public areas, and 6 meeting rooms.

Room options

Deluxe Room

Full 2 | King 1 | Sleeps 4

Deluxe Suite

King 1 | Sleeps 4

Suite

King 1 | King 1 | Sleeps 4

Guest reviews for Four Points by Sheraton Caguas Real Hotel & Casino

Everyone (14) Business (9) Couples (7) Family (12) Other (6)
2

i want to like it

Everyone

I have frequented in this hotel for over a year now. I like the space in the suites and the quietness of the area, however, this experience has been kind of terrible. To be fair, the hotel tried to rectify the situation. They offered two days of breakfast, casino vouchers for five dollars and rewards points. The breakfast sucked... it wasn't as good as it has been in the past. The casino vouchers were only for a table that a group of all men sit at and never will get up from and that's the only place where you can use them. So that was wasted. I still haven't gotten my rewards points and it makes me wonder if they changed management or something. Next time I will stay at the Waldorf or one of the many resorts on the island. This has been the worst experience by far.

By , from paradise on Jul 16, 2017

3
Everyone

The parking was not include had to pay 11 per day

By on Jun 29, 2017

4
Everyone

Room was nice. Pool parties were way too loud on the weekends. We had a room deluxe right in front of the pool and my kids were still up at 1am due to the noise level.

By , from H on Jun 25, 2017

3
Everyone

Light didn't work in the bathroom. Room was booked as King bed for my husband and I, we got double beds somehow.

By on May 5, 2017

3

too expensive for outdated hotel

Everyone

This hotel is outdated, but with very few choices in the area, I can see no rush by management to do anything about it. Puerto Ricans people are very friendly, but have no sense of customer service in dealing with people. The front desk can only focus on one customer at a time, but when you have only 1 employee at the desk, they should acknowledge the people forming a line and at least let them know they will be with them shortly. This hotel has great future potential, only if someone knew how improve it, seems they depend more on the casino side of the house. This hotel is simply avg hotel, that needs a real makeover.

By , from Jacksonville, FL on Apr 12, 2017

4
Everyone

Were a good time ...only a night stay but good for sleep

By on Feb 28, 2017

4

great suite

Everyone

Steve there recently, and I think I was upgraded to a suite. Very comfortable.

By on Feb 3, 2017

3

air conditioning not working in room.hot tub broke

Everyone

Not enough people working in front. Broken hot tub .Air conditioning not working in bedroom

By , from seattle on Jan 31, 2017

3

no hot water

Everyone

For some reason the following day there was no hot water and the same happened the second day of my stay. Receptionist can be rude and sarcastic.

By on Jan 30, 2017

3

attention to detail

Everyone

Hotel / Front Desk charged the although it was already paid for via Orbiz. They charged me 191.50 for incidental fee, when they were suppose to place a hold for the amount of $50.00 48 hours later i have not recuperated my money or the difference. There are NO signs along the highway indicating were the hotel or the exit. Poor ilumination along the street leading to the facility and an exagerate amount of pot holes on the same road. Either the hotel chain does not care about this hotel or the city can care less about it as well. Be ware of what they charge upon checking in and checking out.

By on Jan 13, 2017